Razer Support

I have owned my Razer Kraken X USB headset for 5 years now and they still work great, but they have started to randomly beep. The beeping lasts a couple seconds at regular intervals and it's seemingly not prompted by anything, since it happened in various different conditions (once while gaming, and twice while watching a movie doing work in the background)It's not particularly disrupting but still weird and I can't find any answer or hints anywhere online as to why this is happening. I haven't updated any drivers, I haven't updated Windows, the USB port I plug it in has been the same since forever. The only thing changing is some deteriorating of the cable right up to the connection with the headset, but I try to keep it as still as possible and protect it with electrical tape, and the sound quality has not decreased whatsoever, so I find it hard to believe that the two things are connected.Any help is appreciated, thanks!

Hi, I am looking for a replacement battery for the Razer Blade 15 Advance RZ09-0409AED3. The OH is swollen and can't find the replacement anywhere. Can you help me? Thank you in advance.

My Razer BlackShark V2 HA 2.4 headset doesn't work anymore. I've had it for about a year now. When I try to swap the audio to my headset it stops the video I am watching and will eventually cause crashes. I have uninstalled the headset and “fixed all the apps...Central, Cortex and Axon with same results. I would really like to use this more...it is a fantastic headset. 

Hi there, I recently bought a Kraken V3 Pro from a discount store due to the box being damaged. It has never been opened/used. I registered it but never got an email, so I went to the sound support page and got a code for the 7.1 Surround Sound. The application is fully updated, but whenever I enter in the code, the “Activate” button is still greyed out. I have tried to google this, but came up with nothing. Included is a photo showing the issue. Any help would be great! PS, yes I have Synapse 3, and as shown, I do not have THX Spatial Audio. 

The Flux V2 has only been in use for about two days, and the issue has been present since the beginning.The mouse is a NAGA V2 PRO. The firmware is updated, the connection is stable, and there are no recognition issues. The mouse lights up as if it's charging, but in reality, it's not—the battery slowly continues to drain.I’m not sure what the problem is. Does anyone know what might be causing this or how to fix it?

Left side is not working (light up) and my devices cant detect my razer hammerhead tws x. Any solution?

So i recently purchased a Razer Wolverine V2 PlayStation and after using it for a week or two the thumb stick won’t go back to the center. It’s like a lazy eye. Is there a way to fix it or replace it?? Without buying a new controller??

Whenever I lift my mouse if I am playing a game where scrolling swaps weapons or inventory slots, it does it automatically. So when I lift my mouse the game swaps to my next weapon or inventory slot. I do not see a setting in synapse to turn it off or any setting on the mouse to stop it. Any recommendations?Another example would be on a website, whenever I pick up my mouse it scrolls down a certain ways without me touching the scroll wheel button

I lost my phone and don't have access to backup codes, help me change my mobile numbers.

Hi,I’m buy packs in game path of exile via Razer gold is successful but in path of exile is fail and my gold is deducted please help 

Hello, I bought my Razer BlackShark V2 Pro (2023) bt and registered it but they never sent me the 7.1 Surround Sound Code to my email.

ive bought a viper v3 hyperspeed mouse but im trying to return it as i regret the purchase but my order number invalid

Hi folks I’ve been trying to fix my razer id details but the mobile number I used to have no longer exists and I can’t change any details on my account page. Can someone help me, please? Thanks in advance for any reply.

Hi Razer Support / Forum Moderators, I submitted Ticket #(REMOVED) regarding a $200 card I purchased that I am unable to redeem. I was told to expect a response within 72 hours, but I haven’t received any update yet. Could a moderator or support agent please escalate this ticket? The card is high-value and time-sensitive, and I would greatly appreciate prompt assistance. Thank you for your help!Shelby (REMOVED)

I'm writing to report a critical stability issue with the Razer Blade 16 (AMD Ryzen HX390 + NVIDIA RTX 5090) affecting professional workflows that rely on intensive GPU usage.Issue Summary:When running GPU-heavy applications such as DaVinci Resolve, Blender, or Unreal Engine, the system frequently: Freezes completely, requiring a forced shutdown. Becomes unresponsive during timeline playback or rendering. Shows no thermal or throttling warnings, and drivers are all up-to-date. Root Cause (Confirmed by User Testing):After extensive troubleshooting, I've confirmed that the issue is tied to NVIDIA Optimus (hybrid graphics switching). When Optimus is enabled (default BIOS setting), the system is unstable under GPU load. When I disable Optimus in BIOS (forcing dGPU-only mode), all crashes stop immediately, and the system runs reliably. This indicates a conflict between the AMD iGPU and NVIDIA dGPU context switching, likely during high VRAM or GPU thread usage.Request:Would it be possi

Hey, I lost my sim and I had recently bought razer pin here in my account yet there's this 2nd authentication. I lost my sim way back then, can someone help me 🥲

The original Razer Synapse dashboard would show how much charge remained in my wireless mouse. How do I see this with the new web-based Synapse?

My Blackwidow V3 TKL is not being recognized by windows. Sometimes when plugged in, the lights turn on and it is seem for a second before being unrecognized. Synapse does not see it at all. 

So I've just seen that this product has become out of stock. Is this going to be continued to be restocked, or was this headset a limited edition item?

Hi, I’ve ordered yesterday a brand new Blade 18 2024. I’ve received today the tracking number from DHL, but very soon after, shipment was showing a Exception status on Razer’s tracking page and a “Shipment is on hold” with a red warning mark. I’m very worried because I’ve read bad things about this status regarding orders (on another post in Razer Insider it’s said that “The shipment is on hold because it did not go through security inspection. I (DHL operator) can not see the details. The shipper should contact with his local DHL department for more information.”)).  I’ve opened a ticket with Razer Support for orders and waiting for answer right now. Should I or can I cancel my order when that kind of problem happens ?Is this something common with Blade orders ?many thanks for your advices and help ?

Hi, My Razer Basilisk V3 Pro does not turn on or respond to any connection when plugged in via USB dongle, with the original cable, or even in BT pairing mode. The only thing that turns on when plugged in is the white profile light below the mouse. It does not even get recognized for a firmware update. The model is RZ01-0462.

When I click “download” on this page 7.1 Surround Sound | Razer United StatesI am being sent to an empty white page with this text. What do I do? I’m aware of the new software but I love SS 7.1 and can’t live without itThis XML file does not appear to have any style information associated with it. The document tree is shown below.<Error><Code>AccessDenied</Code><Message>Access Denied</Message><RequestId>X0XEDQS94GW5PY64</RequestId><HostId>H9M5aO4PNgNxW0FZECB/+bN2WDEWoliGyD2jvHZDKzJJLViGDUg9HUlJdLTeYyoAB2ka9ZJ0Ylc=</HostId></Error>

Updated to synapse 4 today and now cant connect chroma to my hue lights to control them with razer. Tried installing the hue sync app and making sure third party control was active. Tried restarting both chroma and hue sync.Any help is appreciated.

  After starting a macro (mapped mouse movements), there is no way to end the macro until it finishes by itself. I tried to end it by pressing the ESC key, even with the same key that starts the macro, in the settings I turned on/off by pressing the key that starts the macro, and it still doesn't respond. Once the mouse movement starts, I have no way to end it. This can cause unwanted clicks and movements in the system. Please advise how to reliably end a running macro, thank you.