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  • 42,675 Threads
  • 61,210 Replies
42675 Threads
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KasjaneXX
posted in Razer Support
Razer Huntsman elite's multimedia buttons stopped working after synapse 3 update

Hello, I own Huntsman elite keyboard and today there was Synapse update so it updated automatically but after the update i can't change my volume or mute with multimedia buttons. Before update it worked as it should but now it isn't working at all. Buttons do work if i disable synapse tho. Is there a way to fix it or should i wait for hotfix update or something? Edit: i just noticed Function (FN) button does not work too Edit: Problem solved with Reddit's Razer support.

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K
5 years ago
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Siliconmana
posted in Razer Support
Naga Trinity side keys not working

Had a fractured thumb and bought an Orbweaver to use with left hand as couldn't use Naga Trinity side buttons. Immediate issues - software incompatibility, not enough buttons. I should have returned but wasn't well enough to deal with it. Now thumb is healing and attempted to use Trinity side buttons. Not working. >Unplugged Orbweaver - no difference >Uninstalled Synapsee >Installed Synapse 3 - Recognises mouse, side button keys on default, still not working. >Rebooted between steps >Side keys still not working Any advice much appreciated as still in recovery...sigh...

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5 years ago
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AfgainzFinest
posted in Razer Support
2019 Razer Blade 15 RTX 2070 240hz No power battery issue

Hello i just bought my laptop today and when I came home to use it the laptop wouldn’t turn on.. so I figured the battery was dead. Plugged in there charger and it worked and turned on... loaded windows and everything. Battery shows 97% plugged in not charging. As soon as I unplug the charger the laptop shuts off.. and I will. Only boot up when plug it even though the battery shows 97% full... how can I fix this issue ? Thank you,

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5 years ago
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quickBurgundyCORAL615
posted in Razer Support
Kraken pro v2

Hello,Bought kraken pro v2 headset and tried to activate product so i`d get that serial number for razer surround..however it keeps saying that my serial number is unknown.help

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Razer.Speedcr0ss
5 years ago
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classicVividRedbyte503
posted in Razer Support
Synapse 3 not linking games?

Purchased a Naga Trinity as an update from my old Naga... the trinity only seems to work with synapse 3.0? That's fine, honestly, I don't care either way, though I want to be able to set it so that some of the extra keys function as back and forward in web and file browsing, but alt and shift in games. I figured the best way to do this would be creating two profiles and adding the games I want to the gaming profile. However, when I attempted to do this, I can find the game I want, hit link, and nothing happens. There's no confirmation, and exiting back shows that the game wasn't linked. I've tried this with a few games, and even tried manually finding the game's files, to the same effect. Is this a known issue? Any better ideas, or ideas how to fix this? Thanks.

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Razer.Speedcr0ss
5 years ago
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Shadowplays777
posted in Razer Support
Razor raiju tournament edition right stick drifting

its been literally 30 minutes since I started playing with the razer raiju tournament edition and the right stick is drifting.What should I do ??

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Razer.Speedcr0ss
5 years ago
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Pistachioalleyclassic768
posted in Razer Support
Wolverine Tournament controller

Hi, 1st post here and I am more of an occasional gamer than totally into it right now. I've had my new controller for 2 days. I'm very disappointed with it so far, so I am wondering if I am doing something wrong, so seeking help from all you expert folks. Any hints gratefully received. 2 issues: Firstly, it has not been possible to register the product on the Razer website as the site will not accept the product number. Have other folks experienced this? Second, I see the controller has 4 extra buttons on it, M1 thru M4. What benefit are these exactly? I had assumed they could be assigned to additional things but according to the manual they cannot. They can only be assigned to repeat things that the other buttons on the controller already do. So what's the point of them? Thanks in advance for any insight you can give!

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Razer.Speedcr0ss
5 years ago
Reaper-IWP
Reaper-IWPInsider
posted in Razer Support
Less Tech Support, but #RazerStreamer program success

The #RazerStreamer program is an exciting new venture for myself, that has some extremely high potential for growing inside the Razer fan base and increased support for a product line that has unified individuals worldwide by bringing us together. The initial action of streaming under the program opens the door for more advanced activity, that both supports Razer but also provides a benefit to those taking part in the program by joining some of the other Razer programs like affiliate. To increase successful streaming for its members, beyond the generous benefits provided for joining, I think that another method to increase the success for this program would be working with other major streaming services. If #RazerStreamer members could get access through Razers Partnership program and developer programs to more tools for Streamers the benefit to both Razer and Streamers would be more successful. Suggestions like Streaming platform premium services to max streaming channel focus, or

