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  • 42,302 Threads
  • 60,675 Replies
42302 Threads
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Adoorabell
posted in Razer Support
Seiren Mini Dimensions?

Hello, I am searching Amazon (Canada) for an arm mount for my seiren mini. The product page doesn't list the dimensions for the mic though so i cant figure out which boom arm will fit it. I know there was a suggestion on the product page, but it is out of my price range.

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3 years ago
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catch_me_if_you_can_
posted in Razer Support
Razer Synapse Not working

Hello, both my Synapse and Cortex are not working. I tried to start the service Razer synapse service, but it replied error 1075. I can't see any error message about Razer from the event viewer.

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C
3 years ago
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Jmadoan
posted in Razer Support
I LOST MY PHONE NUMBER

HOW TO RESET MY ACCOUNT OR CHANGE MY LOST NUMBER?

1
J
3 years ago
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francescamj14
posted in Razer Support
Lost Yahoo account

My Razer Gold was linked in my Facebook account, then the yahoo mail that indicate in my FB account is not retrievable because that loss information. I buy 1000 razor gold on Gcash then I'll not use my 1000 because of the authentication. :(

2
T
3 years ago
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thinkSandyTanbook052
posted in Razer Support
Thunderbolt For Razer Blade 15 2019 Advanced

Hello everyone, ive been having problems with the connection of my razer core and razer blade so i uninstalled the thunderbolt app but now cannot find the file for my system on the drivers page of my system which is: Razer Blade 15” Advanced (2019) | RZ09-0301x https://mysupport.razer.com/app/answers/detail/a_id/3683/ Does anyone know where i can get the file? Thanks in advance

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3 years ago
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TRS123
posted in Razer Support
Blackwidow elite rusting

so my blackwidow elite suddenly started rusting and i actually don't know the reason why it is rusting and i'm kinda wondering if you guys have any advices for me to get this rust off my keyboard i bought the keyboard this 2020

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3 years ago
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hitxDeepSpaceSparkle626
posted in Razer Support
Razer man'o War I lost USB dongle

Razer man'o War headset lost USB dongle Where can I get the usb dongle or is there any other solution

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3 years ago
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nineteenthhour
posted in Razer Support
Trying to register Basilisk Ultimate but receiving Item serial number does not match product number

As title describes, trying to register on the Razer portal (https://www.razer.com/product-registration) but its saying that the Item serial number does not match product number. I verified it three different times. Recommendations?

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3 years ago
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st3ampow3r3d
posted in Razer Support
Razer Blade Stealth 13 (2017) Thunderbolt 3 Issues

Hi All, Searched through the forums and google to no avail, so reaching out to the community here. I am wondering if any others have had issues with the Blade Steath (2017 i7-8550U) with TB3? I have tried various docks including but not limited to Caldigit TS3+, Anker TB3, Lenovo, and a Dell docking station from work. With all these combinations, none of them worked with my laptop as intended. My current set up includes - 1x 2560x1080p monitor - 1x 1920x1080p monitor - 3 USB connections (mouse, keyboard, watch charger) Here are the problems 1) I can not plug in both my monitors into a dock. The laptop will only detect 1 display 2) Mouse + Keyboard in dock is a no go. Keyboard experiences stuck key issue 3) Can not use extra TB3 port if included, like the Anker TB3. 4) Based off #3... I can't use dual display to TB3 dongle due to this limitation I'm inclined to think it's my laptop that is causing the problems but am wondering if folks faced similar difficulties. Would be helpful

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3 years ago
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sufyang
posted in Razer Support
Razer Blade 2019 External Monitor Using Nvidia GPU

blade 15 2019 i7 9750 rtx 2080 max q I have just bought the Lenovo Y44 monitor. When I plug the blade in with USB c to the USB c of the monitor it triggers the Nvidia GPU and dozens of annoying processes that never normally run when the Nvidia graphic are used for the laptop display. I thought only HDMI and Display Port triggered the dedicated graphics? Has anyone managed to run an external monitor using the onboard Intel Graphics? I cant use this laptop for work as it gets hot and makes more noise than when I'm gaming!!

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S
3 years ago
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Maniak62
posted in Razer Support
RAZER KRAKEN X LITE - SYNAPSE APP

Hi everyone :).I know you are little busy with solving other problems ;). Is there any way to setup this headset or atlest mic? ( I am not talking about windows even with it mic is too quiet) I mean there is no option to setup anything at all because synapse doesn't detect analog devices. What else can I do? Thx for help.

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3 years ago
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muqthar77
posted in Razer Support
2018 razer blade 15 base model battery availability

My laptop battery bloats sometimes. i can feel it through the trackpad as the buttons are very hard to press. Where should i get the battery and from where i should get it. i need guidance to replace my battery. my laptop is one and half years old and my warranty period got over

1
D
3 years ago
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PDelve
posted in Razer Support
Razer Kiyo Light / Preview activités on unlocking Windows

On Windows 10, after locking my computer when I leave my desk when unlocking the Razor Kiyo ring light is lit and the preview is active until I open Synapse and then disable preview to turn the light (and I assume the camera off). Is this expected behaviour?

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P
3 years ago
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THEMIKE95
posted in Razer Support
Question about nari ultimate xbox one version

If i get the nari ultimate xbox version does it work the same as the ultimate pc one ? or does it lack any features as im going to be using it mostly on pc but i would like a decent headset for my xbox when i decide to play it sometimes thanks !

