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Razer Support

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  • 38,764 Threads
  • 56,278 Replies

38764 Threads

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bitIOLITEQuickSilver962
posted in Razer Support

razer blade 2019 2 monitors

Hey I have the RB2019 and I was trying to get 2 monitors but seems like the usb-c doesn't recognise it. Is this normal? Do I need to use the mini displayport instead? cheers

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3 years ago
I
ItsNotHacksDude
posted in Razer Support

Razer Synapse Failed to Start

I was just exploring in the software and looking at the calibration tab and when I clicked to add a new mousepad because I wanted to try it out and see what it did my mouse cursor froze and I couldn't do anything. I restarted my computer but having Razer Synapse on startup the same result happened again. I then disable the auto startup and did some research on the forms. I then reinstalled to see if that would fix my problems and it just created another one. I started getting the error message saying "Razer Synapse Failed to Start". I tried everything that I could find from Reddit to the forms on the razer website. I have uninstalled and reinstalled it many times. I have checked that I have the latest version of .Net Framework, the whole thing. And nothing is seeming to work.

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Razer.Caziel
3 years ago
C
CrysisMoD
posted in Razer Support

RAZER MAN O WAR 7.1 SIGN IN

I CANT FIND MY ACTIVATION CODE FOR THE MAN O WAR SYNAPSE APP I JUST GOT A NEW COMPUTER AND THE APP SAYS I DONT HAVE ACCESS ANYMORE ANY HELP WOULD BE APPRECIATED

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C
3 years ago
G
GEmmanuel
posted in Razer Support

Razer Laptop Keyboard Partially Lighting Up

Recently my keyboard on my razer 15 (2018) partially lights up. I tried uninstalling razer synaps but that did not work. Has anyone else had this issue and were able to fix it. Any help would be appreciated!

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G
3 years ago
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Nike3651
posted in Razer Support

Synapse Connect not displaying games at all

Good Afternoon. I used to have the functionality on my blackwidow chroma keyboard, while playing certain games, to have lighting effects that were enabled simply by opening a game, such as call of duty, and playing it. I recently discovered that it's not working anymore and also it's not displaying games at all under the connect. Any suggestions on how to fix this will be much appreciated.

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3 years ago
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Eminencelinkever471
posted in Razer Support

custom keycaps

can i use a custom keycaps on razer blackwidow chroma v2 ? like this https://www.aliexpress.com/i/4000130061265.html?spm=2114.12057483.0.0.2b8d35a8J6iVa2

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E
3 years ago
K
KinkiSway
posted in Razer Support

Dark light spots on Huntsman TE

Some keys on my Huntsman TE have dark spots on the lettering that doesn't let light pass through. Is there a fix to this?

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K
3 years ago
M
mariner1963
posted in Razer Support

loading my razor gold account

What gift cards can i use to load my account?

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M
3 years ago
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WipeoutRaider
posted in Razer Support

how does the rgb work

someone plz help me figure out the rbg lighting on my razer huntsman mini

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H
3 years ago
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GmasterJ
posted in Razer Support

Reset computer 7.1 Surround sound code

Hey I had to reset my computer to original factory boo. But when I went to re enter my access code for my 7.1 it said license code invalid... how do I get it to work again?

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3 years ago
R
RuiMaio
posted in Razer Support

MOUSE1 button of my both razer mice automatically "resets"

Hello, I had a problem with my Razer Deathadder, that I've been around for 3 years. I started to have a problem in which when I was using MOUSE1, sometimes, it did not take over. I think it becomes easier to explain with an example. You probably recognize games that need to leave their finger on the mouse to perform an act, such as the case of "adjusting a grenade in some game", when pressing the MOUSE1 button there are times that the grenade is sent alone even though I have the finger on the mouse . I hope I have been explicit. So I think that the mouse would already have some use so I bought a new one, Razer Basilisk. What happens, and in order not to stretch any longer, is that 1 month later I had the same problem. I hope you can help me solve the problem and also if you have already solved something like that you can always help. I have already contacted Live Chat with Razer Support where they provided me with some steps to solve the problem but I still have it... My english is

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R
3 years ago
-Mr.Nobody-
-Mr.Nobody-Insider
posted in Razer Support

What is the best way to clean Chroma Mats

Hello again everyone, I hope yall have great day ! I'm here today concerned about my mats I've tried many things but it's seems like nothing have succeeded to clean my mats. Anyone here have the same experience and found the better solution? If do please shared with US ! Thank you!

