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1262 Threads
J
JezuzboiInsider Mini
asked in Audio
Barracuda x 2022 firmware updater revert or fix

I was having problems with audio cutting in and out at first but so I went to the firmware updater, https://mysupport.razer.com/app/answers/detail/a_id/6044, and downloaded the firmware updater then updated the headset and dongle but it made my dongle into being recognized as a HID transfer device. I was wondering if there was a fix or if I could revert this update?

1432
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voiceretroRoseDust617
voiceretroRoseDust617Insider Mini
asked in Razer Support
Please Help, Insane CPU spike when using volume dial or command dial on Blackwidow V4 Pro

The CPU usage jums from like 0% to atleast 35% or more in some cases and the RGB effect also starts lagging intensly and the volume dial itself only changes the volume very slowly. I did not seem to find any answers and I only found one person on reddit mentioning this issue. Can someone help.

30
voiceretroRoseDust617
B
bitSunrayJADE312Insider Mini
posted in Razer Support
cant map my buttons on xbox

Iv had a razor wolverine for quite a while now but havent remaped the controller for a long time, recently started playing a new game that requiers a different set up but when i try to edit a set up the screen just goes blank and i cant do anything

101
Razer.ScarletRouge
easyNickelcity876
easyNickelcity876Insider Mini
posted in Razer Support
Razer basilisk V3 Hyperspeed middle mouse button not working, bought it 3 days ago.

I have been using this mouse with a decent amount of issues.. I have no idea if this is a my pc thing but seeing as everything else works fine I don’t know how it can be. So whenever it is connected via bluetooth it works great but the second i I try and use it with the receiver thats when everything hits the fan. The middle mouse button doesn’t work thats new as of 30 minutes ago, and a plethora of other issues like synapse saying that it is switched off and not letting me access it and chroma doesn’t want to say it’s there either. I have tried so much from running the windows file checker to reinstalling all razer components from the ground up even just switching the usb port im using but nothing is different. Hoping I didnt just waste $70 and someone with a little more knowledge can help me.

61
Razer.Ten
Mariox22
Mariox22Insider Mini
asked in Razer Support
activation code

Hello, I purchased the BlackShark V2 X headset from SHEIN in my country, and upon receiving the product and attempting to register it, an error message appeared stating that it has already been registered. When I requested support and entered the product's SN, it showed a message saying it is ineligible for the free warranty. I would like assistance to register it in the system and also to use the 7.1 Surround Sound. I need help from a support team member, please.

51
FiszPL
Vanguard
Vaithan
VaithanInsider Mini
asked in Razer Support
Bits of our app stopped running!

Been having some real issues with Synapse 4. My Blackwidow Elite lags hard when trying to do anything (sometime taking up to 3 minutes to change a static colour). Using Chroma, none of the in-game RGB works any more, no matter what I try, and now this - The reload link isn’t clickable, and restarting my PC does nothing. Before it’s suggested, I’m not going back to Synapse 3 because that was randomly minimizing my games for no reason.

742
Razer.Ten
U
urbanRustyRedsource851Insider Mini
asked in Razer Support
having same problem with THX spatial audio app says code has already been redeemed

i only have 15 days since yesterday so 14 now, to have the thx spatial audio application to be working on my laptop for sound and it will quit letting me into the system because the original code i used has already been redeemed i bought the application months ago and have had no problems with it, until nvidia came out with a new driver and they wanted a code for it to function again, and it would only let me get the 15 day trial, every time i used the original code it said its already been redeemed plz fix this within the 14 days i have left sincerely Kelley O’Rafferty

152
Razer.Aero
D
dailyVerdigrisIVORY299Insider Mini
asked in Razer Support
Razer Blade Stealth 2019 Recovery Loop

Been doing as much research as I can on my current issue but haven’t found a solution. Here are the facts: Came home from work with the power off (outage later recovered) Booted my laptop up and it immediately went into recovery mode. Tried accessing BIOS or the recovery menu before it goes into recovery mode and doesn’t work. After researching and realizing my only option is likely to just “start recovery” and reset my laptop to factory default (which I’m fine with), I start recovery. After about a minute it finishes recovery and says it will shutdown in 10 seconds. After it shuts down I wait for it to turn itself back on and it doesn’t. It then takes me back to the recovery menu to either start recovery or exit & shutdown (same options I had initially). I’ve tried the exit&shutdown option 5 times so I could attempt to access BIOS but didn’t work at any time. I then accepted the factory default and tried that 4 times and every time it just shuts down and doesn’t turn back on unless I

21
Razer.Ten
Terepin
TerepinInsider
posted in Razer Synapse 4
Version 4.0.454 is out

Get it while it’s hot.

