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byteOldSilverguide420Insider Mini

asked in Razer Support

In Game Overlay Razer Cortex

Mein in game Overlay funktioniert in Fortnite nicht mehr, es hat mal funktioniert aber auf einmal war es nicht mehr da ich hab kein Update oder anderes gemacht einschalten kann ich es mit den Hotkeys auch nicht und ein anti-Cheat-Programm gibt es auch nicht Frage mich wo das Problem liegt. LG

37 minutes ago

Kaotech21Insider Mini

asked in Mice and Surfaces

Razer Viper ultimate side buttons not working

My dad gave me the Razer Viper Ultimate for my birthday and I have been using it for a while now but I never thought to use the side buttons, so when I try to use the side buttons they don't work. the only button that works is mouse button 4 on the left side. mouse buttons 5 on the left, and mouse buttons 5 & 4 on the right side are unresponsive wired, and wireless. I have also done the firmware update for the Razer Viper Ultimate and that didn’t solve the issue.

52 minutes ago

NyrueInsider Mini

posted in Mice and Surfaces

Razer Ouroboros

I am begging on my hands and knees, please bring back the ouroboros, its the best mouse i’ve ever used, it was sleek, ergonomic, customizable, it was the greatest gaming mouse i’ve ever had, what do i have to do to get a V.2?

1 hour ago

Giroyna22Insider Mini

asked in Razer Support

BLACKSHARK V2 X AKTIVASYON KODU HATALI DIYOR

AKTIVASYON KODU GELIYOR VE HATALI DIYOR SUREKLI

2 hours ago

KylumikaInsider Mini

asked in Razer Support

Boss_554Insider Mini

asked in Razer Support

My old mobile phone number is forever lost, and I can't change to my new one because it needs my old number

Okay, someone stole my old phone, so I can no longer access my old number, thus I have to buy a new one. Now, I want to change to my new phone number so I can buy more in-game purchases, but it still needs my old phone number to change any setting inside my profile. I don’t have any back-up codes, and even if I want to set it, it still requires authorization from my old number. At least my email is still currently active, unfortunately for me there was no option to use my email to do any verification. This is getting more frustrating. Can someone help me?

3 hours ago

classicNavynetwork938Insider Mini

asked in Razer Support

Unable to install Mouse Firmware updater v2.00.03_r1 for Deathadder V3 pro, unable to use wireless now

Since updating my hyperpolling dongle software to v2.00.02, I am unable to update DeathAdder v3 Pro software to v2.00.03_r1 and as a result I cannot pair the mouse to the Hyperpolling dongle and have to used it wired. When I try to run the mouse software update, it says “An update needs to be installed” and then fails to run anything and keeps repeating the same message.

3 hours ago

AtaemonusInsider Mini

asked in Razer Support

Firmware for the HyperPolling Wireless Dongle wrong version

Recently Razer published a firmware update for the HyperPolling Dongle that enables 8kHz polling rate on all supported mice.Razer HyperPolling Wireless Dongle | RC30-04410 Support & FAQsThe version in question is 2.00.02.However, when accessing the support page, the download link actually downloads a much older version, 1.00.00_r9 to be precise.Razer, please fix this.

3 hours ago

Anonymous

asked in Razer Support

I bought razer black shark v2 x, but there is no code 7.1

I bought razer black shark v2 x, but there is no 7.1 code there

3 hours ago

midey101Insider Mini

asked in Razer Support

gift card

Please how do I check my gift card balance on the site without redeeming it

3 hours ago

zacattack4210Insider Mini

asked in Audio

Kraken V3 Pro USB Dongle Problem

When I power on my pc, my Kraken V3 Pro doesn’t appear on razer synapse and sound does not work until I unplug and replug the dongle into my pc. I have tried running the repair feature in the razer uninstaller (which as I understand fully uninstalls and reinstalls razer synapse from your pc), after doing so the issue remained. Without synapse installed the issue is not present but I need synapse for my razer mouse button functions to work. Any help would be much appreciated,Zac

3 hours ago

quickJETGuppieGreen758Insider Mini

posted in Razer Support

Se me borró el código de activación de Razer Blackshark V2 X

Al momento de tratar de quitar el protector del código se eliminó gran parte del código. ¿si registro mis audifonos me lo podrían enviar nuevamente? ¿o ya me resigno? :(Saludos

3 hours ago

ArchVInsider Mini

asked in Razer Support

Can't update Firmware Blackshark V2 Pro

It’s brand new. It works. It says firmware update is required. I download the software, select the headset, plug in the wireless dongle, plug the headset directly into the PC via USB. The update button never becomes enabled to be clickable. I’ve tried multiple cables to make sure it wasn’t the cable. The one in the box charges the headset just fine and should work. Any ideas? It keeps harassing me to update firmware but I can’t! Any ideas or do I need to do some formal support?

