Razer Support | Razer Insider

Razer Support

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  • 38,723 Threads
  • 56,261 Replies

38723 Threads

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Jepoks11
posted in Razer Support

Changing my profile details

I lost my phone number and i want to change it in my profile details

4
J
3 years ago
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bacondeity
posted in Razer Support

Razer Gamepad / Google Play

Howdy, I've recently got the Junglecat, and it's a dope controller for my phone, but when I start a game and it tells me to log in through google play, the screen flashes and nothing happens... Any idea what may be causing this?

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B
3 years ago
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bitCoralReefbicycle490
posted in Razer Support

Razer synapse 3 not working

whats this? i tried repairing and uninstalling it still comes up with this. also when i tried downloading the app from razer it told "This file can't be downloaded securely" . I reset my password and and used 2 step authentication

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B
3 years ago
X
xFinalLight
posted in Razer Support

Blackshark V2 sidetone is quiet

Hi there, I have the dial on my headset maxed, the sidetone in synapse also maxed out. checked the windows playback settings and sidetone is 100 there also. But i barely can hear myself in games, i find myself almost screaming. Can anyone please help me out and make this sidetone louder? Even Mic Preview sounds louder & better honestly.

11
Razer.Speedcr0ss
3 years ago
S
Spartan117_
posted in Razer Support

My cart says it has 2 items but I can’t see or remove them

So basically I was trying to get a few things for my computer and I realized that my cart said 8 items when I could only see 6 (4 items 2 warranties) So I removed all the items in my cart and it said that there was 2 items that would cost me 53 dollars. It didn’t even say my cart was empty it just was a blank cart.

1
S
3 years ago
S
Spartan117_
posted in Razer Support

My cart says it has 2 items but I can’t see or remove them

So basically I was trying to get a few things for my computer and I realized that my cart said 8 items when I could only see 6 (4 items 2 warranties) So I removed all the items in my cart and it said that there was 2 items that would cost me 46 dollars. It didn’t even say my cart was empty it just was a blank cart.

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S
3 years ago
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i1patrick
posted in Razer Support

Razer Blade 15 Basic 2020 -- can I charge the battery with USB-C??

Hello All, This is my first post on Razer's forums. I'm thinking of buying a 2020 Razer Blade 15 Basic. I can see its battery is mainly intended to be charged with the proprietary connector from the wall adapter. No problem. My issue is I already own several USB-C chargers for my previous HP laptops. Most are 90W or so. The specs for the Blade 15 mention it has a Thunderbolt3 port (USB-C). In most laptops, having a Thunderbolt3 port means you are able to charge the battery using a USB-C charger. However, from what I've read, the presence of a Thunderbolt3 port is not a guarantee that you can charge a laptop's battery via Thunderbolt3. I've looked through the specs for the Blade 15 Basic. Other than mentioning the presence of the Thunderbolt3 port, there's no info to clearly say whether it can be used to charge the battery. Does anyone know the answer?? Thanks, Patrick

1
Joikansai
Vanguard
3 years ago
A
AmitPinto
posted in Razer Support

Razer Kraken X Mic

Hello, I recently bought a Razer Kraken X headset. The sound is great, but the microphone is REALLY REALLY BAD. Like, I can't hear myself and when I change the settings on Windows, I can hear background noices. From reviews I saw, the mic sounded a lot better than what mine sounds. Is there anything I can do to fix this? Thank you in advance, Amit Pinto.

0
A
3 years ago
KingGosuto
KingGosuto
posted in Razer Support

Kraken Ultimate Audio Problem

So i just updated my synapse 3 to the recently released update, been playing minecraft for windows 10 all this time with no problems. as soon as i updated synapse now minecraft sounds like garbage almost like 8 bit destruction. Not sure what the update entailed but it ruined minecraft. I've checked to see if it's the game itself and no, it's not. i've checked to see if THX was having issues, windows media player sounds just fine. Everything is in order but minecraft. Please get this fixed or help me work it out. Thank you.

1
K
3 years ago
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Idkbalazs
posted in Razer Support

Problem with my Razer Blade 15 (2018) I7-8750H with GTX1070

Hi everyone, First of all, when I bought my laptop I experienced some heating issue but I thought it's normal because of the thin chase but after an hour of gaming, the CPU was 100Celsius degree and sometimes the laptop randomly turned off while I was gaming. I contacted the support and they were friendly and helpful and they wanted to repair my laptop but I am in Europe some they sent me to the European support. They weren't so helpful they said I need to reset the laptop and download the new software etc. ( I did it all). But I still had the thermal issue and the random turn off-s. But they said it's not a hardware problem so they cant help. I had enough of this useless help so I gave up with the awful support. The warranty expires the laptop was 1year and 2month old when in the monitor I got one pixel to fail. I always use the laptop with an external monitor so I didn't use the laptop monitor but it has happened. I was so upset but I couldn't do anything. Today my battery puffed up

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I
3 years ago
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ONYXWarmBlackauto298
posted in Razer Support

Robotic Voice/ Kraken Kitty headset

Has anyone dealt with the mic on their headset making you sound robotic or have a lot of static? I can't seem to fix the issue and i'm not sure what to do.

0
O
3 years ago
P
Parthurition
posted in Razer Support

Keyboard layout switch ingame

After a while, the keyboard changes the layout from German to English. However, the system language in Windows is still German. I have to restart my pc. Does anyone know the problem and have a solution? Many thanks in advance.

