Razer Support

Selam ben n11 sitesinden yeni razer blackshark v2 x satın aldım ancak bunu razer kimliğinde kayıt etmek istediğimde zaten kayıtlı olduğunu söylüyor .

I tried to register the deathadder essential product, but it says, "This product is ready register. If you did not register it, please contact Razer support" and it doesn't register

when I scroll down it goes up and down and I have to click down on the wheel 7 times for it to work, I've had to use one of the side buttons as a scroll click function. I have tried blowing air and updating software as this website tells me still bot made any difference.

my account is locked can my account please be unlocked? :)

I bought the v2 pro from a retailer (noon) and i tried everything (repair/uninstall/modify) i sent a ticket to the support but i wanted to open a discussion since i found more phishy details. First of all the output device name was USB1.0 not Razer blackshark v2 pro as listed in the manual. The box was damaged a lil bit but it was sealed and looks like the seal wasn’t opened before. The sound is really flat and lacks details, I dont if thats the v2 pro sound or just mine.also in mic tests in yt i found the mic to be really clear unlike what i got which sound muffled.Sorry for the long details but am really desperate for help. Edit: Forgot to mention that I registered the product using the serial number and product number and I didn’t have any issues with that. Also what is Razer warranty policy for a situation like this. Thanks in advance!

My razer kiyo pro was working just fine before I updated my bios. I see tons of forums saying people deleted the driver through device manager and just plugged it back in. Most people said they updated it and pressed “install updates through computer” then they got 2 options. “usb audio device” and the other “razer kiyo pro” where you can say if you want to install the driver updates through internet or files. They would then press “usb audio device" and it would detect. Mine has the same issue. Mic working, its showing in device manager and synapse but when i try to turn it on the light illuminates for like 1 second then it says “no computer detected” Im sure i have to wait for a response or otherwise spend yet another month dealing with “razer support”

Updated the mobile phone number account was temporarily locked

I plug it in any PC or laptop and the sensor mouse lights and turns on. It can move the cursor and seems to be working--but then I can’t click anything and the PC or laptop stops working properly. Any other mouse works fine and I have tried this with several laptops and PCs. I really like the mouse but it keeps doing this and I cant use it anymore… I restart the PC or laptop, unplug and plug back the mouse, Synapse and drivers are updated. What else can I do?

我的账户更新了手机号码，提示账户被暂时锁定了

This is my second Basilisk V3 mouse.  I RMA’d the first one via Razer, but the new one is doing the exact same thing.  Any sort of lift or quick side to side movement of the mouse causes it to erratically scroll which is extremely problematic in games.  I do have a SteelSeries QcK Prism RGB Gaming Mouse Pad - 3XL Cloth, but using the Razer software I “calibrated” the surface.  I have also tried on default.I have uninstalled and reinstalled the Synapse software. I have used a “traditional” mousepad.I need help before I abandon Razer altogether!

I have 3 profiles on my Windows.  Let’s name the profiles A, B and C.I’’ve installed the 7.1 Surround Sound software on Profile A.  From the app, I can select which audio device I can use for the surround sound software.  I can also disable/enable the software from task bar. and open the main window from there. When I switch over to Profile B, i can see the surround sound software but I’m unable to open the app and from the taskbar, I can only view my name.   The same goes if switch to Profile C. Any idea how I can fix this? Profile A  Profile B/C 

Sooo i recently i bought the Razer Black Shark v2 X , and the 7,1 surround audio feels off hollow mix with muffeld and echoing , idk why ,tell me how to fix it because it´s making gaming impossible for certain games like Valorant and CSGO

So yesterday I was walking around with my headphones and randomly there was a loud pop noise that came out of nowhere then after that I couldnt hear or speak then I figured out how to get that back and working then after that. I go to test my microphone to see if it still works and sure enough the quality when to the floor and if I speak louder than a whisper then no one can hear me. I have already done the troubleshooting etc and nothing is working. 

