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  • 42,234 Threads
  • 60,559 Replies
42234 Threads
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PhoenixDraftingServices
posted in Razer Support
Tartarus Pro dropped all Keymaps WTF?!

Tartarus Pro/Synapse dropped all keymaps. The Naga Epic is running fine. The Tartarus has some unlabeled keymap and no macros. Macros are still viewable on the Macro tab. The Chroma settings are still in place. NO recovery option available. If the profile syncs and loses 8 keymaps worth of macros, then I want my money back. It took days to create and map all of them for my use.

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4 years ago
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Hippiekilla
posted in Razer Support
Kiyo-Synapse 3 Issue

My Synapse 3 will not work. It "fails to start" when I try to open it. It was working fine until it froze up in the camera setting section. I couldn't adjust the settings no matter what I tried. I followed the advice on here and uninstalled and reinstalled the software. Now I get this error "failed to start" message. I can't even get in to see if the other issue is resolved. I use this for work and really need to find a fix. Thanks in advance for your help!

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4 years ago
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JOSHUA9898
posted in Razer Support
I can't hear out of my right ear on the Nari Ultimate

So I was in a call with my friend last night and I think I got a razer update. In the middle of the call my right headset ear started to buffer and sometimes it would work but mostly not. It's like theirs something wrong with the speaker but than every time I try contacting razer but I can't get anywhere with them so I'm posting this here.

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4 years ago
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Battousai420
posted in Razer Support
Dose it normally take a year for 3 rmas to be processed?

like 10 days short of a year i have been dealing with the razer team they keep sending it to the wrong place and they wont respond. this is pre pandemic. VERY CONFUSED?!?!?!?!

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4 years ago
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BlackHell911
posted in Razer Support
closed

closed

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4 years ago
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112042069
posted in Razer Support
FPS Display Not Working

I've been experiencing an issue with the Razer Cortex Game Booster where the FPS Display won't show me the fps counter in game. I've tried uninstalling cortex and reinstalling but it still doesn't work.

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4 years ago
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klrsil
posted in Razer Support
Battery Bulge/Bloat - 2017 Razer Blade 14"

Hello, Both of our 2017 Razer Blade 14" laptops have a battery bulge under the touchpad. We want to fix the problem via Razer, before looking into a DIY method. We are no longer under the two-year warranty. What is the price point to have a battery replaced and the timeline for it? Ultimately, if we can't resolve this issue one way or another, we will move on from Razer and buy another brand. This is our second set of laptops from Razer, and the first set we went through quite the process to get issues addressed. Thank you.

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4 years ago
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Uluj_
posted in Razer Support
Razer Kraken TE static sound

So i just bought a razer kraken te and i have this static sound when i plug it in with the soundcard this doesnt happen with the normal headset cable

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4 years ago
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byteLightCrimson486
posted in Razer Support
Razer Nari Ultimate sound shuts off

Hello, I just bought a pair of Razer Nari Ultimates and connected them to my computer via the wireless USB connector. If I'm playing a video game and there is only ambient noise, the sound shuts off until something in-game happens. For example, playing WoW last night with a friend and in chat with him. If he didn't talk and nothing was going on in-game my sound, including the music and ambient noise would shut off after about five seconds. It will nearly instantly come back on if something happens to my character in-game or if my friend talks. This is incredibly annoying and at first I thought it was some type of power-saving feature, but I couldn't find anything in Synapse 3 or online describing this action. Pleas help.

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4 years ago
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leetBrickRedzone952
posted in Razer Support
Synapse Not Starting (again)

OK, so this incessant problem with this crap software is really starting to grind my gears. I was plagued by this issue months back after adding a new Razer device (LED mat) - somehow got it working (did not take notes), and now it is back again after I updated my GPU (which would have involved unplugging / replugging Razer devices). Razer Central and Cortex are both working. I am logged into my account. However, Synapse will not start. I verified that both service and process are running (why are they 32 bit?). I repaired, uninstalled / reinstalled, and followed several fan-made troubleshooting guides. I was unable to find anything by Razer itself to address this apparently very common problem, nor do they seem to accept any support requests on software topics, whereas via phone, e-mail or chat (please correct me if I am wrong about this). Are there any freeware alternatives to Synapse? I am ready to walk away from it and not look back. Will never buy another Razer product.

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4 years ago
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xXDogememezXx
posted in Razer Support
Thx Spatial, is not allowing me to toggle between spatial and stereo

So, none of my applications are showing up.

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4 years ago
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Glittery
posted in Razer Support
Razer Phone 2 proximity sensor

Hi. I got a razer phone 2 last year during the sale, but it is now out of warranty. I put the phone on top of my car, forgot, and ran over the top of it as I drove off. It works fine, has a small tire print over the top grill. However, when I am on Discord calls or just default phone calls, the screen flickers on and off repeatedly, and I can't control it. I wait for it to be in an on state to be able to end calls. I think the proximity sensor is broken. What should I do about repairing this? I also need a new phone case. I saw the razer phone 3 prototype, so hopefully that will be released soon. Thank you.

