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Razer Support

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38700 Threads

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Cubostar
posted in Razer Support

Surround Sound and Microphone for Kraken Pro V2

I recently bought a Razer Kraken Pro V2 and have been trying to set up surround sound for it, but there's no option for optimizing for Pro V2 in Synapse 2. After some internet searching, I've learned that a driver is required but I seem to not have it, for every time I use Surround Sound there's a weird delay. I also have a problem with my mic. The mic is too quiet for people to hear me, even when I put it in front of my mouth. Any tips/advice to figure these problems out?

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C
5 years ago
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zilocker
posted in Razer Support

Razer Blade Stealth Chassis warped

Hi all, Just a quick question and in possible need of some help/ suggestions. My razer blade stealth (end of 2016 model) has started to warp in shape. Both the back plate and the keyboard deck are curving in the same direction, raised in the middle. This is caused my laptop not to be able to shut properly and when put in the neoprene sleeve or transported in my bag the keyboard puts pressure on the screen. This is slowly starting to lead to screen damage and I am worried that it is going to cause more damage and end up destroying the screen. I am open to suggestions for solutions as of course the warranty has run out and I am not sure what to do. Appreciate it in advance. (sorry for poor quality pictures) This final picture is as far as the screen will close

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5 years ago
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dropthebombYT
posted in Razer Support

use razer synapse 3 chroma visualizer

Hello, i just got a new razer headset and i found out about chroma visualizer and i was wondering if there was a way to get a pop out window for the preivew

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D
5 years ago
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will45
posted in Razer Support

Razer Blade 15 (2018) USB-C not working

Hi everyone, So I've just got a usb hub to plug into the type C port, however every time i plug it in, it doesn't get recognize by the laptop (its more like the computer freak out a bit and then i just unplug it) but when I plug the hub into a different laptop, it work just fine pls help!

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5 years ago
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Joaokaka1998
posted in Razer Support

Naga 2014 stop working out of nowhere

Well I have the Razer Naga 2014 Blue Classic mouse for almost 2 years and it already has more than 1 month that I am suffering with a problem, from I connect it to the computer USB and after 5 or 10 minutes playing it stops running the front buttons, Scroll and optical reader. funny that the 12 side buttons continue to run and all the mouse lights are still on. it only comes back to work again everything when I pull the USB and I put it again only that is in that infinite loop to stop working until reconnected. I wanted to know what the solution to this problem is? I even re-edited the Razer Synapse to see if it worked and no use.

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5 years ago
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RazzleDazzleRoselink913
posted in Razer Support

Razer Cynosa Chroma- Synapse not running

Hey. I bought the keyboard a few days ago. I installed the RAZER SYNAPSE 3.0 beta software, which does not work as it should Razer Central turns on, but I have the message: SYNAPSE 3.0 NOT RUNNING I turned the computer off, turned it on. I reinstalled. I was uploading a new FRAMEWORK, running from the administrator's position. I've reinstalled the keyboard drivers. I turned off the firewall and antivirus. What else can I do? I talked to support about 3 hours today and said they would post this problem

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5 years ago
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bicycleVenetianRedhit654
posted in Razer Support

Razer phone 2 Cracked screen + back. Need advice.

I purchased a razer phone 2 through best buy a week ago. I accidentally dropped some weights on it while I was working out because this phone is super slippery. It is still functional, but the cracked screen and back is ugly to look at. Seeing as how I didn't get the best buy protection plan nor could I return it as it is damaged, I took it to a local cell phone repair store only for them to say that they couldn't help me since they couldn't find any spare parts online. So, what are my options here? Can I just turn this in to the official razer company and have them fix it? Or do I just take the L until my next upgrade?

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5 years ago
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horen1549
posted in Razer Support

Huntsman Elite does not store color profile

My Huntsman Elite with Synapse 3 does not store any lightening profiles to the onboard memory. Is this really the case for the best razer keyboard ?

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5 years ago
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Kainzaah
posted in Razer Support

Parasitic oscillation ?

