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Razer Support

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  • 40,743 Threads
  • 58,681 Replies

40743 Threads

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Pawhs3
posted in Razer Support

Razer 14' Laptop Capping to 40 fps while on charge.

So when i play some games like rocket league, csgo, Call of Duty, etc, while my laptop is on charge I can get 60fps no problem, but for some reason when I play games like destiny 2 or scrap mechanic while charging it capes the game at 40 fps, but when I unplug the laptop from the charger I am able to get 60 fps. I have tried going through my Nvidia setting but I cant find anything. Ive searched everywhere online, tried calling razer but they never seem to want to pick up the phone. Please help :).

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Razer.Speedcr0ss
4 years ago
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hintawi
posted in Razer Support

The confirmation number has not been reached by phone number to complete the purchase

Hello, when I make the purchase process and ask me for the confirmation code to send the code via the phone number, I do not receive any message and when I resend the code I do not receive the purchase confirmation code. Please solve the problem. Thank you ..

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Razer.Speedcr0ss
4 years ago
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Aaron6661Insider
posted in Razer Support

Chroma apps not syncing?

Anybody else having issues with chroma apps not syncing to certain games? For me it's Overwatch, the different character lighting no longer appears. Not sure if it's the game or synapse but when I run Diablo 3, everything works as it should. My guess is the game if another game seems to light up normally.

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4 years ago
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stevggs
posted in Razer Support

I recently got a new Viper Mini and the RGB and clicking works,but the sensor does not work or shine

Hello! I bought a Viper Mini mouse on Monday (7/6) and it arrived yesterday (7/10) and the sensor seems to be turned off or something. It does not detect on any of my devices however the RGB is working as well as left, right, forward, and back clicks. The sensor doesn't even shine red like it is supposed to. Have I gotten a defective product or am I missing a part of the installation?

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Razer.Speedcr0ss
4 years ago
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Digster5
posted in Razer Support

Static/buzzing noise when volume is high on the cable (Razer Kraken TE)

I purchased the Kraken TE a few days ago, and a slight buzzing is constantly playing. This gets worse when I talk to my friends, who sound like they all have TVs playing a loud static noise in the background. Even the discord mute and deafen noise have a static noise before and after. I purchased the Kraken X yesterday to see if it was just because my USB ports were faulty, and the buzzing is quieter on them but plays a very loud static noise through my microphone. I honestly have no clue what to do, I've read other forum posts about it and I'm pretty sure its because my PC isn't grounded, but I don't know how to ground it more than it already is. I have found that if I turn the volume down on the cable, the static is a little less noticeable, but in the manual that came with the Kraken TE it recommends turning the cable to the max, then controlling the volume on the USB controller. (This happens with both the front panel and back panel. but less on the back.) (Sorry if this sound

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Razer.Speedcr0ss
4 years ago
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bcyYT
posted in Razer Support

Razer Synapse 3

Hi, everyone. This morning I'm trying to open the Razer Synapse 3 app and it does not open. Do you also have this problem? I'll be happy to know! Thanks for all the answers!

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Razer.Speedcr0ss
4 years ago
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ToggledAim
posted in Razer Support

Polling Rate

Hey, I was just wondering what the polling rate is on the deathadder v2 mini.

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4 years ago
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ben_jammin0
posted in Razer Support

Razer Synapse causes auto gain on Razer Seiren

As suggested by the title I believe there is an issue with Synapse 3. I am running windows 10 version 1909 .900. When I first launch my computer and use the microphone, the sensitivity goes down. After I manually set it back to 100% it will just auto-adjust back down to the point people and windows applications cannot hear me. This is auto gain control behavior and I could not figure out for a long time what was causing it. I tried to isolate the issue and I was able to determine that even with the "allow applications to take exclusive control of your device" off and the AGC option off this was still happening. I then checked the specifics application settings in discord to see if it was possibly controlling the gain on my microphone. It was not, when discord was closed it would still adjust. Finally, I was able to determine the Razer Synapse on launch was causing the auto gain adjustment issue. When I close the application that is running in the system tray and then re-launch it that

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Razer.Speedcr0ss
4 years ago
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majejo
posted in Razer Support

