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  • 42,751 Threads
  • 61,338 Replies
42751 Threads
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Devastadus
posted in Razer Support
synapse doesn't recognize Razer tomahawk ATX

Hello i got a razer tomahawk ATX case, and synapse 3 doesn't see it. I got the usb port plugged into my motherboard and i know it works, I've tried other devices and the under glow turns on with the default spectrum cycling but synapse doesn't detect it. I've did the synapse repair and reinstall. is this even synapse supported? i don't see it under the supporting hardware. Razer Synapse 3 (razersupport.com) but i have seen some youtubers have synced to synapse. Thanks.

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3 years ago
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beaversqueezer11
posted in Razer Support
Firehose Notsies

Why would a manufacturer withhold a firehose file from its factory images. I have personally looked through neay one thousand of these files offered by nearly every other manufacturer in circulation. People make mistakes and brick a phone from time to time. Razer is literally the only company that keeps this file locked away. And even after requesting it and even offering to pay for it, I'm still shunned. I am a gamer...been playing fps since goldeneye. Loved the rp2. Just don't get it.

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3 years ago
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IronCrusher
posted in Razer Support
Using IOS Kishi and touchscreen at same time

Hello. Just got my Kishi a while back. I have been playing on Roblox and it works mostly great... except I like to use the touch screen to turn (instead of using the right analog) a long with the left analog to move. But when I do that it seems to make the in game movement with the left analog stick, stop, or stutter when moving. It seems they ought to work together seamlessly but they don’t?

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3 years ago
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tushu33
posted in Razer Support
Pubg mobile 60 uc out of stock

When it will be on stock??

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3 years ago
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Honeydewwatchsmart205
posted in Razer Support
THX Spatial - Some Games (PC Gamepass?) not showing in "application mixer'

As the title states, I'm really trying to get a certain game (Snowrunner) from PC Gamepass to show up in the Application mixer of the THX Spatial app. I have Blackshark v2 (no usb audio card), but it doesn't seem to want to show up at all. Other games, such as Outriders and Fortnite do, but not Snowrunner. I noticed with many other Gamepass games the "Xbox PC App" shows up in the Mixer, but not Snowrunner. Anyone have any tips? Thanks.

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3 years ago
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Juripuco
posted in Razer Support
Eliminate the anti slam-click debounce delay

Razer, if you want to be the best, you should not complicate yourself with something that will never be achieved: filtering involuntary clicks, slam-click, and actions like flicks. You should eliminate that debounce delay, and I hope that as of the receipt of this post, you will think about removing this from your mice.

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3 years ago
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castbuzzGreenCyan399
posted in Razer Support
Broken scroll wheel on Deathadder Elite

So this just happened to me a couple of hours ago. I was doing some music editing on my PC and was scrolling when suddenly I lost all traction on the scroll wheel and it started spinning freely. I looked up the problem on Youtube and this seems to be a common issue. This is disappointing as I've only had the mouse for just over a year (bought May 2020). This is the first time I've ever had any issue with a scroll wheel with all the mice I've used over the years and this is surprising as Razer is considered a more premium brand. I've already sent in an RMA ticket, but in the meantime, is there anything I can do short of buying another mouse?

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3 years ago
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zxIsmail
posted in Razer Support
Onboard Quick Lighting Effects on an AZERTY Hunstman Mini

Hey! Today, i bought my first razer keyboard, the Huntsman Mini, and i absolutely love it, it's an AZERTY keyboard, so i have to be in caps lock to use numbers, with that in mind, i was wondering how i could use the quick lighting effects on this type of keyboard? Is there a special way? I tried doing the famous : `Hold FN , CTRL and press a Number` method but that didn't work, maybe i'm just braindead and am doing it wrong. Any Help?