3
MotoVexGT
3 years ago
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NickTheGinga
posted in Razer Support
Problems with BlackShark V2 Pro

Hey, I'm really worried about this so if someone could get back to me I would really appreciate it, today I got a pair of the black shark pros and I've ran into some problems. First ill state that there isn't any physical problems as in damages to the headset as far as I know, the problems are relating to the audio, before this I was using a pair of Astro A40s that are more expensive than the black sharks. The THX spatial audio sounds very strange it it is unusable and I know its not supposed to sound like that I'm not sure if there is a known problem with that or not but that's one thing I've ran into, and even without using the THX spatial audio, the regular audio just sounds weird to me I'm not sure if they are supposed to sound like that and I'm just used to the Astros but yeah. I can't seem to pinpoint the problem with the audio it just sounds bad and none of the settings make a difference it sounds very hollow in places and a tad bit fuzzy and loud in others, again I don't know i

1
Razer.Speedcr0ss
3 years ago
A
Anmisoulis
posted in Razer Support
Razer 7.1 surround sound download not working.

I bought a Razer head set awhile ago and recently been trying to download the 7.1 surround sound program from their website and the download isn't working nothing is popping up, does anyone know why it isn't working?

2
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3 years ago
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coolRUBYRaspberryRose103
posted in Razer Support
Rattling GPU fan on razerblade 15

i have a big issue with computer i got my Razerblade 15 4 months ago. After 3 months, my GPU fan started rattling so much i don't hear people talking in the room (forum does not allow to post videos) i sent it to repair shop to claim my warranty. They just cleaned fans and that's it. problem still persists, and i was without my only laptop for a month. i wrote on support, nobody adressed my issue when i was writing to describe my problem in details so it can be serviced properly. i sent it to service in germany again today, i hope that you will change the fan!

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3 years ago
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HoldMyDonut
posted in Razer Support
#RAZERSTREAMER PERIPHERALS DISCOUNT CODE NOT WORKING

Hi all, I have been a razerstreamer for some time now, but I was wondering if the discount codes we are given have a expiration date? I have never used mine before and it won't work now that I am trying to buy the Kiyo. Has anyone experienced this? Thanks, Donut

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3 years ago
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rus_razer25
posted in Razer Support
Razer HDK does turn off while the computer is sleeping

Hello!! My Razer HDK is connected to the computer via USB to the motherboard (Asus Z370-H Gaming) and via the power adapter to the outlet (for brighter backlighting). My problem: rgb backlight does not turn off when the computer is in sleep mode. However, mouse (Razer lancehead) and mouse pad (Razer firefly) works properly! BUT: when I unplug the power adapter and then try to put the computer into sleep mode again, the backlight turns off and all ok! The problem has already been observed for two days. It's strange that after I threw out the UPS. What can be done, please, tell me?

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3 years ago
A
Adoorabell
posted in Razer Support
Which mount works for the Seiren Mini?

Hello, I am searching Amazon (Canada) for an arm mount for my seiren mini. The product page doesn't list the dimensions for the mic though so i cant figure out which boom arm will fit it. I know there was a suggestion on he product page, but it is out of my price range.

0
A
3 years ago
Q
qaws8830
posted in Razer Support
Raiju Tournament Edition Bluetooth

Raiju Tournament Edition serial number 1922CO5000323 and BT adapter Bless ZIO BT40

0
Q
3 years ago
A
apexvenatus
posted in Razer Support
Razer Cortex Game booster not starting

I installed razer cortex from official website, installed it. When I try to launch it, nothing happened. I saw razercortex.exe & razercentral.exe are running in task manager & werfault.exe (windows problem reporting) was also running. I saw some dump files razercentral.exe.####.dmp were created by it in \\AppData\\Local\\CrashDumps and AppCrash_Razer Central.ex_ were created by this WER Report Queue in AppData\\Local\\Microsoft\\Windows\\WER\\ReportQueue I think windows is preventing it from starting somehow. But I don't how to solve it. I am using Window 7 Ultimate 64bit. Please help

0
A
3 years ago
X
x_cracked_x
posted in Razer Support
Razer Synapse 3 not opening

I have recently tried opening razer synapse, but all I would get is the blue loading cursor for half a second and nothing would open. I would run as administrator but the same thing would occur.

0
X
3 years ago
J
Johnjitsu
posted in Razer Support
Razer Mamba stopped working and cannot be detected.

After more than two years with the Razer Mamba 16K, SN: PM1551136702226 it stopped working. I was playing last night and all of a sudden it made some connecting issues until eventually it just stopped working completely. When I plug in the mouse, there is no response and when the dock is connected, it seems like it is charging the mouse but the mouse is still not working even wireless. Moreover, it seems like the laptop does not detect the mouse being connected at all. I tried different solutions, but nothing seems to work. Lastly, I deleted the old synapse software (legacy devices that was originally installed with the mouse, as I have the 3 beta version installed after lately buying the Tartarus V2 pro) and tried reconnect the mouse so it might re install something, with no luck again. There is one thing I am curious about - could it be that the cable itself got wet and therefore is not working? Again, sounds weird as when the cable is connected to the dock it does seem like it is

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J
3 years ago
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buzzJETGrayAsparagus138
posted in Razer Support
When trying to import .chromaeffects files it asks for .SYNAPSE3 files

I'm trying to import my .chromaeffects files on synapse 3 for my new keyboard razer cynosa v2 but it keeps asking me for.SYNAPSE3 files and I don't know why I tried asking razer support and they kept asking me a bunch of random questions and ended the ticket weirdly, I followed all the steps by going to customize, then clicking import, and when I click the folder icon to look for my folder it shows that it's looking for.SYNAPSE3 files instead of .chromaeffects which is strange, if u guys could help it would be much appreciated!could help

0
B
3 years ago

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