Razer Support

Hey guys, it seems that lighting settings are not saved in the device profile. I usually run the Naga2 Pro without Synapse running, and everything is saved into the device profile, except lighting, which reverts to RGB cycling then.Can this be fixed, or is there a workaround? I want simple, static lighting, nothing fancy. Even ‘off’ would be nicer than this stupid RGB stuff...

razer blackshark v3 dongle went bad for pc can't find replacement 

i lost my old phone number because my phone is missing.. how can i reset 

I would like to get a replacement dongle for my deathstalker. I have had it for a few years now and it is no longer covered under warranty, but I am willing to buy a new one. I can’t seem to find the matching part and product number to get this dongle - at least not one that is in stock. Can anyone help me? Thanks.

İki faktör kaldırmak istiyorum 

I have several keys that randomly won’t work and then will for sometimes. I try everything online everything is up to date. There is no solutions in sight. Searching on reddit I see that I’m not the only one with exactly the same problematic keys not one missing. https://www.reddit.com/r/pchelp/comments/1e2ux0c/razer_ornata_v3_several_broken_keys/Obvioulsy the warranty is over. This is unacceptable. All my PC equipment is from Razer but I’m in disbelieve that I just have a defect device from the brand I love. I had to write this with visual keyboard. I bought this one 3years ago for 90euros I was happy until a month ago. Hope there is a solution for people like me. 

I still have my email though and still memorize my old phone number

I had to reinstall my PC and this specificly had a old saved Synaps 3 installer, but this garbage now downloads synapse 4 !  The new version drains my Viper ultimate battery in 1 day !  If u doo not reactivate the download of the old version i will have to switch to a different brand . so please at least give us a offline Synaps 3 installer 

I bought a new headset, but the S/N is already registered. I need an activation code for 7.1 Surround Sound

My Viper V2 just started randomly disconnecting from wireless and then stopped working entirely when trying to use it wirelessly. There was no signs of an issue prior. It works fine wired as far as I can tell. I’ve tried different ports with and without the wireless extender and nothing has fixed it. I have also tried repairing Synapse 4 and checking for firmware updates. I have owned this mouse for 2+ years so I believe I am past warranty. Is my only option to purchase a replacement? What can I/should I do?

Hello, i have got my 7.1 surround code, but didnt receive the 50% yet, maybe because i am at the 15 days trial? anyways i have receide this card alongside my BlackShark V2 saying i would be approved to get it. I have my code here 

i lose my old phone number so I can't have my authentication codes or backup codes. I wanted to pay with my Razer , but I couldn't pay without a the codes so I need help.

I recently just lost my Barracuda X ( 2022 ) dongle. I understand this has been asked before but where I can find a replacement dongle for my Razer Barracuda X 2022? Thanks very much!

I still have access to the email used in the account and I also have a proof of recent purchase of Gold credits. However, I can’t use the credits since it will request OTP or it needs a back- up code in which both I no longer have access. Need help on this. Thanks!

I still have access to the email used in the account and I also have a proof of recent purchase of Gold credits. However, I can’t use the credits since it will request OTP or it needs a back- up code in which both I no longer have access. Need help on this. Thanks!

My deathadder v3 sensor goes crazy randomly or when i have 8 k poling rate… and i dont know what to do to fix it does any one know how? i bough it from a online store called emag… its real is detected but the sensor goes crazy like doesnt respond or goes every direction when i dont move it...

When i use  my huntsman it will be regisered by my pc the leds are on not in demo mode and wont type i’ve tryed everything i found like reseting, reinstalling drivers, and it isnt something with the usb because i use the usb that comes with it and also i use the same cord as that for my huntsman mini which works perfectly.

My usb dongle suddenly stopped working, when connected via usb it briefly gives a dim green light and then shuts off. Windows has given a “Usb device not recognized” error. I have tried rebooting, reinstalling synapse & drivers, switched usb ports but to no avail. Headset can be used wired and with regular bluetooth mode but the dongle just doesn’t work.

hello my razor nomav2 was working fine then for some reason switched to bluetooth and i cannot for the love of me switch it back 

Hello, I bought my Razer BlackShark V2 X headphones last year and I'm trying to activate the 7.1 surround sound.However, when I try to register the activation code, it tells me the product is already registered. I didn't register it.I think the code might have been used previously or there might be a problem with the activation system.I'm not requesting a warranty or repair, just help activating the 7.1 surround sound.I can provide the proof of purchase, serial number, and photos if needed.Could someone from Razer technical support help me resolve this?Thank you.

Hi everyone,I’m having several issues with my Razer Viper V3 Pro and I wanted to know if anyone else has experienced something similar.The mouse randomly disconnects during use (especially in the middle of games), and sometimes the wireless dongle is not detected at all. On top of that, the battery drains much faster than expected.What’s more concerning is that the problem also happens when I use the mouse with a cable, so I don’t think it’s related to the dongle or USB ports. I’ve already tested it on different USB ports and even on another PC, but the issue persists.At this point, it seems like a hardware defect.Has anyone else had this problem? Did you manage to fix it or did you have to RMA it?Thanks in advance.

Hi there I’ve cracks on my sitting part of iskur.warranty expired.no Razer care plan. is it possible to order just a replacement of sitting part? thanksbased on the uk 

I bough my headphones in store several years agorazer barracuda xonly recently was told i have to go through a process to get 7.1 surroundfound everything but date of purchase which i have no clue how to do because i was a kid and saved cash Any help would be massively appreciatedThank you

Hi, i bought  my keyboard (cynosa chroma) from other person and i added wrong purchase date. Can I change the date to the real date when I bought it from that person?

I needed to restore my blade to it’s original factory configuration, I installed linux on it but it just wasn’t for me so I needed to switch back to Windows for a bit. Except the Ubuntu Installer wiped the recovery partition on the drive, and I do not have an original recovery media. I went to the “System Recovery Image Service” on the razer website, logged in with my ID and it said my laptop (Razer Blade Stealth Early 2019) is a legacy device and the images are no longer available, is there a way to retrieve an original recovery image for my blade (don’t really trust downloading it off of a random forum or the Internet Archive honestly).