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1682 Threads
T
teaRAZEinoBInsider Mini
asked in Razer Support
THX Reactivation

 Hello, I've been using the Razer Kraken Ultimate together with the THX for a few years. Lately I've been facing a lot of problems using the THX on it through the app. I decided to repair the software and even uninstall and install it to see if it resolved the bugs. But after that I lost access to THX, but as shown in the image below I have had it downloaded since last year, which was when I formatted my machine and started using it again. But when I try to redeem a code it says that my device is no longer eligible for THX, even though I have only been using it for a short time.

143
FiszPL
Vanguard
58 minutes ago
E
etheros0224Insider Mini
asked in Razer Support
Requesting to remove old phone number

Requsting to remove my old Mobile NumberI just bought a Razer BlackShark v2 X USB and I want to register or link my Headphone in my main email.Thank You and Have a Nice Day! 😄

41
E
1 hour ago
H
humble_VInsider Mini
posted in Razer Support
razer blackshark v2 the volume is uneven

Hi,I’m currently having a problem with my Razer Blackshark v2, where the sound is uneven, the right side is clearly louder than the left side when it is plugged in using the soundcard, i even try went for the sound settings and set the level to balance to no avail. It is normal when i use the jack 3.5 though, but then no synapse settings for me 😅. Please can someone help me.

39114
Bannzay
2 hours ago
streetleetGray483
streetleetGray483Insider Mini
asked in Razer Support
Razer Cobra wired mouse cable broken

My Razer Cobra mouse cable broken.I searched for new one to replacement but didn't find any.But I find Razer DeathAdder 2013 Gaming Mouse replacement cable.Does it support the cobra mouse?Image for reference. 

31
FiszPL
Vanguard
2 hours ago
Icebergurbansource436
Icebergurbansource436Insider Mini
asked in Mobile
massage not a receive android mobile

Otp not a receive 

00
Icebergurbansource436
4 hours ago
B
bgm73Insider Mini
asked in Razer Support
Razer Nari Dongle replacement

Hello, I need a new Dongle for my headphone, unfortunately I cannot find mine anymore. Is there a chance to get somewhere a new replacement dongle? I have the Kraken 4 newly bought already, but I would like to use the old one still. Any help highly appreciated. Thanks a lot.

71
FiszPL
Vanguard
4 hours ago
smartVioletlife480
smartVioletlife480Insider Mini
posted in Razer Support
Request for 7.1 Surround Sound Activation Code

Subject: Request for 7.1 Surround Sound Activation CodeDear Razer Support Team,I recently purchased a Razer BlackShark V2 X headset, but I couldn’t find the activation code for the 7.1 Surround Sound software.Here are my product details:• Serial Number: xxxxxx• Product Number: RZ04-03240100-R3M1• Date of Purchase: [Insert Date]• Place of Purchase: [Insert Place]I would appreciate it if you could provide me with the activation code or guide me on how to proceed.Thank you for your support.

21
FiszPL
Vanguard
5 hours ago
WhatTheFck17
WhatTheFck17Insider Mini
asked in Razer Support
Razer DeathStalker V2 Bluetooth 5.0

​@SupportDeskUk ​@Razer Admin Keyboard DeathStalker v2 and speakers Nommo V2 pro both require Bluetooth 5.0 to operate.kindly share the install file. 

71
FiszPL
Vanguard
5 hours ago
E
everTartOrangebuzz329Insider Mini
asked in Razer Support
Blackwidow v3 mini hyperspeed lightning before login

Hello, I have Razer Blackwidow V3 Mini Hyperspeed Phantom Edition with installed newest synapse. Could anyone tell me how to set default lightning before windows login? My keyboard is phantom, so without rgb, I don’t see nothing at all. Here are my synapse lightning settings: Any idea? I am using keyboard on cable right now, but I want to switch to USB Dongle soon.  ​​​​​​​

81
FiszPL
Vanguard
6 hours ago
lilnineja
lilninejaInsider Mini
asked in Razer Gold & Silver
Razer gold reload via GrabPay still pending

I have never encountered problems with reloading razer gold via GrabPay ewallet before but now. It has been 24 hrs since the transaction started and it is still in pending status. This is a very bad service, razer gold. No response on my tickets also. This will be the last time I will use razer gold. Very very very very disappointing.

