Razer Support

helloi have a razer blade stealth 13 (2019 and for the last few weeks ive had issues with random keys not workingspecifically m and 0 but it has now spread to the comma key. i’m having to use the on screen keyboard to type this :(ive checked all my keyboard drivers, and updated and uninstalled synapse to fix this, which usually works for 10 or 15 minutes before they stop working again. ive made sure there is no debris, and the keys seemingly randomly work and stop working (for this second paragraph, ive been able to use all my keys but this will only last a short bit before they become unresponsive againthis is my daily laptop as a student, and the inability to use certain keys really damages the functionality of my computer

So I own a Razer Ornata V3, and I’m having an issue with the multimedia keys — specifically, the skip track button and the mute button don’t respond when pressed. I can’t remember how I fixed this before, but uninstalling Synapse and doing a hard reset of the keyboard didn’t help.

So i just buy i just buy Razer Blackshark V2x so when im goin to register the device under my acc it say the product already been register so i cant register it to activate 7.1 suround sound help meee 

Google Veo 3 is an advanced AI video generation tool that creates high-quality, realistic videos from simple text or image prompts. Fast, creative, and professional.https://veo3io.com

Hello everyone,I’m having some trouble with my Razer setup and could really use some help or advice.I’ve built a full Razer desktop, but I’m confused about the fan lighting and sync. Not all of my fans are lighting up properly — some are dim, flickering, or not lighting at all. I currently have a total of 6 fans: 4 Kunai fans and 2 from the Hanbo AIO (240mm). However, only 2–3 fans light up correctly, while the others seem to get power but show corrupted or incomplete lighting.Here’s my current setup: Case: Razer Tomahawk ATX Motherboard: ASRock B550 Taichi Razer Edition AIO: Razer Hanbo 240mm Fan Controller: Razer PWM PC Fan Controller (connected to 6 Kunai fans including the 2 from the AIO) I’ve also tried connecting the fans directly to the motherboard’s 3-pin ARGB header, but they still don’t light up at al

I just bought mine today. Installed Razer Synapse and found out that it is not compatible with synapse 4. However, I did see reviewers on YouTube configure their BlackShark V3 with Synapse. Please send help 

Need some help getting a replacement battery.  Thank you. 

Hello there. When I bought these Headphones I was so excited to try them out. But when I came home , I got told that they cannot hear me well and also that they heard what I was listening to (mic bleed) . When everything happened I brought the headphones to the place I bought them from , for a warranty. Even took it three times because they were telling me that they were working fine and well I just couldn’t believe that. After the third time I just got fed up with the warranty , and only then I was like “Wait maybe I should try it on some other PC , to see if it is really the headphones”. Turns out when I connected them to my sisters PC , they were working fine even without Razer software , mic was crisp no issues whatsoever. But then when I again connected it to my PC , mic bleeding and people could barely hear me. And now I really do not know what to do , is there any help? 

so my mom got me this mouse for my birthday, and i bought it on 18 sept, received it on 19 sept, and started using it on 21st sept of this year. about in the same week, i noticed double clicks, thinking it was nothing and walked it off. I kept it like that until the double clicks got way more frequent, and its getting so annoying atp. I did all methods and it still doubleclicks. Can i get a refund and buy a basilisk v3 instead?

I just bought this mouse and it works when I use it wired but it doesn’t work wireless at all. I tried looking through multiple support help to find an answer but none worked.I tried updating the fimware but it was never able to recognize my dongle when it asked to plug it in. Tried restating pc, uninstalling/reinstalling synapse. I tried different PC ports and other PCs and still didn’t work. How do i fix this.

I just bought the Razer Blackshark V3 x Hyperspeed. It’s my first razer product ever. I tried to install synapse 4 on my laptop. However, when I launched it, it kept freezing and crashing. I searched for guides on google but most of them are outdated and also uneffective. Now the app doesn’t even launch. Please help!

Hello,My Deathadder v3 pro’s wireless dongle is not detected by Windows anymore. I’ve tried every single port. I’ve also tried using a different computer. I had followed other recommendations on this forum to try and re-install the firmware, but the firmware installer also could not detect it. I’m in need of your help because I believe the warranty has expired. (I’m not entirely sure about the date of purchase as it was purchased in-store and I’ve thrown away the receipt ages back)

Hello, my newly purchased headset appears to be registered on the website. Since it is registered, I cannot get the 7.1 activation code.

