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  • 42,092 Threads
  • 60,421 Replies
42092 Threads
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ItsTobeStar
posted in Razer Support
Razer Naga Trinity

Hey guys I've been using the naga trinity (12 button mmo side usually) for a couple months now and after I updated my windows yesterday I noticed I can’t use any of the side buttons but when it’s plugged in it spams the number 1 as if I’ve got a weight on the key on my keyboard. I was wondering if anyone’s had any similar issues, I only have 1 profile and it’s using that one but all the inputs are scuffed and not lining up with what I’ve set up. I’ve tried taking the panel off, blowing off dust and putting it back on, restarting my PC with and without it plugged in, I've even reset the mouse through razer synapse, I don't know what to do cause i spent a fortune on this and there's no way i can replace it due to covid taking my job.

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4 years ago
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skyhelps
posted in Razer Support
Synapse Install: Server Access Unavailable

Synapse Fail: "Server Access Unavailable" - Despite Antivirus/Firewall Disabled I've tried pausing my Antivirus S/W and exiting it entirely, but it made no difference. I rebooted, and tried again - still failed. I downloaded Synapse from your website and ran that - same problem. Searched online but all but one link just suggested what I'd already tried. The one exception suggested going into the log file and downloading from each link listed there, but in my case there were no Internet links in the log. PS: Do you have a manual installer? Every other peripheral manufacturer provides that option.

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4 years ago
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aeroNyanzaGARNET103
posted in Razer Support
deathadder v2 scratches mouse pad, can't find where

I am currently using deathadder v2 mouse, and the mouse pad is Invicta Gaming Mouse Pad. Usually, when the mouse scratches the mouse pad, it is because dust or hair stuck near the mouse feet. However, I checked the corners and cleaned the mouse feet and mouse pad, but it still scratches the mouse pad. I placed the mouse on my thigh and could not feel anything sharp. Everything was smooth but it just still scratches the mouse pad. I intentionally moved the mouse hard and attempted to find another scratch spot on the mouse but there isn't any. The mouse pad is a hard mouse pad. Any tip and trick to help me identify where the issue is? It is so hilariously dumb.

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4 years ago
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Jedsback1
posted in Razer Support
Non-existant Support

Dear company who I used to be a fan of, I am an IT Provider in Southern California. Isuggested to my client that they get their daughhter one of your laptop's due to your: 1) Formerly reliable support 2) Formerly good reputation YOU HAVE FAILED!! The laptop had an issue and was sent in under warranty The laptop was MAYBE repaired, but no one knows because obviously your techs never turned it on after the repair or they would have seen that windows cannot be activated as there is no product key After MONTHS of trying to get a response from you, we finally spoke with tech support, were given case number: 200811-001192, and were promised that a shipping label would be emailed within 24 hours. It was not. When I called back 36 hours later, I was again promised you were just a little backed up, and the lavel would be sent immediately. It was not. Your email with the case number (but not a label) states "We have you covered". Obviously that is nothing but lip service. My next steps:

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gstsdw
4 years ago
W
WumpusAmungus
posted in Razer Support
Sync Synapse Between Desktop and Laptop

I do most of my gaming on my desktop, but when I travel I will use my laptop for gaming. I bought the Razer Blade 15 and installed Synapse so I could adjust the lighting of the keyboard. I used my Synapse profile login, but none of my desktop devices are showing up in Synapse on the laptop. I tried exporting the profile manually and emailing it to myself, but the devices will still not show. How do I download my profile from the cloud so I can use it on my laptop?

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4 years ago
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Braedawg02
posted in Razer Support
Mercury keyboards

Anyone know if the Razer BlackWidow X Chroma Mercury White keyboard will ever be back in stock? that or the huntsman mercury edition?

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B
4 years ago
1
163445321
posted in Razer Support
PAGUEI MEU BOLETO E NAO RECEBI MEUS CREDITOS

GOSTARIA DE SOLUÇÕES REFERENTE AO MEU PROBLEMA PRAZO DO BOLETO PARA VENCIMENTO DE 1 HORA PASSOU A SER 24H?

