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Razer Support

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  • 58,681 Replies

40741 Threads

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teosystemshell
posted in Razer Support

Razer Book 13" | RZ09-0357 BIOS and firmware update problem

Hi Guys! The updater show me a message "This firmware tool is for use only with Blade and compatible systems. This application will now close." And i seen that the BIOS Serial Number and SKU number is N/A. One more thing, my laptop was repaired by a motherboard replace. What can I do? (amidewin download link and guide maybe?) Someone please help! Thank you! Tom

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2 years ago
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utterloser
posted in Razer Support

Intel ME firmware update stops preemptively

Capture of the issue: https://i.imgur.com/FAch43D.mp4 I've successfully applied the Meltdown and Spectre BIOS update from https://mysupport.razer.com/app/answers/detail/a_id/3699 after which the laptop rebooted. But now that I run the Intel ME updater, it runs for a few seconds, then exits abruptly at 70% (as opposed to running for 10-15 mins, reaching 100%, then rebooting as described in the instructions). I know it hasn't gone through because if I launch the Meltdown updater it correctly identifies that it's already installed and doesn't let me proceed (same with the EC updater), while the ME updater just runs (or rather tries running) again. Maybe Razer shut down the update delivery servers for older devices? This is on a Blade 14 late 2016. If so, how do I update the thing?

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2 years ago
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clix86
posted in Razer Support

Razer Thunderbolt 4 Dock 3 Monitors

The dock has 3 output usb-c thunderbolt ports, but everywhere it says it supports 2x 4k monitors. Can you connect 3 QHD monitors? What is the purpose of having 3 thunderbolt ports?

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2 years ago
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freshBrightCerulean761
posted in Razer Support

What USB ports are compatible with older RAZER devices?

Question: What USB headers are compatible with: RAZER Naga Trinity RAZER Orbweaver RAZER Blackwidow Ultimate Stealth Background info: I am replacing a computer purchased I built in 2014. I have these older RAZER devices I want to keep. I use them for gaming, excel, video editing software New motherboards have many USB 3.2 headers and few or no USB 2.0 headers. Are the USB 3.2 Gen 1 headers compatible? Are the USB 3.2 Gen 2 headers compatible? Are the USB Gen 2x2 headers compatible? Thank you for your advice. JN3

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2 years ago
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ErtzCrafter
posted in Razer Support

Razer Kiyo Pro image problem in HDR mode

When I activate the HDR mode on my Razer Kiyo Pro these weird image errors happen. Could someone please explain how I can fix this or is my camera broken?

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2 years ago
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TheOnlyDovahkiin
posted in Razer Support

USB Extensions cabel for Razer Kraken Kitty

I serching in the internet for a cabel but didnt find help in Forums Maybe the Razer Community can help me As its in the title/question stands i serching for a good USB Extension cabel for the Kraken Kitty Headphones A cheap USB 3.0 (2m) cabel from Amazone work but not good it makes weird craking sonds every few seconds Maybe one of you know a good Extension cabel I use them by the way on my PS4 in the living room Thanks in advance

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2 years ago
dekades
dekadesCommunity Cowboy
posted in Razer Support

[SUPPORT UPDATE] Razer Phone 1 & 2 Live Support Discontinued

Insiders, Razer Support will no longer provide agent/live support for Razer Phones (1 & 2). Insider will continue to encourage community support for Razer Phones moving forward and you can always visit the official Razer Support pages for any additional information. https://mysupport.razer.com/app/answers/detail/a_id/3758 https://mysupport.razer.com/app/answers/detail/a_id/3759

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dekades
2 years ago
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y0LAs
posted in Razer Support

General feedback on Naga and Tartarus

I just sent it as a support feedback message, but I don't want to lose it so I decided to post it publicly. There are my thoughts on latest Razer Naga and Tartarus. I'm mainly disappointed The Razer forum (where most of the bug reports and feedback are issued) is barely viewed by Razer staff. Razer devices needs to focus more on true ergonomics as for now, Razer Tartarus looks good on picture but is not ideal for pain removal. The keypad needs to be slightly tilted in a more vertical manner, and the Space bar is ruining any good posture you managed to get. Space bar should be around where the small clicky "Profile changer" button is. The driver does not provide actuation point, and it is really bad especially with red analog switches compared to the Wooting analog keyboards. It needs a few extra buttons IMO, and the DPAD is squishy. BTW putting a stick on it is hugely misleading, and it actually could be analog. Last but not least, Razer Naga series... To me the best Naga mouse i

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2 years ago
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Sojana
posted in Razer Support

Bought a Razer Blackshark V2 Pro but there isn't a code for the Spatial audio

As stated in the title I bought the headset today in a Saturn Shop in Germany. I tryed using the spatial audio but I haven't had a scratch card in there with a code. I have the item registered online and I have the Voucher for buying the product ofc

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2 years ago
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zion83
posted in Razer Support

Upgrade for The Razer Tomahawk Gaming Desktop (NUC)

Hello, I have the The Razer Tomahawk Gaming Desktop RZ42-0365x NUC with RTX 3080, so can I upgrade the memory ram and also the capacity nvme M.2? if so what brands do you recommend for the upgrade? if so what brands or ram and M.2 do u guys recommend? Also replacing the M.2 with new one will not affect the system boot of Razer? other than I will have to install fresh Windows.

