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  • 42,121 Threads
  • 60,472 Replies
42121 Threads
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z-fighting
posted in Razer Support
Left fan has broken (any way to disable temporarily?)

Hello, I have a Razer Blade 15 2018 laptop for 7 month. A week ago the left main fan started sound noisy from time to time. But today it started producing loud noise sounds and then stopping (I may guess it's some safe mechanism). So basically it works for 10 seconds, then sounds loud, then stops, then works again for 10 seconds.. What can I do in such situation? I don't want to damage the fan finally, but on the other hand I need to use the laptop for work. Is there a way to disable only one fan? And how can I replace or at least diagnose the fan? Thank you in advance. Hope for your fast reply.

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Razer.Speedcr0ss
4 years ago
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funRoseRedrush844
posted in Razer Support
Loop first time running

Hello I see this topic ( /bsod-in-razer-blade-laptop.55722/#post-521132 ) and I think I have exactly the same issue. I received my brand new razer blade 15 on thursday and I have many issues with it.
The first time I boot the laptop an error message appears 
« The computer restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed. To install Windows, click « OK » to restart the computer, and then restart the installation. ». So I click on Ok but the laptop reboot over and over with the same message. So I tried with the recovery mode (F9), I finally install windows 10 and all works perfectly. Yesterday, new problem, a blue screen, the system want to repair but it reboot over and over again like before … so I retry with the recovery mode. I reinstall windows like before but this time windows installation loop again and again.. I retry with recovery mode several times but windows doesn’t want to install anymore. Sometimes I have the same message «

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4 years ago
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easybookMyrtleGreen718
posted in Razer Support
Razer Orochi not turning on in wireless mode

Hey, I was using my Orochi like normal and the turned it off, after about an hour tried turning it back on but it wouldn't turn on, put in brand new batteries still nothing. And weird thing is, as soon as I plug it in it works fine. Firmwares are all up to date. Any one got any suggestions?

0
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4 years ago
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Wektoreu
posted in Razer Support
Out of stock item problem

Hi, Recently i tried to buy razer huntsman mini with purple switches. I saw that this keyboard was in stock. I filled every box and put my credit card number. Then i saw error saying that this item is out of stock. I have no order confirmation or something like that. The money was withdrawn from my bank account. What should i do now? Will keyboard be shipped to me?

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W
4 years ago
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GoLfY3003
posted in Razer Support
razer synapse 2.0 error 3803

anyone can help me with this error? i have this error every trying to login and offline mode doesnt work correctly for me.I cant get access to my mouse settings there... Im after formatting PC and i have windows 7 OS after updates on same version of windows like before when my razer synapse 2.0 was working correctly.

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4 years ago
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misssappho
posted in Razer Support
Naga RGB no longer changes when using the profile button on bottom of the mouse

I have 4 profiles setup, each with a different colour RGB. When I change the profile in Synapse, the profile changes and the lights update accordingly. However, when I change the profile using the profile button on the bottom of the mouse, the profile updates but the lights do not change. This issue started after the most recent update.

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4 years ago
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LiamEuan
posted in Razer Support
UnRegister?

I registered my keyboard under my dad's name by accident (he bought it and I thought it was asking for who purchased it) is there a way to unregister it?

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L
4 years ago
3
3l1z4
posted in Razer Support
Razer Kitty Kraken audio disappears in games

Hello, So, I just got my Razer Kraken Kitty Edition headset, and after being hyped about the mic quality. I went to check it in games. Well, I opened csgo, and in the lobby all audio was present. Then, I joined a game, and poof the audio was gone. The headset disappeared from synapse and only came back after shutting down the game. The same issue happened in other games too. I have tried countless methods and fixes but nothing has worked, so if anyone has any ideas on how to fix this, then please let me know.

