Razer Support

I would like to change my cell phone number, as I no longer have access to this number.plis

 Unable to Get 7.1 Surround Sound Activation CodeHi everyone,I’m having an issue with activating Razer 7.1 Surround Sound.When I enter my headset’s serial number, I get the following message:“Your Razer device is not eligible for a 7.1 Surround Sound activation code.”I’m using a Razer BlackShark V3. I expected to receive an activation code, but the website says my device is not eligible.Has anyone experienced this issue before? Is this a mistake, or is my headset not supported? Any help would be appreciated.Thank you.

I am in the most up to date version of Synapse V3 and the free spin option for my mouse is not appearing in Synapse any where. The option to put it as a mouse button is also not appearing. How do i fix this?

Razer.ScarletRouge really is a support rock star.  Quick on the communications & solutions.10/10.  Would ScarletRouge again.

7.1 surround sound does not work with Enhanced on PC. with it on, sounds are muted, turn off they’re fine. what can be done to fix it

Hi Razer Support Team,I have owned a Razer BlackShark V2 X headset for a while, but I just recently found out about the 7.1 Surround Sound application. When I tried to activate the software, it required an Activation Code, which I do not have since there was no scratch card inside my original box.I then attempted to register the product on my Razer ID account to receive the code via email, but the system notified me that this product has already been registered. I am certain that I have never registered this device before.I still keep the original box and the headset with me. Here are my device details: Product Number (P/N): RZ04-03240100-R3M1 Serial Number (S/N): (removed for security purposes) I have also attached a photo of the bottom of my headset box showing the S/N label as proof of ownership. Could you please help me check this issue and provide a new activation code for my account?Thank you very much!

Hi. My account support queue is completely stuck because of duplicate automated tickets. I have been trying to get a hardware replacement for weeks. On (Case number removed for security purposes), agent Irish confirmed a hardware defect and told me to contact Razer Brazil. However, Razer Brazil officially denied the service because the headset was purchased in Canada. Since then, my subsequent tickets (Case number removed for security purposes) have been completely ignored. Can a human agent please step in, look at my original (Case number removed for security purposes), and process my international replacement? I have the purchase invoice ready.

Hello! I accidentally linked and activated my 7.1 surround sound on an old Razer account I don’t use. Could I please ask for some assistance with getting my accounts merged?

Hi, the touchpad on my 2021 Blade 14 is bending upwards. I believe this is caused by the battery. Please can you advise. 

My girlfriend just bought me a Razer Barracuda x Chroma headset to replace my old busted pair of Astros. My issue is that when I turn them on, they light up briefly and then fade to no light at all. I checked my Chroma settings as well as my Synapse settings and they all seem fine; I even uninstalled and reinstalled Synapse 4, as well as deleted and repaired my headset. Any help/advice is greatly appreciated

I dont have the activation code for surrround sound for krankenv4x wired in the box,and I want to activate it to use it in games,but in the box there was no code just a manual and a pouch,

Good day. I have the following problem with my Razer Hammerhead. In Razer synapse I am not able to turn on THX Spatial Audio for my Hammerhead. Razer synapse requires me to download thx Spatial Audio and activate it with my code. I also have Razer kraken v4 and no problem with thx audio

Can’t get it work. The dropdown menu is disabled.I’ve removed the 7.1 audio device from the system earlier (Windows 10, 64bit). And now when I re-install the app it doesn’t add the 7.1 device to the list of devices.This official tutorial didn’t help. According to the tutorial:1) On the step 9 I don’t have the “Razer” in the list of manufacturers.2) Although I have a “Razer Device” in the list shown on the step 7. But it doesn’t help, because when I choose it, the next step just tells me that it’s unanble to find driver for the device. And no other options.The headophones themselves are working, I hear sound. But it works just like an ordinary stereo headset.Please, help to resolved the issue.  

when I turned on my computer, my external speaker volume was extremely loud. My usual Windows volume is 18, but today, even at the same volume of 18, the volume was much louder than 18. What should I do? I'm using a Razer Leviathan v2and the second problemI've turned the volume down now, but after a while, when I turn the computer's sound off, it's a little loud, but it returns to normal after a few seconds.

