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Razer Support

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38680 Threads

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dpet101Insider Mini
asked in Razer Support

Razer Blade laptop screen glitch

I’m having some issues with a Razer Blade 15 Base 2021 bought in August 2021. There is a black/flickering line at the bottom of the screen. The issue only appears on the laptop screen, not on external screen and not in print-screen-screenshots. The flickering disappears after the laptop has been powered on for some time(~45mins).I read about another fellow who had a similar issue but it was never resolved.Any suggestions on how to resolve this?RegardsDaniel

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D
2 months ago
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KwongmanlungInsider Mini
posted in Razer Support

Deathadderr V3 Pro died in 5 weeks and the company will not honor waranty

I bought my Deathadder  V3 Pro on Amazon.  Worked fine for 5 weeks, then totally dead.  Filed support ticket.  Was told the seller is ‘3rd party’ and so they won’t honor the warranty.  They even tried to claim the product might be fake.  Garbage quality, garbage support, garbage warranty.

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2 months ago
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techPastelPinklab839Insider Mini
asked in Razer Support

Razer Seiren V2 X Is Not Showing Up In Devices

When I plug the microphone in, the button flashes green for a second, but there is no noise indication from my PC that a device has been connected. It also does not appear in Device Manager nor Razer Synapse. I am using the provided cable, so that should no be the issue and I know that my USB Port works.

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2 months ago
STYLOWEOo
STYLOWEOoInsider Mini
asked in Razer Support

Macro

Hello, about a month ago or even two months ago I had an option in Razer Synapse where I could set the Macro in the Razer Huntsman v2 Analog keyboard to Ctrl+Key, and I have a Macro on Ctrl+Q that I would like to edit but I can't find this option Where did it change? Can I ask for a guide for this Macro for combined keys?

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STYLOWEOo
2 months ago
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marceloocoInsider Mini
asked in Razer Support

estou tentando entra no aplicativo para habilitar o do headset 7.1 mas depois que faço o login ele conectando infinito e não consigo ativar

 

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2 months ago
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BooooofffyyInsider Mini
asked in Razer Support

не приходит код активации для surround sound для наушников kraken v3

good afternoon, yesterday I bought razer kraken v3 headphones, I can't activate 7.1 surround sound for the second day, I don't receive an email

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2 months ago
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SI2050F11800140Insider Mini
posted in Razer Support

Fixed a short in keyboard usb cord...

older ornata chroma keyboard wired worked great for years, usb cord developed a short which worked by pressing the cord into the keyboard, got worse overtime naturally. opened it up moved cord short vanished. closed it up and have nice waves of color like when it was brand new. can't get it to type. have tried the esc/caps and esc/caps/spacebar plugged it back in . it goes dark for 30 sec and the colors start waving again. this has been a great keyboard.never used it for gaming. Any pearls of wisdom for me. Thanks, Paul

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2 months ago
cafeWhiteSmokepoly424
cafeWhiteSmokepoly424Insider Mini
asked in Razer Support

Huntsman Mini causing conflicts?

 This keyboard has always given me problems with various issues and USB conflicts.  Never been able to resolve the problems.  Example of just one USB conflict is with Logitech Saitek X52 flight controllers, that was causing conflicts with various controls, especially the throttle and some buttons. These problems vanished when I stopped using the Huntsman Mini with MS Flightsim.  As far as I am concerned if a product causes USB conflicts, then this product is ‘Not fit for Purpose’.  Very disappointed by Razer’s lack of support, and interest. 

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cafeWhiteSmokepoly424
2 months ago
haroldareyou
haroldareyouInsider Mini
asked in Razer Support

DeathAdder V3 Pro USB Adapter not working with Dongle

Before it was working fine, i also use my DeathAdderV3 pro on my Dell work laptop. However, just yesterday, it wouldn’t work whenever I plug it back in my PC through the supplied USB Dongle Adapter but it works fine if I plug it in on the other USB A ports in my PC. The reason why it bothers me is because I know there are times and I’ve also experienced it (while playing FPS games) wherein the USB A ports in the PC/MOBO will interfere with the wireless signal. Can someone help how can I make the dongle work again when plugged in to the adapter? I tried the pairing tool and updating tool to no avail. Thank you! 