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G
3 years ago
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Freddykrueger97
posted in Razer Support
Naga trinity onboard memory

I use my naga trinity on ps4 and I have 2 profiles saved one is blue and the second is green. I've just noticed that my profile indicator has a 3rd light that's White, I never set a 3rd profile with a white light what is it and how do I remove it

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4 years ago
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Azzyfizzle
posted in Razer Support
Razerblade 15" 2018 advanced (Nvidia GTX 1070 (Mobile Max-Q)

Hi All, I am having major performance issues with this laptop and would appreciate any help I can get. I did not have these issues originally. I believe the issue is with the GPU. So far I've tried the below with no success. /how-to-fix-lag-performance-spikes-blade-2018-and-egpu-issues.42853/ Here are the benchmark stats, https://www.userbenchmark.com/UserRun/31781660

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A
4 years ago
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tallmanschroeder
posted in Razer Support
DeathAdder 3.5G sensor fix

Hello, My DeathAdder 3.5G mouse's IR sensor is malfunctioning. The light on the sensor will not come on, and the cursor does not move. All other functions of the mouse are still operational: all buttons still work, as does the scroll wheel, and the scroll wheel and logo lights still come on. I have tried every available USB port on my computer, and while my PC recognizes that a device is being plugged in/removed, the cursor functionality does not return. I have also installed and updated Synapse, per the recommended solutions. The instructions I found for this problem advised contacting Support after all the other solutions have been attempted, so here I am. Are there any other possible solutions? I am very desperate to have a functioning mouse. Thank you!

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4 years ago
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aeroNyanzaGARNET103
posted in Razer Support
broken 30pin cable that connects motherboard and USB panel

Hi there, I attempted to re-apply thermal paste to my razer blade pro 17 (2014). However, I accidentally pulled and broke one of the flex cables that connect the motherboard with the USB panel. As a result, all three USB ports give power but do not transfer data. For example, keyboard and mouse will light up but will not function. The photo https://imgur.com/a/3OhQzsC shows where the cable has broken. The cable is a 30pin flex cable, and I essentially had this same problem as presented in the below forum. I attempted to look for a 30pin flex cable. However, I was unable to find one that has the right connector that can secure the pins. I wonder if razer has this specific part for sale, or if you guys have any idea the name of such flex cable. According to the forum, the name is LVDS Shielded Flat Ribbon Adapter Cable, but there is no place to get one. https://forums.tomsguide.com/threads/razer-blade-pro-2013-17-broken-usb-board-to-motherboard-cable-anywhere-i-can-get-the-cable.428

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4 years ago
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Kargo12
posted in Razer Support
Where and how do i find my 7.1 surround sound activation code?

Ive bought a razer Kraken X headset and download the 7.1 surround sound app and it said i need a activation code, so i looked on my gmail i looked on the box in the box and everywhere on the internet. its no where to be found

3
D
4 years ago
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mech654321
posted in Razer Support
Razer return not recognizing my order number and billing zip

I tried to do the razer return for the razer kraken tournament edition (green) because I tried them out and decided to go with something else. I received the order this past wednesday (August 12th) and decided to return them basically the same day. I have been trying since then to put in the order number and billing zip but razer returns doesnt recognize the order number and zip. I tried copying and pasting from the invoice, hand typing it and everything so I'm very confused and was wondering if somebody had a similar issue and a solution to this.

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4 years ago
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Tarzant
posted in Razer Support
need help downloading software for my razer kraken x

hello.. Im looking for my software for my razer kraken x.. i can find it anywhere on the razer site or on google and this specific headphone is not showing up in voicemeeter banana or my devices dropdown ... any help is appreciated

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4 years ago
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SwiftyForm
posted in Razer Support
Customizing Colors on a Ornata Chroma While Connected to a PS4

I would like to have a static white color background on my ornata chroma, just like I have while connected to my PC, on my PS4. Is this possible? Thanks.

0
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4 years ago
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kingy10kingy
posted in Razer Support
Razer Basilisk V2 Clutch Pedal Too Short..

