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Razer Support

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  • 38,698 Threads
  • 56,240 Replies

38698 Threads

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SalviaLU
posted in Razer Support

How to charge the mamba wireless?

I have charged it on my PC for A WEEK, but it dose not work.

2
Razer.Caziel
5 years ago
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Soulstealer890
posted in Razer Support

Mousewheel Help?

Recently my Razer mamba tournament edition mousewheel has stopped working, I thought it would be dust buildup and cleaned it out plugged it in, it let me scroll once and then it just stopped working again, any ideas?

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5 years ago
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Seansynergy
posted in Razer Support

Issues With Razer Diamondback and Razer Synapse

Hello, thanks for taking the time to read this, and hopefully help me out. So a few years back, my friend got me a Razer Diamondback for Christmas, and I've been using it happily ever since. Originally I could use the Diamondback, and user Razer Synapse's Studio to customize the color on the mouse, and then I went a year or two without trying to change anything. Fast forward to recent, after a factory reset I reinstalled Synapse, and everytime I go into Studio it says it doesn't detect a Chroma device. Yes I have installed Diamondback's most recent drivers as well Thank you for your help!

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5 years ago
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Hoinus
posted in Razer Support

New Synapse (March 18) breaks Razer Blackwidow Elite

The keyboard keeps disconnecting and reconnecting every second. Tried reinstalling all Razer software and it is the same. Cleared the Razer folder in AppData, ProgramData, and the user folder. Also showed hidden devices from disconnected devices in Windows and checked the box to remove Razer stuff. Razer Mamba Wireless works fine. Made this account just to post this.

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A
5 years ago
O
Oleczek
posted in Razer Support

Razer Thresher 7.1 PS4

Dear Razer! I am writing about the Razer Thresher 7.1 PS4 headphones. Namely, I am interested in the question if these headphones connected to a PC will play sound with the same high quality in Dolby Surround 7.1 format? Secondly, whether the sound transmitted via USB Dongle differs in quality from the sound transmitted by the base station on the PS4 platform as well as the PC. Thank you in advance for your answer, greetings Olek

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5 years ago
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YamiShoumetsu
posted in Razer Support

Change TOTP authenticator APP

Can someone help me about how to change the TOTP authenticator app? My old phone is broken and is nearly dying. I just bought a new phone and I want to generate my codes from a TOTP authenticator app in my new phone. Searching in various razer sites(razerid, razer gold, razer online store, etc.) doesn't seem to have any option for linking a new TOTP authenticator app. I was using codes through SMS whenever my old phone does not start up. I actually already contacted support. I have case number. But the support did not help me in my problem. It even jeopardized my situation. He actually deleted the phone number associated with my account so now I cannot generate codes through SMS. Luckily, my old phone turned on earlier and I managed to put my phone number back in my account. I am not sure how the support did not understand what I need help with. Any help would be appreciated.

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5 years ago
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johncgaiser
posted in Razer Support

Razer, Macbook Pro and Adobe Premier

I got a Razer X with a Radeon Pro WX 9100 for my macbook pro 15inch 2016 (maxed out) running OSX 10.14 for the purpose of improved performance editing in Adobe Premier CC 2019. The Macbook recognizes the eGPU and Premier gives me the new accelerated options of Metal and OpenGL but there is NO performance enhancement AT ALL. The project file runs choppy and is unworkable at full resolution. What am I doing wrong? Thanks.

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3
5 years ago
L
lichb0rn
posted in Razer Support

[Naga] Function Keys on MacBook Pro

Hi, How do I remap side buttons on my naga trinity to function keys (f1..f12) ? I have a MacBook Pro 2018 with Touch Bar and macOS 10.14.3. I have enabled function keys for synapse 2.0, but it still doesn't react on Fn's when I try to remap side buttons... I can remap to anything else though.

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3
5 years ago
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thetolytrinity
posted in Razer Support

Blade stealth 2019 vs Adobe illustrator

So... I’ve had my new stealth for little under a week, and finally decided to stop staring at it and put it to work, I downloaded my usual adobe cc programs and at 3 attempts of using the program the laptop has frozen for more than 10 minutes, twice I’ve had to force restart the machine in a row... I haven’t even been able to start a project luckily, because God knows it would be worse if it was happening half way through... Now I’m not a tech mogul but I’m pretty sure I’m quite sufficient on computers, why oh why, can my brand new laptop not handle adobe illustrator lol Pls help I own the graphics model

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5 years ago
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ZooPan
posted in Razer Support

Synapse Seems to Reset my EQ settings every few minutes

I'm experiencing an issue with Synapse 3 where it seems like it's resetting my EQ settings for my Razer Nari Ultimate headset every few minutes. I also have an Ornata Chroma keyboard using the "fire" Chroma setting and I am observing that the EQ settings are resetting when it looks like my chroma effect suddenly flickers like the "fire" effect is resetting as well. It seems like something in the software is recycling my settings for some reason. The reason I say this is every few minutes I'll notice the sound changes to something more dull. I then Alt+Tab out of the game or video I'm watching and go to the EQ settings tab, where it doesn't look like anything has changed, but to get my EQ to load again I have to click one of small green circles on any one of the equalizer bars. I don't have to slide the circle up or down, I just have to click on it and I instantly hear the difference. It's really annoying that I have to do this to get my EQ settings back. Anyone else experiencing this?

