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42615 Threads
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headstreetCyberGrape383
posted in Razer Support
My nari ultimate mic isnt working

I opened my new headset set it up opened discord and my friend said I sounded quiet and I tried everything but nothing works

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2 years ago
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everBrilliantLavender067
posted in Razer Support
Problem Code - Danified

Hi, I bought a razer headset blackshart v2. My code to unluck the drivers to 7.1 is danified... What should i do now? Any help? Razer Mods, please? I'm from Brazil, so, sorry for "kill the english leanguage".

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2 years ago
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CiccioBastardo94
posted in Razer Support
Razer Hammerhead True Wireless aptx with mic on Windows PC

Hello, I've just bought the Razer Hammerhead True Wireless (gen 2) for PC gaming. Sadly I've found out that there is no way of using the hight quality Stereo channel with the microphone. If the game or the program turns on the microphone the output audio of the earbuds just stops. The only way to have both audio and mic is to set the hands-free channel in windows sounds settings witch provides a terrible and unacceptable audio quality. I've read that even Bluetooth 5 doesn't provide support for simultaneously aptx codec and microphone, is it true? Is there no way of using these earbuds for a good quality pc gaming on Windows? Thank you for the response, best regards.

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2 years ago
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MrAsianman
posted in Razer Support
Messed up 7.1 surround sound activation code

Today, my friend gifted me a Razor Kraken X as a Christmas present and while I was unboxing the headset, I found the activation code and started scratching. I didn't know that It was that fragile until It was too late where I noticed that It was unreadable. Is there any way to get back the activation code?

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2 years ago
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romamaman
posted in Razer Support
Can't register my product to have 7.1

I enter the serial code on the site, when registering the product, everything is ok, it recognizes, but when I finish and click on the "Add" button, it says: "An unexpected error occurred. Reload the page and try again" I reloaded a hundred times already, nothing comes out.

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2 years ago
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RainPotato
posted in Razer Support
Something went wrong with scratching the activation card.

I got a kraken X headset and was about to scratch the code off in order to register however whilst scratching the card paper broke even though i was careful with it. What do i do now or is it just a lost cause and i wont be able to get the full potential... any help would be appreciated.

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2 years ago
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Myrrand
posted in Razer Support
Mandalorian Beskar Edition Serial Number or Product Number not registered

I got a Mandalorian Controller for Christmas. My wife bought it directly from Razer. I tried entering the S/N and it prepopulated the wrong PN format. I tried copy/pasting the PN in to override the dashes and it said SN is unknown.

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2 years ago
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NepuNepu64
posted in Razer Support
Basilisk v3 button remapping

I tried to remap the left and right scroll button with keyboard functions but it doesn't seem to work? Do I need to do anything else for it to work?

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2 years ago
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Veronicarushplane786
posted in Razer Support
cant get code

i set up my authentification stuff but i cant remember my authenticator app and i cant verify the code now what do i do

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2 years ago
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VividRednetworkfast641
posted in Razer Support
Scratched off activation code

I bought the Blackshark v2 x yesterday and I tried to scratch the thing that covered the code carefully but it just wouldn't reveal the code. I accidentally scratched it too hard and scratched off the activation code, because of this I can't activate the surround sound. This is my first purchase from Razer and I would really like to get the most of it. Is there any way I could get a new code? Thank you.

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2 years ago
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wolfie1975
posted in Razer Support
Activation Code Razer BlacksharkV2 Pro

Hello, I recently ordered headphones Blackshark v2 pro via Amazon.CA But when they arrived they did not have an activation code for 7.1 surround sound. I registered the device on the site, but the code did not come to the email. Trying to use the 7.1 surround on my PS4

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2 years ago
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bestguideTuftsBlue306
posted in Razer Support
Connecting a Razor Kaira Wireless Headset to a Xbox One S

How do you connect a Razor Kaira wireless headset to an Xbox One S

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2 years ago
P
plaitkul
posted in Razer Support
Accidently Scratched off Activation Code for Blackshark 7.1 Surround Sound

Is there a way I can get a replacement code for this? Please and thank you!

1
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2 years ago
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Byzantiumfocusrush840
posted in Razer Support
This seems like a stupid question

The title says it all. What razer kraken models AREN’T plastic.

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2 years ago
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KaycoTheFurry
posted in Razer Support
Razer Naga Pro Win11

Ever since I updated to Windows 11 my mouse has broken. When it's connected via bluetooth with the old or new driver it works fine except every time it disconnects, whether its sleeping, or I turned my computer off, I have to forget the device, and reconnect it, either Windows 11 or my mouse doesnt remember to connect, when its connect via cord with the latest driver, it doesnt have adminstrator permissions, as in, i cant click the windows logo, i cant click the xbox app, anything windows related wont work, but other apps do work, it also isnt detected by Razer, at all, when the mouse is connected by cord with the old driver the only error is it isn't detected by Razer Synapse, I need help ASAP

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2 years ago
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ElectricLimetechbay907
posted in Razer Support
Razer nari mic issue

I just got my new razer nari ultimate. When I first plugged it in to charge it up I tested the mic to see how it sounded in discord. It was fine until I unplugged it and used it wirelessly now discord is picking up the input from the mic but it is extremely quiet, I know it is not discord because when I plug in the microphone it sounds fine. Does anyone know why this may be

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2 years ago
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Hoody27
posted in Razer Support
Razer Wolverine V2 CHROMA shuts off whenever I press one of the paddles or aftermarket buttons.

It's as the title reads. If I press any paddles or custom buttons it shuts off instantly. How do I resolve this

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2 years ago
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HeartGoldEMERALDcool439
posted in Razer Support
problem with software code 7.1

Good evening, greetings from Chile. I got some razer kraken x lite for christmas gift, it turns out that when I wanted to register the code for the 7.1 program, I scratched it a lot and now half of the code is unrecognizable .. could I do something to recover the code or get a new one? Thank you so much! (I'm using google translator)

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2 years ago
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EmeraldTIGERSEYEhead851
posted in Razer Support
Wakaru compatibility?

I got this webcam for using a Vtuber model but it doesn't seem to be connecting with Wakaru (Even if it's a game from steam) is it compatible? also can I use it for face tracking in general?

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2 years ago
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SwiftlyChilled
posted in Razer Support
Can’t hear game audio with Kaira Pro

I’m having issues with my audio, I can hear party chat on Xbox and but no game audio.

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2 years ago
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Darkvader6778
posted in Razer Support
lost my code

i dont see 7.1 spatial showing up

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Sye_The-Vie
Vanguard
2 years ago
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RDR2gamer123
posted in Razer Support
Accidentally scratched surround sound code.

As the title says-- got a Blackshark V2 X for Christmas and scratched the code for the surround sound. There's nothing else except 7.1 surround sound registering in my playback options on Windows so this is my only option. Thank you!

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Sye_The-Vie
Vanguard
2 years ago
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H.O.O.V.Y
posted in Razer Support
Razer light strips usable as smart backlights?

Apoligies if i dont use proper terms, but is it possible to make the lights on the razer chroma light strip act as smart backlights that match whats happening on the monitor screen? like if the left side of the screen was red, the left of the backlights would turn red. an example picture of what i was thinking is attached. Thank you for your time

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2 years ago
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Gdr69
posted in Razer Support
I just recently got a razer kishi for a 13 pro max

What case will work with the razer kishi and a 13 pro max phone. The camera lip protecting the lenses keeps it from not fitting and the width of the cases. Can anyone help me please

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2 years ago
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heidii
posted in Razer Support
brand new blackshark v2 x but license code is invalid

says the code is invalid? its all typed right.

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2 years ago

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