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3 years ago
G
GeegerGamer
posted in Razer Support

How to find or get my activation code for 7.1 surround sound app for Windows 10

how do i find or get my code...they sent me a registration email saying thank you and shows my serial number for the product then no code?...why...where is this supposed code you get after registration of your product..which i got nothing. Please help.

1
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3 years ago
P
ParduzRazer
posted in Razer Support

SurroundSoundInstaller can't install: error 142

Today i've recevid the Kraken 7.1 headphones as a gift. Downloaded and executed the SurroundInstaller, it downloads something but the fails giving error 142. Tried to run the installer as Admin, no difference. So i installed Synapse 2 and it's running, Kraken headphones added in the warranties page, Synapse does'nt detect anything. 1) What should i do? 2) Do i really (will) need to have Synapse running to have the surround working? Thanks

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P
3 years ago
A
alan1185
posted in Razer Support

Razer wolverine Question

Hey! I have a question. What digits of the serial number on my Razer Wolverine can tell me the manufacture date ?

0
A
3 years ago
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bestloadDarkPurple795
posted in Razer Support

how do I setup my razer kraken TE ?having a lot of issues in sound synchronizing .

I have tried the supported software Razer synapse 3 but the sound is not getting synchronized . If I tried uninstalling then again installing but it didn't work out. Whenever I am trying to select Speakers (THX spatial- synapse) I don't get any audio output. Besides on the sound card the game/chat volume scroll wheel doesn't work at all. Can anyone help me out please? like through Anydesk?? #TIA

0
B
3 years ago
V
vishalbhatia
posted in Razer Support

Where to get Razer Phone 1 battery?

Hi, My battery has spoiled and I want to replace razer phone 1 battery? Please assist where can I get it?

0
V
3 years ago
F
Flamindy
posted in Razer Support

THX Spatial Audio not giving any output

Hello there! I recently downloaded 7.1 Surround Sound and it worked great, but now when I use the THX Spatial Audio, there is none. Other devices like THX Spatial - Synapse work, but THX Spatial itself does not work.

1
KingGosuto
3 years ago
T
technobookDiamond149
posted in Razer Support

How long is it taking to get a response from customer support?

I submitted a ticket over a week ago and still haven't heard anything whatsoever from customer support or customer service. They have a message saying it'll take over 72 hours, more like over 172 hours. And I like how when my problem is that my phone is not working there is an option to call them. It looks like people have been having issues with customer service/support for a long time when sifting through the forums. I was just wondering how long other people are currently waiting? Should I just give up on Razer entirely and switch to different brands for everything?

2
P
3 years ago
D
Dotly
posted in Razer Support

Return THX Spacial?

I spent $20 on THX spacial, only to realize that I don't need it because it is included in my headphones. I tried to return it through razer.com, spent an hour on hold when trying to call them, spent 2 hours in queue to chat, and so can anyone help me here? I'm at my wit's end

0
D
3 years ago
L
LordXombie
posted in Razer Support

Nari Essential sound problems

first thx spatial isnt showing up anymore in my sound options. second none of the enhancements are working. the sound quality isnt the same. i have no clue what happened but it worked fine the other day now nothing is working right. i still have sound but it isnt as good as it was.

1
L
3 years ago
Aisus
Aisus
posted in Razer Support

Razer Nommo Chroma Speakers suddenly not working

While web surfing last night all my Razer stuff just stopped working - lights went out the shebang (keyboard, mouse, mouse pad, speakers, game pad). I plugged in an old USB mouse to be able to restart the PC and after restart everything came back to working as it should - except the speakers. I've tried every USB port, all the ports are working (typing this out now from the PC that this happened on) and when I plug it in and out Windows doesn't make that little chime it makes when you plug in/out a USB device. When I go into the device manager there are no issues. It just seems like the USB connection on the speaker decided to just die. Any insights on what might be the issue? I would have gone straight to Razer support but the site is down.

0
Aisus
3 years ago
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PersimmonDIAMONDbyte495
posted in Razer Support

double Click fix

Dear Razer, I've a Chroma mouse with the double click bug within a week. The problem is clear, the plastic and design. After a week the plastic was deform a bit, enought to doubleclicking. The solve: put a metal frame at the side of the clicking pad, so the pad get blocked from the side.

0
P
3 years ago
A
aeroCoralsight110
posted in Razer Support

Razer Nari dongle not working. Is it out of stock?

This /razercare-store-updates.51336/ says it should be in the store. I searched dongle and Nari and neither one returned a Nari dongle in the results. I am receiving an error each time I plug in the dongle. Within the device manager, it reads "Unknown USB Device (Device Descriptor Request Failed)" I have tried: Reinstalling Razer Synapse Plugging it into every other USB port I have Trying it in on a different computer The issue persists. I would like to order a new one. But I am unable to find it. If it is out of stock, it would be nice if the store had a page that reflected that. Thank you in advance for any help provided.

2
M
3 years ago
W
wireMagicMintauto360
posted in Razer Support

Not booting after Battery Replacement

Hi all, Just wanting to get some help in regards to a Razer Stelth that had a batter replacement, battery expanded and needed to be replaced. Once the battery was replaced and the back cover put back on the LED slowly fades a Green LED. I have no idea why it would be doing this since the battery is a exact replacement for the original. I have done the hole hold power for 10 to 30 seconds and there is not much else I can do.

2
W
3 years ago

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