Razer Support

Why Yalla Ludo is not available in all region on Razer Gold? 

The light of my earphones it’s blue and they can’t connect with Bluetooth, idk why, I need some help

Hey All, I’ll try to describe my issue with my headset. So when playing games or just general thing on my PC the headset suddenly beeps and turns off sometimes I think it just disconnect but turn back on or reconnect it self after few seconds or minutes. I did some research and saw a lot of people experiencing the same with no resolution at all. In my research I found out about the new Synapse 4, so far no disconnect and sudden shut on my headset. In saying this I assume the problem before is just the software, I love my headset so I keeping my faith on it. I hope this will help other users. 🍻

TLDR: Is it safe to play games on a Razer blade 17 (RZ09-0423PED3) with the laptop loud closed?I purchased a laptop stand, which would hold my Razerblade 17 vertically with the lid closed, thereby allowing me to set it up aesthetically in my living room entertainment center.  I had hoped to use the PC like this for some couch-gaming, but I am now concerned about thermals.  Is it safe to play games on a Razer blade 17 (RZ09-0423PED3) with the laptop loud closed? Any advice would be much appreciated.

Hi Everyone,  I was recently gifted the Naga Trinity mouse which is awesome (love all the buttons and programmable aspects, however, when I’m dragging and dropping (highlighting items or playing online games) it acts as if I’m letting go of the button. Wondering if there’s a fix for this or what your recommendations would be.  Any help would be greatly appreciated! 

Hello,After updating the firmare of my headset to fix a very annoying beep when using the sidetone feature it updated succesfully. However, after the firmware update the sidetone feature doesn’t work anymore.The microphone of the headset is also completely cooked. It cracks, peeps and makes random noises. I doubt a new firmware update will come to fix these issues, so i’d like to go back to the old firmware. But it’s nowhere available.

HI,I have made sure my laptop stand has the latest firmware, and have tried multiple time to upgrade my Nvidia Graphics driver to the latest version.  If I update to anything beyond 546.65 the second monitor that I have plugged into the laptop stands HDMI port gets scrabble and is unreadable.  It detects it, but it is unreadable.  I have two Viewsonic Elite  monitors.  One plugged into the Stand , and one plugged into the side of the laptop, giving me 3 total monitors using the laptop screen as well.Everything works great until I try to update to the latest Nvidia graphics driver beyond the 546.65 driver.  If I unplug the monitor from the stand and plug it into the side of the laptop and plug the one from the side of the laptop into the stand then that monitor becomes scrambled. This tells me that something is not right with the stand and driver, rather then the monitor and/or graphics card.Does any body have any idea why after that set of drivers it  would scra

When audio enhancement is on it dose not make any sound and when I try to turn it off it makes the settings freeze and then when everything loads it dose not turn off at all and when I restart and try again it still dose not work I tryed uninstalling and reinstalling the drivers I trying messing with synclaps and sometimes it dose not even want to open the app it's not that I have a bad PC it's a fine PC and idk why it's doing this now

can anyone help me because my phone number just got deactivcated years ago and im using a different phone number now i still got my gmail in it and i already added a razer gold in my account and i cant use it to buy 

i wanna unlink my authenticator because i have lost access to it.

I need help please send messages here (removed email for security purposes)

My baterry is completly swollen, I noticed because to mouse pad started feeling bulky, I bought this laptop in 2022, I was wondering if I could get a replacement, this is the second issue that i’ve had with my laptop, it was previoulsy send back to razer within the first months I bought it because of an issue with the mother board, I don’t know if that affected in anyway, 2 years seems a very short time for a baterry to swoll.

Hello,the wheel of my DA V3 pro is broken, and I can’t find how to RMA on the website.

Hello, I have input the serial number and product number in many different variations but keep coming up the same error of “Invalid product number.” This also prevents me from using the support page since it requires the 15 alphanumeric product number to even get a support ticket. Anything I can do?

My mobile number is old and does not exist anymore, can'ttop up because i have to chaange it and i need an otp code to be able aaccess it and i get my otp from my number. I kindly need some help from razer thank you!

