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Razer Support

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  • 38,716 Threads
  • 56,258 Replies

38716 Threads

L
Lueuring
posted in Razer Support

razer synapse cannot detect headset

my headset is blackshark v2 i can connect on one computer but cannot connect on another one. I tried using another account for the other computer but still cannot work

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L
1 year ago
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bizVividGambogeportal258
posted in Razer Support

Product number is invalid

I'm trying to register my barracuda x 2021 but everytime i hit next, it keeps saying that that my product number is invalid. Please help me fix it. I'm aware that the product number is located at the bottom of the box

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1 year ago
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greenzhizh
posted in Razer Support

Basilisk v3 Pro

Hi, i bought Basilisk v3 Pro 40 days ago and from yesterday have a problem. My mice not connecting to pc anymore through 2.4Ghz. Mouse working only now through the cable. When i switch button on mice to 2.4 Mice start making clicking noise and light flashing. any idea what wrong is ?

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1 year ago
F
Felaxo1208
posted in Razer Support

Do I need to enable 7.1 surround on my Razer Kraken TE

I can't remember if they came with an activation code and I don't know if i activated it.

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F
1 year ago
X
xion032307
posted in Razer Support

My Razer Blackshark is not detected in my PC

My headset is being detected by my pc. The install and activated my 7.1 audio and all goods. the headset works just fine. But when going to my devices its only shows "7.1 surround". Please help. Thank you!

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X
1 year ago
V
VividRedIVORYpulse429
posted in Razer Support

How can I bind a macro to a specific profile only?

Deathstalker v2 pro: I am trying to bind a macro to a specific profile, but the macro is always active regardless of what profile I choose. How can I get the macro to only activate when I launch into the profile for the specific game?

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1 year ago
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DANOS-QUINYX
posted in Razer Support

Razerbook 13 - Replacement model is now dead!

Ok, my original Razerbook 13 had faulty RAM and got BSOD all the time Then I started a case number: 210511-002115 And my computer got replaced Then I started a case number: 220628-001420 because my replacement computer won't turn on It would only blink the power led when you hold the power button for 10 seconds The day before me and agent arranged for the replacement to be replaced, the Razerbook turned on So I closed my case that time Now I started a case number: 221107-001095 on the Nov 7, because that previous computer not turning on and only blink the power led once you hold the power button has become permanent!!! It's been like this for a month....And the support members looking into my case have not responded in 2 weeks So what am I suppose to do now? The quality of Razerbook 13" first generation is really really bad Can someone please help here, as support is now ignoring me its been over 2 weeks with no update... And my computer is still not turning on

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D
1 year ago
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minchank09
posted in Razer Support

basilisk x hyperspeed not working

help :(((((( my mouse doesn't connect to my computer using bluetooth I tried changing the battery but it still doesn't work :d

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M
1 year ago
1
1Nael1
posted in Razer Support

Razer Nari Ultimate appearing and dissapearing repeatedly.

The nari was working perfectly fine for about ~1 hour then It proceeded to just die and do this for the next 2 hours: https://gyazo.com/ec73fe60f0b482b39ff13ffc6ce59ce3 i've attempted to restart three times; and I've also attempted to uninstall the drivers and nothing has worked yet. pls send help

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Razer.Zionzedd
1 year ago
I
Incarnus90
posted in Razer Support

Razer gold reload problems.

Ignore, problem was fixed.

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I
1 year ago
F
facubari23
posted in Razer Support

since I update my windows 11 i am having problems with the resolution of the screen

hello everyone, I really need your help ASAP, since i update to windows 11 my notebook start to have a lot of problems, i cant change my resolution its is block on 4k, also I cant change my brightness screen and also its having like jumps of fps even when i am in the browser or searching somthing on google, I try everything but nothing works, please someone help me with this one!! thanks for your time

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1 year ago
M
MadYozhik
posted in Razer Support

Razer Kraken X, cannot select device for surround

Well, I've finally registered Razer Synapse 3 with a new device I've bought 2 days ago - and now I've got a serious problem. I just cannot select ANY device for surround at all. Maybe It's because of windows 7, maybe it is because of my audio card(ASUS XONAR PHOEBUS), maybe because of some other software. And I need my pc's working for at least a month. Maybe there is some kind of solution? Synapse 2 worked flawlesly with my older headset Razer Kraken Pro. Thanks

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M
1 year ago
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Dragorn33
posted in Razer Support

Problem appears mouse in synapse

Bonjour Problème sourie nari ultimate. Elle se déconnecte et se reconnecte sans arrêt . Elle apparaît dans synapse et disparaît une seconde après. Comment régler le problème ? Merci Hello nari ultimate mouse problem. It keeps disconnecting and reconnecting. It appears in synapse and disappears a second later. How to solve the problem? Thanks

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1 year ago
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puzzled_potato
posted in Razer Support

