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  • 42,280 Threads
  • 60,641 Replies
42280 Threads
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VinceRags
posted in Razer Support
Kishi not being recognized

I've been using the Kishi with my Galaxy s10+, and when I first plug my phone into it, the phone recognizes the Kishi and I am able to use with both xCloud and Google Stadia, but after less than 10 minutes my phone no longer recognizes the Kishi. Any reason for this or way I can fix this?

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S
4 years ago
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GuffManDude
posted in Razer Support
Qwerty row of keys not working

Hi all! Ever since I got my Razer Blackwidow about five years ago, I've had intermittent issues of keys spamming themselves or not working at all. Usually, this can be fixed by unplugging and replugging my keyboard. Sometimes, I need to uninstall Razer Synapse and my drivers. This time, though, none of that has worked, and the problem has multiplied. While in the middle of a Valorant game, the entire QWERTY row of keys spammed all at once. I tried restarting my computer in an attempt to fix the issue, but that didn't work. The entire QWERTY row of keys is unresponsive. I've tried booting in safe mode, but have been unable to log-in. For safe mode, my keyboard seems to spam keys (making me unable to type my password correctly) rather than just having that row inactive. Does anyone know how to fix this? Can this be fixed or must I concede and buy a new keyboard?

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4 years ago
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GalibTheGamer
posted in Razer Support
Firmware Update for Razer Wolverine Ultimate

As the title suggests, is there any firmware update for the controller? Mine is having some stick drift issues where moving the LS moves the RS too. Was hoping that a firmware update might fix it in case. Cheers

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G
4 years ago
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byteONYXPaleMagenta461
posted in Razer Support
Swollen battery?

I'm concerned that the battery has swollen. The top of the touchpad has disconnected and there is a noticeable bulge underneath it. Please advise. I am aware of the safety hazard with a swollen battery.

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Ganym3de
4 years ago
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ecclecticnewt
posted in Razer Support
Side panels and lights not working on naga trinity.

I just purchased the naga trinity. I installed and updated synapse. Left and right click, wheel all work fine. No response from the side panel and no lights are working. I don't want to return this. Any suggestions?

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4 years ago
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Chartreuseeasystreet595
posted in Razer Support
How to turn on Blackshark V2 Logo lighting?

The logos don't seem to light up on my headset, this is the Blackshark V2 and not the X

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C
4 years ago
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fastChocolateWebdepot568
posted in Razer Support
My free promotion item was never sent.

Recently I just ordered a few couple of items from Razer and had a free promotion code to receive a free gaming headset stand. Everything came through on time in a proper manner but I never receive the item was that suppose to be my free promotional item because in the tracking information it showed that you guys did not provide proper invoice or any papers to the shipping company which they than shipped it back to you guys. After that I went to your support site and made a case but you guys did was issue a refund on an item that was suppose to be free in the promotion, is this for real like I been waiting for days through support and still nothing is being solve till now.

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F
4 years ago
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Boatmania101
posted in Razer Support
razer lancehead mouse

my mouse wont light up when its plugged out but when i plug it in it works fine can someone please tell me how to fix this.

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Razer.Speedcr0ss
4 years ago
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MetroKnight
posted in Razer Support
Razer Kraken 7.1 Chroma Wire Damage

Hello, i got my Razer Chroma 7.1 in december 2018 , now the wire is damage internaly because i dont see any external damage and it keeps disconecting and reconecting when i move the wire.I would like to know if i still have Warranty or is it past due. I bought it in a hardware tech shop (FNAC) in Lisbon, Portugal.

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Razer.Caziel
4 years ago
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Tsuk_kani
posted in Razer Support
codigo do produto razer

ola bom dia eu ainda nao recebi o meu codigo do fone kraken que comprei para poder colocar no razer synapse como resolvo isso???

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Razer.Caziel
4 years ago
I
IzzyTheFrizz
posted in Razer Support
Razer Mamba Elite issues

My mouse feels like it's on ice. Anytime i try to flick or track its always just off, and when i used to play csgo consistently I had my flicks and tracking exactly where I wanted them. Now its like my sensitivity is too slow to move around or too fast to aim well. I've already checked pointer precision and did what fixes i can think of. It happened in apex, valorant, and now even if i go back to csgo its there. I just want my mouse to be reliable when i aim. I would really appreciate any help.

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Razer.Caziel
4 years ago
A
AkariXO
posted in Razer Support
Issue with Synapse 3 and my U key

I just got this keyboard today and for some reason once i installed the software my u key just doesnt change color with the preset. When i uninstalled it and when i rebooted my pc it was perfectly fine but once Synapse 3 loaded up the u key just went white. Currently using wave. https://cdn.discordapp.com/attachments/604003053099679765/737364076362989598/image0.jpg Synapse is definitely the issue because when i close synapse the u key is completely fine.

5
A
4 years ago
F
FluxTheGod
posted in Razer Support
issue with ornata chroma

i have a chroma ornata keyboard and just opening computer today to find some keys are not inputing at all, i have checked all macros or and key bindings (not even registering key press) ive tried support and telling me the serial number is invalid, yet synapse says the id is fine.