12211
lilnineja
6 hours ago
KorbenPapa
KorbenPapaInsider Mini
asked in Razer Support
Is my Razer Deatadder Essential is fake?

Hi! I just purchased a mouse from one of the biggest webstore of my country, but the synapse didn’t identify it. I made many attempts what I found about the driver issue and finally I checked the SN, but the razer system didn’t recognized it. I have a feeling that it’s a fake one.Here’s a picture:  Is it a real one and I’m the idiot or is it fake? If it’s a fake one how can I get some feddback from Razer about it to get a refund?Thx,​​​​​​​Laszlo

102
KorbenPapa
6 hours ago
I
InnodInsider Mini
asked in Razer Support
Razer Deathadder V3 Pro don't work wireless

Everything worked fine for me, but recently the mouse stopped working via 2.4 GHz dongle. The mouse only works via wire.I can't update the mouse drivers for wireless connection, because my computer doesn't see the adapter, for the same reason, I can't update the firmware or use razer applications (hyperpulling or mouse pairing tool).Removing via device manager doesn't work, any combination of USB ports doesn't work eitherWhat's interesting is that I just bought this new computer, and the wireless connection worked for a couple of hours before rebooting or before I connected the Internet. But now it doesn't work and I don't know what to do about it.The mouse has been working reliably for almost a year now. And one more interesting note. My friend recently bought himself the same mouse, about a month or two ago. And he also started having these problems at about the same time as me.

1285
FiszPL
Vanguard
6 hours ago
Maroondomepulse561
Maroondomepulse561Insider Mini
asked in Razer Support
Using Razer synapse on linux

Dear Razer Community, I am interested in purchasing a Razer BlackShark V2 X headset with splitter, but I have a question about using it on Linux. I understand that Razer Synapse is not supported on Linux, but I am wondering if there is any way to enable the 7.1 surround sound feature on the headset using Wine or another third-party software. In a second option, I am open to other recommendations for headsets that have built-in 7.1 surround sound and that work perfectly with Linux.

10514
FiszPL
Vanguard
6 hours ago
N
nathancoolerInsider Mini
asked in Razer Support
Razer Huntsman Tournament Edition stops working

2 days ago I tried to plug it into my playstation like I always have been and it didnt want to connect. Same routine for 1-2 years. All of a sudden doesnt want to work? I take keycaps off and open the keyboard, nothing visibly messed up. Maybe Usb c port? I tried a different cable not razer branded but didnt work so i dont know what else to do. Please help, spent all my money on the keyboard and i dont want to buy a whole new one. If I could send it into razer and see if they could fix/ check it that would be GREAT!

31
FiszPL
Vanguard
6 hours ago
buzzGoldenrodwatch481
buzzGoldenrodwatch481Insider Mini
asked in Razer Support
Razer Blackshark V2 Pro Dongle Replacement

Hi there, I was wondering if there’s any way to get a dongle replacement for my Razer Blackshark V2 Pro? Any help would be much appreciated. 

262
FiszPL
Vanguard
6 hours ago
C
CameronKuske24Insider Mini
asked in Keyboards
Got this Keyboard from Amazon

So I got this new keyboard from Amazon and saw this.Is this normal?  I bought it as new. 

61
FiszPL
Vanguard
6 hours ago
Shisheng
ShishengInsider
posted in Razer Gold & Silver
Share and Win invite code e1f411393618

Come join the share and win event! Get free tickets from my invite code: e1f411393618 Few days left, goodluck! :D

30
Shisheng
9 hours ago
L
LeDankKnightInsider Mini
posted in Razer Synapse 4
Anyone else having Razer Synapse 4 crash every time after opening it?