36016
I
Psemouti2457
Psemouti2457Insider Mini
asked in Razer Support
Razer Kraken V3 pro wireless plastic headbands broke (both sides

As the title says, I tried to wear them today, and they were really wobbly. I removed them and realised that the headbands have broken. My two year warranty is still valid. What do I do? Thanks.

81
Razer.ScarletRouge
P
pulseDirtbase500Insider Mini
asked in General Discussion
about tax

Can I get a tax refund if I buy it in Australia?

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P
F
firstSunnyspot793Insider Mini
posted in Razer Synapse 4
Razer Macro

So, yesterday i was using my macro, i just got the razer basilisk v3 the day before that, until i recorded it and scrolled the wheel up and down, i assigned all the buttons correctly, and instead of it saying “Scroll up” or “Scroll down” it said “Scroll left” “Scroll right’. I have tried Updating Synapse Reinstalling Synapse Updating mouse drivers Fixing mouse settings Taking a break from using the mouse.

71
Razer.Ten
RoseRedcountyfresh903
RoseRedcountyfresh903Insider Mini
asked in Razer Support
Mouse Deathadder essencial

o mouser não está sendo recinhecido pelo synapse de nenhuma forma convensional que eu tenha procurado em quaisquer tutorial, já tentei desinstalar o aplicativo e refazer, tal como o mouse, tambem já tentei varios outros modos como atualizar driver do mouse, ou versao antiga e tambem versao antiga do synapse 3.0 mas nenhum reconheceu o mouse, o que devo tentar novamente? e por que o proprio aplicativo não reconheceria o mouse da propria loja?

91
Razer.Ten
R
rushCatawbastreet534Insider Mini
asked in Razer Synapse 4
There are currently far too many bugs related to macros.

There are currently far too many bugs related to macros.When I click on the macro list, a gray/blank screen appears just like that.I’ve already gone into Devices & Modules and tried to remove the Macro module, and even completely uninstalled and reinstalled Razer Synapse — but the macro feature is still broken.I’m not the only one experiencing this. Many users in Korean communities are reporting the same issue, and I’ve seen that users in other countries are also affected.It seems like an urgent update is needed to resolve this.

111
Razer.Ten
G
Grey_wolverineInsider Mini
asked in Razer Support
Wolverine Tournament Edition RZ06-0199 firmare update?

Hello I’ve got an older xbox Wolverine Tournament Edition RZ06-0199 controller and I’m experiencing accuracy problems so i looked for a calibration tool and couldnt find one and looked for a firmware updater and couldnt find that either, or indeed any information about the latest software/firmware for it. Does anybody know if there are updates / tools available?

202
G
A
acote1414Insider Mini
asked in Razer Support
Unable to map buttons on Xbox

I recently got my second wired wolverine controller and love the product, however i can not re map the buttons on my xbox. I have tried all suggested troubleshooting fixes

101
Razer.ScarletRouge
dekades
dekadesCommunity Cowboy
published in Razer Synapse for Mac Preview
Razer Synapse for Mac

Welcome to the Razer Synapse for Mac Preview! THE RAZER SYNAPSE FOR MAC IS NOW AVAILABLE FOR PREVIEW. Hey Insiders, Welcome to the Razer Synapse for Mac Preview Program. We want your feedback to make the Razer Synapse for Mac App awesome. How to get the Razer Synapse for Mac Preview on your Mac: Download the latest Razer Synapse for Mac Preview app. The Razer Synapse for Mac installer will install the Razer Synapse for Mac App. What's new? The Synapse for Mac App provides functionalities and UI/UX experience similar to Synapse for Windows. Preview Feedback Let us know what you think of the new changes. Specifically: What do you like/dislike most about the Razer Synapse for Mac Preview App Stuff that is not working or any bugs (please list out separately) Stuff that could be done better (don't forget to suggest how) Stuff that looks odd or does not make sense to you Crashes (try to explain what happened up to the moment the app crashed) How to submit feedback: Razer Insider You can subm