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5 years ago
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stunik94
posted in Razer Support

razer basilisk lighting

hello, I have 3 razer products, keyboard, mouse and mat, but after i shut down my pc, my mouse lighting stays on, only after i unplug and replug the usb it will stay off. Is there a setting i overlooked or a fix for this problem? Stunik

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Razer.Caziel
5 years ago
M
maathgrand
posted in Razer Support

Problems with Kraken Chroma 7.1 v2 on CSGO

Sup guys! I'm having a really annoying problem in CSGO with my headset. Basically I can't hear anything crearly. I hear my oponent on my back and suddenly he appears right in front of me, footsteps can't be heard. It's all really muffled... I tried every single tips that I found online and nothing changes. Someone had the same problem? plshlp. <3

3
Razer.Caziel
5 years ago
N
Neozgred
posted in Razer Support

Synapse 3 not reconizing devices under Windows 7.

A lot of people (me included) have problem with Synapse after last update. Devices are no longer visible in Synapse software, and it happen only on Windows 7 computers. Others: /synapse-not-reconizing-devices.46683/ /synapse-3-doesnt-detect-blackwidow-chroma-v2-and-mamba-elite-after-two-updates.46924/ /razer-huntsman-elite-not-showing-up-on-synapse-3.46837/

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SphyreX
5 years ago
J
JaxyBoi
posted in Razer Support

Having issues with synapse and need some help

I've tried both synapse 2.0 and 3.0, neither of which allow me to log in to access settings for my devices. I can log in to the website just fine with my razer id, it's just synapse giving me issues. I've tried multiple pc restarts, fresh installations and repairs of synapse, and customer support live chat was 3 consecutive times useless. so I suppose I'm here seeking anybody who could help outside of those basic troubleshoot options i've already done multiple times. https://imgur.com/a/G7RQolw This would be the persistent error message i've been getting the past 3 days of trying. "Oh snap! Something went wrong just now please try again."

2
J
5 years ago
F
fresh_rat
posted in Razer Support

Air Pockets on Razer Basilisk Mouse

Had this mouse for a while now. These just suddenly popped up. How do I fix this?

3
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5 years ago
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NinjaBryden
posted in Razer Support

Razer Chroma Wave effect much slower

In the new update I went on Chroma to test out the new effects that were added, but when I switched back to my usual profile I noticed the wave effects suddenly got MUCH slower despite me changing nothing about them and changing their speed is doing nothing.

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5 years ago
G
Grimparrot
posted in Razer Support

Original Razer Nabu not pairing to phone

I cant seem to get this thing to pair to my phone. It does not appear in the bluetooth list and the app does not recognize it. Im at a loss.

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5 years ago
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Lavient
posted in Razer Support

Nari crackling noise

I've had my Nari headset for about 3 months and it just started making this annoying crackling noise. I have done a bunch of different simple fixes to try and stop it but nothing works.

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5 years ago
S
Str1keFreedom00
posted in Razer Support

Razer Nari Ultimate Mic Issue...

Hello, I have been trying to use the Microphone on my Razer Nari Ultimate, but everyone complains about being able to hear what I am hearing (Game/Music/Themselves/etc.) I have googled and googled this issue, but I can't seem to find the fix for it. Any help would be appritiated, because I have tried everything... I don't have stereo mix on. The mic is pulled out. I have fiddled with some setting, but nothing seems to work... Please help and Thank you, Str1keFreedom00

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R
5 years ago
B
bowen987654321
posted in Razer Support

Razer ManO'War Crackling

I've had the wired Man'O War headset for a while and recently whenever I use the dial to turn the volume up or down the headphones start crackling, it doesn't do it if I turn the volume up or down on my pc or on the video player though. It will work fine when I play a video, it only starts cracking when I adjust the volume using the dial. Any help would be appreciated.

3
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5 years ago
P
PassThePepper
posted in Razer Support

Question about Razer Chroma

I recently got a Razer Ornata Chroma and went to r/ChromaProfiles for some cool effects and most of the downloadable files are .chromaeffects files and when i download they do not show up in my import menu in the Synapse. Is this an error on my end or is the format unusable by my keybaord? Thanks in advance

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P
5 years ago
L
Lavient
posted in Razer Support

Nari crackling noise

I've had my Nari headset for about 3 months and it just started making this annoying crackling noise. I have done a bunch of different simple fixes to try and stop it but nothing works.

0
L
5 years ago
SDMF74
SDMF74
posted in Razer Support

SYNAPSE 3 STILL WILL NOT CHECK FOR UPDATES! V10.102.135

I have a razer basilisk and have been using this software for a while now and I keep having this problem. I have uninstalled synapse 3 and reinstalled it several times and it seems to only check for updates right after a fresh install but after that EVERY TIME I CLICK "CHECK FOR UPDATES" NOTHING HAPPENS! This has occurred with the last few versions of the software so it is an ongoing issue that needs to be addressed. Its a newer pc with updated bios & up to date windows 10 pro. Please fix this ongoing issue?

3
R
5 years ago
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tivatavi
posted in Razer Support

How warranty works if I order Razer Blade 15 from Amazon?

Hello there! I'm from Thailand and there's no official Razer Blade reseller here. So, if I order one from Amazon global, do I still get a year warranty? Where do I sent the laptop to get fix if there's problem with it? Can someone from support clarify this? Cheers,

1
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5 years ago
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Allithice
posted in Razer Support

Razer Tartarus V2 Not working

When I turned my computer on this morning all my razer products turned on but not my tartarus v2. I have uninstalled razer synapse 3 deleted all the drivers off my computer. I have also deleted the razer files off my computer and it still has not fixed the issue. I have also tried plugging it into other usb slots and it still does not work.

1
R
5 years ago

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