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Razer Support

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38740 Threads

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directplaneFuchsia627
posted in Razer Support

Razer blade 14" 2017 My charger is not working

There's green light when I plugged into AC but it is not charging my laptop. Can it be fix or I have to buy a new one?

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5 years ago
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Muneric
posted in Razer Support

Kraken 7.1 V2 Micophone Issue when settings in Synapes

This is my first time having major issue with using razer products. I can not find any post thread related to what I experiencing (via googling) so decided to post this thread. I was using kraken 7.1 v1 headphone for a while. The sound and microphone was perfect but it hurts my ear when wearing at long period of time, so decided to buy kraken 7.2 v2 instead. This is when problem occurs. Although I have format my windows and reinstall new windows 10, I have problem when I activated Mic noise, ambient noise reduction, mic volume, or any adjustment in synapse. The problem is the mic randomly mute for no reason (without notification or warning). The problem disappear when I have no adjustment to the microphone settings related. My keyboard noise and ambient noise all go into the mic and it is very annoying for recording video or chatting online with my friends. Thinking that if I can not fix this problem I might go for other headphone. I am not sure whether the problem occurs from hard

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Razer.Caziel
5 years ago
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RealBrandonMcGowan
posted in Razer Support

Razer Blade Stealth Screen Scaling

Hello, so my razer blade stealth (2017) is scaling applications awfully. It is really hard to foucus on things when they are super small or too big, what can i do?

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5 years ago
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Darksbane86
posted in Razer Support

Razer Synapse 3 Lighting Stuck

Hi guys, anybody facing this issue where your synapse 3 lighting stuck and stop functioning? Apparently mine happened whenever I have mogul.gg open on browser and in Chroma Studio it states this error. Works fine once I close mogul on browser.

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5 years ago
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ss3teddy
posted in Razer Support

Mamba Hyperflux Power Issue

Hey all. New to the Razer ecosystem. Received my Razer Firefly + Mamba Hyperflux a couple days ago and am very pleased with my purchase. It feels so premium compared to my old wireless 3-button laser mouse I've been using since 2008 lol. I searched forums and didn't find anything quite like my issue so I'm posting here. My problem is when I shut down my PC all the LEDs and power indicators turn off as they should BUT if I move the mouse on the pad after that the mouse LEDs and power indicator light up and will stay on. Keep in mind the Firefly power indicator and LEDs are still off so it should not be providing power correct? I think it's strange that the Mamba is still receiving power. It'll stay on all night unless I start and shutdown my PC again and make sure not to bump or move the mouse. Is this intended behavior? How can I fix it? Thanks in advance and I appreciate any help.

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Razer.Caziel
5 years ago
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awesomeflowDarkLiver968
posted in Razer Support

Wolverine Ultimate controller not working.

I just got my new controller today, I tried put the cable on, read all the manuals, installed the synapse but the controller was not working. Eventually I went to my sister's computer and what I noticed is contrary to when I plugged it to my computer, it immediately turned the lights on the controller on which was not happening on my computer. I don't know what to do, please help!.

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Razer.Caziel
5 years ago
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kalokas1
posted in Razer Support

purchase varification to unlock synapse surround pro

Hi i just bought the RAZER:Kraken pro v2.I registed it in razer id but when i try to activate my surround pro there is a *.I have read that i have to varificate the purchase by sending a picture of the receipt but i dont know where

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Razer.Caziel
5 years ago
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dailyONYXOldLace481
posted in Razer Support

My Razer Deathadder Chroma has stopped working D:

Hello, i was wondering what i would be able to do in this situation. My Razer deathadder chroma has stopped working and i was hoping there is something that can be done i.e a replacement etc. Please let me know :)

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5 years ago
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byteVerdigrissite987
posted in Razer Support

FAILED TO STArt

HI. Yesterday i bought new razer basilisk. And tried to download razer synapse 3.after it says me ..FAILED TO START.. i reinstalled it, and nothing again ..failed to start. I downloaded it to another computer, anf error there to. PLS help. but now i want to make money return for mous.

