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Razer Support

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  • 38,695 Threads
  • 56,229 Replies

38695 Threads

LukeSkyballer
LukeSkyballer
posted in Razer Support

Nari Ultimate issue.

Was play Anthem and the sound cut in and out several times. Thought maybe battery going dead. After cutting out the sound was different. Very low bass and the haptic feedback was barely there. I shut down the game and went into synapse to check settings. I noticed that the total sound was different. Tried changing the settings and nothing. Uninstalled synapse and reinstalled. The sound is not the same. I used to have the haptic feedback on around 30% and they rumbled real nice. Now I barely notice any difference between 30% and 10%. They used to rattle my head now the haptic feedback is minimal. Any suggestions? Bought them at best buy on December 20th so a return is a no go.

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5 years ago
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greatLiseranPurple434
posted in Razer Support

razer tartarus v2, char keeps running?

Hi! Just bought a razer tartarus v2, and when i move my character its continue running even if I do not touch the joystick? This happens if synapse 3.0 is running. When I quit synapse it works, but then I can't use my bindings? HELP

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5 years ago
DARKKi
DARKKi
posted in Razer Support

Razer Metallic Keycap Set - Keys do not stay in place

I bought Razer Metallic Keycap Set and after i switched them they do not stay put, when pressing they wobble and sometimes fall sideways.. I have Razer Blackwidow Chroma v2 Is there any fix for this or does anyone else have this problem? Or are these just defected?

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DARKKi
5 years ago
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JohnnyofRC
posted in Razer Support

Razer Naga Trinity - hardware/software problems ?

Hello dear community, It's my first post here regarding Razer products, so I apologize if I did not post in the correct category (il ask a moderator to kindly move the topic if this is not the correct section). I ordered the mouse from my local retail seller after having and sending a Corsair Scimitar PRO back to the retailer because of the fact that at that time I thought the mouse was faulty (I still do not know if it had a problem or not) I am a WoW player, semi-hardcore I could say, playing in a guild that is in the top 100 World Wide and I'm quite affected by the following problem: - I have macros on each button (when I say macro, I mean that I put on each of the 12 side buttons a combination of Keys like ALT + 1 / SHIFT + 1 with Razer's "keyboard function" synapse) - at this time, completely random (there is no time pattern, buttons, etc.) when pressing the 1 key (ALT + 1) button on the mouse, or the 3 key (ALT + 3) or the 5 key (ALT + ) the mouse basically presses other key

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5 years ago
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khianti
posted in Razer Support

Need some help identifying switches

Hi, I was wondering what switches my Razer Blackwidow X Tournament Edition Chroma © 2016 has? Model No.: RZ03-0177 Product No. : RZ03-01770100-R3M1 IPIG - (BWXTEC2016)RZ03-0177-R3M1-160302 We all know in the past Kailh made them until 2016, then Greetech. The keyboard was bought in 2018, which leads me to believe there is no way they are Kailh, but their shape and edges are square, look like Kailhs except their logo is missing under the "Razer" engraving. Greetechs have rounder edges and some specific characteristics, which these don't have. Is there any way I can tell for sure? The 1st pic is of the box, you can see it's not the earlier 2014 version packaging. The second picture looks exactly like mine, but i have no Kailh logo on the edge. Third pic are (Razer) greetech switches. The body shapes of the switches are noticeably different.

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5 years ago
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SoinnerA
posted in Razer Support

Razer wolvwrinw tournement and synapse app for xbox.

hi! so i just bought the wolverine, and it feels great. the problem is that i have always jumped with clicking the right stick down, but there is no option for mapping this in the synapse app, and the controller does not seem to respond to the xbox original mappings. is there a way to combine the two apps or get it all done in synapse? the only real reason i got the wolverine in the first place was so that i dont have to let go of my aiming stick to punch.