3 hours ago

timarthyInsider Mini

asked in Razer Support

Razer Blade 16 Mini-LED local dimming

Razer please tell me this is a defective display or its how Mini LED technology implemented in this laptop and it's considered "normal".White objects on black that are smaller than 2cm turns grey. I recorded a video showing this problem.https://www.youtube.com/watch?v=IPL3ZBoIBrM

3 hours ago

ultizxInsider Mini

posted in Razer Support

change my cell phone number

change my cell phone numberGood morning friend, I've lost my old cell phone number, how can I change it and click cell phone number? It tells me to ask for a code but I don't have any code. I no longer have the same cell phone number as before.

3 hours ago

BDBDLKInsider Mini

asked in Razer Support

Razer Blade SSD upgrade issue, BIOS maybe?

I own a Razer Blade 15” 2019 Model RZ09-03006W92 with 512GB SSD drive. I’m attempting to upgrade it to a 2TB Crucial SSD CT2000P3PSSD8.I have been able to create a healthy clone of the SSD with OS working fine when new Crucial SSD is booted from the USB “M.2 SSD ENCLOSURE” I have for plugging in the new SSD as the laptop only has one slot. As mentioned the new SSD can only boot from the attached dongle, as soon as I put the Crucial SSD into the dedicated laptop slot I’m unable to even go into BIOS settings at the razer logo stage. Laptop is simply frozen and doesn’t take a bios command (F1/DEL) or another key and needs to be powered down.This is bizarre as even with no SSD in laptop or connected via USB I’m able to go into BIOS but as soon as the SSD is in the laptop pcie slot it stops the laptop working. I have disconnected the CMOS battery to try and force a bios reset and it didn’t work either. With original Samsung SSD removed and new SSD connected via usb enclosure I can access b

3 hours ago

GreenYellowbitsystem898Insider Mini

asked in Razer Support

Lost email

lost my email tryin to add new email but cant as i dont have old emailplease help

3 hours ago

KTBL909Insider Mini

asked in Razer Support

Mini-LED Multi-Zone Backlight Control Missing Blade 16 2023 / RZ09-0483

The Mini-LED Multi-Zone Backlight Control is not still implemented in the Synapse App and since it has been more then 3 months, I’ve spoken with Most German Blade 16 owners who have Mini Led models both BOE and AUO. More than 50 so Far and we Have Deiced to Join in a Class action Lawsuit aginst Razer as this are very expensive devices That Cost around 5000€. Razer has ignored or Lied to most of us Has not indicated when they are planing to add the Prommised Features, As the product they sell is very not finished with Known sleep Issues and Mini Led Issues as well as Wake From sleep issues. Now there would either be an solution to the problems users have if not then I would like to ask everyone regardles of where you are to PM me so we can make the Lawsuit bigger.. Kind Regards..

4 hours ago

DeepCerisetechJET410Insider Mini

asked in Razer Support

Blade16 BOE Miniled panel is full of horizontal stripes/backlight delay like water ripples

Earlier this year, we saw many people reporting on issues with the BOE minled panel on Blade16. However, Razer has not made any improvements and continues to use them for shipments. The Blade 16, which was just produced in October, is still equipped with a BOE panel and still has these problems. Horizontal stripes will appear anywhere on the panel where dark and light content meet. They are everywhere in games, videos, web pages, and design software. They cannot be used normally at all!So far there is no workaround or firmware update, and there is no button to turn off local dimming.Here are some sample video clips, please download the original video to view.https://drive.google.com/drive/folders/1w1rFQ8rGQ2l9S6xstO2UZGP72G9EUEeP?usp=sharing

4 hours ago

ElectricBlueretrogeo283Insider Mini

asked in Razer Gold & Silver

noon SAR100 voucher

Please i need PIN for noon SAR100 voucher the code not working because i need pin code (4num) i just received code from 16 where is another code pin

4 hours ago

rollingpeasInsider Mini

asked in Razer Support

Software update for the Blade 16 that can turn off local dimming for content creation?

Is there a possibility that blade will release a software update for the mini LED screen to turn off local dimming for content creators?

4 hours ago

PEARLretroFlavescent933Insider Mini

asked in Razer Support

Got a question about THX SPATIAL AUDIO and in game audio settings

real quick, If I use THX Spatial Audio in Synapse, should I also change the in game( of any) audio settings into whatever surround or 3d setting available or should I just keep it at stereo?

4 hours ago

ItayNCInsider Mini

asked in Razer Support

Razer Nari Ultimate rapidly disconnecting by playing sound

https://ibb.co/ZmPxvqKIn this gif i show the bug on live

5 hours ago

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