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40872 Threads

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FaziletInsider Mini
asked in Razer Support

Razer Barracuda C dongle issue

Hi everybody, I bought barracuda x 2022 last week and faced an issue. I am a ps5 player. When I plug the dongle to usb-c port of the ps5 it doesn’t pair with the headphones. And when I connect it with the adopter (usb-a to usb-c) it paşrs and works with a problem: my mic transmits my sound so aeful that sounds like hands-free mode. I see so many people connected their headphones via usb c port to the ps5. To help to detect to problem:-Works well with bluetooth on iphone-mac-pc-Dongle also doesn’t work on mac and pc-Dongle with adopter works with pc however razer synapse doesn’t recognize the headphones. Have anyone faced the same issue? If I can handle the dongle issue I think my mic problem will be cleared.

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F
6 months ago
truckRegaliasharp601
truckRegaliasharp601Insider Mini
asked in Razer Support

Wolverine Chroma V2 Audio Configeration and Bluetooth Headsets

So I have a Turtle Beach Stealth Pro headset (Bluetooth) and I’m trying to use the Audio Configuration for the Wolverine Chroma V2 controller, but I don’t think it’s working. Wanted to see if it’s even possible to use the config with my headset, and if I can use it, why it won’t work

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truckRegaliasharp601
6 months ago
07731104004
07731104004Insider Mini
posted in Razer Support

Loss of information Authenticator App Backup Codes

I recently dropped and smashed my phone so I can't access the 2 step verification for my Razer Account. I also can't change my Phone number on the account to my new one, I also don't have any back up codes saved. Couldn't find the correct way to contact customer support so hoping someone can help. Thanks.jsfa86@gmail.com

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07731104004
6 months ago
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RadzenInsider Mini
asked in Razer Support

Lighting not working on second device Naga Pro Hyperspeed dongle

As I attempted to summarize in the title, I have a Naga Pro and a Blackwidow V3 Mini Hyperspeed both connected to the Naga Pro Hyperspeed dongle. Everything worked flawlessly until the Naga Pro firmware update on November 2023. After that update the Blackwidow V3 Mini went black and I cannot find a way of making it light up if it’s connected to the Naga Pro dongle. This was working ok before, and it should still work OK since the dongle is advertised to be compatible with this keyboard and the functionality of pairing two devices to the same dongle is the main reason I have this setup. I have tried to pair the Naga Pro and the Blackwidow to the keyboards dongle and there are no issues, the problem is the Naga Pro dongle specifically with lighting on the second paired device and after the latest firmware update. Please give me an hand :) EDIT: The issue is with LIGHTS only, the keyboard works when connected to the Naga Pro dongle, it just doesnt light up even if it is configured to do s

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6 months ago
VistaBluebicyclebit792
VistaBluebicyclebit792Insider Mini
asked in Razer Support

tomohawk atx audio jack

the front audio jack on my case seems to be broken. audio works from the rear motherboard plug but not the front. The microphone jack does work.It makes no sound and occasionally works if i spin the plug inside it. i have tried cleaning it out with no improvement. is there somewhere i can buy a replacement for it.

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VistaBluebicyclebit792
6 months ago
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bobalong2008Insider Mini
asked in Razer Support

does the razer rgb controller work with my rgb lights from my pre build?

I got a pre built pc a few months back and I want to improve the rgb as I only currently has basic colour options however I am concerned the razer rgb controller won’t be compatible with my pre built can anyone help me out?

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B
6 months ago
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TinozzzzInsider Mini
asked in Razer Support

New ( spare ) part Razer Nabu watch

 Hi People !In the bottom picture the part I need new , you can see in the photo's above the damage ! I bought my Nabu online 2cnd hand on Amzon, and at first it worked only when connected with the magnetic power cable, but it also stopped working as soon as the connection was broken. I have changed the battery which resulted in the clock working but the “smart “ part of the watch gave up at the same time .  I have circkled the part I need new , no clue if this is even possible ? Maybe someone has a broken Nabu wich can be stripped for parts ? Nice community ! Long time ago since I 've been active on a forum by the way ! 

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T
6 months ago
BuffbuzzCUBICZIRCONIA712
BuffbuzzCUBICZIRCONIA712Insider Mini
asked in Razer Support

did the blackwidow v3 pro is hotswap or not

I want to change switch to silent one but i don't know if my keyboard is hotswap

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BuffbuzzCUBICZIRCONIA712
6 months ago
bumpwell
bumpwellInsider Mini
asked in Razer Support

Macro transition problem

Hello, please direct me to the senior technical staff. Have been telling you for 9 month that there was a macro transition problem and it still hasn't been fixed. Please fix this problem with new Synapse software i was using Deathadder V2 & Deathstalker V2 i don't use it anymore. So, my team and I will buy a different brand if you don't fix this stupid problem! Because the Razer set is used by 8 people. I hope it gets fixed as soon as possible, otherwise we will never buy Razer products permanently. That's all I have to say. Thanks. Logitech, Asus ROG, Corsair, Bloody all have macro transition working properly. But it doesn't work on Razer, which is very sad. Video link here:  

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bumpwell
6 months ago
Tangelobitzone881
Tangelobitzone881Insider Mini
asked in Razer Support

Replacement cables for mouse

My mouse has been in a tragic accident and the cable has been cut, i know you can replace them cables with paracord ones i just need to know the connector that the Razer Viper 8Khz has

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Tangelobitzone881
6 months ago
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WyoteInsider Mini
asked in Razer Support

Just bought a Razer Barracuda X Charging Cord Connection during Firmware update issue

im doing the firmware update and everything is fine i go past dongle to this page and my headset is currently charging the light is slowly flashing green ive used 3 different usb C cables used the one that came with it i also registered the SS 7.1 and enabled it and restarted everything.