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5 years ago
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Tilanem
posted in Razer Support

Kraken and Abyssus Essentials... on Mac

Hi everybody, I'm waiting for my new computer, so I have to play on a Macintosh for a few weeks. But i've got two problems : Razer Synapse do not detect my Abyssus essential, so I can't configure my chroma and boutons. The software is up to date and the product registered. Then my Kraken is sometimes not detected by the computer, or sometimes its the microphone, or sometimes it's both. When I restart the Mac it works again most of the time, but I'm really tired of this bug. Furthermore, the League of Legends vocal tchat has rejected completely the microphone, but not the headphones... I'm lost ! I hope someone can help me ! Friendly yours, Tiltanem

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5 years ago
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Nectros
posted in Razer Support

New Nari Ultimate problems

I think I posted this thread in the wrong place. But here's a link: /new-nari-ultimate-problems.48009/

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5 years ago
AresToggle
AresToggle
posted in Razer Support

Mamba Wireless freezing on Base Station Chroma

Hello there. I have the Razer Base Station Chroma, the one with 3 additional USB ports. When I plug in the Mamba Wireless dongle in any of its ports, the mouse starts freezing and going slow. Is this a Synapse 3 software problem or a hardware one? Thank you.

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5 years ago
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KasjaneXX
posted in Razer Support

Razer electra v2 USB not detected by synapse

Hello Im using Razer electra v2 USB and am using it for over a year now, and i realised as my other Razer devices need synapse to run without any problems, i wasn't quite sure how this works with Razer electra v2 USB. On 1 razer site i see that Those headphones work with Synapse 3 on other Razer site i see they weren't showed on list with all products supported by Synapse 3. I bought them from pretty known shop with electronics in europe (media-markt) but i don't think that would affect the connectivity between synapse and headphones. And i have also seen that they glitch out a bit sometimes, like i lose sound that causes me to unplug and plug again headphones in where sound comes back, or my friends hear problems with mic, as they described "it sounded like you were transforming from human being to a zombie" so i don't think its a built-in feature. I hope i can get help here as i searched through whole google aiming i would find someone with my case but no, i haven't found anything li

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5 years ago
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xHarlekin
posted in Razer Support

"No battery is detected" - Razer Blade Pro - Windows 10

Dear Razer Support team, as of late I am receiving messages related to the battery - either it is not detected or it doesn't charge. I have the system up to date, have uninstalled the MS ACPI driver and reinstalled it, etcpp. Nothing seems to be able to fix the issue at the moment. Is this a known issue? And what would resolve this by any chance? Again, it only started displaying recently, so I am not sure what might have caused this. Thanks in advance for your time and help. Cheers, Alexis

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5 years ago
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Mikouajeq
posted in Razer Support

razer chroma lighting

when i start up my system my lighting are set to cycling and when i turn on razer synapse my settings are good. can i have color wave save on kaeyboard forever without turning on razer synapse? please help and sorry for my bad english.

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5 years ago
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BlackWolves-nl
posted in Razer Support

Right stick problems.

Hi Support, Looking right is much slower then looking left. (Right stick) Last year i bought the raiju controller after 3 months the left stick broke. After 1 month in repair i received a payback. Then this week i bought the raiju ultimate but the right stick was broken from start. I searched your forums and tried updating the firmware but didn't help a thing. It happens on usb and ps4 BT. Please advise what to do.

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5 years ago
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kjkusa
posted in Razer Support

Deathstalker Ultimate and Synapse issue

so here we go, my bad a** deathstalker is useless now. Something happened and synapse stop detecting it, also UI on swithblade is non functional at all. please advise how to fi this!! i have been all over net looking for solution with no avail..... help help

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5 years ago
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HelplessKittens
posted in Razer Support

I want to get silver from my Razer keyboard and headset purchase

Hey Guys I have a Razer keyboard and mouse but I don't know how to get silver for my purchases.

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Srnity
5 years ago
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Eisviik
posted in Razer Support

Crackling Sound in Razer Nari

Hello, I bought Razer Nari a month ago, and everything was prefect until today. I turn the headset on wirelessly, and hear this loud crackling sound and cannot hear the things that are actually playing on my laptop. I tried it with other laptop and everything worked perfectly. I never dropped the headset or damaged it in any kind of way. Does anyone know how to fix it?

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5 years ago
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stavrosmangaros
posted in Razer Support

Raiju Ultimate replacements are repaired, not new

Talked with an agent cuz im waiting for my 2nd RMA, 1st one was a v1.04, it was honestly worse than my v1.01 cuz my v1.01 was very good but drifted often here and there, sometimes in a big way sometimes in a small way. The v1.04 i got had deadzone issues, drifted too and also felt unresponsive in general way too often but that couldnt be showcased in any video, it was the general feeling of it. So i talk with an agent 20 minutes ago because i should have gotten a replacement shipped by now and we talk a bit about the process cuz i was having concerns. For example what if the controller i sent back was checked and they deemed it "fine" for example and didnt replace it? And the agent assures me im gonna get a replacement since i got into this process but the replacement im gonna get is gonna either be brand new or a repaired one. I tell him to elaborate a bit on this and he tells me my controller would be checked to see what problems it has and then it will be "fixed" to be used as a r

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5 years ago
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izhadapter.ru
posted in Razer Support

Error 2753. The File 'rzsynapse.exe' is not marked for installation.

synapse not installed (reinstall) win 7 x64 i 100500 reinstall

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5 years ago
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Creater2004
posted in Razer Support

My Razer Huntsman Is Showing Wrong RGB.

