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Razer Support

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38868 Threads

abodibadeea
abodibadeeaInsider Mini
posted in Razer Support

Money back

Hello brother, I would like a refund, and this is the order number122D49DGA9I91A961AD2D

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abodibadeea
3 months ago
autowatchWindsorTan705
autowatchWindsorTan705Insider Mini
asked in Razer Support

Rizer Viper V2 pro isn't working

I just tried to use the mouse, but I can't turn It on, It doesn't appear on rizer synapse, and when I try to charge It, It doesn't appear to be charging

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autowatchWindsorTan705
3 months ago
H1ghTech1
H1ghTech1Insider Mini
posted in Razer Support

Blackshark v2 Pro Wireless Mic quality bad Discord both wireless and wired

i have the headset for a week and my friend keep telling me that the  mic quality is bad in both wireless and wired. I have tried multiple mic settings in the synapse but i cant see any good improvements. Also my friends are keep telling me that many times  they cant hear me clearly and   sometimes the mic breaks so they listen only half of it . 

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H1ghTech1
3 months ago
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AlpeskaInsider Mini
asked in Razer Support

Razer Deathstalker V2 Pro Problems

Hi guys. I have bought Razer Deathstalker V2 Pro TKL. However, i had 2 problems.First one: I can not use the keyboard while charging if i do not plug the dongle. Is that normal?Secondly: I was trying to update the firmware of it via Razer Firmware Updater. I have completely updated the dongle first. However at the second stage, i connected my keyboard via type c to the PC. It finished the update but it did not say update finished succesfully. I waited for 5 minutes and nothing. It was stuck. Afterwards i closed it and relaunch the updater. It started to charging. However the updater did not recognize the device as if it is plugged via type c. The switch was on 2.4 ghz at that time. After many trials, i switched it to off. As soon as i did it updater perceived the usb cable. Afterwards it said no need for update. Will it create any conflict?

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A
3 months ago
R
Rich.UA.orgInsider Mini
asked in Razer Support

Replacement keys/keyboard for Blade 17 Pro 2019?

Hi. On my Blade Pro 17 I have several keys where the blue part of RGB has failed, also the right shift keycap is broken and key operation is intermittent. How do I get replacements?

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R
3 months ago
M
moheban79Insider Mini
asked in Razer Support

Wanted: Firmware for Razer Mamba Wireless RZ01-00120200

Hi, I  have an old Razer Mamba Wireless mouse. Not sure what year I purchase it but would like to update the firmware to the latest. The mamba softrware says the firmware is 1.08 but google searching took me to a page that had the 2.06.02 version but downloading it just installed the configuration software and not the firmware. This is the page I found:https://mysupport.razer.com/app/answers/detail/a_id/3777/~/razer-mamba-2012-%7C-rz01-00120-support-%26-faqs So wondering is there a firmware available? Thank you.

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M
3 months ago
Sharknadov3
Sharknadov3Insider Mini
asked in Razer Support

Blackshark V2 Pro(2023) don't work properly

Hi, A few days ago my Razer Blackshark Pro 2023 stopped working as usual. They connect to the computer, but instead of displaying a green light, a constant blue light remains, and the audio cuts out very frequently. Do you have any idea on how I could fix it? Thanks you for responding.

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Sharknadov3
3 months ago
quicktodayYellowRose874
quicktodayYellowRose874Insider Mini
asked in Razer Support

Baracuda x dongle doesnt want to synchronize

Since the dongle for my baracuda x broke, I bought a new one for it. My consoles does recognize that their connected but no audio is played.  I was told to go to a specific razer website to connect my dongle to my headphone. But the last part wants me to turn them on and wait for a blue light to start blinking. I see it doing it but nothing happens. Please help.

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quicktodayYellowRose874
3 months ago
Albi_Barti
Albi_BartiInsider Mini
asked in Shout out to our Razer Support Rockstars

Really good support!

I have had a problem of Synapse not detecting my mouse, so I went to their Reddit group and posted a question. People tried to help, but only Razer Support could help me. They asked some questions and I have had to send them a file, but it was all worth in the end. They replied really fast, which I appreciate!

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Albi_Barti
3 months ago
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Anastasiia6Insider Mini
posted in Razer Support

I need to return my RAZER gold card. please help me get my money back.

I need to return my RAZER gold card.  please help me get my money back.

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A
3 months ago
Klaus_07
Klaus_07Insider Mini
asked in Razer Support

Activation Code not found

Hi, I purchased my Razer Blackshark V2 Pro 2023 and I can’t find the activation code or it doesn’t work. The code provided in the Synapse app, whenever I try to put it, it says “the code yopu entered doesn’t seem to be valid. Please try again.” What do I do in this case? Buying a $349 headset should provide the activitation key in the box or digitally activate the product after connecting it to the device. 

