Razer Support

I need help for changing phone number. And i also forgot what is the backup codes. i tried some codes but acc locked . Need help

What can I do if I purchase an online razer gold card and it says it's already been used Please anyone?

It first started with the ‘W’ key and then noticed that the ‘A’ was being unresponsive. The last straw was the ‘Space Bar’ starting to go out. I cleaned out under the keycaps with compressed air and cleaned around with a Q-Tip and isopropyl alcohol and checked all the drivers via windows and also Razer. That fixed it for maybe a month. Through testing in noptepad, they keys seem to be unresponsive about 20% of the time. Has anyone found a solution?

On march 6 I reload via paymaya, the transaction is still pending even my money is deducted immediately after I initiate the relaod of gold.I already contact razer support yesterday still no action.Do anyone experience this? how did you solve the problem?

For all razer instalation (Axon, Synapse 4, Cortex) “Invalid start mode:archive offset”  Please help me! TY  

Hello, i try to repair uninsall/install and I create a zip files with the log. Who can I upload the files for help ? Thanks you.

Hello everyoneI was an user of Synapse 3 and I was very happy. It works all fine.I’ve noticed that from some days is available Synapse 4 and I decided to upgrade to the new version. Unfortunatly, even after resetting all configuration there is an issue with che Blackwidov Chroma V2. When I switch a profile to another the keyboard does not change immediatly, but after 10-15 seconds. This means that when I try to switch from a starlight for example and I go to the Breathyng colours are not synched (keyboard colours are delayed respect all the other devices.Anyone has the same issue? any suggestion for this ?Thank you and best regards 

I just opened and connected my Razer Kraken headset and the moment i put them on my head i could hear my breathing through the mic, i cound hear every sound in the house 10x louder until i muted my mic. Is this how it’s supposed to be or it it problematic? I had the exact same issue with my old headset, Razer Kraken X

Does anybody knows if there is coming a New Razer Monitor on the Market in the near Future, like the Razer Raptor ? 

Good morning everyone. I have a naga razer with twelve side buttons and I'm having problems. I have two profiles for the game on the mouse, one for world of warcraft and one for eden daoc. On the wow profile I have the keyboard key combination "shift+1, shift+2 etc" on the naga keys, metre for daoc I have the combination "alt+1, alt+2 etc". The problem occurs on wow, when I press the mouse button associated with a spell, instead of using the mouse button I use the keyboard spells 1-2 etc. and I don't understand the reason. I'll give an example: I have a spell called riptide, bound on the naga 1 key (shift+1), when I use it instead of using the naga spell it uses the number 1 spell of the keyboard. If instead I move it to the number 7 of the mouse (shift+7) here it works, this is because at the number 7 of the keyboard I don't have any bind and I don't use it as a key. Even the keyboard is a razer. I don't know if I was clear enough, and I apologize for my English. Thank you in advan

Hi,  I got an issue with my keyboard and I've tried everything I found to solve it but it didn't solve my problem.Some keys are not responding the way they should. For exemple, if I press the A or the E letter separately, nothing happen. But if I press them simultaneously, the letters are appearing. I've tried:-exit the demo mode-clic the reset switch-with or without synapse-bluetooth, 2,4ghz or wired-different computers-update the firmware-different 2,4ghz dongles-replace the letters mechanical switchesEtc… Nothing worked well. The keyboard have always been sitting on a clean desk and is looking brand new. How can I solve this problem? I own this keyboard since 2 or 3 years, I'm really disappointed about it, I offered myself one of the most expensive keyboard on the market, not even for gaming, but to have a cool object that I could keep

Hello everyone,I recently acquired a Razer Deathstalker V2 Pro keyboard, and I've been experiencing an issue for some time now. I recently started playing Doom Eternal again, and it was the first game I played with this keyboard. That's when a bug appeared: sometimes, my key presses are not registered, especially on the WASD side (ZQSD because I am French). The key that bugs most often is the "Forward" key (Z), probably because it's the one I use the most. So sometimes I press it, and it doesn't register. You can imagine my frustration in this type of game when the character stops in the middle of the action...When I press it a second time, it works.I thought it might be related to the game. So I launched DOOM II out of nostalgia, and the problem is also present, so it's clearly related to the keyboard since I didn't have this issue with my old membrane keyboard. The problem is quite random. Sometimes it happens several times in a short period, and other times I

I’m here to share how can I troubleshooting the issue that 7.1 Surround Sound won’t launch at all. First, thanks to peoples in this thread for solution. In my situation, I config my windows to move Roaming folder to other drive, let’s call it E:\Roaming, to save some space and kept programs config safe. The root cause is that, from what I understand, when install the 7.1 Surround Sound app while have roaming folder located other than C:\, the installer will install the app data both in C:\Users\<User>\AppData\Local\Razer and E:\Local\Razer, while mostly app data will be stored in C:\Users\<User>\AppData\Local\Razer.But when try to launch the razer app, it will try to look for app data in E:\Local\Razer instead of C:\Users\<User>\AppData\Local\Razer. To solve this, first, copy folder “RzAppEngine” i

