Razer Support | Razer Insider

Razer Support

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  • 38,735 Threads
  • 56,266 Replies

38735 Threads

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coastventureMauvelous391
posted in Razer Support

New Nari Ultimate for Xbox Series x Mic not working

Just bought this, can't get the mic to work. Any thoughts? Help? Before I return this, thank you!

0
C
1 year ago
R
retroSatinSheenGold005
posted in Razer Support

Razer Kraken X headset

hi everyone from greece. i need help ppl. my headset is no longer supported by official site and i need a replacement for it (top plastic headband). it has cracked and almost tear off after i dropped it....yeah my fault but i cant seem to find any parts to replace it. it's the whole headbad that covers your head. ty in advance for any hepl you ppl can provide.

3
FiszPL
Vanguard
1 year ago
X
x519xdirtydotz
posted in Razer Support

mouse buttons not working how warzone wants them to

when in warzone setting my keybinds look like theyre set to indivdual mouse buttons, unfortunatly my mouse buttons are assigned to be numbers which are on my keyboard, i would like them to be individual buttons i have a razer naga from like 2019 please help

0
X
1 year ago
T
trashcompactorrrrr
posted in Razer Support

I need help with my 7.1 surround sound activation

My code keeps coming back as invalid I registered my headset and i have the card with the code but it wont work

1
Razer.Zionzedd
1 year ago
M
MemeLizard
posted in Razer Support

Lancehead Won't Hold Any Charge

I Purchased a razer lancehead, brand new, yesterday from my local JB Hi-Fi and brought it home to find out that it doesn't hold any charge whatsoever. I've tried every and any solution but so far the mouse has not been able to turn on without being plugged in constantly whilst using it.

1
Razer.Zionzedd
1 year ago
D
DjLightman1
posted in Razer Support

Razer Raptor 27

I have been having this screen issue where the colors blur and are noticeable different color lines. I don't know how to fix this and it is only happening on the raptor. I played the same game on Asus and there is no problem. last time they said to update the firmware that did nothing. The first picture is on the Asus. Two and three on the raptor.

3
N
1 year ago
I
Itzsensei
posted in Razer Support

Ayuda con Razer Cortex

Buenas noches, no me abre el Razer Cortex

2
A
1 year ago
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XrayNorthWestInsider
posted in Razer Support

RB15 (2022) w/RTX 3080 ti has dGPU consuming 11+ watts even when on Optimus using iGPU

The dGPU in the RB15 is drawing 11+ watts when the system is not using it (Optimus using Intel iGPU). For comparison, the CPU package is using around 8/9 watts while mostly idle, 12 to 14 watts while web browsing. That is a lot of wasted battery and increased heat. Is this expected? Optimus should be able to completely shut down the dGPU, right? NOTE: HWiNFO64 was used to collect this information.

0
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1 year ago
L
lolalalalalalal
posted in Razer Support

Razer Kraken Pro V2 mic stopped working

Hey. So my Razer Kraken Pro V2 microphone just stopped working properly, it does barely pickup sound tho. It just happened randomly and I honestly don't know what to do, tried with different devices but it still didn't do anything. Any way to fix this? Thanks.

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1 year ago
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ArcticLimeaeroJASPER497
posted in Razer Support

Lenses Seem too Large

I just opened my new Razer Anzu glasses, size large. The dark lens seem too large and I'm finding it impossible to get them into the frames. The transparent ones were somewhat difficult to remove, and the dark lenses are larger than the transparent ones.

0
A
1 year ago
R
reallygotem
posted in Razer Support

Insider Rewards Not Showing?

Hello, I just started my Insider "journey" today. A couple of hours ago, I was getting my rewards the second I completed the task. However, they have not been working for the past hour or so. For example, I turned on Dark Mode for the first time, and it still continues to say I haven't unlocked that achievement yet after countless reloads and unlogging out of my account/relogging back in. I've also done my first post, first like, etc... and am not getting credit for them. Any help would be greatly appreciated. Thanks!

1
FiszPL
Vanguard
1 year ago
P
PM1915F07202051
posted in Razer Support

Razer huntsman elite play button doesent work

My play button on razer huntsman elite stop working its sounds fine and feels fine when I click it but it doesn't register I wanna know if is it a software or a hardware failure is anyone else having the same problem?

1
Razer.Zionzedd
1 year ago
V
verycooltony
posted in Razer Support

2020 Razer Blade 15 Base losing time after sleep

I'm not sure if this is a CMOS battery problem or not but my laptop is not keeping time while in sleep. When it wakes it thinks it's still whatever time it was when it went in to sleep mode. Anyone have any ideas?

