Razer Support | Razer Insider

Razer Support

-

  • 38,682 Threads
  • 56,210 Replies

38682 Threads

G
Gianlucadbl
posted in Razer Support

Change SSD

I should upgrade my SSD 256 GB of RBA 2019 with an SSD nvme 1tb, is there any guide? I would like to pass everything I have from the old SSD to the new SSD, I have an external 1tb hdd to do it if it's possible.

0
G
5 years ago
M
Melchior1968
posted in Razer Support

CORE X and Stealth 13 connect issue

I am trying to set up the Razer Core X with Stealth 13. The Graphic board is MSI RTX 2070 Ventus. Im having a trouble making the setup work. First, the Synapse doesn't recognize the Core. It should show up on the dashboard when I connect the Core and Stealth correct? I tried to install the Nvidia driver, but the installer doesn't recognize the board. Could it be that the Core is defective? The firmware is up to date. The latest Intel driver installed.

0
M
5 years ago
S
Scotticus27
posted in Razer Support

Razer Tartarus V2 - Turbo function not working following update of synapse firmware

Carried out all instructions given by razer tech support - still no solution. Does anyone else have this issue?

0
S
5 years ago
T
Twinky123
posted in Razer Support

Synapse Issues

Hello! Hoping someone can assist. I've been having issues with the Synapse software. When I install Synapse 3 (or 2) my mouse starts lagging (jumping on the screen) and my audio starts crackling, stuttering and cutting out. Uninstalling and then rebooting fixes the issue. I've googled for solutions a bit and here's what I've done so far. - I'm on Windows 10 - I've tried uninstalling/reinstalling Synapse 3/2 (uninstalling through Add/Remove Programs and also with Geek Uninstaller) - Tried updating my realtek audio drivers - Changed the Polling Rate in Synapse to 500 (from 100) - Change the audio rate to CD 16 bit, 44100 Hz - Made sure any sound processing options were disabled - Uninstalled some of the Asus audio software that I had installed - Made sure no devices were set to "Allow the computer to turn off this device to save power" in Device Manager - Removed any unneeded USB devices - Tried multiple USB ports Not sure what else to try at this point but I'd really like to be able

2
T
5 years ago
N
NetCrash
posted in Razer Support

Blade 2019 - 1st Blue Screen (VIDEO_MEMORY_MANAGEMENT_INTERNAL)

Was just using my device, Steam was downloading some games, I was just browsing something and that BSOD hit me. I have let Windows update everything 100% (device is only 3 days old but I got every single windows update), I have not touched Intel drivers from anywhere nor NVidia yet (given this BSOD came from desktop use I figure its more Intel, maybe?) I have not looked for razer driver upgrades or firmware updates. Should I? Other ideas? edit: I noticed https://www.reddit.com/r/razer/comments/ar3lwg/warning_be_wary_of_opening_geforce_experience/ is this a compat issue between geforceexperience and razer synapse both trying to play with profiles and what not? (I like using nvidia GFE for Whisper mode, etc.) edit2: bugcheck is 10e, and param 1 is 0x25 edit3: found references in nvidia forums about this - https://forums.geforce.com/default/topic/1098138/geforce-rtx-20-series/geforce-experience-causing-blue-screen/2/ and at this point I went to nvidia and have let it install the late

2
Razer.Caziel
5 years ago
M
Muneric
posted in Razer Support

Kraken 7.1 V2 Micophone Issue when settings in Synapes

This is my first time having major issue with using razer products. I can not find any post thread related to what I experiencing (via googling) so decided to post this thread. I was using kraken 7.1 v1 headphone for a while. The sound and microphone was perfect but it hurts my ear when wearing at long period of time, so decided to buy kraken 7.2 v2 instead. This is when problem occurs. Although I have format my windows and reinstall new windows 10, I have problem when I activated Mic noise, ambient noise reduction, mic volume, or any adjustment in synapse. The problem is the mic randomly mute for no reason (without notification or warning). The problem disappear when I have no adjustment to the microphone settings related. My keyboard noise and ambient noise all go into the mic and it is very annoying for recording video or chatting online with my friends. Thinking that if I can not fix this problem I might go for other headphone. I am not sure whether the problem occurs from hard

1
Razer.Caziel
5 years ago
O
Oleczek
posted in Razer Support

Razer Nari Ultimate

Dear Razer! What support does the Razer Nari Ultimate for PS4 support have? Greetings, Olek

3
Razer.Caziel
5 years ago
J
JaydontheThingInsider
posted in Razer Support

Loading on Startup

I have turned off load on startup for Synapse 3 in the software and in the App Settings on my computer yet it still loads on startup. Kinda Annoying! Any help?