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3 years ago
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Aerhart
posted in Razer Support
Huntsman V2 Analog Volume wheel and WASD issues

Does not matter what my profile is or what I bind the volume wheel to, using the wheel will only perform scroll up and scroll down. Works fine if I close Synapse. I have seen dozens of threads on this topic regarding just about every keyboard that has this volume wheel but none of them seem to have a solid solution. Also having problems with WASD randomly rebinding to joystick and making the keyboard unusable until I restart Synapse. I have seen threads across this internet with this issue as well but no solid solution. I love the way this keyboard feels to type on, but I think I need to cut my losses and return the keyboard while it's still in Best Buy's return window. It's a shame because the issues appear to be 100% related to Synapse.

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3 years ago
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Craybab
posted in Razer Support
Game lights help(?)

The title is bad i know I recently JUST got a Razer Cynosa Chroma and it was the first keyboard I ever got that didn't just come with the pc, I got it so I could get the funky lights in the sims 4 but once I loaded it in and started playing my keyboard didn't change colors it also happens in other games like in roblox which I checked and I'm p sure its compatiable but nope also as of 10 minutes ago everytime I start playing a game like again roblox the lights in my keyboard just turn off and they come back on once I exit Chroma apps is off

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3 years ago
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JudgeB6Mental
posted in Razer Support
Chroma controller multiple support?

Hello, i installed a chroma controller a little while back now and recently i bought another so i could control all my fan rgbs and strips etc separately, bit annoyed to find out that only one works at a time, no where stated that this was the case i just assumed it would work, now ive got a controller just sitting there doing nothing. Is there going to be any kind of support for multiple controllers in the near future so we can have more control as stated above.

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3 years ago
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ACSemtex
posted in Razer Support
Razer blackshark v2 EQ Escape from Tarkov HEELLPPP

hello com I'm looking for a perfect EQ setting for escape from tarkov to hear steps and other important sounds continue to hear does anyone have anything? my english is really bad so i use a translator i am german if someone has a setting for the headset and can help me please report immediately i would be very very grateful if possible in german or english thank you (in German Language) hallo com ich suche ein perfekten EQ einstellung für escape from tarkov um schritte und andere wichtige sounds zu hören weiter zu hören hat jemand was ? mein englisch ist wirklich schlecht daher nutze ich ein übersetzer ich bin deutscher falls jemand eine einstellung für das headset hat und mir weiter helfen kann bitte sofort melden ich wäre sehr sehr dankbar wenn möglich auf deutsch oder englisch dankeschön

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3 years ago
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skysky31
posted in Razer Support
Razer Analog V2 keyboard questions

I have a Razer Analog V2. I would like to bind 'remap WASD to controller input' to a key on the keyboard, so I don't have to go into the software and click a button every time I want to use it - can anyone tell me how to do this? I have the RGB set to 'spectrum cycling'. However, the keyboard's 'default' spectrum cycling - seen when booting the PC, for instance, before the Synapse software has loaded - seems to be brighter than when it's running through the software. I have brightness up to 100%. Any ideas on this? Is there any way to map 'Sleep' to a button that doesn't involve pressing two buttons (Function and Pause)? I can't see the option in the remapping software. Thanks!

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3 years ago
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urbanOldMauveOPAL559
posted in Razer Support
kraken te broken cord

hello friends. this is my first time posting here as it is the first time i have had a problem with razer products. i have had my kraken te for 2 years now and yesterday morning they just started sounding bad(water sounds and low volume) the wire has been frayed a long time ago but i just noticed that the copper wire has been cut is that the reason?. i searched around only found the wiring for a kraken pro which stated that the copper wire is the ground wire. At these times i can't really afford a new headset and no store or repair center around me wanted any part in fixing it. i need your help guys.

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3 years ago
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rosslewis666
posted in Razer Support
Razer Theme Store App will not download ... Is there any alternative action ?

Hi all. My razer phone 2 required a factory reset so having backed up to Google this was done. All required apps have been reinstalled and permissions checked. I can open Razer Theme Store app but it takes me as far as download (my chosen theme) but at that point I am given an error message "unable to download, please try later". This app can not be uninstalled and reinstalled as it is part of the OS (Razer Android 9). Any ideas on how I can change my theme while this issue exists ? Cheers, Ross.

