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43014 Threads
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xgunslinger1983x
posted in Razer Support
brand new blade 15 and freezing touchpad (please help)

so, I just got my blade 15 and its great, minus one issue. every so often the trackpad will completely freeze up, usually after I let it sit for a few minutes, and I have to do a hard reset to bring it back to normal. I have checked the drivers, and they are up to date, so I have no idea what it could be. please, anybody, can you help?

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5 years ago
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Lukikay
posted in Razer Support
Basilisk calibration not available

My Basilisk cannot have a calibration and the lift-off setting is useless at all.

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5 years ago
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Riou1989
posted in Razer Support
Razer electra V2 - Issues

Hi folks! Got the following issue, like 3 months ago i bought me a Razer Electra V2 and like a week ago the issue was there was no sound at all. The headset was detected but no sound at all. ...so i went i changed the headset for a new one and that was 2 days ago. ...and tonight again the headset stopped working, just problem now the laptop wont detect the headset , just gives me some weird error 43 and thats it .. Somebody had maybe same issues or knows any solutions to this? Thanks in advance.

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5 years ago
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Ollie.Sharp
posted in Razer Support
How to adjust Chroma settings during Sleep, Locked and Boot states

I'm currently running a static Chroma lighting effect in Chroma Studio, but this only seems to apply when you're logged into windows. When I boot the computer, lock it or it is in sleep mode the Chroma Lighting seems to have a mind of its own, which appears to be something like the Spectrum Cycling effect. How can one change/adjust the chroma lighting effects when you're not logged into the Windows? ANy help would be much appreciated! If it helps at all, I am running the most current version of Synapse to adjust/modify Chroma lighting.

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5 years ago
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minvedastudio
posted in Razer Support
Synapse 3 won't start

Hi I still need your help. After recent upgrade I can't start Synapse 3. A popup window says 'Failed to Start' I tried uninstall and reinstall with the latest version here, still got same error BTW, Having Synapse 2 installed or not doesn't matter

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5 years ago
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SfantuVlad
posted in Razer Support
Removing TFA from razer account

I'm switching to a new phone and I can't remove TFA from the razer account to put it on my new phone. Any idea on how to do it?

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5 years ago
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kgthegman
posted in Razer Support
Huntsman Elite bottom row of keys not working.

every key on the bottom row of keys is not working on my 2 month old huntsman elite.. that includes ctrl, windows, alt, fn, spacebar, the left down and right arrow keys, the 0 and . of the numpad. anyone else had this or know of a fix? warranty is still fresh but I'd like to just fix it and forget it.. been an awesome keyboard so far.

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5 years ago
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azizramyar321
posted in Razer Support
Both analog stick problem

Hi i bought the Razer Raiju Ultimate edition and im having the same problem as most people are having. 2 weeks after getting my controller, then the left analog stick started to aim up on its own in every game i would play. even my left analog stick is drifting on its own. I updated the software even and im still having the same problem. please help me.

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5 years ago
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Adelea77
posted in Razer Support
Account banned

OTP were sent few times, but i didnt received. Razer Gold banned my account temporarily. What should i do and how long to wait until i can do purchase?

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5 years ago
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xryanx555
posted in Razer Support
Nari Ultimate, Volume Low When Listening Wirelessly

When I'm listening to my Nari Ultimate headset wirelessly, the volume is lower than it was when I first started using them. I have the latest version of Synapse 3, using Windows 10. I have tried everything I know to fix this. I checked everything in the Sounds control panel, uninstalled/reinstalled the headset in Device Manager, checked the volume level adjustments everywhere I could find them. Razer tech support has not been any help at all. The two times I've had to call them, including this one, I haven't gotten anyone who seems to know what they're doing. If you have any advice, please let me know.

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5 years ago
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fyre31Insider Mini
posted in Razer Support
Synapse 3, Base Station problems

I'm using a Razer Base Station Chroma as a USB hub/dock for my laptop and I'm having problems after installing Synapse 3. I have a Razer BlackWidow X Chroma, Razer Mamba TE and a Razer Kraken 7.1 V2 all connected to the Base Station. This setup does not have any problems with Synapse 2, but for some reason it does not play nice with Synapse 3. All of the devices keep disconnecting and reconnecting every few seconds when Synapse 3 is opened, but when I exit the application the devices work fine. I've tried reinstalling Synapse 3, uninstalling Synapse 2, reinstalling drivers, disabling USB selective suspend among others but still no luck. Does anyone here have the same issue?

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5 years ago
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SaveingPvtRain
posted in Razer Support
Razer kraken v2 Pro, mic mute button also making a sound mute to happen when used?

Hi I run on windows 10 and got a razer kraken but when I use the button on it to mute my mic my sound on my desktop also mutes it self as if you using the hot keys for it I tried removing access to it and resrting my pc and reinstalling drivers but none worked if you can help will be nice.

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5 years ago
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buzzBlackOlivePERIDOT185
posted in Razer Support
Please advice can my razer blade 2017 run 144hz with external monitor (benq XL2411p)

i am looking to buy a monitor with 144hz but im extremely confused by the things i have read through posts online can anyone kindly assist me on this. As much as i know i have been told that razer blade 2017 cannot fun anything more than 60hz even if you buy a 144hz external monitor???