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W
6 months ago
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IvannylaInsider Mini
asked in Razer Support

PLEASE HELP ASAP IM STUCK ON THIS PAGE FOR HOURS NOW PLEASE HELP ME GET OUT OF THIS SCREEN

I tries to reset the razor blade and unfortunately I couldn’t  finish and my laptop died now im stuck on this repeating screen, PLEASE HELP ASAP!!

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6 months ago
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ManMan2222Insider Mini
asked in Razer Support

razer wolverine ultimate stick drift

Literally just bought this controller for rainbow six siege and was excited unboxing this thing today; however, I immediately noticed when trying to peak corners the stick drift. As I tried to look down hallways my operator would slowly move out of the angle. Highly annoying since it’s brand new. Anyone know why this is happening and suggestions?

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6 months ago
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ManMan2222Insider Mini
asked in Razer Support

razer wolverine controller immediate drift

Literally just bought this controller for rainbow six siege and was excited unboxing this thing today; however, I immediately noticed when trying to peak corners the stick drift. As I tried to look down hallways my operator would slowly move out of the angle. Highly annoying since it’s brand new. Anyone know why this is happening and suggestions? 

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M
6 months ago
MouseManYT
MouseManYTInsider Mini
asked in Razer Support

Viper V2 pro dongle disconnects randomly

When I plug my dongle into my computer it works for about 5 minutes before it warms up and stops working. I take it out and cool it back down and its working fine again? This only happened recently but has been working fine for a few months before that?

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MouseManYT
6 months ago
Fawnfrontboard452
Fawnfrontboard452Insider Mini
asked in Razer Support

My viper v2 pro show 0 batter

 

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Fawnfrontboard452
6 months ago
8
8212008Insider Mini
asked in Razer Support

Is there a way to to pair The Barracuda X (2021) to my computer using regular Bluetooth?

 Because I’ve lost my dongle, the only way I can use my headset is with the 3.5 audio cable and the microphone does not work with it. I am hoping I can find a way to use regular Bluetooth to fix the issue.

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8
6 months ago
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iRaykazuInsider Mini
posted in Razer Support

Kaira Pro (PS5) and internal noises when turned on?

Hello! I recently got a Kaira Pro (PS5) since it was on sale on Amazon a few days ago. Wasn’t pleased with the package since it was missing it’s original charging cable and connector so a support ticket was submitted for in hopes of replacement until I noticed something coming from the headphones when they turned on. I was not able to find anything online about this specific rumble or noise rumble which is why I am creating a thread here. Every time I wear the headphones and turn them on, the insides of the headphones make this noise rumble or activation rumble that is pretty noticeable and concerning. But it’s only there when the device is being turned on or when the device is one and is charging at the same time. Is this something that normally happens with this type of headphone due to the mechanics/ drivers  inside? Or was I given a faulty one to begin in? Any help or clarification on this would be great! 

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6 months ago
NavyPurpletechgeo736
NavyPurpletechgeo736Insider Mini
asked in Razer Support

Razer Kiyo X Audio Issues

since getting this webcam,  people have told me my audio cuts in and out from time to time. Never had this issue with my previous webcam. 

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NavyPurpletechgeo736
6 months ago
ammohitFieldDrab559
ammohitFieldDrab559Insider Mini
asked in Razer Support

razer kishi not staying connected

brought my razer kishi in June 2023 worked perfectly untill now where it disconnects constantly from my phone rendering it useless, as first I thought my phone was playing up so I tried it on multiple other phones and it worked perfectly. however since then I've tried it on 2 other phones the exact same as mine with the exact same issue with my phone. have took my phone to a repair shop to be looked at and they couldn't see any problems with the charging/connection port. when purchased my ohone was on the list of compatible devices so I can see why there would be an issue, anyone else has the same problem with Samsung galaxy s21? and have you found a fix 

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ammohitFieldDrab559
6 months ago
DarkseiD1411
DarkseiD1411Insider Mini
asked in Razer Support

headsets picking up desktop audio

I bought razer blackshark v2x recently and they always picks up my desktop audio even when i turn off the mic (from mic button on headset).I have tried uninstalling installing troubleshooting etc pls heal someone.

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DarkseiD1411
6 months ago
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aeroPeriwinkle608Insider Mini
asked in Razer Support

MSI Mystic Light y Razer Synapse 3 the razer sync option dont work fix¿?

En la app MSI Center la pestaña de Razer no aparece para sincronizar los plugins RGB esto solo sucede con Razer Synapse 3 Beta, cuando vuelves al software antiguo la pestaña vuelve a aparecer, el problema es que el antiguo Razer Synapse da problemas con el selector de DPI de mi ratón mamba congelándose cada vez que seleccionas un perfil.

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A
6 months ago
A
Amber_BeyondInsider Mini
asked in Razer Support

MacOS

Can I get some message about Razer MacOS?(not only USB HUB!)

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A
6 months ago
sarsoom1990
sarsoom1990Insider Mini
asked in Razer Support

AMD Radeon Pro W7900 compatibility

AMD Radeon Pro W7900 i would like to know is this card compatible with razer core x chroma or not. does it fix and run or does it not.

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sarsoom1990
6 months ago
W
WyoteInsider Mini
asked in Razer Support

Razer Barracuda X 2021"Plug in charger" Firmware step not working

When i try to install the firmware it goes past dongle and then it says to plug the headset in using the cable provided which i do it begins charging but the firmware updater doesnt register that its plugged in the “Update” button is greyed out. i let the headset charge over night, updated drivers, windows update, uninstalled the drivers reinstalled them, restarted pc, used different USB-C cables, tried it on my ps4, tried it on my ps5 the headset wont connect to anything for some reason even though i can see the headset in “My Devices”.

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W
6 months ago

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