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Klaus_07
3 months ago
bytenetworkCerise821
bytenetworkCerise821Insider Mini
asked in Razer Support

How do I use same new razer mouse?

Hello! Synapse doesn’t recognize my new death adeer 3 pro mouse. My old one is also same mouse.If i connect my new mouse with the code and dongle, Synapse doesn’t recognize it. it is only connected with my old one. Can some one advise me how my synapse can recognize my new mouse?

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bytenetworkCerise821
3 months ago
Tuscangeoinsight458
Tuscangeoinsight458Insider Mini
asked in Razer Support

how do ui get my ballence

how do i check my ballence 

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Tuscangeoinsight458
3 months ago
Q
quake47Insider Mini
asked in Razer Support

When I wanted to register the product I bought on the razer site, I got an error like "previously registered"

 

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Q
3 months ago
techEarthYellowcast137
techEarthYellowcast137Insider Mini
asked in Razer Support

At the moment when the computer uses the microphone, the sound is distorted Barracuda X Win 11

Good morning, I have a problem with my Barracuda X headphones purchased two weeks ago. Today, the store replaced them with new ones, but the problem still persists. The headphones perform very well until they need to use the microphone during joining a Discord channel, microphone testing in a browser, Skype, Teamspeak. The moment I use the microphone, the sound becomes distorted, and either a reset or sometimes uninstalling all drivers and reinstalling them helps, but the problem occurs again when I use the microphone in the headphones. Of course, I am always talking about the microphone in the headphones. Unfortunately, none of your applications helped me. Please help because I have already searched the entire Internet.

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techEarthYellowcast137
3 months ago
W
worwikInsider Mini
asked in Razer Support

nesecito ayuda para cambiar mi numero de telefono en mi cuenta

hola mucho gustonecesito ayuda urgente para cambiar mi numero de teléfono que esta registrado en mi cuenta, quiero comprar un juego y no me lo permite por que me manda al acceso de 2 pasos, por favor ayúdenme a cambiar el numero de teléfono es urgente!!!!!

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W
3 months ago
LightApricotboxaero498
LightApricotboxaero498Insider Mini
asked in Razer Support

My code has been locked. Who can I contact?

If you know how to contact service Troubleshooting ID lock issues. Can I get a contact link?

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LightApricotboxaero498
3 months ago
todayCyanever279
todayCyanever279Insider Mini
asked in Razer Support

is Razer Panthera | RZ06-01690 can working on PS5

want check is RZ06-01690 working with PS5

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todayCyanever279
3 months ago
Xanaducargeo842
Xanaducargeo842Insider Mini
asked in Razer Support

Mouse

I bought a new mouse, but when I tried to connect it to my account, someone else used it, how can I activate it? 

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Xanaducargeo842
3 months ago
Xanaducargeo842
Xanaducargeo842Insider Mini
asked in Razer Support

Mouse Two Account

I bought a new mouse, but when I tried to connect it to my account, someone else used it, how can I activate it? 

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Xanaducargeo842
3 months ago
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MzBellatrixInsider Mini
asked in Razer Support

Razer Wolverine v2 back paddle issue

I purchased my razer wolverine v2 4 months ago and my back paddle (m4) is now loose? I had it’s predecessor for a few years and had no issues with the paddles. Is there a way to replace the part or something? The input isn’t registering consistently.

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M
3 months ago
WolfWade
WolfWadeInsider Mini
asked in Razer Support

Haptic gaming cushion

When will the Haptic gaming cushion be available to buy  ?????

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WolfWade
3 months ago
baseCeruleanclassic802
baseCeruleanclassic802Insider Mini
asked in Razer Support

Ronaldo and Messi, who is better?

RonaldoMessi

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baseCeruleanclassic802
3 months ago
S
sharpMagentaroad440Insider Mini
asked in Razer Support

Nommo V2 pro and Apple TV app windows 11

HI,everything with the Nommo Speakers works fine, except Apple TV App under windows 11. Audio effects and music are there, voices in movies are missing. Changing between stereo and spatial turns voice on for about a second. Then it’s gone again. Firmware is up to dateHas anyone a suggestion?  

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S
3 months ago
DemonOatmeal
DemonOatmealInsider Mini
posted in Razer Support

Phone Number

I lost my Phone number an have a new one but it needs my old number..please help xD

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DemonOatmeal
3 months ago

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