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4 years ago
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Graydog7
posted in Razer Support
Protected WindowsApps files and profile linking

Sorry if this has been done before... Has anyone worked out a way to link Tartarus V2 profiles to protected ".exe files" like the new Flight Simulator in the WindowsApps folder on Windows 10? You can claim ownership of the WindowsApps folder to open it but not the "FlightSimulator.exe" program file. I tried doing a "Shortcut" but that didn't work either

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4 years ago
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Taboshkas
posted in Razer Support
Razer Blade 14 (2017) Bricked

Good morning all, Last night I had my razer blade 14 (2017) on like normal, went away for a little bit and came back to a laptop that will not turn on no matter what I try. I can get to the razer logo with the press F12 for boot options text, etc screen sometimes. Other times, only the keyboard lights up and I get a slowly flashing green power indicator with nothing on the screen at all. When attempting to boot from the SSD, it will sometimes say preparing automatic repair, but will go no further. Other times, it will just show the razer logo or shut the system back off. Additionally, I cannot boot from any USB drive (in any port, regardless of BIOS settings). When attempting to boot from Ubuntu USB drive it gets to the screen to load Ubuntu and then when I press enter, black screen (backlight on) and nothing else. Memtest and Windows USB drives have similar results, which is surprising because usually memtest works just about anywhere. Memtest will go through all of the text but will

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4 years ago
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ALT246
posted in Razer Support
Best rams for a razer blade 15 early 2020 with a 2070 super

Which is the best ram out there for my laptop

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4 years ago
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ChristAlmighty
posted in Razer Support
Synapse 3 BSOD

Cant get support anywhere and no response on my previous thread a month ago. Synapse 3 is crashing my PC to blue screen with the system service exception error whenever i begin to install Synapse 3. Absolutely no answers anywhere and ive tried updating my PC twice over as well as a BIOS update with no luck. Also i cant find a single link to a Razer Support email / live chat. Would love to be able to actually use the full ability of my 3 Razer products but its looking like ill be replacing with another brand. Anyone able to help?

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3 years ago
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gdking23
posted in Razer Support
How do I map buttons on a razer deathadder in MacOS Catalina

I just want to be able to easily switch between full screen windows with the side buttons on my mouse. Is this possible?

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3 years ago
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quickRUBYRawSienna741
posted in Razer Support
Razor kraken tournament edition not working(?)

Hello, I bought the headset 2 days ago and I am having a lot of problems with it. The first problem is - THERE IS NO AUDIO AT ALL. I need to change the sound settings so the "Razor Audio Controller will set as default because if it isn't I CAN NOT HEAR A THING! The second problem is - I CAN'T save any setting and the THX light is always on. the button DOES NOTHING at all. I can't turn it off only by the Synapse menu and even then it DOES NOTHING. I will NEVER recommend your products or buy them again. Thanks for wasting my money! EDIT: Was able to fix the problem after uninstalling and reinstalling the Razor software. had to change the settings over and over again until it work as it should work. Worst experience have ever had

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4 years ago
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Gotobogginsrgvh
posted in Razer Support
New Cynosa V2 keyboard keys not working

All of the keys between the left shift and ctrl, and the right shift and ctrl are not working as well as the backspace key. There are no macros binded and its brand new, I've also tried uninstalling and re downloading the drivers to no effect and am not sure whether it needs to be returned or if some other setting is on I'm not aware of

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3 years ago
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CrookedOwl
posted in Razer Support
Razer Blade Stealth 2016 not working with Razer Core X Chroma

I'm having an extremely frustrating issue. I bought a Core X Chroma new on amazon, and it came today. I intend to use it on a family trip as to avoid lugging my main rig around for 300 miles. I have a Razer Blade Stealth 2016, model RZ09-0196. I am using an MSI RTX 2070 Gaming OC 11GB as the gpu. The Thunderbolt Controller on this system is listed as the 159D variant. Upon plugging in, I got an error. Thunderbolt controller failed and needs a firmware update. The Core system is unrecognized, and the Thunderbolt Control Center shows a blank window with no options. I have: Reinstalled Windows. Updated windows fully. Updated BIOS to most recent version. Updated Thunderbolt firmware, I tried the versions on Intel's site for the generic drivers, and I have also tried every Thunderbolt driver that is used on every other model of Razer Laptop. The current driver i have installed is 1.41.769.0 (11/20/2019). The version I started with was 15.3.19.1, (2016) which is listed as the most recent

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4 years ago
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DomZ1313
posted in Razer Support
Is the Kraken X worth it?

I use a pair of $5 earbuds from Walmart as my audio and I was wondering if I should get that headset since its cheap compared to the other Kraken headsets.

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4 years ago
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Abinitiodesigns
posted in Razer Support
Razer Seiren X

I was under the impression that Razer Synapse would detect this external desktop streaming microphone, Razer Seiren X, however, it just seems to be plug-n-play and Razer Synapse does not show it in my list of Razer connected devices. I am not able to make any adjustments to it other than just Windows 10 sound settings. I do have the latest version of Synapse installed as well. Any feedback on this? Thanks!

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4 years ago
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radioMarigoldGARNET236
posted in Razer Support
Old Product, New Computer

I have this old headset of the Kraken Pros and to get the 7.1 Surround sound on my new computer it is requesting an activation code. The headset works great and am not looking to replace them but I have long forgotten or lost the old code. Is there any way to get the activation code on the new system or am I just S.O.L. on this one and need a new headset? Thanks for the help.

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4 years ago
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JosharkInsider
posted in Razer Support
Returns Issues

I've been trying to return a computer for over ten days but i don't have an address to return it to. I've tried using your return form, but it doesn't work for Canadian orders and there is no equivalent on the Canadian Razer site (it just links to the USA Return form. Also, your Support form isn't accepting my phone number s valid, so I can't go that way, either. I'm finding the Return process hopelessly complicated.

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4 years ago
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campJuneBudventure615
posted in Razer Support
Razer hammerhead issues

I bought the razer hammerheads they worked great for a day and now only one earbud stays connected. I followed all the steps on the support page and still nothing. My right earbud doesn’t make any sound or do anything. Someone please help.

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4 years ago

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