0
J
5 years ago
C
Casnilie
posted in Razer Support

Huntsman's elite color?

Not a hard thread. I'm trying to rework my gaming station and I like everything to match color and I really want the huntsman elite keyboard, but it doesn't say what color it is? I know it's black but is it normal black, gun metal, ect? I'm buying other razer products and just want to make sure I get matching colors

0
C
5 years ago
D
Darksbane86
posted in Razer Support

Razer Synapse 3 Lighting Stuck

Hi guys, anybody facing this issue where your synapse 3 lighting stuck and stop functioning? Apparently mine happened whenever I have mogul.gg open on browser and in Chroma Studio it states this error. Works fine once I close mogul on browser.

3
R
5 years ago
J
joaquin.montesdeoca
posted in Razer Support

Some of my keyboard keys don't work properly

Hi, I've bought a Razer Cynosa Chroma last year and it worked properly, but recently the C key started to malfunction. When I pressed it, it did not write the C letter. Upon checking on an online keboard tester, I found that when I pressed the C key, it pressed the Alt key at the same time, so the C key was impossible to use. The other keys seem to work fine, though.

0
J
5 years ago
D
directplaneFuchsia627
posted in Razer Support

Razer blade 14" 2017 My charger is not working

There's green light when I plugged into AC but it is not charging my laptop. Can it be fix or I have to buy a new one?

1
R
5 years ago
D
dailyONYXOldLace481
posted in Razer Support

My Razer Deathadder Chroma has stopped working D:

Hello, i was wondering what i would be able to do in this situation. My Razer deathadder chroma has stopped working and i was hoping there is something that can be done i.e a replacement etc. Please let me know :)

3
R
5 years ago
G
girlnextgrave
posted in Razer Support

Insufferable beeping noise when headphones are plugged into Wolverine Tournament Edition

I have had my Wolverine TE controller for about a week. It was great at first, but within the past two days it has begun to make this intolerable, continuous beeping/buzzing noise and/or no sound plays at all whenever I plug a pair of headphones or a headset into it. It is not the headphones, I have tried three different pairs and all of them have the same result although they work fine with my laptop and cell phone. It is not the console; I have used it on two different XBOs and it has the problem on both. Changing the audio settings does absolutely nothing. I do not have this issue with any other controller. Razer Support was of no help whatsoever and claimed that they "have never heard of this issue before" despite the fact that I have seen multiple people online with the same problem on both the TE and the Ultimate, and predictably, no helpful responses. My university is in the middle of nowhere so I can't even go to a UPS to return it. Frankly, I'm stuck and extremely frustrated

0
G
5 years ago
S
ss3teddy
posted in Razer Support

Mamba Hyperflux Power Issue

Hey all. New to the Razer ecosystem. Received my Razer Firefly + Mamba Hyperflux a couple days ago and am very pleased with my purchase. It feels so premium compared to my old wireless 3-button laser mouse I've been using since 2008 lol. I searched forums and didn't find anything quite like my issue so I'm posting here. My problem is when I shut down my PC all the LEDs and power indicators turn off as they should BUT if I move the mouse on the pad after that the mouse LEDs and power indicator light up and will stay on. Keep in mind the Firefly power indicator and LEDs are still off so it should not be providing power correct? I think it's strange that the Mamba is still receiving power. It'll stay on all night unless I start and shutdown my PC again and make sure not to bump or move the mouse. Is this intended behavior? How can I fix it? Thanks in advance and I appreciate any help.

