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Razer Support

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  • 38,686 Threads
  • 56,214 Replies

38686 Threads

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Nexusscion
posted in Razer Support

Asrock B550 Razer Edition not able off ARGB during shutdown

Using Razer Synapse as the only choice of option to configure the ARGB for this motherboard, I can't shut off the ARGB of my motherboard upon shutdown. However if I skip loading Synapse (Choose shutdown on the login screen), the ARGB on my motherboard will shut down normally. Uninstalling and reinstalling my Synapse doesn't help. It happen only recently when I update the Synapse. If I dont use Synapse, my motherboard ARGB will shut down. However I have so many razer device which I don't have a choice. Anyone can advise?

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3 years ago
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totallynottoss
posted in Razer Support

Hammerhead True Wireless one side not working

I bought the hammerheads from a store a few hours ago, when I first used them they worked perfectly, after using for about 5 minutes, I put them back in the case and left them to charge. About an hour later, I tried to use them again but the left earbud wasn’t working. It didn’t respond to any touch controls and did not have any audio prompts when put back into the case. I tried 1) Putting both earbuds back in the case and taking them out again. 2) Connecting them to a few different devices(laptop and desktop) 3) Leaving them to charge for about an hour After which I tried to use them but only the right side was working. I tried searching online but could not find anything useful. Please help.

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3 years ago
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RobotNinja3601
posted in Razer Support

Razer Software Issues

1. Chroma Connect is gone from my menu and is unusable but I can't uninstall it. 2. I can't uninstall ANY of the modules I have. 3. My Kraken Ultimate shows up as two devices, and the THX Spatial Audio when turning the volume up and down does nothing to the actual audio. 4. When using these headphones, Minecraft Windows 10 Edition is just fuzzy crackly audio, and turning off audio enhancements only slightly improves it. 5. THX Spatial Audio only imported Hue Sync and Microsoft Edge for selecting Stereo/Surround Sound from the dropdown menu and they are both greyed out. So some of the software is buggy, and the headphones very much so, but my mouse and keyboard are working very well, and compared to other gaming brands I have tried the software is much less buggy. Please let me know what I can do to fix the issues/bugs I am having, and feel free to ask for any more information you need to help me. Thanks in advance :)

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3 years ago
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headdepotAntiqueRuby926
posted in Razer Support

Razer Leviathan Power Supply not working

I have an old PSU, model dsy650. I am trying to find a replacement and not having any luck. Does anyone know of an exact replacement or how I can get an actual razer PSU? TIA

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3 years ago
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rushJASPERRaspberry395
posted in Razer Support

Razer in India

I'm thinking of buying a Razerblade 15 Advanced model. The problem is I've heard too many people saying that buying a razer laptop is like a lucky draw and about half the time the laptop comes with a manufacturing flaw / defect and even if it doesn't it has some issue in a years time. Also being in India I've heard that Razer support isn't all that good here. Is this true? And if I do buy a laptop then what guarantee do I have that customer care would be good?

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3 years ago
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kangminpro2013
posted in Razer Support

I need support for razer chroma addressable rgb controller

Hello I have order an razer chroma addressable rgb controller I have read 1 port have support 80 LEDs, i see this controller have 6 port so total leds can load is 80 leds / 1 port x 6 port = 480 leds it trust ? Thank you

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K
3 years ago
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domesoloFieldDrab510
posted in Razer Support

MASSIVE FPS DROP OUT OF NOWHERE

I have a Razer 15 with the 2070 maxQ design GPU. I logged on today after a day away from the laptop to play some outriders or warzone and my FPS dropped well below 60fps. I have the laptop setup for gaming through all the apps and power settings. I have never had this issue until this morning. I pulled the back off last week and cleaned out any dust that had accumulated. There is ample air flow under the laptop as I have it inverted with a 5 fan cooling pad below. My FPS in warzone has been well over 120-130 while playing and now it’s around 20-30. Any help would be greatly appreciated as I spent over 2k on this laptop a year ago.

