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Razer Support

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  • 38,701 Threads
  • 56,244 Replies

38701 Threads

SkinChanger_Mathews
SkinChanger_Mathews
posted in Razer Support

Support for Razer Mamba wireless mouse drivers for razer synapse 3.0

When will my Razer Mamba Wireless Mouse be supported on razer synapse 3.0? It's very annoying that my mouse isn't following the colors of my razer chroma supported keyboard and razer hardmat firefly mouse pad...

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5 years ago
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PseudoCoffee
posted in Razer Support

How can i prevent the keyboard and mouse from randomly waking up the pc?

Ever since I bought a razer cynosa and razer naga trinity the pc keeps getting waked up for no reason when the mouse or keyboard is not even touched. How can I fix this?

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5 years ago
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horen1549
posted in Razer Support

Huntsman Elite does not store color profile

My Huntsman Elite with Synapse 3 does not store any lightening profiles to the onboard memory. Is this really the case for the best razer keyboard ?

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5 years ago
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fresh_rat
posted in Razer Support

Air Pockets on Razer Basilisk Mouse

Had this mouse for a while now. These just suddenly popped up. How do I fix this?

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5 years ago
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bowen987654321
posted in Razer Support

Razer ManO'War Crackling

I've had the wired Man'O War headset for a while and recently whenever I use the dial to turn the volume up or down the headphones start crackling, it doesn't do it if I turn the volume up or down on my pc or on the video player though. It will work fine when I play a video, it only starts cracking when I adjust the volume using the dial. Any help would be appreciated.

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5 years ago
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bicycleVenetianRedhit654
posted in Razer Support

Razer phone 2 Cracked screen + back. Need advice.

I purchased a razer phone 2 through best buy a week ago. I accidentally dropped some weights on it while I was working out because this phone is super slippery. It is still functional, but the cracked screen and back is ugly to look at. Seeing as how I didn't get the best buy protection plan nor could I return it as it is damaged, I took it to a local cell phone repair store only for them to say that they couldn't help me since they couldn't find any spare parts online. So, what are my options here? Can I just turn this in to the official razer company and have them fix it? Or do I just take the L until my next upgrade?

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5 years ago
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RazzleDazzleRoselink913
posted in Razer Support

Razer Cynosa Chroma- Synapse not running

Hey. I bought the keyboard a few days ago. I installed the RAZER SYNAPSE 3.0 beta software, which does not work as it should Razer Central turns on, but I have the message: SYNAPSE 3.0 NOT RUNNING I turned the computer off, turned it on. I reinstalled. I was uploading a new FRAMEWORK, running from the administrator's position. I've reinstalled the keyboard drivers. I turned off the firewall and antivirus. What else can I do? I talked to support about 3 hours today and said they would post this problem

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5 years ago
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wireGoldMetallicleet717
posted in Razer Support

Razer mamba 2016 leds won't turn on while i use it wirelessly

Please read the title.

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5 years ago
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YamiShoumetsu
posted in Razer Support

Change TOTP authenticator APP

Can someone help me about how to change the TOTP authenticator app? My old phone is broken and is nearly dying. I just bought a new phone and I want to generate my codes from a TOTP authenticator app in my new phone. Searching in various razer sites(razerid, razer gold, razer online store, etc.) doesn't seem to have any option for linking a new TOTP authenticator app. I was using codes through SMS whenever my old phone does not start up. I actually already contacted support. I have case number. But the support did not help me in my problem. It even jeopardized my situation. He actually deleted the phone number associated with my account so now I cannot generate codes through SMS. Luckily, my old phone turned on earlier and I managed to put my phone number back in my account. I am not sure how the support did not understand what I need help with. Any help would be appreciated.

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5 years ago
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Dragneel-224
posted in Razer Support

game profile switching

hey guys hope you can help having problems using game profile i know ive set it up correctly because it works when i launch anthem profiles change and chroma affects change to but when i launch division 2 nothing changes ive set it up right im sure any ideas

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5 years ago
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Afireinsidemybag
posted in Razer Support

Blackwidow Chroma Spillage, only some keys not working?

Long story short diet cola was spilled on my keyboard(not by myself!), a blackwidow chroma, there didnt seem to be much liquid on the actual keyboard itself, but i quickly unplugged it and dried it out for a couple days, i plugged it back in and it worked totally fine, until about 3 weeks later when suddenly a portion of keys in the middle of the board stopped working completely. All lights still work on the board and most of the keys work apart from the middle section (asdfghj). I was wondering if anyone has heard of this and might know what has actually happened. if there is a way to repair the keyboard, I would've thought either the whole keyboard would fail or at least the lights as well as the broken keys would stop. Is there anything I can do at all that might help? Thanks!!

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5 years ago
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andompesta
posted in Razer Support

Razer Blade 15 (2018 GTX 1060) not charging

Dear all, Since today I found out that my RB 15 is not charging anymore (it is 2 weeks old). I have to specify that I have a dual boot system: ubuntu for research / windows for the rest. Today I have updated synapse and my laptop seems to not charge anymore. Neither while shutdown neither when running ubuntu or windows. However, both Ubuntu and Windows detected a AC power source. I noticed that my laptop is an RZ09-02385 model which apparently was affected in the past by a similar issue (https://dl.razer.com/drivers/BladeC1/Blade%2015%20%282018%29%20EC%20Updater%20v1.02.pdf), yet in this case my pc wouldn't charge neither when it is running. As a side note, the led indicator of the charger is correctly green, but the laptop's led is not turning on. I'm so disappointed because it is an expensive laptop and if we pay a premium price, such thing shouldn't happen.

