Razer Support | Razer Insider
Skip to main content

Razer Support

-

  • 42,284 Threads
  • 60,642 Replies
42284 Threads
Z
Zhiend_OW
posted in Razer Support
Blackwidow Chroma V2 doesnt work anymore

At first it all worked fine but when i was starting a game the lighting suddenly went off. I didnt think much about it but soon realized my keyboard wasnt reacting anymore. I tried plugging it out and back in but it didnt work. All that came was "Razer Bootloader". In my device manager it was also only shown under unknown devices as "Razer Bootloader". Tried uninstalling every razer programme and reinstalling it but it didnt help. Also tried to use it on a diffrent pc and it also didnt work because there was apparently no driver installed even though there was. Does anyone know what i could do to fix this?

3
R
5 years ago
G
Glose12
posted in Razer Support
THX SPATIAL AUDIO doesn´t detect any program

I just bought Razer Nari Ultimate, and everything was good until now. I plugged headset to computer for charging and suddenly this THX SPATIAL AUDIO feature in mixer stopped detecting any running app and it turned every app on stereo sound. When I select THX spatial audio as my default playback device, it doesn´t even make a sound. Really dont know why is this happening.

4
R
5 years ago
B
bitClassicRose155
posted in Razer Support
Razer Nari Ultimate White Light While Charging

So My razer nari ultimate shows a white light while charging and then doesnt charge at all, is this a common thing or is there something I am missing,

0
B
5 years ago
A
autoVioletRYBEMERALD564
posted in Razer Support
Apss anordnen am phone 2?

Wie kann man die apps alphabetisch am phone 2 anordnen?

0
A
5 years ago
T
taen0101
posted in Razer Support
Does it possible to change from 240hz FHD to 4K touch screen

Hello, I'm wondering does it possible to change my laptop screen (The razer blade 15 mid-2019 with FHD 240hz) to the 4k one. Does it possible if I buy the 4k screen that fit the model and I replace my old one with it.

0
T
5 years ago
J
Jlans4
posted in Razer Support
Blackwidow Ultimate 2016 Registration Issues

I bought a razer blackwidow ultimate keyboard about a year ago, and I didn't register the product when I got it therefore leading me to not have kept the receipt. The problem is when I go to register it now I have to give the date of purchase and I cant remember it, is there a way around this?

0
J
5 years ago
R
rushinteractive376
posted in Razer Support
Synapse error

Hi! I upgraded my synapse to 2.21 and now all my macros gone and when i open the application shows only three options: - register yoru razer product warranty - visit razer store - view compatible devices so nothing about devices macros what should i do now? http://www.kepfeltoltes.eu/view.php?filename=764razorsynapse.png

0
R
5 years ago
B
BlackWoolf
posted in Razer Support
Razer Deathstalker have problem with Synapse 2 ?

When i run Synapse 2 my Fn does not work and multimedia keys (f1 - f12) are blocked. You can not even change the backlight keys. I have reinstalled the program and drivers many times but it does not help

0
B
5 years ago
M
Manganello38cm
posted in Razer Support
Calibration Issue Mamba TE, needs resetting after every reboot.

After about one year I have to re-open the thread about the same issue another user had and didn't solve. @MMAniac911 found a turnaround to "solve" the issue but it's really annoying to reset the mouse calibration after every reboot. This is the original title of the thread so everyone can read: "New Issue, Mamba TE needs resetting after every reboot." Now I tell the support if they found a solution to this issue. Thanks and sorry for my bad english. Alex

0
M
5 years ago
S
snejk7
posted in Razer Support
Razer Blade RTX 2080 tripple monitor setup

Hi, Is there any way to connect 3 monitors to this laptop and each will be connected to dedicated GPU? Right now I have this configuration: - 27" Acer VG270UP monitor connected to mini-displayport, - 24" Acer VG240YU monitor connected to hdmi - 24" Acer VG240YU monitor connected to USB-C Unfortunately monitor connected to USB-C port is recognized as monitor connected to Intel integrated GPU... For example in Project cars 2 tripple monitor setup is not available for me. Maybe someone has the same problem and figured out how to fix that problem. I've read about daisy chain, but my monitors does't support that (no DP-OUT port). Can someone confirm that some splitter (HDMI / DP) work and all monitors are connected to nvidia GPU? Thanks!

1
S
5 years ago
W
wongtseng
posted in Razer Support
Core X Chroma did'not work fine on my Macbook pro

Here is the problem : The eGPU work fine，the light is on, but the USB ports and NIC of Core X Chroma not working properly on my MacBook Pro 15 2017 later, i don't konw why.

0
W
5 years ago
G
georgieanneeast
posted in Razer Support
HELP! Razer Blade noise

Hey! I got my blade in February 2019 and in the last couple days has started to make this sounds. Please help! PS not that great with computer but needed the power of PC for my uni degree https://drive.google.com/open?id=1PwGkM7PmFzYReNz_31_hwJuGWstqoBIX

1
R
5 years ago
M
Mcsqueasy
posted in Razer Support
Razer Kraken TE Muffled/Muddy sound with THX

I got these headphones a few days back and after scouring reddit and forums for a fix, I'm at a loss. I got these because of the Spatial THX feature, mainly to use in Siege, but it sounds muddled/low quality. Stereo it sounds completely fine. I've tried repairing, reinstalling, replugging, and it's the same result. If I can only get them to work in stereo. Any ideas?

