Razer Support | Razer Insider

Razer Support

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  • 38,946 Threads
  • 56,493 Replies

38946 Threads

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castpolyFawn369
posted in Razer Support

Unable to generate authentication code

Hi Sir, Im unable to generate authentication code. Please help and assist.

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3 years ago
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Vkill
posted in Razer Support

Keyboard Controller Movement

Hello Razer, I was wondering if it's possible to add a function in synapse for 360 controller movement when using WASD. It would be huge for fortnite users. Something similar would be the "Wooting one" There software adds Controller movement for there keyboards when using WASD.

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3 years ago
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RootyTooty
posted in Razer Support

Razer Nari Ultimate music problems

So far they sound quite good, my only problem is with songs the voices of the singers get drowned out, like I can hear them get louder, and quieter constantly, I have no clue what option is causing that or if its just something the headset does.

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3 years ago
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NI0NES
posted in Razer Support

7.1 activation code

i bought a razer headset from amazon because the oficial page didnt ship to my country wich is spain, after getting the headphones they were in good condition and i received a code unscrachted but when i try to use it says it is unvalid , what should i do? is it posible to receive a working code ? does amazon take care of this?

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3 years ago
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evergardenWildOrchid461
posted in Razer Support

Duvida RP

Olá Boa Noite acabei de comprar 10 rs de RP do LEAGUE OF LEGENDs pelo Razer Gold PIN BR a transação foi com sucesso mais quanto tempo demora para chegar o CODIGO para eu colocar dentro do jogo para comprar os RP

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3 years ago
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GRiiM16
posted in Razer Support

Streamer Companion App Doesnt Let Synapse Turn On Mouse/Dock Lighting?

I have the streamer companion app for my siren emote and now my basilisk mouse and dock dont light up. In the synapse app it says all the lighting is now controlled through streamer companion app, and there is nothing in the app that will allow my mouse/dock to turn the rgb on. Any help on this? I feel like I've been searching for months with no answers....

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Razer.Caziel
3 years ago
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talkgreatCanaryYellow243
posted in Razer Support

ayuda razer kraken green

tengo un poblema, que en mi ipad 11 pro no reconoce los cascos , lo puse con un adaptador por que viene con jack 3.5 , pero no lo reconoce ayudarme por favor

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3 years ago
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stargateguy1
posted in Razer Support

Can't Activate Razer 7.1 Surround Sound Software

Hello. I just installed the Razer 7.1 Surround Sound software, and when I entered my license code that came with my new headset, it keeps telling me that the key is invalid. Not exactly sure why, or how this could be, but any help and guidance would be greatly appreciated!

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3 years ago
9
904Prodigy
posted in Razer Support

Razer Nari Mic not working outside of synapse

I just purchased this Razer Nari headset and i am pleased by the experience and audio but i can not for the life of me get this mic working for me outside of the synapse app

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9
3 years ago
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SFBeerd
posted in Razer Support

Razor Raptor

My Raptor display keeps getting a pink tint. Seems to only be an issue with HDR turned on in the monitor. I've connected multiple displays to my setup and the Raptor is the only one that presents this issue. Any info will help?

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3 years ago
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leprican13
posted in Razer Support

Razer Blade 15 Battery

My battery is swelling but I'm not sure what battery to purchase. What battery does the 15in blade take? product number is RZ09-02386E92 and the serial number is BY1819A45000680

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3 years ago
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Rymazon
posted in Razer Support

Razer Kraken 7.1 V2 rattling with low frequencies.

Only two months after my warranty expired, I began to notice a rattling sound in my Razer Kraken 7.1 V2 left earphone when a low-frequency sound like bass is playing or if I shake it slightly. Razer support won't help me because the warranty is no longer in play. Does anyone know how I can fix this? Thanks.

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3 years ago
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coolDarkRaspberry219
posted in Razer Support

Razer Blade Stealth right touch pad not working

I am out of warrant but my case won't close all the way, and my right touch pad won't work right. I have to push down on it hard. Is there a way I can have it send to Razer for professional repair?

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3 years ago
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Carl84uk
posted in Razer Support

Hyper shift issue

Hey all when i use the hypershift button it removes the function of the key I map it to is there any way to make it not do this because my hand is near the D,F,G keys when im playing a FPS I want to press a button near my fingers to activate the other set of button configs on my mouse but taking my hand away from the movement position to press the FN or other key is to slow. I can set hypershift to the G key thats near my finger but it removes the function of the G so when im typing theres no G inputted, I have to keep mapping and un mapping the G button when in and out a game for normal internet use. Which makes it counter productive when going to and from gaming. If i use a key that im not bothered about losing its the oversite side of the keyboard that going to cause me getting hammered on FPS games to access the other set of buttons on the mouse. Im gonna get smoked doing this.