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Reaper-IWP
5 years ago
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Saffronfocusventure491
posted in Razer Support
Razerblade Pro 2015 Plugged in flipping to battery mode and shutting down

I have this model RZ09-01172E52-R3U1 that has been working great for years and now I cannot play any games for more than 20 minutes and then it will shut down and need to recharge the battery. According to the battery settings app it is switching from battery mode to plugged in mode and back and forth about every 5 seconds. I have read about this happening to other people and they say that replacing the charger is a solution. What charger can I buy for my laptop that will work? Is there another solution that has worked? KMF

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Razer.Speedcr0ss
5 years ago
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AbeOfArabia
posted in Razer Support
Razer Synapse issues; lags when switching profiles and creates profiles on its own!

as the title says: my razer mouse keeps lagging out when switching profiles. and it constantly creates new blank 'desktop' profiles on it's own which causes it continue lagging when clicking chrome and back to the desktop/file-browsers £100 for a 'premium product' with squishy-mushy keys, a middle mouse button which always accidentally triggers tilt click & laggy software; yet somehow its rated 4 stars on amazon. who else is sick of this

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5 years ago
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EB2Easy
posted in Razer Support
Razer Nari Not Working

hello everyone, I have a Razer nari that has been perfectly fine until it stopped working in one earphone last night, but both of them worked when plugged in through 3.5mm headphone jack. I then uninstalled all the razer files and reinstalled them and now the audio output won’t work wirelessly through game or chat AT ALL. It will only work if it’s plugged in via 3.5mm headphone jack, plus there’s no led indicator unless it is plugged in with micro usb charging cable. I’ve been up for the past 9 hours trying to figure out what’s wrong with them but I can’t fix it, I’ve tried everything. Help me!

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Razer.Speedcr0ss
5 years ago
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Assassinator770
posted in Razer Support
Razer Keyboard Chroma Issues

So I'm currently having an issue with my Razer Cynosa Chroma keyboard in which my keyboard only lights up on some areas of the keyboard, but not all. I have tried multiple solutions to get it fixed, such as restarting my PC, uninstalling/reinstalling Razer Synapse, but to no avail and I'm hoping I can get some more professional help to, hopefully, resolve my issue. I'm not a huge PC nerd, so I might need lots of clarification, as far as what steps I need to take and whatnot, so bear with me. Thanks in advance! Below is the screenshot of my current issue.

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Razer.Speedcr0ss
5 years ago
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Agentwalker
posted in Razer Support
Huntsman Elite Colours

Hi, I've been having strange issues on and off with the keyboard. Generally, it's fine but quite often it randomly just decides to either not respond (lights go off) or it just doesn't respond and the only way to get it working is to unplug the USB cables and reinsert or even restart the PC as it sometimes locks the entire thing. I've since uninstalled the software and so far so good. However with doing that I've lost the custom key colours I setup and instead it just cycles colours. I thought there was some internal memory on the keyboard that allowed you to set the colour settings using the software then save it to the keyboard?? Is there any way to keep my colour profile but not have the software installed?

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Razer.Speedcr0ss
5 years ago
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RazerGrimReaper
posted in Razer Support
random key spamming

this is my keyboard information: blackwidow chroma v2 model number: RZ03-0203 product number: RZ03-02030200-R3U1 i am experiencing random key spamming. i am installed, uninstalled, re-installed synapse v2 three times and the problem is still occurring. any suggestions on a fix?

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5 years ago
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busWeldonBluegeo804
posted in Razer Support
Razer Electra v2 3.5mm Mic doesn't work how it should

When i plug the headset with the mic attached through the spiltter in my pc the mic doesnt work but the sound for the mic comes from inside the headset.The mic works on other platforms aswell

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5 years ago
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Methos29
posted in Razer Support
Razer Ripsaw HD Streamlab OBS Problems

So I have my Razer Ripsaw HD setup, and it's video is working perfectly fine, and streaming it is great. The only problem I have is that it's not capturing my gaming PCs audio on the stream. I know how to turn the gaming PCs audio on in Streamlabs OBS, but every time I do, it lags the video capture on my OBS preview, and in stream/recordings. I figured it had to do with the temperature of my Ripsaw, but it does it when it's cooled off too, so I have no idea what to do. I've searched around the internet for over 2 hours, but I can't find anything to help.

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Razer.Speedcr0ss
5 years ago
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QueenBluepolyboard128
posted in Razer Support
crackling audio with Nari ultimate

I'm having crackling sounds when watching twitch and youtube. I have been chasing the problem for days and I don't know what is going on, I just bought it a month ago. The crackling is not constant and comes and go's throughout the day. any suggestions?

