Razer Support

I am trying to make a purchase but the only options for 2FA were through text and backup codes. Unfortunately, I lost my previous number and I forgot where I saved my backup codes. Only my email is linked on my Razer account. How can I change my number? 

Hi, i no longer have access to my work id which is tied to my RazerID. I would like to combine it to my personal email. How can i go about this?I did not add a backup prior. 

When i try and update my headset firmware from 1.03.00 to 1.10.00, after unplugging and replugging in the dongle for step 2 it goes back to only showing step one with the update button greyed out and then fails after about 2 minutes. Ive tried doing a clean uninstall of all razer drivers and software and then reinstalling razer synapse 3 like i saw in another post, ive made sure every other app is closed, im not sure what else to try. I dont have another computer to try on, and my computer only has 1 USB A port. 

I have followed every step on nearly all of the threads on this app but still have this problem. list of things i have done.disabled all usbs from being auto powered off by windows to save power,reinstalled drivers,fresh wipe of synapse,changed synapse version,checked ports for dust and debris,any sugestion?

just bought this deathadder from the razer store on amazon and it was working fine for like the first 20 minutes, i then restart my pc and then every few clicks in games the left click just dont work ?? there is a sound so im hitting the keycap/trigger/whatever, but its not responding yet when i close my game it goes back to full functionality. Help please

Hello, purchased Razer BlackShark V2 X headphones, the product was successfully registered, they sent an activation code for 7.1 sound, but it says that the code is invalid, please help

I can’t do topup using my razer gold!

when scrolling down, it sometimes scrolls up and down again.

Today I got a razer viper mini and when i tried to register it. When I hit next after entering all the page asks for it says the serial number is not right. Tried it a couple times but it still said the same thing. Please help!!!

Why don't I receive the code message on the phone? And how do I get backup codes  

Hello, I recently purchased new Razer Kraken Pro V2 headphones. I decided to check the headphones for originality, entered the serial number (the one under the left ear cup, under the ear pad)In a nutshell, it told me that this serial number is not in your database.I want to somehow verify the authenticity of the product, I think that some kind of error occurred, I am waiting for your answer.

My viper v3 pro (mouse) its not holding charge 

i try to turn my camera on in discord and it doesnt work but will work in the synapse app, i make sure its not turned on anywhere else and it still doesnt show up 

I just received this keyboard a few days ago and I have now realized the X key is unresponsive. When I put the keyboard lighting mode to something like reactive, the X key will light up even when clicking other keys. Also when I unplug and plug in the keyboard again, it spams all the X's I had typed from the last time it was plugged in. Anyone know how to fix this issue?

Greetings everyone, I just wanna ask for help, ideas that might help with my Blackwidow v3 keyboard. My spacebar suddenly stopped mid-game. I already tried the esc+caps+space, and reinstalling synapse. Also gently cleaned the inside of the keyboard. It worked for a whileand then stopped again. Only the spacebar has this problem. Other keys work perfectly fine. can get it to work sometimes for a  few seconds. already tried all steps of rhe help guide.

THE CODE THAT CAME TO MY MAIL AFTER REGISTRATION IS NOT VALID Razer BlackShark V2 X - Wired Gaming Headset - FRML Packaging

When I try to register, I get a message saying that the product has already been registered, so I can't get the sound activation code 7.1.Please help me!

I did not register becasue i just got it and when i tried to register it it told me that : This device was already registered,If u did not registered contact Razer support,Can u Razer please do something about this?

Hi there, i bought Razer Blackshark v2 X usb Headset and i want to active 7.1 soundi registered it in razer id with it serial number. it added to razer id and sent me activation codebut when i enter it in THX SPATIAL AUDIO app it says “the code you have entered does not seem to be valid. please try again”

Hello respected Razer team, I am new here and excited to start the journey together, but unfortunately I had a problem while activating my black shark v2 x headphones that used to show me a message saying "This product is already registered. If you did not register it, please contact Razer Support" Please contact me to inform you of the required information and documents and thank you very much for your cooperation 🙏🏻🙏🏻.

Wish I could upload a video here. Pretty simple, tho, RGB is set to a static dark red background with static brighter red visualization overtop, which should start in the center and move outward as the noises increase from the input, but instead, it’s left of center by at least 3 centimeters. I’ve researched this, and can’t even find anyone else having reported this problem. I found advanced hidden volume controls to check the R/L stereo settings, thinking something was off somehow, it’s not. Thinking I have a faulty device and maybe I can reflash it, or something??? Help!RGB is frustrating as…!!!

I have the Razer Blackshark V2 Pro (2023) Initially, the Equiliser worked but when the software updated, the wifi dongle name changed from "Razer Blackshark V2 Pro 2.4" to "Razer Blackshark V2 Pro" Now when I try to change EQ settings using hyperspeed, nothing happens... The EQ settings do toggle but nothing happens to the audio. If I connect via Bluetooth, the EQ settings change when toggling the button on the headset. But I want to use hyperspeed and this does not work. I have the newest version of Synapse 4, newest Firmware for the Razer Blackshark V2 Pro (2023)

The laptop just boots to the Razer logo then “press F2 / delete for BIOS” or “F9 for recovery” screen but none of the keys pressed will do that. The laptop sits on a desk most of the time, and one morning it started acting this way, no updates were manually performed, and the laptop case has never been opened (until now). There were a few times in the past year where I would discover the laptop booted but sitting at the BIOS screen for no reason.I’ve tried full power down, repeated presses of F2 or F9 while booting up, I’ve disconnected all devices, I’ve let the battery fully drain, I’ve opened up the case, removed and reseated the BIOS battery, I’ve reseated the NVMEs, I haven’t tried finding / reseating the RAM yet, and I’ve at least copied all data of the NVMEs with an adapter and other computer.I’m afraid this is just a brick now. I purchased this laptop new from Razer in April of 2023, but I didn’t buy any extended warranty, so it’s out of warranty AFAIK.An

Hace ya un par de semanas que la conexión inalámbrica no funciona a veces, si que es verdad que llevo un tiempo con este ratón pero quería saber si se puede solucionar.It's been a couple of weeks now that the wireless connection sometimes doesn't work. It's true that I've been using this mouse for a while, but I wanted to know if it can be fixed. Ty for your atencion <3

I have been beyond stuck on trying to get the Razer Kiyo Pro to function properly. I have tried for hours to get my razer kiyo pro to work but everytime i go to synapse to initialize the camera, it loads on a grey screen for around 30 seconds and then says camera is currently in use by another application EVEN THOUGH synapse is the only application running on my computer. I have gotten it to work for one discord call at a time periodically, just for it to be stuck and not work for hours at a time again. Here are the steps that I have taken:1. go to task manager and stop all processes related to cameras.Updated the firmware to the newest version. constantly unplugged and replugged the camera  and restarted my pc to no end. tried every generation of port directly on my mother board.If you have any solutions please help me out because right now all I have is a nice paper weight, thanks in advance for the