black screen on razer central login page | Razer Insider

black screen on razer central login page


Userlevel 1
I installed razer cortex along with the razer central. However, when I try to open cortex a black screen pops up so I cant login/use it at all. I tried some stuff I found online but nothing worked.

111 Replies

Userlevel 7

Hey @Nyagami ,

 

The installer sent to users before is earlier than the latest update. So, the current official version is the latest version. 

 

To fix this, could you clear the cache by following the steps below?

  1. Exit Razer Cetral by right-clicking the Razer Central icon > Exit All Apps
  2. Go to find this folder “WebAppCache” under “Razer Central” folder. You can copy and paste this directory %localappdata%\razer to fine them.
  3. Clear all contents in “WebAppCache” folder.
  4. Restart Razer Cebtral by launching any Razer apps. 

If this issue persists, please feel free to provide us with your logs via pm.

 

If you installed Razer Synpase, please collect your logs here: 

https://mysupport.razer.com/app/answers/detail/a_id/1462/

If you installed Razer Cortex, please get your log here:

https://mysupport.razer.com/app/answers/detail/a_id/1685

If you installed both apps, either would be ok. 

 

We’ll be looking forward to your reply soon. Thank you!

 

Michelle

I have the same issue. Why make is so difficult for users?

Edit: reinstalled Cortex 6 times now, deleted “WebAppCache” 2 times… and still not working :|

I’ve send @Michelle-RazerCortexPC a PM with the logs. Hope they will fix this issue any time soon .-.

I just got the problem today and i tried reinstalling even nthins workin pls help

Userlevel 7

I just got the problem today and i tried reinstalling even nthins workin pls help

Hey there,

 

Please try to clear the cache by following the steps below:

  1. Exit Razer Cetral by right-clicking the Razer Central icon > Exit All Apps
  2. Go to find this folder “WebAppCache” under “Razer Central” folder. You can copy and paste this directory %localappdata%\razer to fine them.
  3. Clear all contents in “WebAppCache” folder.
  4. Restart Razer Cebtral by launching any Razer apps. 

If this issue persists, please feel free to provide us with your logs via pm.

If you installed Razer Synpase, please collect your logs here: 

https://mysupport.razer.com/app/answers/detail/a_id/1462/

If you installed Razer Cortex, please get your log here:

https://mysupport.razer.com/app/answers/detail/a_id/1685

If you installed both apps, either logs would be ok. 

 

We’ll be looking forward to your reply soon. Thank you!

 

Michelle

I installed razer cortex along with the razer central. However, when I try to open cortex a black screen pops up so I cant login/use it at all. I tried some stuff I found online but nothing worked.547836_90b36d3f0192a346f2d638f5a42a1552.png

  1. uninstall
  2. delete ‘C:\ProgramData\Razer’ folder
  3. reinstall

that did it for me.

For months I have had this issue too, and today, I finally figured it out.  First, to be clear, the “issue” was launching Cortex would result in a brief view of the Cortex window, and then the window would go black, resulting in my closing the application by right clicking and closing the window in the taskbar.  The cause for this behavior is the HDR setting.  Today, I wanted to adjust my display settings a little, and turned-off HDR.  Low and behold, when I opened Cortex, it worked!  It did not go blank!  To verify, I turned the HDR setting back on, and guess what?  Yes, the blank window.  Hence, in my case, the Cortex app does not work with HDR turned-on.   FYI, I have all the Razer apps set to run as administrator.  I tried all the workarounds suggested other than reinstalling Windows.  Try turning off HDR, and see if that works for you as well.

Having the same back screen issue with cortex.

Userlevel 7

Having the same back screen issue with cortex.

Hey there!

 

Thank you for sharing your issue witb us here. My name is Michelle and am part of the Razer Cortex technical support team. I am happy to assist you with your issue.

 

To help us quickly figure out the causes of the issue, could you provide us with your Razer Cortex logs via pm for us to futher investigate this issue?

 

Thank you for your feedback and patience. 

 

Michelle

Hello,

I need the new installer as well as I am unable to login to cortex/central and can not use the full experience of my devices. Can you please send me the new installer?

Userlevel 7

Hello,

I need the new installer as well as I am unable to login to cortex/central and can not use the full experience of my devices. Can you please send me the new installer?

Thank you for bringing this issue to us. Our team has resolved it. Please close all Razer apps and restart to fix this. Please feel free to let us know if you need further assistance. Thank you!

 

Michelle

For months I have had this issue too, and today, I finally figured it out.  First, to be clear, the “issue” was launching Cortex would result in a brief view of the Cortex window, and then the window would go black, resulting in my closing the application by right clicking and closing the window in the taskbar.  The cause for this behavior is the HDR setting.  Today, I wanted to adjust my display settings a little, and turned-off HDR.  Low and behold, when I opened Cortex, it worked!  It did not go blank!  To verify, I turned the HDR setting back on, and guess what?  Yes, the blank window.  Hence, in my case, the Cortex app does not work with HDR turned-on.   FYI, I have all the Razer apps set to run as administrator.  I tried all the workarounds suggested other than reinstalling Windows.  Try turning off HDR, and see if that works for you as well.

I have 2 monitors and a TV attached to my PC. The monitors are not compatible with HDR. The TV is and HDR was turned on in the System > Display > HDR settings. I turned it off and now Cortex is working. Even when the TV was off, apparently just having it selected was the problem.

Thank you for posting your solution!

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