4197
A
Q
quickVividRedIOLITE579Insider Mini
asked in Razer Synapse 4
please help

i dont see nothing when i click macro list

101
FiszPL
Vanguard
A
autoBluebonnetdome712Insider Mini
asked in Razer Support
Some keys on my razerblade 15 not working

i’ve tried reistnalling drivers, even updated to windows 11. the 56789, tyuiop,fghjkl,cvbnm and even spacebar keys are all not working. Nothing has fixed it help!!

72
FiszPL
Vanguard
SuperNRP
SuperNRPInsider Mini
asked in Razer Support
Can't Purchase RazerCare Due to Serial # Not Being Recognized

I would like to purchase Razer Care Essential, but when I enter my serial number its not recognized. I have registered my laptop so I know the serial number is right. I’m not sure but is there the possibility that I can’t upgrade my warranty? When I bought the computer off Razer.com I didn’t have the choice to buy Razer Care with it (otherwise I would have already). If someone could help that would be greatly appreciated because the 11 month mark is coming up soon.

91
Razer.Speedcr0ss
J
JARA_KILLERInsider Mini
asked in General Discussion
Click botao scroll não funciona. Como resolver?

Botão de click do scroll não funciona. Tentei resolver nas configurações e não consegui. Alguém com o memo problema e como resolver?

41
Razer.sushi.boi
M
Mootcomic1Insider Mini
asked in Razer Support
Razer Barracuda X Mic and Audio not working at the same time

I have recently gotten a Barracuda X and i cant get the mic and audio to work at the same i have tried many different ways to fix that i have seen to work with other peoples headsets but it still donest work on mine. If i have the audio working the mic doesnt work and if i have the mic working i dont get any audio i was told that it may be that the input and the output are being read as the same device and i have tried fixing it but it didnt work i have also tried using both a cord and the dongle and i still have the same problem. I have also recently run into a problem where if i use a any sort of in game voice chat it kills all the audio for the game and i have to restart it to get it back does anyone have any fixes for this.

2382
Razer.Speedcr0ss
P
polyLightPinkcounty464Insider Mini
asked in Razer Support
Aether Monitor Light Bar - will not pair (and other observations)

step one: I downloaded the ‘Gamer Room’ app for iOSStep two: tried pairing my new Aether Monitor Light Bars (yes, I bought two). Neither would pair to the app, and this included factory resetting of each light bar. The app would see the light bars when initially factory reset as the light bars would go into pairing mode. But after 5 minutes of being turned on, the light bars would not go back into pairing mode, even after being turned off. Pairing mode could ONLY be achieved by doing a factory reset. Further to this. If the RGB rear lights are on, the front light has NO lighting brightness adjustment. Front light brightness adjustment is ONLY available when the rear RGB lights are turned off. This is a below pair experience.

3182
Razer.Speedcr0ss
W
widsonekInsider Mini
asked in Razer Synapse 4
My Barracuda headphones not connecting with synapse 4

I have razer barracuda (not X or Pro) headphones but razer synapse 4 doesn't detect them scan doesn't start. my computer detects the headphones as USBAudio1.0 when i plug in the usb-c dongle. the headphones work normally but they don't connect to synapse 4. (the dongle is connected to the graphics card because that's the only place i have usb-c) (razer blackshark v2 pro are detected normally)

3245
hitJASPERQuickSilver152
phmuni
phmuniInsider Mini
asked in Razer Synapse 4
THX Game Profiles are gone

The THX Game Profiles just don’t work at all, first there’s no games or apps recognized automatically, second when I try to add a executable and confirm it literally does nothing a the list continues empty, I just upgraded to windows 11 and the issue also happened in windows 10, so reinstalling synapse don’t work, pls help

21513
A

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