Razer support team is not helping me, they always close my ticket. My issue is I no longer have access to my old gmail but i can still log in to my Razer account.. Now I cant use my 1000 GOLD because of authentication number being sent to my old gmail.  I am asking to change the email or a refund

I received this laptop as a gift after having the Razer blade 13 for so many years. I still heavily use my Razer 13 and thought the newer laptops would be of same quality. After holding off using my new laptop with my busy daily life, I finally get around to it, but to find out it keeps crashing after setting it up. The laptop just so happened to just be about a month out of warranty, so I was told, i don’t know when the person who gifted me it had purchased it. I pay $99 to send to Razer for diagnostics. I am told it is motherboard failure and have to pay $1215.95 for the part. For a laptop that I had not put any money into purchasing and barely if at all touched, it’s quite silly to me to be paying about over half the retail price of the device.Has anyone had this issue and are the parts then under warranty? Has anyone gotten it repaired and it not having an issue anymore, I’m not willing to spend time on an uncertain solution.Razer should provide included extended wa

Hey, im trying to send back my razor viper v3 hyperspeed to get a new one cause mb2 is just soo wobbly and clicky when i move it. When i enter my serial number on the site to get to the warranty page it just says that it lost the site and that snake comes up. How can i get in touch with razor to get this warranty claim going.

Hi, I’ve just purchased my Razer Viper V3 Pro Mouse today. I’ve spent around 2 to 3 hours trying to get it to work but have given up after countless internet searches, firmware updates, etc, etc. I plugged the USB cable direct from my PC and into the HyperPolling Dongle. The Synapse software detects the HyperPolling Dongle. It does not however detect my mouse and the mouse does not switch on or show any battery status when charging. I’ve tried to charge it for 4+ hours and still nothing. Even when unplugged, I see a red light on the inside when looking through the sensor area at the bottom. This light sometimes is solid red, then bright red after 5 seconds, then back to solid dark red. So this says to me it’s on, but the light at the top of the mouse next to the scroll wheel has never said it’s charging….It doesn’t switch on, doesn’t detect via PC, nothing. When you charge it, are the lights at the top supposed to light up? At the moment, noth

I have a late 2019  GTX model Razer blade stealth who’s battery has just started to bloat. Is there somewhere in Australia I can obtain a replacement battery.  

Thank you to Razer sushi boi tried to help me with the code for the 7.1 app

The Text Function does not work with the '<' or '>' characters

Hi My Nari Ultimate stopped working via USB. I barely used it (about 10 times!), it is in excellent condition without any damage.Last time when I used it, there was nothing wrong with it.I updated it regularly.Now neither the dongle nor the headset are recognised by Windows 11 or Synapse.I have tried recovery tool, pairing tool, uninstall drivers, clean registry, keep pressing on/mute, different ports, everything I have read on the internet.It is fully charged.When I try to turn it on, the led flashes blue.I have sound with a 3,5mm jack, but Synapse doesn't recognize it and that's obviously not how I want to use my expensive Razer headset.Maybe I need a replacement dongle. Could you send one? :(Please help me!

I had a swollen battery last year so I replaced it with a third party battery. It worked fine for a year and now it’s swollen again. I mostly work on a secondary monitor so I hadn’t noticed this. A few days ago the laptop shut down abruptly with the green dot LED at the front blinking for a few seconds. The laptop wouldn’t turn on so I opened up the back cover to realize the third-party battery had swollen so I ordered another replacement.I installed the new battery today but the laptop still won’t turn on. However, I noticed if I hold the power button for a while, the dot LED at the front blinks once. Is there a problem with my laptop? Is it my charger adapter?

Ok, I have spent about $350.00 on lights to sync with chroma visualizer. Since the latest update it has rendered it useless. for some reason it works with the new software synapse 4 with the second app you have to download chroma to get everything to work and customize it...wow 2 apps really for down load, where the old one did both with one app.  also the macros on snyap 3 are alot easier to use. but for some reason they are broken for synap 4. I have did some digging seems I am not the only one having issues on this..  No clues on what to do i have reinstalled razer synap 3 on a fresh build and is doing the same thing.  when you go to the visualizer on the app it says you must first enable audio vis from the chroma apps list to use with in green enable or manage chroma app as options either one don’t do anything and visualizer dose not even show up on the app section to toggle it on or off.