Apparently my serial number cant be found in the database

Hi. My v key on my Razer BlackWidow Chroma just out of nowhere stopped working in the middle of me gaming. I wanted to see if i could get it switched or something, so i wanted to contact support. (btw yes i have tried resetting razer synapse and use it both with it running and without, and checked that nothing is assigned to the key). But in order to contact support, i need to hand in my serial number. Apparently it cant be found in the database. I have linked a picture of the number. I have tried both small L and large I. Also large L and small i. Just in case. I dont know what else it could be. I am sure it says: (*Omitted for security reasons). But yeah this doesnt work. I would love someone to help me out, i appreciate both help with my original problem, and to find out what the hell the serial number is. (*Attachment removed for security purposes)

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3 years ago
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yd_finlay
posted in Razer Support

I won a razer giveaway, they arent responding

Hello, recently I won the razer blade 15 giveaway on twitter, after giving them all the details I will be honest and say I spammed a bit is that maybe the reason they arent responding. I was just excited to win something this amazing. Will they have just taken my details and ship it or will they respond back to me soon. My @ on twitter is @FinlayMiddleton so if any razer staff see this they can message me their as you guys have already contacted me on that platform but I am yet to get a response back

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Razer.Speedcr0ss
4 years ago
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parkawesomeGoldFusion420
posted in Razer Support

Is it possible to detach the monitor stand of the Razer Raptor 27?

Hey there, so I was planning on getting the Razer Raptor 27, though I was wondering if you can detach the monitor stand, answers would be appreciated!

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4 years ago
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nekills
posted in Razer Support

Razer Nari crackling

I bought these headphones about 3 months ago and this cod sound recently appeared. I see that a lot of topics are open on the same problems and nothing helped me. And for some reason I can’t write in private messages in support and no one helps me. He gave a lot of money for our side for these headphones, but in the end I did not get that (Sorry for such a crooked text, I have to write a translator via Google since I don’t know English and live in Moscow)

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Razer.Speedcr0ss
4 years ago
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sonylove
posted in Razer Support

RazerBlade Pro 17' 2017 charger issues. No power to the laptop

Hello, excuse my english. I'm not fluent. I have a bought a RazerBlade pro 17' 2017 on amazon about few months ago. The laptop is in pristine condition and i use or for casual gaming. Not hardcore at all with session of 3/4 hours. Since yesterday the charger does not give power to the laptop anymore. I try everything and the charger seems working cause I can see the green light. The laptop is not giving any light when plugged to the charger. The laptop seems ok, but there IS no more power in battery so I can't even start it. Anyone Can help me ? My guess is either the charger or the battery has a problème but I dont really know. Might be the charger but how that happened ? One day to another, everything working then suddenly there IS no power given to the laptop. Should I buy a new charger ? Where, i dont sée them anywhere on the net. Thanks to help me, Cheers. Elie.

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4 years ago
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Uzuti
posted in Razer Support

Synapse 2 doesn't work

Hey there, I have a Kraken Pro v2 and I've been using Synapse 2 ever since I got it. But for some reason it started to have some cracking noise so I've reinstalled it. After I reinstalled I couldn't use it though. It just doesn't let me in the actual program. Even though I have my headset registered it still doesn't work and it doesn't say why. Here is a picture of the program: https://imgur.com/yBPptIh

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Razer.Speedcr0ss
3 years ago
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LAPT0P
posted in Razer Support

Synapse 2 won't open!

Hello guys, First, I use Synapse 2 cause i have a Deathadder classic which only works with Synapse 2 and not 3. he problem is that Synapse 2 was working normally, until i installed an app for my work and that app requires to add some dll files which was conflicting with Razer dll files i think. So i changed some dll files related to Synapse in order to install my work app and from that time, Synapse app doesn't start, i see the app in the bottom right corner next to the audio thing but when i click open nothing happens.... I tried many things, Complete uninstall and re-install, even deleted my work app (which i don't need it anymore), and re-installed Synapse but still have the same problem! Can someone help me please? I also forgot the name of dll files i changed so if someone can give a help at least with the name of all dll files related to Synapse 2 (including the ones in sys32/64 i would appreciate that! Thanks a lot ! I m running a Windows 10 ver 1903 64 bit.

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Razer.Speedcr0ss
4 years ago
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LAPT0P
posted in Razer Support

Synapse 2 does not open!!!

Hello guys, First, I use Synapse 2 cause i have a Deathadder classic which only works with Synapse 2 and not 3. he problem is that Synapse 2 was working normally, until i installed an app for my work and that app requires to add some dll files which was conflicting with Razer dll files i think. So i changed some dll files related to Synapse in order to install my work app and from that time, Synapse app doesn't start, i see the app in the bottom right corner next to the audio thing but when i click open nothing happens.... I tried many things, Complete uninstall and re-install, even deleted my work app (which i don't need it anymore), and re-installed Synapse but still have the same problem! Can someone help me please? I also forgot the name of dll files i changed so if someone can give a help at least with the name of all dll files related to Synapse 2 (including the ones in sys32/64 i would appreciate that! Thanks a lot ! I m running a Windows 10 ver 1903 64 bit.