Hello, I have bought the Razer Huntsman a few months ago and have been using it since then. One day when I turn on my PC, multiple keys (15 in total) turned into a solid green, even though I had my settings on Spectrum Cycling. I tried resetting the keyboard through Synapse but it had no effect. Does anyone know how to solve it? Thanks.

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5 years ago
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Tozinho
posted in Razer Support

RAZER PHONE 2 Adaptor to HDMI with Charger

Hi, I have just bought the new Razer Phone 2. I have an Youtube Channel and sometimes go on Live Stream playing PUBG Mobile and Arena of Valor. I originally was using an iPhone X, but gave the iPhone to my wife and got the Razer Phone 2 to me. I use the Elgato HD60S Gaming Capture Card with StreamLabs OBS to record and go on Live Stream. I had an adaptor from Apple that used to work perfectly fine. Of course, it doesn't work with Razer, so I have tried 3 different adaptors now, none of them are working. The last one I've bought is the one in the picture. It costs £20.00, but just as all the other adaptors, it fails when I connect the charger on it. Now, I was looking from original adaptor from Razer to use my Razer Phone 2 connected to HDMI and charging at the same time. Of course, even with the great battery this phone comes with, it won't last over 4 hours of live streaming and that's why I need it to be charging together. See pic of the adaptor, Gaming Capture Card, the screen

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5 years ago
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Cubostar
posted in Razer Support

Surround Sound and Microphone for Kraken Pro V2

I recently bought a Razer Kraken Pro V2 and have been trying to set up surround sound for it, but there's no option for optimizing for Pro V2 in Synapse 2. After some internet searching, I've learned that a driver is required but I seem to not have it, for every time I use Surround Sound there's a weird delay. I also have a problem with my mic. The mic is too quiet for people to hear me, even when I put it in front of my mouth. Any tips/advice to figure these problems out?

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5 years ago
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zilocker
posted in Razer Support

Razer Blade Stealth Chassis warped

Hi all, Just a quick question and in possible need of some help/ suggestions. My razer blade stealth (end of 2016 model) has started to warp in shape. Both the back plate and the keyboard deck are curving in the same direction, raised in the middle. This is caused my laptop not to be able to shut properly and when put in the neoprene sleeve or transported in my bag the keyboard puts pressure on the screen. This is slowly starting to lead to screen damage and I am worried that it is going to cause more damage and end up destroying the screen. I am open to suggestions for solutions as of course the warranty has run out and I am not sure what to do. Appreciate it in advance. (sorry for poor quality pictures) This final picture is as far as the screen will close

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5 years ago
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dropthebombYT
posted in Razer Support

use razer synapse 3 chroma visualizer

Hello, i just got a new razer headset and i found out about chroma visualizer and i was wondering if there was a way to get a pop out window for the preivew

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5 years ago
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will45
posted in Razer Support

Razer Blade 15 (2018) USB-C not working

Hi everyone, So I've just got a usb hub to plug into the type C port, however every time i plug it in, it doesn't get recognize by the laptop (its more like the computer freak out a bit and then i just unplug it) but when I plug the hub into a different laptop, it work just fine pls help!

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5 years ago
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Joaokaka1998
posted in Razer Support

Naga 2014 stop working out of nowhere

Well I have the Razer Naga 2014 Blue Classic mouse for almost 2 years and it already has more than 1 month that I am suffering with a problem, from I connect it to the computer USB and after 5 or 10 minutes playing it stops running the front buttons, Scroll and optical reader. funny that the 12 side buttons continue to run and all the mouse lights are still on. it only comes back to work again everything when I pull the USB and I put it again only that is in that infinite loop to stop working until reconnected. I wanted to know what the solution to this problem is? I even re-edited the Razer Synapse to see if it worked and no use.

1
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5 years ago

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