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5 years ago
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Infernoss1990
posted in Razer Support

Razer Kraken Pro V2 - chat audio input too low in game (PS4)

Hi There, So yesterday I received my new Razer Kraken Pro V2 headset. I am using it for the PS4. So when playing solo it was perfect, all audio is great and it is very comfortable. However then my friend joined in a party. At first I heard him talking very well (no game noice), but then the game started and during the fights (BF5) I just don't hear him. The noice from the fights is way higher than his voice input. I am allready going through all kind of forums, but I still dont really see a good solution. I allready tried to change the settings in PS4 (you can set the mix between chat/game) but it doenst work, also seems to reset the whole time. I dont know if I can change the settings by using a program (synapse) at PC which then works the same in PS4? I mean putting the game volume on 50% and setting chat input from others to 100% (something like that). Anyone has some advice? Thanks! If I still wont be able to hear my friends I unfortunately have to return the product.

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Razer.Caziel
5 years ago
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siteTurquoiseretro451
posted in Razer Support

RP2: WiFi-Calling o2-de

Hey there, just bought my RP2 and was kinda disappointed, that WiFi-Calling was an option but obviously doesn't work. Is there someone from the staff, who can tell me, if razer integrated the needed config files for o2-de (aka telefonica germany) or maybes plans to do so? Thanks :smile_:

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Razer.Caziel
5 years ago
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dotblink
posted in Razer Support

Horrible Buzzing Audio

So I recently started getting this issue with my Razer headphones. I've recently when enabling my `Razer Kraken TE - Game` audio driver as my default driver I get this horrible and loud buzzing, scratching, or en-longed beep. I don't know how exactly to disable this either. I saw a forum saying it could be the power or un-grounded PC ect so on so forth but this out of the blue was a thing. I recently was using voicemod and have decided to stop using such software and before I would get this issue after switching default devices back and forth from my speakers to headphones. If anyone could supply me with a fix to this that would be great! As I currently am surviving off of the `Razer Kraken TE - Chat` driver.

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Razer.Caziel
5 years ago
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Theo468
posted in Razer Support

Razer Phone 2 USB port

Does anyone elses port feel loose when the adapter is plugged in? I honestly feel that its going to fall out by itself and be lost forever.

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Razer.Caziel
5 years ago
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Oleczek
posted in Razer Support

Razer Nari Ultimate

Dear Razer! What support does the Razer Nari Ultimate for PS4 support have? Greetings, Olek

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Razer.Caziel
5 years ago
SAVI0
SAVI0
posted in Razer Support

Kraken Tournament Edition Game/Chat problems

Hello, Setting Razer Kraken TE - Chat on communications devices and Razer Kraken - Game as main audio peripherals, so you can take advantage of the volume balance on the supplied controller, using programs like discord I don't feel anything, the audio simply disappears . If instead I consider the Razer Kraken TE as the main and unique peripheral I hear everything but I lose control of the chat volume. How can I solve it?

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Razer.Caziel
5 years ago
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Huuge
posted in Razer Support

Razer mama TE dont even connect to my pc...

Hello, So i was playing CS:GO and my Razer mamba TE just shut down. Lights just disepear, and buttons dont work anymore since this time. Now my mouse dont connect to my pc. If i turn my mouse like 50 times sometimes it connects just for 3 seconds. Please help me I tried with Synapse and 5 seconds rebooting nothing worked. Thanks back Sorry if my english was bad ;)

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5 years ago
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Oleczek
posted in Razer Support

Razer Thresher 7.1 PS4

Dear Razer! I am writing about the Razer Thresher 7.1 PS4 headphones. Namely, I am interested in the question if these headphones connected to a PC will play sound with the same high quality in Dolby Surround 7.1 format? Secondly, whether the sound transmitted via USB Dongle differs in quality from the sound transmitted by the base station on the PS4 platform as well as the PC. Thank you in advance for your answer, greetings Olek

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5 years ago
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thetolytrinity
posted in Razer Support