When I try selecting the “buy” button when I’m in an overview of an item, the “add to cart” button doesn’t pop up anywhere for me. This is with any item on the razer website. From mousepads to laptops. Even the items that are labelled “new”. Not too sure where I am supposed to post this inquiry so I’m sorry if this isn’t the right place.

i was registering my blackshark v2 x and i just bought it 2 days ago but when i tried registering it the website told me that the product is already registered if you did not register it please contact razer support and i need the actiivation code for the 7.1 surround app 

Hi, few years ago i bought razer headset BLACKSHARK V2X GAMING. I registered 7.1 soundround app, few days ago I change computer, installed 7.1 app but I must register app again on my account? At now I don’t have a activaction code. Help

so i recently bought a razer blackshark v2 hyperspeed because its wireless and then i connect it to my pc and theres problems right away such as no sound, and not being able to connect via Bluetooth at times. and when i finally fix those problems a new one occurs. now whenever im using bluetooth and joining a discord vc the sound becomes muffled, aswell as my mic getting warped and totally unusable. does anyone know anything about that because i payed 200$ for it. and i can’t really return it. please help me.

Je n’arrive pas à connecter mon casque à mon dongle, même quand mon casque me dis paring il veut pas se connecter de + le dongle normalement a un clignant vert et là il ne s’allume plus. S’il vous plaît aidez moi.Google translation:I can't connect my headset to my dongle, even when my headset tells me paring it doesn't want to connect + the dongle normally has a green flashing light and now it doesn't turn on anymore. Please help me.

Recently I discovered a problem with my headphones that I hadn't had before. The headphones are about half a year old, new, and no matter how carefully I take care of my equipment, for some reason they still don't work as they should, even when they've been sitting idle for 3 months...The whole point is that when I lower the volume wheel on the headphones to the very minimum to turn off the sound, the sound doesn't turn off, but becomes very quiet. Instead of turning off the sound at 0%, I get 5-8% audibility... This is very annoying when you need absolute silence to hear something outside the headphones.I tried a complete clean reinstallation of the Synapse application, and rebooted all the drivers and the PC - nothing helped.There is no dirt, they are completely clean, there was no mechanical damage.I checked on another device in different connection options - the problem is still there, so I realized that the problem is in the headphones themselves.

My Razer Huntsman Elite has had a consistent issue for a few years now where the "M" key chatters horribly. When its software, either Chroma or Synapse is not running, the key, if not pressed for a minute or two, will begin to "store" additional presses. Pressing it after it has stored enough will type multiple "Ms" in a single press. The longer I wait, the more it types. I often have to "discharge" the key by holding it down and allow all the "Ms" to be used up. The issue becomes significantly worse when Chroma or Synapse is running. If either software is running, no matter how long or short you wait, the instant you press the key, it will type several "Ms." Anywhere from 5-50 "Ms" will appear in a single press in this case. As long as the software is open, the key does not "discharge" and will only return to bearable levels of chatter when the software is fully exited. It is definitely not a hardware issue because if it was, running the software would not change t

Hello, I am trying to customize my Ornata v3 X keybaord in the chroma studio and I cannot select individual keys. Is this due to the model of the keybaord, or is it a setting that I need to turn off in order to ungroup the keys? Any information (or solutions if it is a bug) is appreciated

Hi all, is it possible to use the function button to mute a wired microphone? It's the only thing I'm on the fence about, if I can use a paddle/function button as a mute button I will definitely buy it Thanks in advance!

Just to make sure before I return the product, is it serious that I cannot map the keys from my keyboard into this controller?Do I understand correctly that PC players cannot remap the “programmable” buttons to PC-keyboard keys?Will the feature be implemented soon or not? Otherwise I am returning it today and rating it at 1 star on Amazon. Thanks.

Hello, All!  I am trying to find out what, if any, Wifi 7 chipsets are compatible with my Razer Blade 15 Advanced?  I would like to upgrade my Wifi and Bluetooth but am not sure what is currently available that would fit and has drivers?I’m fully capable of performing the upgrade, as I’ve done it before. Thanks in advance for any assistance!

Hello everybodyI have been trying connect my Razer Kishi Ultra with my tablet, after download the app Razer Nexus and Razer Pc Remote play  and open it shows something wrong between Tablet-Control (Generic Control)I proved with differents wires, I deleted and downloaded the Apps many timesI hope you can help me