Detail: i lost my usb c dongle for my new headset and i wanted a new one send to vietnam, is it possible to get a new replacement?

I am experiencing severe throttling issue with just normal every day tasks. CPU speed drops down to 0.35GHZ with ThrottleStop indicating that it is because of BDPROCHOT. However, the temperature is not even over 70 degrees yet. I tried reapplying all the thermal paste and putties, EC reset, anything else that I can think of. And further research revealed that users with BIOS 2.06 is experiencing the same issue as me. Therefore I request BIOS downgrade to fix this problem temporarily until a new update comes out to fix this issue. I could not even reinstall the latest BIOS with the BIOS updater. My device model is RZ09-0421

I have been facing this issue for a while now - mouse automatically shuts down and starts again in a few seconds. This takes like 5-10s to happen each time and happens like 30-40 times in a day. And sometimes it happens consecutively that the mouse is just unusable for like a full minute.I tried looking for a fix, and found that some threads in Razer Insider suggested that I update the mouse firmware using this tutorial. My mouse’s model number is RZ01-0487 and it is different from the model number mentioned in the tutorial. Since I cannot find a firmware updater for my model, I decided to try this one out. But I am stuck at this screen below becuase the updater does not recognize the dongle when connected. I don’t know what else to do now. Can someone please share a link to the right firmware updater for my mouse model (RZ01-0487) and/or help me fix this restart issue? Much thanks. Looking forward to hearing from the Razer Support.

Hi Razer Support Team,I am reaching out to request assistance with my Razer BlackWidow V3 Mini HyperSpeed keyboard. The device has become completely unresponsive (bricked) following a firmware update via Razer Synapse.Here is the exact timeline of what happened and the troubleshooting steps I have already taken:The Issue: The keyboard completely ran out of battery. I plugged it into my laptop via the original USB-C cable to charge it. The Update: While connected, Razer Synapse prompted an update for both the software and the keyboard. I proceeded with the update. The Malfunction: Right after the update finished, the keyboard completely turned off. All background LEDs went out, and the device stopped responding entirely. Troubleshooting steps already attempted:I tried changing the side switch to all positions (2.4GHz, Wired/Off, Bluetooth) while connected to the laptop, but there was no response. I left the keyboard plugged into a standard 5V wall charger for over an hour to ensure the

Good afternoon ladies and gentlemen. My keyboard stopped charging. The connection to the computer works and sometimes the flashlight flashes about the low battery. I have already followed all your basic recommendations and nothing helped

not too much to add, just want to pair my dongle.

Built a new pc today and was setting everything up and my blackwidow v4 and basilisk v3 have been working fine until i tried making them wireless. Eventually i got the mouse working but whenever the keyboard went wireless it would add extra inputs, for example if i typed “j” it would write “je” and if i typed “o” it would type “^’ou”. I don’t know what I’ve done but now it won’t type anything even after setting it back to wired. The keyboard is on and registers my inputs because the rgb reacts to it and it shows as connected in Razer synapse but won’t actually type anything. Does anyone know how to fix it and how to get the keyboard and mouse to work wirelessly together?

My dongle for Razer BlackShark V3 Pro went missing the S/N: AC2313D27601071 P/NO.:RZ04-04530200 is there anyway to get a replacement thanks.

Hi,I installed the recommended BIOS update on my Razer Blade 16 (https://mysupport.razer.com/app/answers/detail/a_id/14222).On reboot, it displays the following error: “Invalid signature detected. Check secure boot policy in setup.”I tried disabling Secure Boot temporarily, but System Mode shows Deployed, Vendor Keys Active, and Secure Boot option cannot be selected to disable.I have AMI BIOS Version 2.22.1287. Windows will not boot.I am completely stuck in BIOS menu, even after trying restore defaults. Any help would be appreciated. Thank you.  P.S.: my problem seems similar to this:  

My mice scroll wheel has not been working properly and I want a replacement  

Huntsman mini keyboard ‘S’ key keeps popping out. I bought a second one to replace this one and it is doing the exact same thing. How do I get this fixed/replaced.