Hi, I am finding trying to activate the clutch pedal hugely difficult as the clutch is just too short. Does Razer have a longer one for the v2? Does anyone else have any suggestions? Thanks

0
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4 years ago
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Matthew_A
posted in Razer Support
integrated camera not found

hello I've been trying to contact support but no one answers yet, I'm all out of options I need this camera to work for school zoom meetings etc, all of a sudden my integrated webcam is not found. I check my device manager and it is not listed can anyone please assist me. I've spoken to three Microsoft technical support employees and said they couldn't help and the manufacturer can saying its a hardware issue. Heres an image of my issue.

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3 years ago
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urbanSpaceCadetflow257
posted in Razer Support
Ctrl + F4/F5 on Huntsman Mini

Dear Razer Support, I have tried to reach out to you via chat, I have spoken to Alfred and explained him my issue. He mentioned that the case would be escalated with high priority but I got disconnected from the chat. Could you please inform how to perform the Close tab (Ctrl + F4) or Hard Refresh tab (Ctrl + F5) in the Huntsman Mini? Such actions should be executed by pressing Ctrl + Fn + 4 or 5, as it works with the Alt + Fn, but it does nothing. I have searched the internet and found only one post on reddit about it, which is unresolved: https://www.reddit.com/r/razer/comments/i7y150/huntsman_mini_ctrl_f5/ I have loved the keyboard and do not wish to return it, but this is an extremely important input for anyone who works with several tabs in the browser. I cannot believe that Razer did not design the keyboard to have it. All other 60% keyboards from any brand have it. Looking forward to hear from you. Thanks.

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4 years ago
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CaseytheCat
posted in Razer Support
Volume control for Black shark V2

I was under the impression you could control the volume for individual zones using THX and Synapse mixer. If you can, how do you do this? I can't find any documentation and support is very slow in answering. I can slide the dot on the mixer to move it's location but not to increase or decrease volume. My hearing in my right ear is not as good as the left and I need to increase the volume on that side. Any help with this would be appreciated. Thanks...

1
C
4 years ago
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MrDonasNS
posted in Razer Support
Can't change output in 7.1 surround sound

I've recently bought the Kraken headset and installed the 7.1 surround sound software. I made the mistake of setting the output to my default speakers instead of the surround sound speakers. How can I change it?

0
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4 years ago
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Farisbamer
posted in Razer Support
7.1 Surround Sound

I just got the Razer Kraken X USB and I've been excited to use the surround sound but whenever i try to open the 7.1 Surround Sound app it just doesnt open. Any advice to why? I've re-installed it and nothing works, I still have my un-used code ready to use.

0
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4 years ago
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Warolyon
posted in Razer Support
Will I ever be able to obtain a Razer Naga Left-handed Edition

I had the Razer naga left handed edition in the past, back in 2014. I have been waiting to get this mouse again for 5 years. When I heard that it was coming back again I was so exited that I would have a chance you obtain this mouse again. But it doesn’t deliver to Alaska. Will it ever be sold on amazon or maybe through a Best Buy in Alaska? I have been dreaming of the day to buy that mouse and if I miss the train I will be devastated. I will buy Multiple of the Razer naga left-handed edition so I never have this issue again.

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4 years ago
L
LREID
posted in Razer Support
my synosa chroma will not work on my new pc

about a year ago i bought a razer synosa chroma for my old computer and it worked fine but a few weeks ago i bought my new computer and have been trying to use the keyboard but whenever i plug it in it says that the usb could not be manufactured and windows does not recognise it i have tried every single usb plug in my pc i have 8 usb plugs i have downloaded both or the razer drives but it will not work please can someone help me.

0
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4 years ago
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Pearlsharpnexus770
posted in Razer Support
Can't Change Kiyo Settings in Synapse

HELP!!! This stupid alert box won't go away!! I click either option and NOTHING happens. I have uninstalled and reinstalled synapse twice, repaired synapse, uninstalled other camera software, and done multiple restarts. Nothing seems to work, and I just want to change the settings of my camera for my stream. Is there anyone who has a fix this is getting beyond frustrating!!

27
Razer.Speedcr0ss
3 years ago

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