Kraken TE Headphones sound imbalance & synapse broken

Hey, I just noticed this morning that for some reason, the sound in my Kraken TE's is really imbalanced, with the left side being super loud, and the right side being almost silent. I tried to open synapse because I thought I might have messed something up (even thought I didn't do anything) but synapse either gives me "synapse failed to open" or just starts boot looping and asking me to make changes to my device (which I say yes to). I've tried uninstalling synapse and the headphones, using windows to balance them, updating drivers, reinstalling drivers, etc. but nothing has worked so far, everything I've found online hasn't worked, and the THX spatial audio button on the USB controller has also stopped working (which I suspect is because of synapse not opening). Not really sure what else to try, so if someone who is more knowledgeable than I am could suggest something that I haven't tried, that would be greatly appreciated. Many thanks

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1 year ago
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Latasha1984
posted in Razer Support

razer pin create

i am unable to create razer pin through razergold wallet balance what is the solution

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L
1 year ago
SamKablam
SamKablam
posted in Razer Support

Blackwidow Chroma not turning on after small spill

I spilled a drink on my keyboard and it is no longer sending key inputs or lighting up when plugged into my computer (but my computer recognizes that its plugged in). After the initial spill (a small splash on a few keys), I cleaned the effected area. I thought it was all fine until I noticed the keyboard was giving 'ghost' inputs (SHIFT and another key). I unplugged the keyboard and further cleaned the area again and remove potential debris from the keys. Now, after plugging the keyboard back in, it does not light up or send inputs to my computer. I'm assuming I may have accidentally shorted it somehow? Is there anything I can do to attempt to repair my keyboard? Thanks!

1
FiszPL
Vanguard
1 year ago
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BaichiRemake
posted in Razer Support

Trouble with razer headset pairing ultility

i'm unable to get step 2 to proceed because the utility app doesn't recognize the connection with a micro-b usb cable i've got.

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1 year ago
Y
Yago99
posted in Razer Support

When will order ship?

I placed an order for a Razer 4k dongle on Nov. 18th. My order status has always said "Received". When will the order ship?

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1 year ago
M
Morbios
posted in Razer Support

3060 low fps.

bought a blade14 3060 2022. and i have a problem while playing games it averages about 30 fps and that isnt right. hope you guys could help me out. game played: new world.

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M
1 year ago
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firstOrangeSodabook966
posted in Razer Support

Nari Ultimate mic not working after windows update

Please help me I updated my computer and after that my mic didn't work at all

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D
1 year ago
BudGreenIOLITEtechno954
BudGreenIOLITEtechno954Insider Mini
posted in Razer Support

razer kraken x code

i have register my razer kraken x code successfully but i cant get my code please help me

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BudGreenIOLITEtechno954
1 year ago
S
SvenskiH
posted in Razer Support

BLADE 15 REFRESH RATE

Hi, I recently replaced my screen in my blade 15. Even though the part number is exactly the same and the screen is a 144Hz screen, on windows it says 165Hz. Can anyone check their Hz on windows display settings and see what options you have as I have full range of resolution but only at 165Hz. My blade is RZ09-02887W92 model. 2070 max q 2019 advance. This new screen is causing a whole heap of issues. Thanks

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1 year ago
W
Winnie_bear64
posted in Razer Support

l can't open my synapse

這是我的視頻 記錄文件名稱: System 來源：服務控制管理器 日期：2022/12/3 下午 01:54:11 事件密碼: 7000 工作類別: 無 等級: 錯誤 關鍵詞：傳統 使用者: 不適合 電腦：DESKTOP-0JFPAAK 描述： Razer Central Service 服務無法啟動，因為以下列錯誤： 系統找不到指定的檔案。 事件 Xml: <事件 xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <系統> <Provider Name="服務控制管理器" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="服務控制管理器" /> <EventID Qualifiers="49152">7000</EventID> <版本>0</版本> <等級>2</等級> <任務>0</任務> <操作碼>0</操作碼> <關鍵字>0x8080000000000000</關鍵字> <TimeCreated SystemTime="2022-12-03T05:54:11.7998271Z" /> <EventRecordID>2649</EventRecordID> <相關性/> <執行進程ID="860" ThreadID="6000" /> <頻道>系統</頻道> <計算機>DESKTOP-0JFPAAK</計算機> <安全/> </系統> <事件數據> <Data Name="param1">Razer Central 服務</Data> <Data Name="param2">%%2</Data>

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1 year ago
N
NIkyF.
posted in Razer Support

When will the rewards section be replenished?

Hi, I wanted to buy a 10$ card for the Nintendo store, but every time I check the reward section, it says "out of stock". I've checked it for years now, and nothing has changed. Maybe it's because I'm always late? If someone knows when will the shop be updated It would mean a lot to me, thanks y'all.

1
FiszPL
Vanguard
1 year ago
F
firebreathingsockpuppet
posted in Razer Support

BlackShark V2 wired headset loses mic after a while.

I've tried a lot of things for this, but have yet to find a solution. I'll be playing games with my friends on my laptop, and then suddenly they won't be able to hear me. Usually if I unplug and plug back in several times, it starts working again, but only for 15 minutes or so. I just purchased them early this year, and they've been doing this for several months, they can't be going bad yet, can they? I thought maybe it was because I wasn't using the usb dongle, just the headphone/mic jack, but actually if I do use the usb dongle it won't work *at all*. I've tried uninstalling and reinstalling the drivers, making sure everything on my computer was the most up to date...I'm at a loss. It's unfortunate that at this point, I can't even use my gaming headphones.

1
Razer.Zionzedd
1 year ago

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