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1
4 years ago
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Goncalo_lcj
posted in Razer Support
Razer Raptor unavailable in my country

I wanted to purchase the Razer Raptor, as I am a big fan of Razer products and the Razer Raptor monitor is one of the few products I need to complete my full Razer setup, but unfortunately it is not possible to buy it in my country (Portugal), and ordering the product from the USA is very expensive, like other countries, I would like to know if anyone else wants to order it but it is not available in your country. And I would like to leave my request here to Razer to make the product available in more countries, and if they already intend to do so, I would like the staff to provide some information about it. Tank You :smile_:

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4 years ago
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sleekBurntOrangelab660
posted in Razer Support
Issue with my keyboard

So my keyboard “blackwidow tournament edition chrome” was working fine but it died on me when the USB cable fell from the keyboard pretty sure the place where you plug the usb in the keyboard is broken I was wondering if it’s fixable or no my warranty expired longtime ago and I’m welling to pay for the fix myself!.

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4 years ago
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Rancho12
posted in Razer Support
An honest guide to purchasing the Razer Blade 15

Hello everyone,, I've seen many threads about purchasing the Razer Blade 15 and many people are confused which configuration to get, are insecure about the product because of all of the cry stories on the sub or don't know which retailer to buy from. Here you guys have a guide. Razer products are expensive and so is the RB15. Do you have enough money or did you set it aside for months just to buy this laptop? You will be more mad when you get a faulty product when you set the money aside to buy this laptop. Of course, it's your money and the choice is yours. However, if you warranty isn't valid anymore, you should pay for the service costs yourself and those aren't generally cheap. Don't complain if you lost all your money to the laptop and need to pay for the service costs, since you could've expected this. This laptop is build to perform and not necessarliy to last. Of course, that entirely depends on how you treat it. But don't have otherworldly expectations of this product. It

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4 years ago
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CATboardBETA
posted in Razer Support
Is there a way to create an If statement withing a Razer Macro?

Hello Razor Community! I was trying to make a macro which would require it to loop 185 times. I have also wanted to use macros for a few other things, but havent been able to due to this lack of if statements. Hopefully I m just missing something, and if I am, please tell me what I should be doing Signed, Will Nelson (CATboardBETA)

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4 years ago
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iTzCubittoRazer
posted in Razer Support
Razer Kraken tournament edition micro does not work

Hey today I bought and installed the new headset. But now I only hear but cannot speak myself. I've already tried everything reinstalled etc ... I hope someone can help. Best regards Florian

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4 years ago
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IceColdWater
posted in Razer Support
Razer Synapse won't install

I'm not able to install razer synapse for some reason. This is the error message I get. How do I fix this

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4 years ago
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GeorgeTheAwesome
posted in Razer Support
Razer Phone 2 USB settings preventing Connection to Car.

How do I permanently set the usb to data transfer? It's grayed out and when I connect it enables charge only. What gives?

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4 years ago
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GeorgeTheAwesome
posted in Razer Support
Razer Phone 3 USB settings preventing Connection to Car.

How do I permanently set the usb to data transfer? It's grayed out and when I connect it enables charge only. What gives?

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4 years ago
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leetBrickRedzone952
posted in Razer Support
Synapse Not Starting (again)

OK, so this incessant problem with this crap software is really starting to grind my gears. I was plagued by this issue months back after adding a new Razer device (LED mat) - somehow got it working (did not take notes), and now it is back again after I updated my GPU (which would have involved unplugging / replugging Razer devices). Razer Central and Cortex are both working. I am logged into my account. However, Synapse will not start. I verified that both service and process are running (why are they 32 bit?). I repaired, uninstalled / reinstalled, and followed several fan-made troubleshooting guides. I was unable to find anything by Razer itself to address this apparently very common problem, nor do they seem to accept any support requests on software topics, whereas via phone, e-mail or chat (please correct me if I am wrong about this). Are there any freeware alternatives to Synapse? I am ready to walk away from it and not look back. Will never buy another Razer product.

