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  • 42,061 Threads
  • 60,373 Replies
42061 Threads
Bazaarhitlife341
Bazaarhitlife341Insider Mini
asked in Razer Support
Is there a microphone arm for the Razer V2 Pro microphone?

Hello, for my setup I would like to have a microphone arm and put my Razer V2 Pro Microphone on it. Can you recommend me one?

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Bazaarhitlife341
11 months ago
ammoPaleBluefront788
ammoPaleBluefront788Insider Mini
asked in Razer Support
Razer Naga trinity

My scrollwheel went dead out of no where while I was sleeping so I opened it up and these two prices fell out anyone know where they go ? 

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ammoPaleBluefront788
11 months ago
bestventureStrawberry332
bestventureStrawberry332Insider Mini
asked in Razer Support
razer student discount

I've stopped receiving student discount codes 😕 for a year now I believe I've tried re applying and haven't received anything

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bestventureStrawberry332
11 months ago
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francisdrake121
asked in Razer Support
Latest Bios Upgrade Downclocked RAM - Blade 16

My Kingston Fury 64GB DDR5 5600 kit had been running natively at 5600mhz up until the latest firmware update. How or why did the firmware / bios update downclock my RAM, and why have HyperX 5600 64GB kits not been affected?Is there anyway to reverse this? Model: RZ09-0483x

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11 months ago
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soloLavenderIndigo328Insider Mini
posted in Razer Support
Kitsune power consumption

Hi - I love the Kitsune but have a small feature request.The Kitsune seems to be quite power hungry. If I plug into an unpowered USB hub, the kitsune will not work. This is kind of annoying at gatherings / tourneys. I’d like to request a function where if i held the lighting button while plugging in, all LEDs stay off so the controller can run in low power mode.

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11 months ago
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Veronicavalleysleek111Insider Mini
asked in Razer Support
fixing touch pad razer lycosa mirror

Hi, I have keyboard Razer Lycosa Mirror from around 2008, its touch pad broke few years after buying, I don't use this keyboard anymore but it's sentimental to me so I want to fix it, I opened up the keyboard and inside, under touch pad there is missing resistor(?) labeled R1, all other up to R9 are in place. Does anybody know what is this part, where can I buy it and if soldering it would fix the touch pad controlling lights and volume in this keyboard? I never soldered anything but I will try with youtube help but I need this part R1. I can provide photo if needed. Thanks.

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V
11 months ago
irvingmonroi
irvingmonroiInsider Mini
asked in Razer Support
is my HUNTSMAN MINI (Purple Switches) legit?

I bought my Huntsman Mini from an unofficial seller. I realized that the Windows key is different from other people who have the same model, since it belongs to the analog model and mine is the purple switch model, likewise the box comes in two languages ​​(English/French). I tried to register the product and had no problems, the Razer software also works perfectly. Finally, at the bottom of my keyboard the information is arranged differently than other people's. 

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irvingmonroi
11 months ago
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MelvieanInsider Mini
asked in Razer Support
Razer Book 13, screen dims when opened over 1/3

Screen dims when lid is more than 1/3 opened. External monitor works fine. Anyone having any luck fixing this?  Laptop is out of warranty.

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M
11 months ago
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ReecePolarInsider Mini
asked in Razer Support
Seiren X- Product Number is Invalid

trying to register my device to use on Synapse and the product number comes up as invalid, which isn’t the case as its inputted correctly. Any solution?

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R
11 months ago
sharproadTartOrange629
sharproadTartOrange629Insider Mini
asked in Razer Support
Garantia

Não consigo solicitar garantia do meu RZ04-02890200-R3U1

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sharproadTartOrange629
11 months ago
LilAkashi
LilAkashiInsider Mini
asked in Razer Support
Has there been firmware update for Razer Hammerhead True Wireless (2021 version)?

When I followed the manual on the catalog and updated the firmware, I noticed that the right headset was 7% battery short compared to the left headset, which is quite unusual. I think the firmware update is the reason for this, can I ask if there is the latest update or is there any way to remove the firmware download?

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LilAkashi
11 months ago
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StoiaInsider Mini
asked in Razer Support
Spatial Audio Not Working as Default

Windows 11Synapse 3.0Razer Nari Ultimate I cannot get or don't believe Spatial Audio is working. I have the below settings on and “normal sound works”…   I tried setting this to default and No sound comes through. Why can't I get this to work? No sounds comes through with the below settings.When I switch my Spatial Audio to default Nothing plays through the headset. I have the make Chat and Game (above) default for any sound to work.Someone please help me! Also, Why doesn't Call of Duty have a THX mode?

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S
11 months ago
ZenZedZero
ZenZedZeroInsider Mini
asked in Razer Support
Blade 14 froze and doesn't power up

Hi  This is my second Blade 14 (RZ09) and I experience the same issue as the previous one.During a game session (CS Go), the laptop froze. I switch off the computer and when tried to boot it again, it doesn’t power up. The led of the laptop is blinking green, the keyboard and the razer logo don’t light up. I tried the recommended tips provided by Razer : hold the power button until the led blink white the tried to restart again. Same issue. It’s the issue I had on my previous Blade 14 and Razer had to replace it after 1 unsucessfull repair attempt. Have you experience the same thing with your Blade 14 or 15?I raised a ticket to the support (laptop is still under warranty). Any advice, anything else I can do to fix it? Thanks  

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ZenZedZero
11 months ago
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berkenyunlu47Insider Mini
asked in Razer Support
7.1 activation code is damaged

Hello,I purchased your Blackshark v2 headset in February or March. Lost my activation key now i bought a new computer how can i activated on my new computer. I checked the serial number on headset but its unreadable. I hope you can help me  

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11 months ago
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Luckywarrior23Insider Mini
asked in Razer Support
Razer Blade Stealth 13: Does the Edge Coating Wear Off?