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Razer.Caziel
4 years ago
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Ville.Eerola
posted in Razer Support
Razer Wolverine tournament Edition breaks down after 7 months

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Razer.Caziel
4 years ago
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everlifeRoseTaupe512
posted in Razer Support
GPU vanished after windows update

Hello all, Im in a bit of a panic, 2 days after I got the huge windows update that took around 30mins to install. At that time I was okay, but next day when I went to load league of legends, I got 1-7fps. I restarted a few times and saw device manager only had the overboard intel 530. I tried a bunch of random stuff on google. Razer on website says to install the intel driver & support assistance, but the system doesn't pick it up at all, same with the directx diagnosis tool. Restore point didn't help either.

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Razer.Caziel
4 years ago
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sralsaeed
posted in Razer Support
having issues with the basilisk ultimate

my mouse won't register any putton pushes, including both left and right click as well as all other mouse buttons. However, the mouse still moves on the screen.

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Razer.Caziel
4 years ago
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ProfoundMadman
posted in Razer Support
Help Fix Dolby Digital Plus Equalizer - Razer Blade Stealth 2017 v2

Recently my Dolby Digital Plus software has stopped working and I'm looking for a solution and instructions on how to repair/update etc. the software drivers. Attached you can see that the equalizer is not working as it used to even though it's showing that the program is 'On'. Audio has been sounding flat since it stopped working. Any help would be much appreciated. Cheers! https://imgur.com/a/p0Duhte

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P
4 years ago
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evolved001
posted in Razer Support
key board not working properly

Just bought the razor black widow. now when I type it repeats the keystroke over and over

0
E
4 years ago
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SquirtDaTurtt
posted in Razer Support
Missing Activation Code

I bought my Razer Kraken 7.1 V2 from amazon about 1.5 to 2 years ago and I never knew about surround sound because I never even received an activation code for my product. Is there a way you can help me get it also it would help if you could somehow provide the date of purchase so I can register it to my account.

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4 years ago
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MegaBush
posted in Razer Support
Razer Blade 15 Audio issue

Dear Razer, I have been having a very annoying audio issue lately. I have working audio from my laptop speakers, I also have audio when I connect a Bluetooth headphones. However if I plug I a 3.5mm headphones in my blade I still get audio in the headphones, but when I remove the 3.5mm jack from the laptop I don't get sound out of my laptop speakers, and I need to restart my PC. Now, I have check my Realtek audio drivers, they are the latest and are the same as you have suggested to use here http://drivers.razersupport.com//index.php?_m=downloads&_a=viewdownload&downloaditemid=3078&nav=0,350,832,862 . Furthermore the Realtek audio console app doesn't work. It says "Realtek audio console app doesn't support this machine." I can`t find a solution online so I would really appreciate your help. Kind regards. My Blade product number is RZ09-02705w75

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M
4 years ago
Y
yousoroooo
posted in Razer Support
Razer Huntsman TE Switch Malfunction

I have been using a Huntsman TE (Linear Optical Switch) for about a month now and just today I have been experiencing some malfunctions on my keyboard, first is sometimes when I press on a key it doesn't actuate and second is when I tried running it on a keyboard tester, when the key actuates it still actuates even tho I'm not pressing it like when I press it and I lift my finger it still actuates. Thank you for the help.

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Y
4 years ago
C
Cloxie
posted in Razer Support
Razer synapse 3 update failed to complete.

I have a problem with the program, It won't update, cause everytime It just says "Update failed to complete". I have tried to reinstall the program also, but nothing helps. The other problem I have is THX for my Razer BlackShark V2 doesn't show up in Windows sounds, so I can't use the feature.

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C
4 years ago
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systemaeroSmokyTopaz940
posted in Razer Support
Cynosa V2 ESC key not working

I just purchased this keyboard a couple of hours ago and everything seemed great. Then I went to press the ESC key to save a game I was playing and nothing is happening. I also tested this with other programs and the results are the same. Is this a common issue and is there an easy solution? This is on a Windows 10 pc. Thank you

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S
4 years ago
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smartRUBYSpringBud623
posted in Razer Support
How to change the lights on cynosa chroma for ps4

So i can switch de colors from my keyboard only on pc but when i plug it back in my ps4 its the old color and not the new someone hepl me

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Razer.Caziel
4 years ago
E
Euphoricdreamer
posted in Razer Support
Kraken Pro V2 audio....

A few months ago my boyfriend and I both bought headsets to game with. He bought the Kraken 7.1 V2 and I got the Kraken Pro V2. His headphones work great!! My headphones DID work pretty well, the only complaint I got from other people was the echo was pretty bad, BUT recently I was having troubles with one of my games and decided to update my computer.. apparently I hadn't updated in a while because there were MANY updates. After the updates I wasn't getting any sound from my headset anymore and was very upset seeing as the first time we ever went to hook them up we had a hard time. After about an hour I finally got them to work!!!!! I was SO excited and all I had to do was update my drivers, that's what windows made me do. But once in game I was so angry again, the sound was terrible. It now sounds like someone is playing the sound through a speaker in front of their mic and I'm getting the crappy audio that it produces. Now even my other teammates say that my voice sounds horrible to

0
E
4 years ago

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