1
Razer.Caziel
5 years ago
K
kalokas1
posted in Razer Support

purchase varification to unlock synapse surround pro

Hi i just bought the RAZER:Kraken pro v2.I registed it in razer id but when i try to activate my surround pro there is a *.I have read that i have to varificate the purchase by sending a picture of the receipt but i dont know where

1
Razer.Caziel
5 years ago
I
Infernoss1990
posted in Razer Support

Razer Kraken Pro V2 - chat audio input too low in game (PS4)

Hi There, So yesterday I received my new Razer Kraken Pro V2 headset. I am using it for the PS4. So when playing solo it was perfect, all audio is great and it is very comfortable. However then my friend joined in a party. At first I heard him talking very well (no game noice), but then the game started and during the fights (BF5) I just don't hear him. The noice from the fights is way higher than his voice input. I am allready going through all kind of forums, but I still dont really see a good solution. I allready tried to change the settings in PS4 (you can set the mix between chat/game) but it doenst work, also seems to reset the whole time. I dont know if I can change the settings by using a program (synapse) at PC which then works the same in PS4? I mean putting the game volume on 50% and setting chat input from others to 100% (something like that). Anyone has some advice? Thanks! If I still wont be able to hear my friends I unfortunately have to return the product.

1
Razer.Caziel
5 years ago
S
siteTurquoiseretro451
posted in Razer Support

RP2: WiFi-Calling o2-de

Hey there, just bought my RP2 and was kinda disappointed, that WiFi-Calling was an option but obviously doesn't work. Is there someone from the staff, who can tell me, if razer integrated the needed config files for o2-de (aka telefonica germany) or maybes plans to do so? Thanks :smile_:

1
Razer.Caziel
5 years ago
L
LosCoy
posted in Razer Support

No profiles listed on razer workshop

Anyone know why the workshop will not load profiles for me? I tried chrome/ie/edge and cacheless browser - still nothing, nothing loads on the page

1
D
5 years ago
A
aybruce
posted in Razer Support

Cannot turn off mobile data (Razer Phone 2 Android 9.0 Pie)

Turn off mobile data in setting, the internet connection is still on In developer option, the "Mobile Data Always Active" option is already off Any Razer Phone 2 user get this problem too?:frown_:

0
A
5 years ago
D
DrizzteEUNE
posted in Razer Support

Razer Phone 2 - terrible battery life since last update

Hi, Since the recent update which was 2-3 days ago, my phone started to die approximately 2 times faster. Before the update, at fully charge I would use phone the whole day (around 4hours of screen usage) and I would still have around 30-40% battery left in the evening. I didn't even have to charge it every day. I was so amazed how long this 4,000mAh battery would last. So convenient. After the update though, the bubble has burst. First day with new software and my phone dies at 6pm - with the approx. same screen usage. Same story yesterday. During the night to compare, when I don't use the phone at all, I used to lose like 10% battery life. I used to charge the phone before going to sleep, unplug it for the night and wake up with +/- 90%. Today I lost 70%. It drained almost all the battery overnight - of course I wasn't using my phone at all. The screen usage is at 6 minutes at the moment and I'm left with 20% - 9:30 am, whereas before it was around 85% at that time during the day.

0
D
5 years ago
T
The_Sakaala
posted in Razer Support

Synapse 3 and Firefly Cloth mousepad bug

I've recently bought firefly cloth mousepad, but synapse detects it as hard edition. Can I fix this somehow?

3
R
5 years ago
H
Huuge
posted in Razer Support

Razer mama TE dont even connect to my pc...

Hello, So i was playing CS:GO and my Razer mamba TE just shut down. Lights just disepear, and buttons dont work anymore since this time. Now my mouse dont connect to my pc. If i turn my mouse like 50 times sometimes it connects just for 3 seconds. Please help me I tried with Synapse and 5 seconds rebooting nothing worked. Thanks back Sorry if my english was bad ;)

6
R
5 years ago
A
AliceL11
posted in Razer Support

Synapse 3 and update notification always show on start up

my Synapse 3 always show on start up even I checked "minimize to system tray" and the update notification always pops up at startup too when there's a new version EVEN THOUGH I checked "automatically check for updates" off ... seems none of the setting works it just pop up anyways... btw my system is the newest version of windows 10. It's so annoying and wasted a lot of my time searching for a solution...and typing this support forum.... if this doesn't fix. I will never use any razer devices again .

6
D
5 years ago
B
byteVerdigrissite987
posted in Razer Support

FAILED TO STArt

HI. Yesterday i bought new razer basilisk. And tried to download razer synapse 3.after it says me ..FAILED TO START.. i reinstalled it, and nothing again ..failed to start. I downloaded it to another computer, anf error there to. PLS help. but now i want to make money return for mous.

1
R
5 years ago

Badges

View More
CookiesCookie settings