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3 years ago
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KneeTattoos
posted in Razer Support

Driver issue, synapse issue, razer issue.

So recently I finished my pc build. And to top it off I got a razer mouse and used the headset I bought last year for the the build (budget constraints it took me around a year to finish the pc) now my issue is I was getting a pfn blue screen error, so I wanted to verify my driver's. That's how I discovered it was both my viper mini (rzdev_008.sys) and my headset razer nari (rzdev_051c.sys). I have contacted support on reddit and so far they have just told me to run sfc scannow and everything was fine. I came across a reddit post from two years ago with someone with the same problem. I see no fixes and I am out of ideas.

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3 years ago
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Vinnyboy68
posted in Razer Support

Kraken Tournament Edition mic won't work

Hello. I've tried (almost) everything that's been suggested to fix this problem. It all started all of a sudden in November when the mic on my Kraken Chroma stopped working for no apparent reason. I've never touched the settings for the mic. Ever. I've also always been keeping my drivers updated, I have a driver update software! So when I purchased these new headphones for my Christmas gift I must say that I've been more than disappointed that the mic still doesn't work. Also I must point out that I've deleted all Razer software from my computer. They. Never. Work. Updates didn't fix them either. Please help. PS I have a HP Envy laptop. Windows 10 64-bit.

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Razer.Caziel
3 years ago
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YellowfrontIVORY327
posted in Razer Support

activation code

i bought a new pc and cannot find my activation code for my kraken ultimate headset. any help would be awesome!

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3 years ago
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jayoftheidead
posted in Razer Support

Razer Kraken TE Game/Chat adjuster not working

Hi I have just got myself a Razer Kraken Tournament Edition, Sound quality is good with THX Spatial audio however the game/chat adjuster doesn't work at all, If I turn the adjuster to focus more on chat than game, it just quietens all audio to basically mute INCLUDING the chat and if I do it the other way, where I adjust it to game audio, it makes everything louder including chat, basicallty making the adjuster a volume up/down wheel rather than what it is meant to do, I have set the chat and game headset as my default device and default communications device, but it doesnt seem to change anything. Has anyone else had the same issue?

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3 years ago
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Kacperekk0
posted in Razer Support

Razer Kraken Pro V2

Hi there, I build my new pc, and had to downoload every single apps. Didnt know that Razer made Synapse 3.0 and I always was on 2.0. I already saw that 3.0 doesnt' support my headset ,but 2.0 should, doesnt it?Also I already registered on they website but still apps dont show me these. Someone can help or give solution?

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Razer.Speedcr0ss
3 years ago
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RUBYeverUltraPink429
posted in Razer Support

I have Bootcamp but...

Will razer synapse work on bootcamp BUT what if I configure my settings on bootcamp and switch to my normal mac drive, will the settings still stay or not?

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3 years ago
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TheDinoKingK
posted in Razer Support

Will the razer mamba wireless get an update?

basically, I'm curious If razer will give the mamba an update like with the DeathAdder v2 pro or the viper ultimate, yes I already know there's a wireless version but still would be cool that It got a bit of an update.

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3 years ago
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gabrrr82
posted in Razer Support

kraken x ps4

hi guys, there is something that make sound the kraken x like in the pc with the 7.1 appengine on ps4!?!?!? Cuz i don't lnow why but also the volume when im on ps4 looks low instead of using them on pc. it's ok also anything to buy like separate dac or other just suggest me. i don't wanna buy a new pair of headset. thx stay safe

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3 years ago
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rushMysticinteractive323
posted in Razer Support

Razer Raptor Need Some Help..

So I bought the razer raptor recently, Does the hdr support dp 1.2? I thought it was dp 1.4 and it say that on the websites but on the manual it say dp 1.2. Now im confused ;_; tbh i feel kinda scammed. even in the razer support page say its a 10 bit with dp 1.4 and type c 1.4????????

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3 years ago
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Mixologist23
posted in Razer Support

Razed Wolverine Ultimate Edition Xbox One controller

I’m trying to register my razor ultimate edition controller and I cannot find the product number

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Razer.Speedcr0ss
3 years ago
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Scrameosaxe
posted in Razer Support

Gama

My virus prot software said gama was a virus, yet apparently razer trusts it, is it safe?

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S
3 years ago

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