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5 years ago
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onderwoef
posted in Razer Support
Hammerhead USB-C ANC stopped being recognized as headphones

I've been using the USB-C ANC Hammerheads for a month or two now without any hiccups. The audio quality of the headphones is pretty great, which was a relief after using a couple of other USB-C headphones. I've been using them on my Xiaomi Mi Mix 2S and my Dell XPS15 without problem, until earlier this week when suddenly my devices wouldn't recognize the headphones anymore. When I plug them in the lights on the headphones still light up, but they don't function as headphones anymore. When I plug them in, my Windows 10 gives me a "USB Device not recognized" message, my phone just doesn't react at all. Any idea where the problem might be here?

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5 years ago
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FIREDEVIL6651
posted in Razer Support
zVault account making

I can't seem to be able to create a Razer zVault account, every time i want to upgrade, it says something like,"Sorry, you do not have an existing zVault account to upgrade" or something like that, so i was wondering how to make a Razer zVault account?

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5 years ago
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Royooo
posted in Razer Support
Razer Nommo Chroma serious sound problem

Hi! I'm having serious audio problems with my Razer nommo chroma speakers. They're working fine for anywhere between 1 to 5 minutes and then turn off automatically. While they turn of they make an awfull verry loud noise/sound. At first they were plugged in an USB Hub but also directly in the computer, the same problem occurs. I have no idea how to solve this ans i can't use the speakers at this moment. Please help :)

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5 years ago
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Dubroc
posted in Razer Support
GameManagerService.exe crash (event error name: CLR20r3)

Hi, For some time, every time I restart my computer, Windows records an error in the event log in reference to the service Razer Game Manger (GameMangerService.exe). This only happens when restarting, not when starting for the first time or if I turn off and then start the computer. Comment that I have already tried everything that has occurred to me: - Repair Synapse 3 - Clean installation of Synapse 3 (previously deleting all files, folders and records on it) - Disable the service > Causing Synapse 3 not to work - Changing the type of service start to "Automatic (delayed start)" > An error of the same type is recorded only with different values I paste the text of one of the errors (omitting the part of "LoadedModule"): [CODE]Version=1 EventType=CLR20r3 EventTime=132080909085008620 ReportType=2 Consent=1 UploadTime=132080909580128940 ReportStatus=268435552 ReportIdentifier=9540a9a9-3ad2-4dfd-aaf8-3d53d1f39032 IntegratorReportIdentifier=8012acb4-a714-4283-b8e1-7fcbaf4d9a41

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5 years ago
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zetzn
posted in Razer Support
Razer TE mode "game" in settings not working

My story was starting when i listening music and restarting my computer at the same time. And after that my headphone on "game" mode in windows settings not working. I am talking about when in settings "game" mode is on i dont have sound. But when "chat" is only on, i must to do max "chat" sound on thx and i will hear ok. Sorry for my Eng) But i have a problem and it is my last way to repair my headphones.

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5 years ago
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OldSpiceGK
posted in Razer Support
Unable to use mouse, keyboard and mat at the same time

Little bit of a frustrating issue: if I connect my Basilisk, Ornata and Goliath to my Stealth, all three stop functioning reliably. The mat goes dark and the mouse and keyboard cycle between illuminated and operating to dark and unresponsive. I do not get notifications about USB devices disconnecting and reconnecting, so I suspect this is a software issue. It has happened on two different generations of Stealths. I have tried powered USB 1, 2, and C hubs, mixing which is on the hub and which is using the other port on the laptop. I found a couple of threads referring to a firmware update, but those are no longer available and should be automatic with Synapse 3.0. Little more info: the devices do trigger USB insert/remove sounds, and, it seems stable if I have the mat on USB C hub though the external video card, and kbd and mouse on the Razer's USB ports AND have the lighting style set to Static on all devices

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5 years ago
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joshkgw
posted in Razer Support
My Razer Seiren X Is Buzzing

As stated in the title, my new microphone is buzzing and I cannot seem to find the problem. It is plugged into my computers USB as my monitor does not have usb support. I do have a WiFi card with an attached extender however I unplugged it and yet it still makes noise. I am honestly stumped. It sounds like static, it's crystal clear but whenever I speak a strange buzzing noise occurs in the background. I used OBS and Discord to check.

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5 years ago
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aeroresources570
posted in Razer Support
Problem on my blackwidow ultimate 2014

Thats things only happens wth me!!! I turn on my pc today and noticied tha my keybord didn't work. when I type a key, the bw just turn off the leds and stop working. Few seconds after, the keyboard turns on, but when i type, the sabe thing happens. Now i'm typing with the Virtual Keybord. PS- I HAVE THIS KEYBORD SINCE 2015-

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5 years ago

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