Hi, I have a Razer Blade 2018 Advanced GTX 1060 - bought recently. When I am opening new tabs in Chrome or other windows I hear a very short sound coming from inside the laptop. I found someone had a similar problem with their Asus: https://superuser.com/questions/960644/why-does-my-ssd-only-laptop-make-a-scatchy-sound-when-i-open-a-new-chrome-tab I remember I had this kind of problem with my old laptop shortly before my HDD died. After replacing the drive the sound was gone. My Razer has only SSD thought. Is it normal with Razer laptops? Is there anything I can do to get rid of the sound? Apart of that the only problem I have are very loud fans after opening Razer Synapse, even after closing it and not using the laptop the fans are working like crazy (and the laptop is cold). After a restart and when only using the laptop for no demanding task (as browsing) I can't hear the fans at all. I'm mentioning it because maybe the two issues are somehow connected. Thank you

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Razer.Caziel
5 years ago
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klepp0906Insider
posted in Razer Support

Synapse is causing my mouse to double click etc

Seriously... This has been going on and I have RMA'd EVERY, SINGLE, SOLITARY, razer mouse ive owned all the way back to the original naga. (and ive had every iteration of naga). Take care of them all the same, with ocd imaculate'ness. It takes time, but they all end up double clicking or the mouse button not registering as staying down when you hold it down. (it releases itself). These are 100 dollar mice folks.. anyhow, I just put in yet another RMA request for my trinity, and during some last ditch efforts to try and sort it out (yes tried the breathing in trick, tried different levels of sharp direct engagement/force etc) turns out, closing synapse solves it. Still with the busted software. Anyone have any idea WHICH part of synapse is causing this? Considering I use it relatively often for mapping - plus my lighting which is one of the main reasons i upgraded to the new synapse3/chroma peripherals last year. Still when I get myself or others killed due to being unable

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Razer.Caziel
5 years ago
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Afireinsidemybag
posted in Razer Support

Blackwidow Chroma Spillage, only some keys not working?

Long story short diet cola was spilled on my keyboard(not by myself!), a blackwidow chroma, there didnt seem to be much liquid on the actual keyboard itself, but i quickly unplugged it and dried it out for a couple days, i plugged it back in and it worked totally fine, until about 3 weeks later when suddenly a portion of keys in the middle of the board stopped working completely. All lights still work on the board and most of the keys work apart from the middle section (asdfghj). I was wondering if anyone has heard of this and might know what has actually happened. if there is a way to repair the keyboard, I would've thought either the whole keyboard would fail or at least the lights as well as the broken keys would stop. Is there anything I can do at all that might help? Thanks!!

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5 years ago
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k1ll3r_mario
posted in Razer Support

kraken 7.1 v2

Hi, the chroma of the headset dont work with synapse 3 only with 2 what to do?

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K
5 years ago
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shmime0w
posted in Razer Support

Synapse 3 - Cynosa

So I just bought a Cynosa Pro Bundle as my first Razer purchase. So far the only disappointment is the software. Synapse 2 works just fine but Synapse 3 won't recognize my devices and won't even install drivers on it's own. Any fix for this? I got a support ticket but they take forever to reply. They're also not very helpful. Anybody in this forum willing to help?

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5 years ago
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Equalie
posted in Razer Support

Facing an issue with Razer Cynosa Chroma

I am having an issue where my Razer Cynosa Chroma is registering the f and g keys when i am only pushing the F key. I tried with and without Synapse and also tried to place in a different USB slot. Neither helped. I checked on keyboard tester and it shows that both keys being pushed.

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5 years ago
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KINGMONGE
posted in Razer Support

ayuda razer nari wirelles

RUEGO AYUDA CON MI NARI WIRELLES NO FUNCIONA EL MICRÓFONO MEDIANTE CONEXIÓN INALAMBRICA PERO CON EL CABLE SI FUNCIONA AYUDA POR FAVOR YA NO SE Q HACER YA ACTUALICE TODO

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K
5 years ago
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SpagetCat
posted in Razer Support

My Razer Ornata Croma doesn't type properly

Whenever I use any keys on the top row it adds the number to it as well eg: 3e3e3 5t 6y2w 6y does anyone know how to fix this if so pls could help me out.