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5 years ago
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k1ll3r_mario
posted in Razer Support

kraken 7.1 v2

Hi, the chroma of the headset dont work with synapse 3 only with 2 what to do?

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K
5 years ago
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Creater2004
posted in Razer Support

My Razer Huntsman Is Showing Wrong RGB.

Hello, I have bought the Razer Huntsman a few months ago and have been using it since then. One day when I turn on my PC, multiple keys (15 in total) turned into a solid green, even though I had my settings on Spectrum Cycling. I tried resetting the keyboard through Synapse but it had no effect. Does anyone know how to solve it? Thanks.

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5 years ago
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KINGMONGE
posted in Razer Support

ayuda razer nari wirelles

RUEGO AYUDA CON MI NARI WIRELLES NO FUNCIONA EL MICRÓFONO MEDIANTE CONEXIÓN INALAMBRICA PERO CON EL CABLE SI FUNCIONA AYUDA POR FAVOR YA NO SE Q HACER YA ACTUALICE TODO

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K
5 years ago
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sourcesoloAzure331
posted in Razer Support

Razer Core X unable to display the External GPU on Laptop Display pls HELP

HI! I have the following setup: EGPU = Razer Core x + 1080 FTW Hybrid EVGA Notebook = CLEVO P870DM-G with a 980 GTX internal GPU How can I setup to have on the notebook display the External GPu. I try also the Razer GPU Switcher... not able to getting working. Please help!!!! Thank you for your time :)

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5 years ago
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raeanana
posted in Razer Support

Razer Phone 2 lock screen haze/overlay

Is there a way to remove the purpley overlay on the lock screen? It changes the color of the wallpaper.

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5 years ago
Mr-MM
Mr-MMInsider Mini
posted in Razer Support

Razer Mamba TE Keeps Stoping for 2 years

Dear Razer, I was a huge fan of your company, but this Mouse problem was following me since when I bought it. I ve tryed the chat support, email support, even phone support and warranty support (that send me a new one and no solution). Ok, here comes the problem: Suddently the Razer Mamba TE Stops everything like: moving, buttons and etc. The Leds keeps showing, but just for test I changed the led color in Synapse 3 nothing change. I have an Intel I9, RTX 2080 TI, 64GB RAM, W10 PRO, 2 SSDs (ONE M2), 4 HDs. So my computer is not a problem. Because my Razer Win V2, Deathadder, Tiamat V2, Orbweaver, goliathus chroma, extended chroma, Seiren, Wolverine, Portal, Leviathan, mini leviathan. All of these are working. And the mamba TE chroma even with a lot of support, No solution for 2 years? Cmon, please Solve this problem, I am not the only one facing this problem. So what you will do to help your costumes that have this problem? The boot solution failed, the 5 seconds reset failed,

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5 years ago
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will45
posted in Razer Support

Razer Blade 15 (2018) USB-C not working

Hi everyone, So I've just got a usb hub to plug into the type C port, however every time i plug it in, it doesn't get recognize by the laptop (its more like the computer freak out a bit and then i just unplug it) but when I plug the hub into a different laptop, it work just fine pls help!

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5 years ago
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jakw0lfInsider
posted in Razer Support

Nabu watch forged edition is not syncing with the nabu android app

Hey guys, So today i got my Razer Nabu watch forged edition. Unboxed it, charged it and installed the Nabu app on my phone (One Plus 6T | Android version: 9). After installing the Nabu app i gave all the permissions and switched on the location and bluetooth post which tried adding the Nabu watch from the app home screen. The watch gets found/detected on the initial screen, long pressed which showed me the 4 digit number and entered the same in the app. Then it connects and starts the "syncing" screen. It goes on showing the syncing message for almost 30s - 60s and throws message "syncing failed, error". I tried syncing it multiple times without no luck of getting any further. Also tried, - uninstalling and reinstalling the app - re-logging in to the app - gave the permissions again - switched off/on the location and bluetooth Not getting any further, can somebody help me please to get this sorted. Thanks in advance.

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5 years ago
M
maathgrand
posted in Razer Support

Problems with Kraken Chroma 7.1 v2 on CSGO

Sup guys! I'm having a really annoying problem in CSGO with my headset. Basically I can't hear anything crearly. I hear my oponent on my back and suddenly he appears right in front of me, footsteps can't be heard. It's all really muffled... I tried every single tips that I found online and nothing changes. Someone had the same problem? plshlp. <3

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Razer.Caziel
5 years ago
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greatLiseranPurple434
posted in Razer Support

razer tartarus v2, char keeps running?

Hi! Just bought a razer tartarus v2, and when i move my character its continue running even if I do not touch the joystick? This happens if synapse 3.0 is running. When I quit synapse it works, but then I can't use my bindings? HELP

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5 years ago
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WarriorGuigo
posted in Razer Support

if i spam post do i get banned?

Literraly the title

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Jenjar
Vanguard
5 years ago
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excellencyInsider Mini
posted in Razer Support

i have two issue with blade 2019 advanced

1. display has flickering when anytime..intermittently. not black out... yellowy(?). * Usually.. it occurs when injecting USB devices. 2. i am using a extend monitor though USB-C. it is disconnected intermittently with a disconnection sound. and then sometimes connected again or not connected. * I guess, both issues was related same reason. such as power..

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5 years ago
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Equalie
posted in Razer Support

Facing an issue with Razer Cynosa Chroma

I am having an issue where my Razer Cynosa Chroma is registering the f and g keys when i am only pushing the F key. I tried with and without Synapse and also tried to place in a different USB slot. Neither helped. I checked on keyboard tester and it shows that both keys being pushed.

1
R
5 years ago

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