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3 years ago
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Mattycoombes1986
posted in Razer Support

HELP! Cannot get USB-C charging to work on my Blade Pro 17 2020

Hi all, I've searched high and low for answers to this question, but every fucking google search result is about the 15" model and NOT the Pro 17 model (which is mine). It's highly frustrating so I'm making this post now in the hopes that someone can help me out. It's an absolute pain in the ass trying to watch a movie with my laptop in bed as it can't even make 2 hours even with everything shut off, all apps closed down, power saver on etc etc. and using that huge brick lying all over me in bed is annoying AF. I never really thought about using the USB-C charging option (which is displayed ON THE RAZER WEBSITE WHEN I BOUGHT THE LAPTOP) but now that I've decided that I want to use it when I'm using my Pro 17 for basic stuff like watching movies, for some reason the laptop refuses to charge at all when I plug in a USB-C cable. I have tried several different plugs, cables etc and nothing works. I have a USB-C iPhone charger that doesn't work, and I recently bought a USB-C GaN with P

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3 years ago
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Moltonel
posted in Razer Support

Issue with my cynosa chroma keyboard

Hi there, I tried to find an answer in the other threads but with no score Please let me explain its not a big deal but pretty boring when i play mmo when i press the &/1 button , the result is &é or 12 (+shift) its seems like the key &/1 and é/2 are linked all the other keys works well, i already tried to reset to factory setting and reinstall Razer Synapse Is that a Hardware issue? cheer

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3 years ago
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Yunarce
posted in Razer Support

Goliathus Extended Chroma Bright lights issue

Anyone having the same issue? Is this already for RMA? I tried creating a case but I consistently receive network error.

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3 years ago
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Dorgrimir
posted in Razer Support

Basilisk X Hyperspeed Low Battery

Hi everyone, I bought a Basilisk X Hyperspeed gaming mouse on December 2nd 2020 and I love it! However since a couple of weeks it has started to give me warnings about low battery status. I changed the battery with a full charged one, but the mouse still gave me that warning. Is there any way I can try to fix this? Not only it is quite annoying, but I won't know when the battery is really low and then the mouse may suddently die in the middle of a game. As I am a passionate FPS player (Overwatch, Apex Legends) it would be frustrating if that happened in a competitive match. Thank you for the support!

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3 years ago
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purge_31
posted in Razer Support

Razer Reusable Straw in LAZADA

CaN you add the Razer reusable straw in LAZADA. TY.

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3 years ago
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Najtrannel
posted in Razer Support

Death Adder 2013 Scroll Wheel not scrolling

Hi Friends! I'm having issues with my mouse's scroll wheel for as long as I can remember. The mouse works well, it clicks well and the wheel even clicks and when I turn the wheel there is resistence, so it's not completely broken like I see in some YouTube videos. However, when I turn the wheel nothing happens on screen (the page does not go up and down). Does anyone else have the same issue and can you help me?

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3 years ago
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secretSunglowbyte256
posted in Razer Support

How do I unpair my razer kaira pro headset from my Xbox One?

I've been trying to figure out how to unpair my headset as it keeps on connecting to my Xbox one automatically, any help would be greatly appreciated, I tried to look for the solution on the manual but it doesn't look like it's there

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3 years ago
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Ragathiel
posted in Razer Support

PLEASE HELP TONS OF ISSUES!!!!

OK so today has been a total nightmare. So i ordered a goliath extended mouse pad, Tartarus V2, Blackwidow elite, and a naga pro. keyboard and mouse worked fine. Plugged in the mat only to find out half the mat works properly. Soon as i plugged in the Tartarus V2 it would randomly make my mouse and keyboard stop working until i unplugged it. SOOooo i followed the guide to uninstall and reinstall synapse 3 and now it doesnt show up at all anymore...i uninstall again and it still doesnt show up and now this time i uninstall and now not only does tartarus not show up my docking port for wireless mouse isnt showing up anymore either. Its like they all showed up but then after uninstall now they dont show up. the only thing that shows up is my mouse and keyboard. I did notice it tried to install the tartarus v2, blackwidow elite, and naga pro in every catagory in device manager....they were all listed in HID, Keyboard, and Mouse and pointer devices. I have ran out of options seeing as i hav