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3 years ago
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Lucasss.
posted in Razer Support
after a 30 cm drop from my keyboard the keys 8 9 and O do not work

I need help if maybe I need a replacement or if I have to take it to the technician my keyboard is the Razer Hunstaman tournament edition

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3 years ago
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secretEucalyptusthink416
posted in Razer Support
My authenticator app was erased, I lost the otp code, what am I supposed to do?

My authenticator app was erased, I lost the otp code, what am I supposed to do?

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3 years ago
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sfc_juventino
posted in Razer Support
Razer Tartarus V2 - Macros not working in Teamviewer or RDP session

Hi, Would anyone know why some keymappings with macros set don't work properly when used via an RDP or Teamviewer session. An example - I have some text set in a macro to prefill a form that I constantly used. The basic format is: Text 1 Tab Text 2 Tab Text 3 Enter This works perfectly fine locally, but does not output properly in either an RDP session or a Teamviewer session on a remote PC running Windows. In fact, if I pull up notepad in the remote machine and run the macro in that just to see the output, the text components come up blank or only displays the output of Text 1. Synapse and everything else is on the latest version and there are no more available updates that I can see. Any advice appreciated.

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3 years ago
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novaprospekt89
posted in Razer Support
Blackshark v2 Pro - Volume knob gets softer at max compared to 99%

As the title says, I noticed recently when I turned my blackshark v2 pro (wireless) volume knob to maximum or 100%, the audio I am listening to actually gets lower in volume/amplitude. By turning the knob just slightly down from max to (what I envision) is somewhere around 96-99% -- let's call it "submaximal" -- the volume of my audio got noticeably louder compared to at max position. The remaining positions on the volume knob as you go from the "submaximal" position to 50% to 0% are all functioning normally to their expected amplitudes. In other words, turning the knob fully clockwise (on the left ear) to its mechanical limit yields a lower volume than if you had the knob turned to just slightly below the mechanical limit (and I'm talking millimeters of a turn in the opposite direction). It just feels like the maximum position of the volume knob is messed up and I don't remember this being an issue for the months I've owned the headset. However, I generally keep the headset knob in

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3 years ago
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Alexatlanta
posted in Razer Support
RESOLVED ... so... hopefully back to a happy cusotmer.

My issue appears to have been resolved, so I am withdrawing my post

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3 years ago
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1NightFall1
posted in Razer Support
Razer blade 15 (2019) Two specific games having low FPS suddenly

Hello, I have a razer blade 15 laptop and suddenly two of my games, Roblox and apex legends, have FPS at 40 when they are supposed to be at 60. I have tried going to device manager and uninstalling the Geforce driver then waiting for it to come back and Roblox is at 60 FPS, but after shutting down my laptop and turning it back on it goes back to 40. Apex legends was running at 40 FPS but I reinstalled it and after uninstalling the Geforce driver then waiting for it to come back the game crashes whenever I try to start the game. How can I fix this issue? Thank you.

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3 years ago
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ferpiedra
posted in Razer Support
license code

Hi, I can't activate the 7.1 surround sound because when I accidentally scratched the code a part of it became unreadable so I don't know if you can help me to recover it? I already registered the product

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3 years ago
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choconutella101
posted in Razer Support
Paid to Play mobile suddenly disappeared

i cant find any paid to play games anymore in my app.is it gone forever?

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3 years ago
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carPaleSilverhit403
posted in Razer Support
Razer Gold UC sale redeem code

Hello Razer God team! I am the owner of vnhax.site we sale UC around the world and specifically in Pakistan. We don't have any profit from this platform and sale are more so if you peoples provide us any redeem codes for us to save some profit we will be happy and have an interest to work with Razer Gold platform. Thanks

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3 years ago
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XKingcommanderX
posted in Razer Support
RAZER BLACKWIDOW ULTIMATE lighting effect laggy

Whenever I try to make a custom lighting effect it will lag really hard. I was able to do it in the past but for some reason, I can't do it now. All the default effects works but the ripple and the custom effect that i try to use

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3 years ago

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