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Razer Support

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38884 Threads

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worwikInsider Mini
asked in Razer Support

nesecito ayuda para cambiar mi numero de telefono en mi cuenta

hola mucho gustonecesito ayuda urgente para cambiar mi numero de teléfono que esta registrado en mi cuenta, quiero comprar un juego y no me lo permite por que me manda al acceso de 2 pasos, por favor ayúdenme a cambiar el numero de teléfono es urgente!!!!!

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W
3 months ago
LightApricotboxaero498
LightApricotboxaero498Insider Mini
asked in Razer Support

My code has been locked. Who can I contact?

If you know how to contact service Troubleshooting ID lock issues. Can I get a contact link?

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LightApricotboxaero498
3 months ago
todayCyanever279
todayCyanever279Insider Mini
asked in Razer Support

is Razer Panthera | RZ06-01690 can working on PS5

want check is RZ06-01690 working with PS5

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todayCyanever279
3 months ago
Xanaducargeo842
Xanaducargeo842Insider Mini
asked in Razer Support

Mouse

I bought a new mouse, but when I tried to connect it to my account, someone else used it, how can I activate it? 

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Xanaducargeo842
3 months ago
Xanaducargeo842
Xanaducargeo842Insider Mini
asked in Razer Support

Mouse Two Account

I bought a new mouse, but when I tried to connect it to my account, someone else used it, how can I activate it? 

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Xanaducargeo842
3 months ago
M
MzBellatrixInsider Mini
asked in Razer Support

Razer Wolverine v2 back paddle issue

I purchased my razer wolverine v2 4 months ago and my back paddle (m4) is now loose? I had it’s predecessor for a few years and had no issues with the paddles. Is there a way to replace the part or something? The input isn’t registering consistently.

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M
3 months ago
WolfWade
WolfWadeInsider Mini
asked in Razer Support

Haptic gaming cushion

When will the Haptic gaming cushion be available to buy  ?????

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WolfWade
3 months ago
baseCeruleanclassic802
baseCeruleanclassic802Insider Mini
asked in Razer Support

Ronaldo and Messi, who is better?

RonaldoMessi

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baseCeruleanclassic802
3 months ago
S
sharpMagentaroad440Insider Mini
asked in Razer Support

Nommo V2 pro and Apple TV app windows 11

HI,everything with the Nommo Speakers works fine, except Apple TV App under windows 11. Audio effects and music are there, voices in movies are missing. Changing between stereo and spatial turns voice on for about a second. Then it’s gone again. Firmware is up to dateHas anyone a suggestion?  

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S
3 months ago
DemonOatmeal
DemonOatmealInsider Mini
posted in Razer Support

Phone Number

I lost my Phone number an have a new one but it needs my old number..please help xD

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DemonOatmeal
3 months ago
S
SoyTheInsider Mini
asked in Razer Support

Roblox issue

Whenever i try to launch roblox via razer cortex, it just says: “Failed to create key SOFTWARE/ROBLOXCorporation/Enviorment/roblox-player/Versions: Access is denied” please help

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S
3 months ago
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natalieann17Insider Mini
asked in Razer Support

Razer Synapse Wont download

My Computer was having trouble updating razer synapse for while here. It would constantly said fail to update. Well I uninstalled the program from my computer when to reinstall it. I have the program downloaded to install, I click ready to install, the window pops up then disappears and on the bar on the bottom it also disappears. I am completely unsure of what to do now. My mouse goes hay wire too how when I open up certain programs such as the snip tool and when I try to run videos on my computer. 

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N
3 months ago
K
KhadriusInsider Mini
asked in Razer Support

BlackShark v2 thx not working with synapse 3

Hello.So I recently bought my blackshark v2 sound card version  headset and am having problems with the THX Spatial feature.Doesn't work when using synapse 3 but works in thx spatial audio app.Am i need buy spatial audio for use ? I bought this product for the thx spatial audio included

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K
3 months ago
L
leao77Insider Mini
posted in Razer Support

Game Over Razer

Hi,For me it’s over everything with Razer, for years i was a true fan of Razer, but now it’s over.From all the products i had from Razer only 2 are still working, normally after 2 years they start with some throubles, and i am just a casual gamer, just play a few hours per week. My last purchase in December is not working anymore, almost 2 months using and start with throubles.Time to try with a new brand, maybe better luck

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L
3 months ago
S
Saluton_VIInsider Mini
asked in Razer Support

Shipping problems

Hey!I ordered a mouse, but i did is at a guest. The e-mail they sent have a “CHECK YOUR ORDER STATUS” button, but it only redirected me to a login screen, and since i ordered it as a guest, there were no profiles to log in to.I created a profile, but it seems like the two isn’t in sync.I tried to contact customer support, but both the “chat now”, the “feedback”, the “call us via mobile” redirects me to https://mysupport.razer.com/app/warranty-supportI tried to refund it and order it again inside of my profile, but i can only refund products i have on my profile. To refund i have to contact support, which isn’t available. At this point i’m really scared if that was the real razer site or not, because it really feels like a scam. Is there such a scam out there?

