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Razer Raiju for PS4

Discussion in 'Razer Support' started by Obliquemd, Nov 5, 2018.

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  1. Obliquemd

    Obliquemd New Member

    i bought a razer raiju earlier today and it keeps disconnecting sporadically, im not sure whats going on and i dont know how to fix it, or if its a problem with wired controllers on my ps4 as . was using a wireless one before which worked fine.

    any help would be appreciated.
  2. fastYankeesBlue759

    fastYankeesBlue759 New Member

    I'm having the exact same issue, it seems that any issues to do with this don't get answered or dealt with. They would rather ignore us and hope we just buy another one instead. As far as I could tell though, the issue is with the cable or something like in certain positions it will fail connection and will need to be moved for it to reconnect. All I can suggest is to try can the cable from pressing or lifting up.
  3. razer.winteryang

    razer.winteryang Ice Bear Staff Member

    Hey there, is the issue present the first time you've used the controller? And to further isolate the issue, please try using it on a PC if the same problem appears.

    This is certainly not what we want you to experience with the product. Kindly check if there's some physical damage on the cable and send me a message of the serial number and the product number of the controller.

    Do include the link to this post for easier reference.
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