Hi All, I have the 2020 Razer Blade Stealth.Been using it for a couple years of on and off casual use, but noticed that the edge of the laptop where I rest my arms for typing has coating worn off and showing bare-metal.It feels a little sharp to the touch. Has this happened to anyone with the other laptops with anodized finish?  

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11 months ago
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AmySlickInsider Mini
asked in Razer Support
How many SSD slots do I have and what kind of SSD fits? Also, original Blade 256gb SSD won't format, why?

Hey So I am in the process of upgrading from a 2018 Blade 15 Base model to a 2021 Blade 15 Advanced model RZ09-0409x, 11th gen i7 - Nvidia 3070 - 165hz. Currently, both PCs are sort of in use. Trying to figure out how many SSD slots I have has been a challenge but I believe that I am right in saying I have two slots. These slots are single-sided, something I didn’t know was a factor until after ordering a 2tb KC3000 SSD which I believe is double sided. My question is, are BOTH slots single-sided? Will my KC3000 which hasn’t arrived yet fit, or should I return it? What’s a good 2tb option that will fit and also maybe that doesn’t run abnormally hot? Thanks in advance for any replies PS Bonus question.I’m trying to reformat the original 256gb SSD for the 2018 base. I upgraded to a 980 PRO a couple of years ago, and want to free that one up, put in the original SSD, and give it to my mom who needs a new laptop. The formatting operation won’t complete. I have tried right click, disk manage

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A
11 months ago
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victorlira33Insider Mini
asked in Razer Support
I need urgent help

I need urgent help, so I have a DA V3 for an excellent mouse, but today out of nowhere it just stopped working and doesn't want to work at all. I bought it about 3 months ago and I'm already in shock without knowing what to do. I've already tested it. on another PC and it doesn't work and for me, I'm from Brazil, a mouse like this is expensive

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11 months ago
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AustinLZInsider Mini
asked in Razer Support
Razer Kraken Ultimate Slider

Out of no where recently my Kraken Ultimate slider snapped and I’m wondering if there is a fix, I bought it around a year ago, (sorry for the blurry picture) 

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A
11 months ago
Staamd
StaamdInsider Mini
posted in Razer Support
I lost my headphone purchase slip

help please 1 month ago buy the headphones razer blackshark v2 x, but forget to save the purchase slip, I do not know if you can help me would be very kind, since I need to register my headphones

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Staamd
11 months ago
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Tr33pzyInsider Mini
asked in Razer Support
Razer Barracuda no sound coming out when on bluetooth

When i turn bluetooth mode on(wirelessly) it doesn’t even make the “bu-beep” sound, it directly turns the blue light and i can’t use them.I appreciate every help   

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11 months ago
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Nevyn_TanisInsider Mini
asked in Razer Support
Naga v2 Pro Frimware update issue

Just received the mouse, worked fine, did a firmware update, the 2.4 dongle updated no problem, the mouse starting updating and then nothing, the mouse is now dead, could not finish the firmware update. Any advice?

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N
11 months ago
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YoloXPHDInsider Mini
asked in Razer Support
Razer Ornata Chroma 1-0 and ß and ' keys are not working

Hi, so I connected my new Ornata Chroma and the keys mentioned in the title don’t work. It’s not the demo mode because all the other keys are working and closing or reinstalling the drivers and Razer Synapse didn’t help.  It’s also the same when trying other USB-Ports or computers. Does anyone know, how I can fix that? 

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Y
11 months ago
labBudGreensolo345
labBudGreensolo345Insider Mini
asked in Razer Support
RAZER WOLVERINE V2 PRO

Hello,can you help me with setting up my Wolverine v2 pro controler for ps4. It just cant reconize bluetooth from controler.

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labBudGreensolo345
11 months ago
GuppieGreensmartbook796
GuppieGreensmartbook796Insider Mini
asked in Razer Support
my gift card didnt get my money

I purchased a razer card yesterday and when I try to redeem the card it said it was already used please assist me in getting my money back or load my card 

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GuppieGreensmartbook796
11 months ago
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argento2602Insider Mini
asked in Razer Support
Windows system sound issues after cleaning system using razer cortex

Hello, I’ve been having problems with most of the Windows system sounds ever since i cleaned my system using Razer cortex about a week ago. About a week ago, I cleaned my system with Razer Cortex and I noticed, that most of my system sounds didn’t work anymore. Some of them still work though. I’ve tried everything I could, like reinstalling sound drivers, but it still hasn’t fixed the issue. This has also affected some other apps like discord, for example, I cannot hear audio during a stream. Does anyone know how to fix this?

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A
11 months ago

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