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haroldareyou
2 months ago
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swipestoreInsider Mini
asked in Razer Support

Swipestore.cc is a prominent player in the world of carders and CVV dumps

Operating in the clandestine realms of the dark web. With its vast network and seamless operations, it has effectively carved a niche for itself in this underground ecosystem.Swipestore, individuals involved in illegal activities such as credit card fraud and identity theft, rely on swipestore.cc as a hub for their transactions. The platform offers a wide range of services, including the sale and purchase of stolen credit card information, CVV dumps, and other related illicit goods.The platform's reputation is built on its robust security measures and stringent vetting processes. swipestore.cc employs advanced encryption techniques and employs a thorough screening process to ensure the authenticity and quality of the products being traded. This helps both buyers and sellers maintain a level of trust and reduces the risk of scams or subpar products.In addition to its role as a marketplace, swipestore.cc also plays a pivotal role in enabling communication and knowledge sharing among the

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2 months ago
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.Monody.Insider Mini
asked in Razer Support

UAC bug when starting any Razer Software

Hello,For the past 3 months, I have had trouble starting my Razer Softwares, such as Synapse and Cortex, as everytime I start them, UAC pops up and even after clicking yes, it pops up again. At first it didn’t really matter, as I used these programms for aestethic reasons, but now that it pops up every time I start the pc, it has started to get annoying. I have found someone else with this problem and their solution to it was uninstall and re-install the Razer softwares, but I can’t do that as the same UAC pops up and even after clicking yes, the softwares don’t uninstall. I have tried a lot of things to fix this problem but none of them worked. I would like to solve this problem as fast as possible.Thank you.

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2 months ago
DeepLilacbestGARNET470
DeepLilacbestGARNET470Insider Mini
asked in Razer Support

The problem with the razer ID

hello. I bought new Razer blaxkshark v2 headphones for the device. I tried to register in the application. I got a profile. but he doesn't enter it. I tried to log in through my google profile, but I can't enter adi. help me fix this

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DeepLilacbestGARNET470
2 months ago
Irresistibletechfirst112
Irresistibletechfirst112Insider Mini
asked in Razer Support

PS5 charging stand flashing orange rapidly

My charging stand flashing orange rapidly when I put my controller on. I tried to unplug it and wipe it with soft cloth as recommended in user manual.Controller seems not charging. Please advise 

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Irresistibletechfirst112
2 months ago
byteArtichoke712
byteArtichoke712Insider Mini
asked in Razer Support

Rizer Viper v2 pro

Depois da atualizacao que teve no Synapse  o botao do meu mouse que estao ao lado esquerdo  nao estao funcionando para avancar e recuar as paginas da internet ou as paginas das pastas. nao avanca para o proximo ou anterior como fazia antes da atualizacao 

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byteArtichoke712
2 months ago
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ahissInsider Mini
asked in Razer Support

Razer Blade 15 Advanced Battery Issue

Hello,I recently opened my laptop (RZ09-0409CED3) and was quite surprised to see the battery quite bulging.  What are the steps I need to take to get a replacement shipped to me.

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2 months ago
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oh.brianInsider Mini
asked in Razer Support

Asus P6T Deluxe V2 stucks on POST with Nagar Trinity

As soon as I connect a Naga Trinity my computer gets stuck in the post screen. I always have to unplug the mouse before turning on the computer. As soon as the computer has finished POST I can connect it and use it normally. Connecting a USB hub in between doesn't help. Legacy support on or off makes no difference. The mainboard is an Asus P6T Deluxe V2 with the latest BIOS.