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3 years ago
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313313
posted in Razer Support

Can't disable scroll function on mouse

Hi, Due to my scroll wheel not working properly, I have had the scroll function (up and down) disabled on the old Razer Synapse Software on my mouse for over a year now. Today I switched my PC from Win 8.1 to Win 10 and I can't disable the named function anymore (this time it is the new Razer Synapse Software). The software says it is disabled, but it is still working. I have tried to disable others (such as the wheel tilt and click) which can all be disabled as intended. I even managed to set the wheel scroll to other functions such as assigning it to keyboard actions. How do I disable it?

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3 years ago
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QUAMARIANEsharpWenge210
posted in Razer Support

i would like the act code for the 7.1 had it old pc but got burnt in house fire thanx

i would like the act code for the 7.1 had it old pc but got burnt in house fire thanx

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3 years ago
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nick1550
posted in Razer Support

Synapse 3 not live updating rebinds

I recently bought the Razer Naga Pro, so I had to upgrade from synapse 2 to synapse 3, however whenever I remap the side buttons they wont update unless I restart my whole PC. On synapse 2 I could always rebind them on the fly and they would work. I tried changing profiles and closing synapse 3 and restarting however neither of these options fixed the issue. Is this a normal thing or is there a certain way to make it work instantly like on synapse 2.0?

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3 years ago
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SafeyGD
posted in Razer Support

FPS Drops

I recently got a Razer Cynosa Lite and I plugged it in and downloaded the software and suddenly I'm getting random fps drop in games I previously didn't before. All I have installed razer wise is the macro software, chroma studio, Razer Synapse and Razer Cortex. Please help!

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3 years ago
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SapGreenpulsebyte654
posted in Razer Support

Razer Cynosa Chroma

Hey, so my Razer Cynosa Chroma keyboard is plugged into my Xbox but on Razer Turret it says “Connect a supported Razer device to begin” Is it trying to tell me that the Cynosa Chroma isn’t supported?

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3 years ago
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PekloHell
posted in Razer Support

Already used-up Synapse activation code

Hello, I recently bought a new Razer Kraken Tournament edition headset. I bought it from official shop ( not Razer, Alza.cz ) and I bought a piece which was already used by another customer, who returned them after a short while. The point is, that at the e-shop I was told that this headset + everything within it was already used, but the whole set is completely undamaged and that its ready to my full use. Well, thats true, but the most important thing, the Synapse activation code - it was already used by previous customer. So, what am I supposed to do now? Should I return them to the store? I can provide photo evidence which confirms that I really bought the headset officialy from a certified store. Sorry for grammar mistakes ( im not native speaker) and thank you kindly for any help!

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3 years ago
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TechnicGeek
posted in Razer Support

How Are Keyboard and Mouse Bundle Registered?

Hello, I bought Razer Cynosa Lite and Abyssus Lite together. Are they supposed to register together and be listed as bundle or I must register keyboard and mouse separately? Thanks

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3 years ago
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Jowder
posted in Razer Support

Activation accident scratch mistake

I accidentally scratched the activation code hardly and now it is now lacking 2 letters or number. What will I do?

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3 years ago
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JoJoStalin
posted in Razer Support

DeathAdder V2 Mini is messing with CPU Usage.

I recently ordered the mouse and ever since I started to use it, it was lagging my games. But, because I use GeForce now, I just thought it was my wifi. I just now opened up Task Manager and plugged it in, and whenever I shake it around, the CPU usage shoots up to 90-100% when it usually idles at 20-30 without anything running. It isn't anything from Razer Synapse because I literally removed anything from Razer from my laptop. I also tried updating the firmware, updating synapse, restarting my laptop, anything Support tells me to do. This NEVER happened with my old mouse and trackpad. The fuck is going on?

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3 years ago
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xDisinque
posted in Razer Support

Hammerhead BT not working

I was using my earbuds normally and suddenly the audio from left side goes off and it don't have sound anymore. Ive tried restarting, switching to another device, charging, nothing helps.

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X
3 years ago

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