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5 years ago
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VividVioletquick830
posted in Razer Support
Can u help me?

Hi.I have one question about razer synapse.So i have low pc and for this reason ima playing on ps4 vith mouse and keyboard.I downloaded razer synapse and i edited it on this low pc.And my question are:Can i use this custom edit from pc on ps4?Please help me bc i need to change my dpi to 400. Thank you for your help!

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5 years ago
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vertigomusic
posted in Razer Support
Razer for Music Production?

Hey SupportFam! I am new to Razer but have seen producers like deadmau5 and dyro use and recommend Razer a lot for music production. I use high end vst synths such as Serum (multiple instances lol). What razer do you guys recommend? Also, I have zero use of Graphics Card as I don't game. I was considering the new Stealth 13 but it doesn't have SSD. What do you guys recommend?

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5 years ago
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DoMei
posted in Razer Support
Razer Hyperflux making weird high pitch buzzing noise.

Hello, I have the Razer Hyperflux bundle. I sometimes hear a subtule but noticeable high pitch buzzing noise coming from the area where the cable connects to the mouse pad. I think that the mouse itself sometimes produces a high pitch sound. What could it be? Any ideas? Should I ask for a replacement?

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5 years ago
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PranavMin
posted in Razer Support
Razer Blade 15 Base (2018) Mouse touchpad stops working

So after around 10-20 minutes of using the laptop, right out of the box, the mouse will freeze. However, everything else acts normally. The keyboard works, and even an external mouse works. The only thing that stops is the touchpad. This was happening straight out of the box in win10, so I decided to try out a linux distro and the problem persists. The cause of it is never consistent, and I can't pin down what might be causing it. The only thing that fixes it is a reboot. On the positive side, though, I've gotten really good at using my keyboard for everything :P (tab tab tab tab enter. tab tab tab tab enter. space space space space, wait no shift-space, ah there we go) I already went into the device manager and updated the drivers and even rolled them back, but nothing works. Any help or advice would be highly appreciated.

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5 years ago
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And54432
posted in Razer Support
Basilisk polling rate does not change

Hi I use basilisk and latest synapse 3.0 If I set it to 1000 Hz and reboot the PC, the actual polling rate is 500 Hz. I wonder my basilisk is broken or synapse polling rate checker: https://zowie.benq.com/en/support/mouse-rate-checker.html

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5 years ago
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idanbn
posted in Razer Support
profiles dont import from the cloud

my profiles dont seem to be available on the cloud upon upgrading to synapse v3 pls help me i need my profiles back i spent a lot of time making them

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5 years ago
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kittenmittenz_
posted in Razer Support
Windows 10 Product Key

My new razer blade says that my product key for windows 10 isn't valid but I just bought it today. Customer support Is taking forever. help please?

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Razer.Caziel
5 years ago
Koutport
KoutportInsider Mini
posted in Razer Support
Headband Manowar's brakes.

Hello to the forum. Τoday I missed the headband of headphones Manowar. Do you know if there is a spare? Thank you.

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Razer.Caziel
5 years ago
Gargravarr
GargravarrInsider Mini
posted in Razer Support
Rewards: "Travel Powerhouse - You have a Razer laptop" Not Showing On Forum

I just bought a new Razer Blade laptop but have not yet received the reward called "Travel Powerhouse". Can anyone please assist? Thanks!

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Gargravarr
5 years ago
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romainfrere
posted in Razer Support
Mic not well calibrated

Hello everyone, i bought my Razer Kraken 7.1 V2 a month ago.I installed the synapse program and adjusted all the parameters. The headset works perfectly but my mic seems to have some issues. When I talk to my friends they say that sometimes it's like hearing from far away (and yes, the mic is deployed and at 2-3 cm of my mouth). Also sometimes they told me that I sound like I was talking through an old CB. I tried to adjust all the parameters in games and in the synapse program but it doesn't make a difference. Can somebody help me please? Thank you in advance.

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5 years ago
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MarcoPMartins
posted in Razer Support
Synapse v3 - No Macros allowed for Tartarus V2 scroll wheel up and Down.

Been using the Nostromo for years. Bought today the Tartarus V2 to replace my good old Nostromo but I think I have to give it back. I just found out that you remove this feature for the Synapse, when always worked on Synapse 2. That is a shame. Is this going to change in the near future? If not, tomorrow I will send this back to the store. And stop looking after razer products for sure. Hope to hear from you soon. Cannot Assign Macro to Scroll Wheel

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5 years ago
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spotVoltsleek565
posted in Razer Support
Razer Blade Stealth hard drive upgrade

I’m considering purchasing one of the Razer Blade Stealths in the future and have a question regarding hard drive upgrades. I’ve built most of my own systems including laptops in the past but can’t find a BYI chassis this formfactor yet. I need more that 512GB hard drive and my first course of action would be to up the SSD to 2TB. I bought a laptop from another manufacturer in the past that was “enthusiast” marketed but had stickers all over the screw holes saying “warranty void if removed”. I understand if I pooch the system it’s my problem but is opening the bottom even allowed without voiding the warranty? If so is a custom build or even sending the desired hard drive to Razer for install an option. Second does the system support a 2TB capacity and NVE?

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5 years ago

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