Purchased the Razer viper v3 pro about a year ago and yesterday it randomly stopped working. The light indicators on the dongle and mouse no longer turn on when I plug them in. I’ve tried plugging them both in to a different PC and they still don’t work. I left the mouse plugged in for about 30 minutes and it worked for a bit then stopped working again. I’ve seen many people run into this same issue yet I’ve seen no fix for it.

When buying headphones, there was no surround sound activation code, when requesting a new key, he writes for me to register the device, when registering the device, he writes that it has already been registered, how can I resolve this issue?Serial number (REMOVED)

Registrei meu fone Black Shark V2 x no site mais não recebi código nenhum para ativar meu 7.1, oque eu faço? 

i use this mouse for 4years without problem. last day i on this mouse, the light didnt turn on. i connect to pc using the usb also cant. i do the boot loader and start update the firmware. my mouse didnt show in my pc. i tried in other pc also same. then i try to do again and again the firmware update. my mouse just detect as usb input device in human interface while in bootloader/reset mode (press 2 button and scroll button) then after finish the firmware update the mouse didnt detected but the light is breathing. and now, my bluetooth and wireless mode also didnt work. help me to get my mouse back to normal. my S/N PM2139H15803498 

Just got a brand new Wolverine V3 Pro and trying to connect it to the PC. When I connect wired, it blinks yellow for a few times which I assume means it is charging and below 80%. However trying to hold down the power button to turn it on doesn’t turn it on at all, there is a recognition beep from Windows but it doesn’t see the controller. The Razer Controller app shows “Connect a Razer Controller to get started” all the time. Connecting wirelessly doesn’t work at all, in that mode holding the power button doesn’t even do anything at all.

Hi,I have recently purchased the Razer Baracuda Mercury edition headphones and when I try to update the firmware I can't get past the 2nd screen.The model is the one in the subject according to the label on the left helmet.Do you have any idea how I could update the firmware? 

While trying to register Razer Blackshark V2 X on my account, it says it has already been registered. May I know how to proceed from here? 

I have been experiencing an extremely frustrating issue with my Razer Blade 15 2023. Here are the specifications:Device name    FiberBundleProcessor    13th Gen Intel(R) Core(TM) i7-13800H   2.50 GHzInstalled RAM    16.0 GB (15.6 GB usable)Device ID    6BE03C69-7364-46AB-B7BD-288A13F5618DProduct ID    00342-21149-29781-AAOEMSystem type    64-bit operating system, x64-based processorPen and touch    No pen or touch input is available for this display My right speaker is just completely broken. I cannot get sound to come out, and I am confident that this is a software problem, as my laptop has not incurred any physical damage. The left speaker will begin at a normal volume upon restarting, and will get progressively quieter over 30 minutes, and then it falls completely silent. Then I have to restart again, and again 30 minutes later.  I have reinstalled various audio drivers, I have used the Microsoft diagnostics, and I have followed advice from threads where people have faced similar pr

Hi, I’m trying to start a warranty claim for one of my products but the support chat box does not work at all. It’s completely greyed out so if a Razer CSR could reply to this asap I’d appreciate it!

I'm trying to purchase the THX Spatial Audio product from Razer's store, but I'm encountering an issue during checkout. I live in Lithuania, but Lithuania is not listed as a billing or shipping country. I’ve tried entering my information, but the system rejects it, saying it doesn't conform to real information.I’d like to know how I can complete my purchase from Lithuania, as the closest available option (Latvia) doesn’t work either.

Hello everyone, i have recently bought Razer baracuda mercury edition and when i tried registrating a product i got an error saying that Serial number is invalid, tried multyple times re-typing it in and even changing I with 1 and 0 with O but nothing works, does anyone has an idea how to make it work?

The battery on my laptop is bulging and deforming the trackpad. I purchased the laptop in late 2022/early 2023 so it’s no longer under warranty. This is already a second time I have issues with my laptop (the motherboard had to be replaced within the first few months). How can I get a battery replacement?