For a while now Razer Synapse 4 was working great and I had no issues with it but today I opened it and it started to crash over and over a few seconds after opening - at one point it looked like it was going to try to install an update but then it said installation failed and crashed. I tried restarting my laptop and also uninstalling synapse and going to the website to download the latest version of the installer and reinstalling it but this also failed. I am running on a razer blade 18 (2024) with rtx4090 and intel core i9 14900hx on windows 11 latest udate

824
L
9 hours ago
D
domslashryanInsider Mini
asked in Razer Support
Assistance with Kiyo Pro freezing/crashing usb inputs

Hi, I’ve tried looking elsewhere for an answer to this, but anytime there might be a response the support staff take it to PMs.I have a Kiyo Pro webcam I’ve been using for streaming, primarily through OBS, but have also used it through Discord. I have found that Synapse is not worth the effort, and have been adjusting the camera settings either through Windows or using the OBS properties section, which I believe just uses the Windows camera settings.I have been finding that frequently if I try to adjust the settings of white balance or focus, the camera will freeze picture, and the entire USB input system on my PC will crash, meaning I have no mouse or keyboard input. The USB controllers reboot automatically after a short time, however the camera remains frozen and I have to physically unplug and replug the camera to get it to function again. I’ve been having this issue with both the included cable and a USB-C to USB-C cable I purchased (I checked the cable type, the speed is suitable

162718
hitMauvelouslab907
9 hours ago
B
bizPineGreenbay825Insider Mini
asked in Razer Support
Custom Signature Issue

Dear Support, I am at a lost because an order I recently shipped had the following :”A statement is required from the consignee unless the consignee authorizes the shipper to complete and include the toxic substance statement on their behalf.Recommended action: If the consignee has authorized the shipper to complete on their behalf; include a copy of the written authorization with the shipping documentation. If the shipper is not authorized to complete; consignee must provide the statement.” I am sure you have had this issue before and I have searched around. Bottomline is, I bought the product and I ain’t spend extra minute doing any kinda form/signature. Please contact Fedex/Hongkong or whatever and solve this issue. My order number can be tracked by my id as this was my only order made from your website. It is really disappointing. Solve it please.

40
B
11 hours ago
9
98459068958Insider Mini
asked in Razer Support
Razer Blaackshark v2 X 7.1 surround sound already registered

Hi Razer Team, as you can see the title, I cannot register my Razer Blackshark v2 X because it is registered. i bought the headset on 10/1/2025 from Shopee and it’s here today (13/1/2025). When i put the details and press add, it showed me that the product is registered. Can someone help me get the activation code?

373
Razer.sushi.boi
11 hours ago
S
Shronkey123Insider Mini
asked in Razer Support
Razer Kraken right headphone audio not working

So the other day my right headphone audio just stopped working. I started fiddling around with the jack and I figured out if I hold it at a very specific angle it starts working but it's impossible to hold at that while playing. I've tried to hook it up to my PC and PS5 and both have the same problem so it's a problem with the headphones and I don't know how to fix it. Edit: The angle that I needed to hold it at got bigger somehow so I just put it under my PS5 as with the setup I have it's workable. 

40
S
11 hours ago
D
DanielFerreiraOPInsider Mini
asked in Razer Support
support for headset

Hi, I have a barracuda wireless headset and I need to know how to activate the warranty as it has stopped working

91
D
11 hours ago
S
sellingcoldrocksInsider Mini
asked in Razer Support
when will they restock steam wallet codes? (sg)

I added money to my razor gold account to buy steam wallet giftcards but they have been out of stock for a while. Sometimes I would see that it is available but when I try to buy it, it would immediately become out of stock. Is this a glitch? When will they restock it?

71
Razer.sushi.boi
11 hours ago
F
Femto1984Insider Mini
asked in Razer Support
No confirmation mail after ordering with guest account

I ordered several things from razer yesterday for quite the hefty sum using a guest account . The money was deducted from my card but i did’n’t get any confirmation or tracking mail, so i checked the mail adress i entered but it was the correct one. Since it was sunday i just decided to wait a bit, but i still haven’t gotten any confirmation other than the withdrawn money. Given the money spend i thought i’d try my luck here and ask for help with this issue.

121
Razer.sushi.boi
11 hours ago

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