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Razer.Speedcr0ss
4 years ago
C
CharlieCoughlin
posted in Razer Support

Razer Viper Ultimate Charging problem

I have recently brought a Razer viper ultimate and love the mouse and the dock, however when my PC is on, i place the mouse on the dock and there is no indication of it charging on the mouse or the dock with synapse open. When i switch the mouse off and place it on the dock the charging indicator on the mouse and the dock light up as normal but when i take the mouse off and turn it on the light indicators just stay on charging and don't revert back to normal. the only way that i can get it to reliably charge with the light indicator on only the mouse is when the computer is in sleep mode. i recently sent back a viper ultimate because Razer told me to and got a new one and the problem still persists. this must be a software problem. i have tried downloading recent firmware and reinstalling synapse and nothing works. I've also tried closing all other lighting apps on my PC to see if its interference and that didn't work either. can someone help?

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4 years ago
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MilkNKookie
posted in Razer Support

Razer Cynosa Lite RGB

I have had this keyboard for about a week and love it but there is one problem that bothers me. When I open razer synapse the lighting on the keys doesn't appear until I close it. I've tried turning off both of the settings that make lighting turn off if keyboard is inactive but nothing changes.

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4 years ago
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Harsh_2312
posted in Razer Support

Razer Cortex system cleaner not working

A few days ago i ran the system cleaner feature of razer cortex and completely forgot i had started a graphics driver update and it restarted my pc mid scan now if i try to scan it is not able to scan any files how can i fix this

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4 years ago
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OmniBear33
posted in Razer Support

Hello. How can I adapt the best sensitivity settings for any mobile shooter with a Razor Raiju?

Razor Raiju

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O
4 years ago
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RK9TG
posted in Razer Support

Blade 15 Power Brick NOT CHARGING

I picked up my new Blade 15 from the SF store and it was working totally fine. It ran games smoothly and the brick charged it adequately. Obviously when my laptop was low on battery I decided to charge it. So I try plugging it in and it doesn’t work. The LED on the brick wasn’t turning on, so I thought it might be that I have too many things plugged into my outlet extension cord. I removed them all and plugged it in, still no light and still no power. I tested other devices and they were charging/working perfectly fine. The laptop is currently in hibernation and I can’t use it without fear of it dying in the next few minutes. Are there any known or recommended fixes that aren’t just replacing the brick itself? I’m a bit dissatisfied that I have an issue about 5 hours into owning it.

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3 years ago
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thinkPastelMagenta659
posted in Razer Support

CS GO trusted DLL

This week in CS GO as an anti-cheat measure, they are blocking unsigned DLLs from running while running the game. If you do not close applications with DLLs that it doesn't like, it wont let you play (screenshot of release notes attached - ValveReleaseNotes.png). I have run into an issue where the Razer Synapse software is causing this issue. Checking the logs, it is specifically this DLL that is stopping the game from running (screenshot attached as ErrorLog.png). I am running v2.21 of the Synapse software (screenshot attached as RazerVersion.png) Any chance anyone knows if a fix is coming for this, or if there is any way to mitigate it apart from just closing all of the Synapse software? If I close all Razer software, the game runs fine.

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T
4 years ago
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LolbiKB
posted in Razer Support

2020 Blade 15 Advanced CPU Temps

My model is with the 2080 SMQ. After the Razer Blade 15” (2020) Firmware Updates I notice the CPU temps on the laptop is very unstable with the fans cranking up every 30 seconds or so. The CPU temps on idle would be 55 - 65 C then shift to 70 - 80 C without any input. Is this normal or the laptop is going crazy?

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Razer.Speedcr0ss
4 years ago
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LavenderPurplebyteweb459
posted in Razer Support

How to connect razer chroma keyboard to game?

I open ,,connect" in the razer synapse 3, but i have 0 apps and games here. Can anyone help me?

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H
4 years ago
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TheRealJay.exe
posted in Razer Support

Ornata Chroma V1 not lighting up properly

ive had this keyboard for nearly a year and all of a sudden, the lighting just turns green! ive uninstalled and reinstalled synapse 2 several times and it just stays green. i didnt do anything to do it. please give me tips on getting the lighting restored (btw im on macOS)

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T
4 years ago

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