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2 months ago
BrandenMcCord
BrandenMcCordInsider Mini
asked in Razer Support

Razer Leviathan Update

I just bought a Razer Leviathan V2 and found out there’s an update but I don’t have anything that can use a type-c to type-c cable but when I go to update with a usb-A to usb type-c the first try fails and the second try gets stuck at 99% please help

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BrandenMcCord
2 months ago
Limkhonglay
LimkhonglayInsider Mini
asked in Razer Support

i cant change my old phone number to my new one

i don't have access to my old Mobile Number for 2 Step Verification and need to change it to my new one, can help me plzz

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Limkhonglay
2 months ago
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byteplanePatriarch761Insider Mini
asked in Razer Support

Error code 43, Razer blade 14 (5900HX/3070)

I have a razer blade 14 9-5900HX, RTX3070. I’ve got an error message (Code 43) on my gpu display adpater. I’ve done several thing trying to solve this issue:Update gpu driver Restore to old gpu-driver Fresh install of windowsDid not solve issue.However I tried to flash install a Vbios with no success:  ERROR: Mismatch at offset 0x00000000 - Expected value: 0x4E - Read back: 0xFFDoes anyone have any tips or knowledge about this issue?

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2 months ago
cafeChampagnegeo589
cafeChampagnegeo589Insider Mini
posted in Razer Support

My razor gold coins are not working

My razor gold started to put “error please reload the website” which i did and it still didn't work, please help me..

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cafeChampagnegeo589
2 months ago
DarkLiverbitstreet213
DarkLiverbitstreet213Insider Mini
asked in Razer Support

razer wolverine v2 chroma isnt being found

i updated my software of the razer wolverine v2 chroma but after the update it won’t do anything it doesn’t light up it isn’t even being recognized as a controller it says “Unknown USB Device”. Please help.

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DarkLiverbitstreet213
2 months ago
TinboxSyn
TinboxSynInsider Mini
asked in Razer Support

Razer Tartarus Pro - Synapse 3 - not working for months now...

Has ANYBODY at Razer looked at the numerous issues you’ve caused since one of the updates a good few months ago? We’ve had updates since and nothing seems to fix the problems with keys not being sent, some people not being able to created custom profiles and the like. Now this is completely unacceptable.I for one moment today got the Tartarus to tyoe 1, 2, 3, 4, 5 off the top row using the default and not been able to make it do it since. I can’t used saved setups for it and if I create them from scratch I have my lights switch nicely but the keys do nothing. What is it with this absolute obsession with having millions of coloured lights when the objective of a KEYPAD is to have KEYS that work. Stop pissing about making everything about getting some stupid little peripheral be able to have matching lighting and focus on making things work.I mean if you’re not going to make it work I’d like my £129.99 back. You’re bloody snake oil salesmen at best right now. Just put your software up as

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TinboxSyn
2 months ago
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polyHarlequinup386Insider Mini
posted in Razer Support

Razer Synapse does not work since last Update

Hello, had the latest Razer Synapse Update 3 days agoSince then, i can’t use the Software (it’s a matte screen) and the RGB does not work properly as before  

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2 months ago
radiolinkSepia515
radiolinkSepia515Insider Mini
asked in Razer Support

Wolverine Ultimate Start and Xbox Guide button glitch.

Hi Razer Team! My Wolverine Ultimate has been a joy on my Xbox X except for one recurring headache: The Start button and central Xbox Guide button seem to each activate each other!  When I hit start, it also reacts as if I hit the guide button, and vice versa.  This can be pretty disruptive to gameplay when I want to open a menu or inventory and my game stops and my Xbox guide pops out.  It went on for a few months, then stopped for a month or two, and now it’s back again.  I’ve toyed with the support app on Xbox but everything seems to be set right there.  Any ideas how to squash this bug!?

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radiolinkSepia515
2 months ago
CITRINEtechToolbox795
CITRINEtechToolbox795Insider Mini
asked in Razer Support

Solo enciende un auricular de mis Razer True wireless hammerhead x

Acabo de comprar mis audífonos y al momento de quererlos conectar me doy cuenta que solo enciende uno y no sé cómo solucionarlo.

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CITRINEtechToolbox795
2 months ago

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