1
R
5 years ago
C
chasemcclary
posted in Razer Support
Razer electra v2 usb

My Headset has now become a Conexant device and wont go back it soulds terrible and i got the headset like 2 months ago so feeling like I wasted 50 dollars.

1
R
5 years ago
L
lee1977
posted in Razer Support
Razer Nari - Mic Not Working

Tried everything ive seen to get this work. Different USB, new accounts. uninstall etc. I can only hear my mic in the headset itself. No one else can hear me talk, I cant record my voice. SO annoyed with a premium headset that does not work and is not fit for purpose. How do I fix this?

0
L
5 years ago
D
dasnas
posted in Razer Support
razer cynosa chroma but no lights while gaming

i bought a new razer cynosa chroma a few days ago but its some problems while gaming, playing cs go the light turns off when im exit the game lights turns back on, on a few games there is lights and some don't, how do i fix it

1
D
5 years ago
J
jester3k
posted in Razer Support
razer kraken 7.1 v2 can't hear voice chat or speak with the mic in any game

so the game sound is perfect, everything is installed and i have the headphones set up as default communication devices but for some reason i get NO voice chat in overwatch or RainbowSix siege - they also cant hear me. tried reinstalling synapse/drivers and everything seems to be updated. this is a new system but the audio drivers seem to be up to date so im really not sure that the hell is going on. any help would be greatly appreciated

6
R
5 years ago
M
Mickael69280
posted in Razer Support
PC no boot with razer mouse

Hello, I have new computer for some weeks before buy better. Its a dell Optiplex 7010. The pc dont want to boot if my Razer Lancehead TE is pluged. For start my pc I need to unplug and plug when windows 7 is open. All drivers is ok, I have no idea... Thanks !

0
M
5 years ago
H
HansNg94
posted in Razer Support
I can hear myslef through my headset

I bought Razer Kraken TE and its working fine but the only problem is i can hear myself and its really annoying its like having a speech jammer, is there a way to disable this?

0
H
5 years ago
A
Albzi
posted in Razer Support
THX spatial audio not working

Hi guys, I'm new to Razer as a whole and decided to get the Kraken Tournament edition with the USB attachment for THX spatial audio. I've installed synapse 3 and the THX light is on on the device and within synapse, but all sounds come from both sides and are not directional at all. However, if I remove the headset from the USB, and just plug the 3.5mm into my laptop itself, I get directional sound (but not the THX spatial audio). Is there something I am doing wrong here? I've already re-installed synapse 3, but still have the same result. Thanks

7
L
5 years ago
K
Kaeyous
posted in Razer Support
Issues playing videos in full-screen on external monitor (image gets frozen) with Razer Blade 15

As the title says, I'm having issues trying to play videos in full-screen on my external monitor. I'm current using the Razer Blade 15" mid-2019 with 144Hz display with HDMI connected to an ASUS ROG PG279 monitor. What happens is basically whenever I try watching videos online in full-screen the image gets frozen for some reason. They play fine in the normal window but get frozen when I go full-screen. I should mention that this for some reason is only Chromium-based browsers like Brave and Chrome. For some reason the Edge browser seems to work fine.

0
K
5 years ago
M
mfur458
posted in Razer Support
razer synapse 3 refusing to help

My razer synapse is refusing to open, when i go to razer central it just says that it isnt open, refreshing it or clicking the synapse opening button does nothing, i have updated all of my drivers, re installed it 5 times going into the hidden menu and removing every single trace, i have also uninstalled all of my razer devices (my razer kraken tournament edition and my blackwidow tournament edition chroma v 2) then uninstalled razer synapse, waited ten minutes. plugged them back in and then re installed synapse. if anybody could help me that would be fantastic as i am really at my wits end here

4
M
5 years ago
T
th3italianpanda
posted in Razer Support
Webcam Microphone stopped working..?

About 2 weeks ago when i was going to stream some stuff using OBS i noticed my mic was picking up any sound and decided to handle it at a later time. Now ive been looking into trying to fix it and i cant get anything working. ( Razer Blade 15" 2018 Advanced Model) I looked up videos and forums with no success. i updated my computer and drivers but nothing changed. I checked the Privacy settings for it and still nothing, i really hope its a software issue and not a hardware issue with the built in mic. I used that webcam and mic for streaming my smash bros club meeting every week and this laptop has given me no problems up until now with the mic. The video still works on the webcam and the light still turns on when its in use. but even in the window setting im getting no feedback sound from the mic i dont think anyone else has had this problem so i cant think of what to do so any advice please let me know!

8
M
5 years ago
H
Healiesplox
posted in Razer Support
RP2 No Audio

Hello, I have a Razer Phone 2, and when i unplug the USB-C DAC, or the USB-C hammerhead headphones, sometimes I lose audio from the phone until i restart the phone. Only happens when unplugging USB-C Audio devices. Any ideas?

2
H
5 years ago
D
deadpoolll12
posted in Razer Support
Synapse 3 is not detecting games.

I have razer keyboard, firefly and death adder elite they all used to work together while i played games and shifted from my preset to the games(overwatch,apex,mk11) but after the big update now its not working. My preset is always on instead of the game preset. Please help.

1
Razer.Caziel
5 years ago

Badges

View More
CookiesCookie settings