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S
3 months ago
V
VegasGoldbitroad332Insider Mini
posted in Razer Support

Mi Razer Kraken 2019

Hola, tengo un problema con el control remoto en línea de mis auriculares Razer Kraken 2019. Los cables que se conectan al control remoto se han desprendido y no sé cómo volver a conectarlos. Los cables son de diferentes colores y no hay ningún número o marca impresa en ellos. No he intentado nada para solucionarlo todavía porque no quiero dañar el control remoto. ¿Podrías ayudarme a identificar los cables y volver a conectarlos correctamente? También agradecería cualquier información sobre dónde puedo encontrar un diagrama de cableado o instrucciones de reparación.

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V
3 months ago
L
leetIOLITELicorice222Insider Mini
asked in Razer Support

Razer nomo speaker stand broke

Hello one of the speaker stands of my razer nomo broke, and it’s out of warranty i was wondering if there’s any way it could be fixed. Thanks

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L
3 months ago
M
MomongshiroInsider Mini
asked in Razer Support

Razer Barracuda X 2022, not charging.

This is a replacement sent to me by the Razer official Flagship store via online here in my country, Philippines!My first headset product, and fully stressed for almost 1 month and a half already.  my first one will flash red when charging and wil switch to flashing faint green with an 6-10 seconds interval per flash. then it won’t turn on.They sent me a replacement but to my disappointment, When charging, it will flash red and then switch to faint flashing green agan with 6-10 seconds interval per flash like my former one. when I reconnect the charging cord, it will start flashing red again for awhile, then will switch to flashing green with several seconds interval. I can still turn it on this time.Upon checking for 2 hrs charging, it is the same when I connected to my smartphone, the battery percentage via display status, and same with the razer app. Is this really it for the Razer Barracuda X 2022? do I have the sh*test Luck, or this is “NORMAL”?my first didn’t evel lasted 2 weeks,

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M
3 months ago
bitinfoCerulean549
bitinfoCerulean549Insider Mini
posted in Razer Support

Playstation Network (USA) - USD 100

Please help meThe transaction has been pending for 4 days. I contacted support and the ticket is open. No response. Where is my money?Where is my $100 gift card?Transaction: 122D59NNAUFLFD39239D0

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bitinfoCerulean549
3 months ago
bitinfoCerulean549
bitinfoCerulean549Insider Mini
asked in Razer Support

Playstation Network (USA) - USD 100

Please help meThe transaction has been pending for 4 days. I contacted support and the ticket is open. No response. Where is my money?Where is my $100 gift card?Transaction: 122D59NNAUFLFD39239D0

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bitinfoCerulean549
3 months ago
dailysightTaupe196
dailysightTaupe196Insider Mini
posted in Razer Support

Normal support does not work

hello everyone. My razer blade 14 laptop doesn't work and I wrote about it, but they managed to do it, I sent all the data and asked for a short video and I sent that too, but then they couldn't help Razer insider. and I wrote about it on instagram Razer suport, but there is also the same question and I answered all the questions they sent the same question to gmail, I answered and sent additional videos, but no one answers and after a week I got a message on gmail that (This case has been successfully closed) are you kidding me my laptop is still not working and the problem has not been solved as it generally happens, I do not understand how to solve this problem that I should shoot a video about it, prepare posts for social networks, I can still do it as you will soon see that Razera has such a problem but they cannot help I work in the advertising field, I am a graphic and motion designer you can watch my work on YouTube on behance, I haven't uploaded it yet because of the NDA, but

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dailysightTaupe196
3 months ago
sitetechLightDeepPink408
sitetechLightDeepPink408Insider Mini
asked in Razer Support

NARI ULTIMATE DONGLE REPLACEMENT

Hi, I got Nari Ultimate headset given as a give a couple of years ago.Now the dongle keep losing connection with PC, unable to find the usb device. It randomly connected and disconnected and in the end, totally lose connection with PC. I think the warranty expired but I’d like to purchase the dongle if possible.

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sitetechLightDeepPink408
3 months ago
J
jomarlacedaInsider Mini
asked in Razer Support

2 fa number not accessible

I no longer use my old phone number and I need to make a purchase rn for my game, someone help me please

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J
3 months ago
S
Slashlol.Insider Mini
asked in Razer Support

Pricing for motherboard replacement

I have a Razer Blade 15 Advanced Early 2021 (RZ09-0367x) and my graphics card is not working. I have tried reinstalling drivers, doing clean install of drivers, reinstalling windows, and using NVIDIA Optimus to boot with the CPU integrated graphics and then switch to the GPU. However, none of these software fixes seem to be working, so I think it’s a hardware problem. I’ve seen people being charged 1k-2k for a motherboard/GPU replacement like mine, so I wanted to see what pricing Razer can give me. For a full motherboard change, what would be the price? I’m trying to see if it would be more economical to just get a new PC...

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S
3 months ago
S
soloDarkVanillabay859Insider Mini
asked in Razer Support

Razer Panthera pushbutton size

Hey. Can someone help me how big the pushbuttons are on the Razer Panthera? 24, or 30?

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S
3 months ago

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