Blade stealth 2019 vs Adobe illustrator

So... I’ve had my new stealth for little under a week, and finally decided to stop staring at it and put it to work, I downloaded my usual adobe cc programs and at 3 attempts of using the program the laptop has frozen for more than 10 minutes, twice I’ve had to force restart the machine in a row... I haven’t even been able to start a project luckily, because God knows it would be worse if it was happening half way through... Now I’m not a tech mogul but I’m pretty sure I’m quite sufficient on computers, why oh why, can my brand new laptop not handle adobe illustrator lol Pls help I own the graphics model

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5 years ago
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NetCrash
posted in Razer Support

Blade 2019 - 1st Blue Screen (VIDEO_MEMORY_MANAGEMENT_INTERNAL)

Was just using my device, Steam was downloading some games, I was just browsing something and that BSOD hit me. I have let Windows update everything 100% (device is only 3 days old but I got every single windows update), I have not touched Intel drivers from anywhere nor NVidia yet (given this BSOD came from desktop use I figure its more Intel, maybe?) I have not looked for razer driver upgrades or firmware updates. Should I? Other ideas? edit: I noticed https://www.reddit.com/r/razer/comments/ar3lwg/warning_be_wary_of_opening_geforce_experience/ is this a compat issue between geforceexperience and razer synapse both trying to play with profiles and what not? (I like using nvidia GFE for Whisper mode, etc.) edit2: bugcheck is 10e, and param 1 is 0x25 edit3: found references in nvidia forums about this - https://forums.geforce.com/default/topic/1098138/geforce-rtx-20-series/geforce-experience-causing-blue-screen/2/ and at this point I went to nvidia and have let it install the late

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Razer.Caziel
5 years ago
4
43245323f
posted in Razer Support

Error with installing Synapse 3.

Hello everyone, I am writing this topic, because of the problem with installation of Synapse 3 software. Let me try to describe it. While trying to process the installation it stops at about 13 percents and the error appears after that. The error says that the "User's computer does not meet the system recruitments.". That's the screenshot: https://i.imgur.com/MWSSzGI.jpg I would be more than happy if you will help me in sorting this problem out. Thank you.

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5 years ago
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The_Sakaala
posted in Razer Support

Synapse 3 and Firefly Cloth mousepad bug

I've recently bought firefly cloth mousepad, but synapse detects it as hard edition. Can I fix this somehow?

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5 years ago
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AlexVienna76
posted in Razer Support

Razer Cortex Mobile keeps logging out

I have a strange account problem on my razer phone. Whenever I open the Cortex App or the The Theme store I am logged out and when I check the account page on settings there is no razer account. When I log into the theme store the razer account appears in settings but as soon as I open the cortex app i am logged out after a few seconds and the account disappears from the settings. Anyone else with this problem?

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Razer.Caziel
5 years ago
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Devinpa98
posted in Razer Support

Razer Phone 2 cheap speaker grills

I just bought the Razer phone 2 about 2 weeks ago and was very excited on getting my hands on one. So far I like everything about it. I haven't had any software issues but it already has 3 cracks on the front speaker grills. I'm not sure if it's worth getting it fixed because they gave me a quote of $150+. There should be no reason why they decided to make a grill out of plastic for everyday use. I haven't found any threads about the same situation I'm in but if there is please let me know and what your thoughts are on this.

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Razer.Caziel
5 years ago
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dspBuckle
posted in Razer Support

Razer Synapse 3 no longer adjust lighting with profile (BW Elite)

I swap keyboard profiles and the lighting does not change with profile. Keyboard: BW Elite Version: 3.1.627.5 - Hugo

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5 years ago
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PassThePepper
posted in Razer Support

Question about Razer Chroma

I recently got a Razer Ornata Chroma and went to r/ChromaProfiles for some cool effects and most of the downloadable files are .chromaeffects files and when i download they do not show up in my import menu in the Synapse. Is this an error on my end or is the format unusable by my keybaord? Thanks in advance

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P
5 years ago

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