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4 years ago
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worldboy4
posted in Razer Support
Naga Trinity Mouse Double-Clicking issue

I bought a new Naga Trinity mouse from amazon about a month ago and it's been working great. Within the last couple days, the mouse has started randomly double-clicking, or even continuing to click while I hold the button down. Made sure to update synapse, and issue persists. Any assistance would be greatly appreciated.

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W
4 years ago
D
DreyZew
posted in Razer Support
Lightning Problems

So, i have this problem that makes the 6 and space light a different color than it should some times, like it blinks purple/red on 6 and more red/blue on space, i restarted the PC, unplugged and plugged it back and watch the settings in Chroma Studio and there's mo problem that i could see.

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D
4 years ago
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Samu4GHG
posted in Razer Support
Razer Nari Ultimate Battery and Loading issues

Hi, I'm using the Razer Nari Ultimate since 6 months but now it makes strange noises when I'm loading it and it always turns off. E.g. I play for 1 hour with the cable and while playing (without haptic feedback etc.) it turns off and it must load for 10min. Then it turns off again and again. And when it is loading and when I'm wearing the headset while this, it makes strange noises. It sounds like a little engine or sth. But when I'm loading the headset via the usb-cable to my pc, windows always makes the sound, that a new device is there. Right now, the headset is actually unusable and I need help, please.

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S
4 years ago
F
Fabiushow
posted in Razer Support
THX Button bugged on the controller of my Kraken TE

Hi, I have this razer kraken TE for years and from 2 months I've got two bug. 1- The THX button on the razer controller doesn't work and I need to use the software for switch the audio to stereo. 2- When I record my screen with OBS, nvidia geforce experience or any other type of program there isn't the sound in the video. I've tried all audio settings in OBS. My cousin has the same headphone and the same problems. Hope you can help us!

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4 years ago
XPISigma
XPISigmaInsider Mini
posted in Razer Support
Blackshark V2 Mic Help

Hi there, I've been enjoying the audio quality in this thing! Very nice stuff! The only gripe I have so far, the microphone without the USB sound card sounds better without it. When using the "mic monitoring sidetone" option, you can literally hear the raw mic input. How come I can't just set it for that? The EQs and such aren't really doing much, and the mic coming in raw actually sounds great! Too long didn't read: Do I have to use the USB sound-card to get the surround sound 7.1 goodness? Is there a way to use the USB sound-card, but use a pass-through to just get the raw mic input? I'm not a sound sorta person so forgive me. I'll explain if I have to!

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Razer.Speedcr0ss
4 years ago
T
TEAGUY666
posted in Razer Support
cant use blackshark v2 on my computer

my mic doenst work and can hear anything from headphone

1
Razer.Speedcr0ss
4 years ago
T
todaybestMindaro864
posted in Razer Support
Problem Resolved. Thanks!

Problem resolved.

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T
4 years ago
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dhany93
posted in Razer Support
Click & Drag Problem with Razer Basilisk (Mercury White)

So I've gotten this mouse for around 8 months and only recently I've started having this issue whenever I would click and hold to say spray in an FPS, it would shoot once, pause, another time, and pause. And the same problem persists whenever the same click and hold method is applied, be it; clicking and dragging a shortcut icon on the desktop, highlighting a piece of text or scrolling up and down the scroll bar by hold clicking it. It will always get stuck and freezes halfway. For the most part, it truly ruins my competitive gaming experience. I've tested the mouse on my spare laptop and the problem still persists. There is something wrong with the clicker on this mouse and it's been only less than a year. My other cheap mouses DO NOT have this problem so far.

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D
4 years ago
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carLawnGreenbyte716
posted in Razer Support
shipping countries

is it available shipping to Saudi Arabia? thx for ur time sir...

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C
4 years ago

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