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2 years ago
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TKLeonardojcm96
posted in Razer Support

Fallo recarga por paypal / Paypal recharge failed

buenas, saludos, a alguien mas les pasa que quieren recargar razer gold Colombia y les falla la recarga, no es las primera vez que recargo por paypal, ya han sido varias veces, y desde hace dos dias no me quiere recargar saldo razer gold Colombia por mis paypal( Visa) I am not the first time that I recharge through paypal, it has been several times, and since two days ago I do not want to recharge razer gold colombia balance for my paypal (Visa).

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2 years ago
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100516976
posted in Razer Support

i dont know how to take apart my base station v2 chroma

i need to take apart my base station v2 chroma and i would really appreciate it :)

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2 years ago
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Loxik_
posted in Razer Support

Razer Kraken Kitty Edition Sound Sound Crash - Fix

I have been struggling with the problem of my headphones hanging for a few months now, but I have found a solution: My method: 1.Go into Razer Synapse and log out of your Razer account. 2.Uninstall all the modules in the Modules tab. 3.Completely close the Razer Synapse application. 4.Turn off all unnecessary devices in your windows mixer. 5.Set the headphone volume to 100%. 6.Play music through your headphones. 6.Start the Razer Synapse with the music on. (The headphones should not hang, if it still does, good luck finding a solution). sorry for bad eng.

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2 years ago
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Loxik_
posted in Razer Support

Razer Kraken Kitty Edition Sound Crash - Fix

I have been struggling with the problem of my headphones hanging for a few months now, but I have found a solution: My method: 1.Go into Razer Synapse and log out of your Razer account. 2.Uninstall all the modules in the Modules tab. 3.Completely close the Razer Synapse application. 4.Turn off all unnecessary devices in your windows mixer. 5.Set the headphone volume to 100%. 6.Play music through your headphones. 6.Start the Razer Synapse with the music on. (Headphones should not crash if they keep crashing. Good luck to find a solution.). sorry for bad eng.

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2 years ago
CraftBloxDiger246
CraftBloxDiger246Insider Mini
posted in Razer Support

My Deathadder Elite randomly disconnects

Hello, since I had the Deathadder Elite for 3 years, it started to randomly disconnect. I did some mouvement test on games and I found out that if the cable touches something, it would shutdown the sensors so it can't move or click. I don't have a damaged USB port and the cables looked fine. Can somebody help me?

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CraftBloxDiger246
2 years ago
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mathmanleplusbeau
posted in Razer Support

I don't have my razer silvers

Hey guys, I just set my location, avatar and date of birth but i don't have my reward

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2 years ago
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Santi202022
posted in Razer Support

Razer Kraken 7.1 sorround code

i bought this brand new razer kraken and i cant use the code to actiavate the 7.1 sorround sound, it says that it is already in use, i dont know what to do, please help, i want to keep them

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2 years ago
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easyVistaBluePEARL317
posted in Razer Support

No activation Code razer Kraken 7.1 and weird sounds

Hello, I bought the Razer Kraken 7.1 but there isn't any activation code for the 7.1 surround sound software. Unfortunately the Headphones make a weird sound when I connect them to my computer. I did register the product online already and would be thankful for a code and help on the sound matter. Many thanks and kind regards

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2 years ago
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strataxel
posted in Razer Support

Is Thunderbolt 3 port connected to Nvidia GTX1080?

Hi, I have a Razerblade Pro 17 with GTX1080 graphics card purchased in December 2016. I'm not sure if this is considered a 2016 or 2017 model ??? Is the thunderbolt port connected to the Nvidia card, is there anything I need to do settings wise to make this happen? thanks! strat

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2 years ago
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Mulberrybestconnect250
posted in Razer Support

razer kraken x 7.1 software not working

hey its not working i upgraded to windows 11. On the site it shows windows 10 only wont it be updated to windows 11?

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2 years ago
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WistFall
posted in Razer Support

Thumbsticks Razer Wolverine Ultimate

Would it be possible to get a spare normal size Razer Wolverine Ultimate thumbstick? Would even be happy to pay for it or shipping, just want to be able to use the controller again.

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2 years ago
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dzeedstore
posted in Razer Support

fid not receive diamond but paid

i bought 266+266+39 diamond buy didn't received i need by today because the event mission lasts. i paid using hotlink method please help me i need by today

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2 years ago
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radioDustStormportal434
posted in Razer Support

Electra V2 Microphone not working

Need some help. I've tried 2 different mics and it doesn't work with PS4, phones or laptop. Could it be that the mic 3.5mm port was damaged? Has anyone encountered this and is it possible to repair?

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2 years ago
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CHRONICFAZIO
posted in Razer Support

Razor kaira pro headset

I just bought the infinite edition kaira pro headset and was wondering where and when does the code for the deathly poison armor coating for halo come in

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2 years ago
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PurpleFox32
posted in Razer Support

Fn hoykeys?

Is it possible to add keys to the Fn button? What I mean is, when I press the Fn button on my Razer Cynosa keyboard, a few keys light-up white while the rest turn off. Is there a function I can add to my keyboard so when I hit the Fn key, I will have the normal keys but I will also have ones that do what I assigned them. For example, lets say I had a Macro and I wanted to assign it to a hotkey bind of Fn + M Is that even possible?

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2 years ago

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