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5 years ago
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sourcesoloAzure331
posted in Razer Support

Razer Core X unable to display the External GPU on Laptop Display pls HELP

HI! I have the following setup: EGPU = Razer Core x + 1080 FTW Hybrid EVGA Notebook = CLEVO P870DM-G with a 980 GTX internal GPU How can I setup to have on the notebook display the External GPu. I try also the Razer GPU Switcher... not able to getting working. Please help!!!! Thank you for your time :)

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5 years ago
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WarriorGuigo
posted in Razer Support

if i spam post do i get banned?

Literraly the title

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Jenjar
Vanguard
5 years ago
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raeanana
posted in Razer Support

Razer Phone 2 lock screen haze/overlay

Is there a way to remove the purpley overlay on the lock screen? It changes the color of the wallpaper.

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5 years ago
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jakw0lfInsider
posted in Razer Support

Nabu watch forged edition is not syncing with the nabu android app

Hey guys, So today i got my Razer Nabu watch forged edition. Unboxed it, charged it and installed the Nabu app on my phone (One Plus 6T | Android version: 9). After installing the Nabu app i gave all the permissions and switched on the location and bluetooth post which tried adding the Nabu watch from the app home screen. The watch gets found/detected on the initial screen, long pressed which showed me the 4 digit number and entered the same in the app. Then it connects and starts the "syncing" screen. It goes on showing the syncing message for almost 30s - 60s and throws message "syncing failed, error". I tried syncing it multiple times without no luck of getting any further. Also tried, - uninstalling and reinstalling the app - re-logging in to the app - gave the permissions again - switched off/on the location and bluetooth Not getting any further, can somebody help me please to get this sorted. Thanks in advance.

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5 years ago
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DarkScarletsmartcar021
posted in Razer Support

Razer Kraken footsteps

So I got the Razer Kraken for a while now and I got the problem that I do not have any footsteps sounds in any games. All sounds work normally just footsteps not I cant even hear my own footsteps or the ones of my team in games like csgo. Does anybody know a fix for this?

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M
5 years ago
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Hachiman_Hikiyaga
posted in Razer Support

Keyboard key spam

So I recently bought a Razer Blade Pro and had a few weeks using it. I was playing normally until there were just random Keys like F11 or ctrl+f being spammed over and over. I dont know if its because I spilled anything in the keyboard or if the Keys are sticky. Any suggestions? Problem:

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5 years ago
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AngryTiger20
posted in Razer Support

Macro Trouble

So i set up a macro to hold down right click for exactly one day. When i press right click to stop it everything is fine, however i cant start up the macro again unless i restart my computer. I already tried to set up the macro to toggle to try and fix the problem, but it didn't work. does anyone know of a solution to this problem

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5 years ago
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DarkLordWhite
posted in Razer Support

Unable to sign into Synapse 3

I pruchased the nari ulitmate headset. I created my account using my google account which i am currently signed into now posting this. When i try to use my google credentials to sign into Synapse it says my password is incorrect for my email account. I use the forgot password and never receive my password reset email. I would like to sign into Synapse so i can configure my headset. Though I am surpised to be required to sign in to the software at all.

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5 years ago
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Stilah
posted in Razer Support

Razer Nari Wireless Sound Issues.

I've bought that today, along with the Base Station. my issue is that the sound become distorted and buggy while playing games or opening chrome and watching YouTube. There's also an Audio Renderer Problem on YouTube when the headset is my default playback device. I'm using it on Windows 7 64Bit, it seems to help if I close Razer Synapse but then I have no RGB effects. I looked arround checking for updates on various parts of my PC and it looks like it's all up to date. Lastly the USB wireless is pluged in the Razer Base station. Please help!

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S
5 years ago

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