Hello! Today I bought new razer mouse (deathadder v4 pro). I registered my mouse and connected to razer synapse 4 too but my dongle doesn’t work. The LED lights won’t turn on even when my dongle is connected to the computer. I tried different computers too but nothing seems to work. Mouse works with USB cable but not wirelessly. Can someone please help?

Do I understand correctly that PC players cannot remap the “programmable” buttons of the €229 Razer controller to PC-keyboard keys?Will the feature be implemented soon or not? Otherwise, the controller is nice, but for the most part really useless and overpriced.

hello I receive a mail form razergameltd@gmail.comLet me ask, is this correct? …pls reply . Thanks so much

so my fn keys use to work but now they randomly don't work and i found out by having to press f3 in a game and tried it in other games and sure enough it don't work I've looked at a bunch of stuff tried to update the drives don't work hold fn and spam esc don't work i just wish this can be fixed 

My webcam Razer Kiyo stopped working. I had it plugged in my computer, one day the ring light started flashing and I disconnected it because I wasn’t using it at the moment and didn’t pay much attention to it. I was playing a game that uses the camera for headtracking, and during that time, although the camera was connected and working, I wasn’t using it because I didn’t need the headtracking at that moment. So I disconnected it.I have been trying to use it and now it doesn’t work properly, whenever I try to start using it, it makes a flash and stops working. I was on former version of Synapse 3, with older firmware for the camera. I updated the camera firmware and I still had the same issue. I updated to Synapse 4 and same problem. I tried different USB ports but it still had the same problem.On the synapse app I see that the system recognises the camera, but when I click on the camera to enter camera preview and settings it closes quickly, like if it disconnects or s

I’m a huge fan of Razer keyboards and a proud user from Korea.I truly enjoy your products — especially the Tartarus series — but I’d like to share one idea for future development.As shown in the attached image, I’m suggesting a left-hand-only, half-sized keyboard — basically the left half of a standard Razer full-size keyboard (from the ESC key to around the number 5, including the WASD area).This kind of keyboard would be perfect for users who already have a full-size keyboard but want a compact device for macros, skill keys, or quick actions using only the left hand.It would save desk space and be extremely useful for gamers (FPS / MMORPG) or streamers who need fast and comfortable access to frequently used keys.Unlike the Tartarus layout, this model would retain the familiar key arrangement of a regular keyboard, making it intuitive for most users.Thank you for always creating such amazing products!I hope this idea reaches your design

Volume knob not working on my Blackshark 2 pro that I just got yesterday. I am only able to adjust volume via computer volume control or vide volume control. I cant contact support when give the option to chat I enter my info but does not go thru the chat window has been showing disconnected. I tried all last night and same thing this evening. Any one let me know how I can contact support. Amazon will not let me return it without paying shipping 

Hi how are you people doing?,I have been having problems to link my phone number to my account I have tried to all the process but the otp never is delivered and always says unforeseen error,so yep,i would appreciate some help on that thank you

when im charging the headset. i plug the cable and the mic doesnt work anymore, until i unplug the cable from the headset. it keeps changing very fast the usb to 2.4GHz…  https://www.youtube.com/shorts/HK2HWG-f-ME?si=Pvoh9itNpIN2e_Vo  

I’ve noticed this recently but whenever my Synapse is on/running in the background, my bluetooth will go on and off. I figured Synapse was the culprit when I was troubleshooting (aka turning off background apps in the Task Manager one by one and waiting for which one turns my bluetooth back on) Anyone else having issues?

My mouse keeps disconnecting every few seconds, and the lights keep blinking. Any idea how to fix this? It also keeps showing as connected and disconnected on Razer Synapse. I have several Razer peripherals, but the issue only happens with my Razer Viper Ultimate.

So recently i noticed my viper v3 pro, which i connect via the hyperpolling wireless dongle, started skipping sometimes doesnt even register any movement, it happens when my mouse is idle and turns off then i move it so it turns back on it just starts skipping and especially in a certain area in the mouse pad, the fix for me is restarting the mouse and it just works even on the same part of the mousepad. my firmware for both the mouse and the dongle are updated, i tried on a different pc same issue. i reinstalled the viper v3 pro drivers, the sensor is clean. everything seems fine but for some reason it started  happening, its a simple fix but i wanna know why in the first place its happening. im using 1000hz 800dpi. Also using it wired works fine so it doesnt seem like a sensor issue, i did try also closing razer synapse when the issue happens but it doesnt fix it. It seems like a connection issue when the mouse idles and turns off then turns back on, and my receiver doesnt have an