1
Razer.Speedcr0ss
1 year ago
N
nwhidden
posted in Razer Support

Screen flickering and duplicating stacked horizontal windows

Hi all, I have an issue I was hoping the community could share thoughts about since support is having trouble clearing up this issue. Last week I received a replacement Blade 15 Advanced 2021 (Nvidia 3070). Since I received it, I've been having really odd and annoying screen issues, especially after upgrading to Windows 11. On occasion, especially when dragging browser windows to the bottom of the screen, I get crazy flickering and stacked horizontal duplicate windows. This happens mostly on Windows 11. I restored back to factory settings and Windows 10, it still happens, but far less (see attached screenshot of a game in Windows 10). It's still an issue. All windows updates and the latest Nvidia drivers, etc... Here is what I'm talking about: https://photos.app.goo.gl/5xt8zyWjRYx1DftK7 It also makes the screen all fuzzy and pixelated after this happens (see screenshot). So odd. This ONLY happens on the razer display. It does not happen on external displays, secondary mo

1
Razer.Zionzedd
1 year ago
K
kkimbaInsider Mini
posted in Razer Support

RAZER BLADE ADV 15 (2021) Swollen battery

Hey! I've encountered some problems with my Razer blade advanced 2021 model, bought it less than 1.5 years ago and the battery is swollen - I can't use it anymore without having the power cord connected to the laptop at all time. Appreciate any help on how I can solve it. Thanks!

5
Razer.Zionzedd
1 year ago
R
retrospaceshipPopstar835
posted in Razer Support

I dont have Activate code for 7.1 surround

i have Razer kraken 7.1 v2 but i dont have activate code

1
Razer.Speedcr0ss
1 year ago
C
cafeBlackBeanfresh829
posted in Razer Support

Blackwidow Chroma V2 A and Q button not working

Hello, i need help here. My keyboard a and q doenst work after synapse 2 update, if i press Q nothing happen if i press A it randomly pressing another button. already tried uninstaling and instaling synapse 2/3 then changing pc also hard resetting the keyboard but, the problem persist.

1
Razer.Speedcr0ss
1 year ago
T
Taylor0077
posted in Razer Support

My product code is invalid I need it to get activated

[INDENT][INDENT][RIGHT][CODE]4021696957[/CODE][/RIGHT][/INDENT][/INDENT]

1
A
1 year ago
X
XaksDk
posted in Razer Support

Razer Huntsman v2 TKL

Buenas, quería saber que interruptor es más rápido en el Razer Huntsman V2 TKL (purple o red). ¡Gracias por sus respuestas!

1
Razer.Caziel
1 year ago
R
Ruzgar0476
posted in Razer Support

Satın aldığım örün teslim edilmedi

gün ben 10 06 tarihli satın alma ürünü aldim sunucu 1413 karakter WUSLAT yükleme yaptım ücret alında fakat ürün teslim edilmedi lütfen yardımcı olun

0
R
1 year ago
H
Happydeath89
posted in Razer Support

Activation Code

Hello! I bought Razer Barracuda X from amazon.I have created razer id, but there wasn't activation code in the box. How can I get activation code?

2
S
1 year ago
D
Dinkledunk
posted in Razer Support

Razer Naga Trinity Slow Profile Loading

Hi, I have a fairly high budget computer but I swear it takes 10 - 20 minutes for the profile on my Razer Naga Trinity to load - after I've just signed in I swear my scroll wheel and the middle row of side buttons don't work until that 10 - 20 minute time period has passed. Razer Synapse is up to date and set as a startup process and there is only one profile set up for this mouse to choose - what's the issue? The profile taking a long time to load is my best guess but that still shouldn't explain why the scroll wheel won't even work during the "loading period".

0
D
1 year ago
G
geonetworkSeaGreen228
posted in Razer Support

Razer BlackShark V2 X

I accidentally scraped and ripped my code too much How can I use the 7.1 feature

2
FiszPL
Vanguard
1 year ago
S
Souvarine
posted in Razer Support

Blade 15 Advanced 2021 keeps abruptly shutting down on battery

It happens after it's been on battery power for an hour or so. Processes cease, the screen goes blank (but does not lose power - it's black but still backlit) and it stops responding. The lid logo and the keyboard stay lit, though, weirdly. External monitor goes blank too. Once it happens I have to power the laptop back on again, and then it happens more and more frequently until it basically won't boot. Then I have to plug it back into power and leave it for 15 minutes or so before I can run it again. I've had the laptop just over a year.

1
Razer.Zionzedd
1 year ago
C
christianirc
posted in Razer Support

Asks to log in every couple of minutes.

Razer software keeps popping up asking me to log in. I log in successfully and less than 4 minutes later it pops up again. Over and Over. I have synapse, cortext and... something else sorry I can't see because I'm not logged in. I have the keyboard, mouse and headphones if that helps (sorry an older woman and don't know a lot about this). It has worked fine for a couple years until now.

1
Razer.Speedcr0ss
1 year ago

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