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-Mr.Nobody-
3 years ago
3
322001H07601217
posted in Razer Support

Razer Blackwidow RGB issues

Hi, I installed razer synapse to change the rgb of my keyboard, but when I put an effect on synapse, it shows the effect on synapse and when I click save, it doesn't change the effect / the rgb from my keyboard. Does anyone have a solution?

4
D
3 years ago
C
ConantiDabitur
posted in Razer Support

Blackshark V2 Pro - Looking for default firmware

Edit: Discovered that updating the firmware breaks the headset. will create a new post detailing the problem

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C
3 years ago
F
felip_e
posted in Razer Support

Razed Cortex Make adjustments button not working

When I go to press the make adjustment button for Valorant nothing happens and I don’t know how to fix it. I tried reinstalling easer cortex but still had the same issue

1
A
3 years ago
S
sourceventureAwesome296
posted in Razer Support

Vespula V2 Deforming

Hello, I bought a new Vespula V2 mousepad that arrived a couple of weeks ago in the mail and I noticed the foam hand rest deformed on it's first couple of uses. I have attached some pictures: I would like to know if that's normal? Or if I should return the mat for a refund. Images: https://imgur.com/a/o2znAgo

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S
3 years ago
B
Benickl
posted in Razer Support

Razer Blade 15 Advanced 2019 #-Key can not be configured in Chroma Studio

Hi I have a problem with the #-Key on my Blade 15. If I just use the preset effects there are no issues but if I want to make some on my own (what worked until yesterday) the #-Key can not be configured. It shows on the right that a effect is put on to it but the Key stays black. I hope someone can help me have a nice day, bye.

0
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3 years ago
A
AdamThomson1993
posted in Razer Support

HELP! RBS 2019 problem with Intel 620 driver

I have a 2019 razer blade stealth mx150 model. Out of the blue my laptops started to become stuttery and unusable which I've been able to narrow down to the Intel 620 display driver. When I revert it to the Microsoft basic display driver the computer works perfectly but as soon as it updates the laptop is literally unusable. I've tried the installing driver direct from the razer website, fresh Windows installs, the lot. please any ideas this is driving me crazy.

1
Razer.Caziel
3 years ago
T
technoSafetyYellowbus618
posted in Razer Support

Chroma effects

My friend shared with me files that has effects of keyboard, but when I try to import it, it does not show in the file that I saved it on, which is mean I can't import it. Hopefully you understand my problem and I am sorry for the weak language. https://prnt.sc/10gm4xb This is a picture of the problem if you need it.

5
T
3 years ago
S
SilentTrooper
posted in Razer Support

Razer Orochi blinking rgb led only cannot connect to pc

Hi A little help here i have a razer orochi for 3 years its been fine until it suddenly stopped detecting in all of my pc and laptops tried reinstallation of software still not working pls any advice on this thanks

0
S
3 years ago
R
Randeka
posted in Razer Support

Uc buy problem

Plzz help me to buy ucc they show me that tansfer has failed why did they show like

0
R
3 years ago
R
retroJET384
posted in Razer Support

Synapse Central or Synapse 3

Not sure which, I assume Central, but each time I reboot my PC, it wants my password again to log in. I always check the box to save my password. This is problematic if I need a quick reboot to get back into a game, because I store my password in a password manager so it's a few extra steps (and time) to get the password. I was going to submit a ticket to report this but the only option was community support so that's why this post.

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R
3 years ago
Z
Zaetrul
posted in Razer Support

3 hours uninstalling/reinstalling Synapse 3 FAIL

Hey so uhm. All this use to work and suddenly Synapse won't open. I've gone through multiple attempts and guides on how to fix it. Can a support member hastily get in here and fix this please? kind of bull. Edit: https://drive.google.com/file/d/1hi2BbzCAlIvl7TT1Cz4mMFgWUXtlfSQB/view?usp=sharing

1
Razer.Caziel
3 years ago
I
iwantalatina4myself
posted in Razer Support

Doesn’t light up

My razer lancehead doesn’t light up on wireless mode but does then it is connected. It works but doesn’t light up. The % is on 100 and i have deleted and restarted everything on the control panel and deleted synaps and reset the mouse. Need help:(

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I
3 years ago
F
freshSkyMagentaONYX769
posted in Razer Support

Razer Synapse not recognizing Naga

I recently updated Razer Synapse to the newest version, but now it won't recognize the Naga in the app

0
F
3 years ago

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