Razer Support

Hello,I am a user of the Razer Barracuda headset.I bought the headset about 8 months ago. At first, it was a very good headset, but after around one month of light usage, cracks started to appear on the hinge swivel and the black swivel on the left side. As you can see, I had to glue the plastic part because no replacement parts were available in stores. This temporary fix worked for a while, but about a month ago it completely broke, and now I can’t use the headset anymore.What is more important is that the crack is not only on the left side — both sides of the headset have cracked in the exact same spot.I would appreciate any support or guidance regarding replacement parts or repair options, since it seems to be a structural issue rather than user damage.Thank you

My Black Shark V2 pro recently started randomly cycling through the different EQ settings within the synapes app, and eventually trys to connect to Bluetooth and then turns itself off, all within the span of turning on and connecting the headset in 10 minutes. I’ve updated my drivers, and everything is up to date on my PC, so I don’t know what could be causing it, and I haven’t found anything online of anyone with the same problem. Any help would be great, as I don’t really want to buy another headset after 2 years :(

Purchased it through online store and paid for around 700 (12usd). Tried registering it but failed. IT said it is already registered and contact support. Is my product legit?

I signed up yesterday, I got my welcom to razer $10 off discount code after a while, when I try purchasing it dont work , it says "Sorry, this promo could not be applied " ,im tryng to buy the Razer BlackShark v3 newest ones and it dont let me,  and today I got another email, with another discount code , just a new one for making it this far it says that will vanish in 3 days, and that one says the same thing, the first ome last for long, and the worst thing is, i tested it with another random product and it says same thing, why cant i use any of my codes please help

I want to access the student discount, however my school email does not allow me to receive emails from sources outside of the county i'm in, therefore I am unable to verify my email, disallowing me access to my account.

i wanted to make a request for a 7.1 surround sound code and then got asked for the serial number of my black shark v2 x , when i looked for it , it was erased , what should i do now ?

Hi, so I ordered the headset in the title on eBay and it works perfectly fine, but when i tried to connect it on synapse its recognized but its not loading. This is super frustrating because I don’t even know how much battery it has and can’t edit stuff in the EQ. Some images will be attached showing what i am seeing. Please help me out. 

got a Customer not Available or Business ClosedRecommended action: Door tag will provide the time and address of the FedEx location where you may pick up your shipment, and also indicate if another delivery attempt will be made.even though I was at home delivery driver left a tag even though I signed it online refused to give my package

Hello,I am a user of the Razer Barracuda headset.I bought the headset about 8 months ago. At first, it was a very good headset, but after around one month of light usage, cracks started to appear on the hinge swivel and the black swivel on the left side. As you can see, I had to glue the plastic part because no replacement parts were available in stores. This temporary fix worked for a while, but about a month ago it completely broke, and now I can’t use the headset anymore.What is more important is that the crack is not only on the left side — both sides of the headset have cracked in the exact same spot.I would appreciate any support or guidance regarding replacement parts or repair options, since it seems to be a structural issue rather than user damage.Thank you 

So I bought my headphones in Japan in don quijote and I can't register them now. Every time I try it show that my product number is invalid which I check and it was good. 

Hey, like the title says, I’m missing the wireless dongle that supposedly comes with the kraken V4 headset, I only noticed this was a thing as I was trying to get the bluetooth to work on my PC, it would connect but wouldn’t allow me to select the headset as an output device, the headset works when plugged in and is fully charge and on when im trying bluetooth but just wont allow me to use it for sound for some reason.

Hello,I need assistance getting a replacement USB wireless dongle for my Razer BlackShark V2 Pro (2020) headset. Unfortunately, I cannot retrieve the serial number because the serial sticker has fallen off and I have lost the original packaging box.Here is what I have already tried:Removed both ear cushions to check for the serial labelLooked around the left earcup, yoke/arm, and headbandTried connecting the headset to Razer Synapse, but the device is not detected (so I cannot retrieve the serial from Synapse)The only marking on the headset is the part number:P/NO: RZ04-03220100I do still have: My original purchase invoicePhotos of the headsetCould you please help me verify the device and proceed with a USB dongle replacement even without the serial label? I’m ready to provide any additional photos or information you need.Thank you.

How can I resolve this dialog box that appears during payment? 

I’d like to update firmware of my keyboard but I cannot find it anywhere. I want to update it because it has double clicking problem and there is no suitable solution online. Can someone share the fw with me?

Hi 👋 I live in Iran and I bought a black shark V2 a long time ago and I really didn't know how to enable 7.1 till now! But when I wanted to make registration unfortunately an error occurs that this product is already registered but I haven't 😔.I would be really grateful if someone helps me.

after month of using my mouse, scroll wheel start to make squeeky noise, tried compressed air but with no luck... 

This product is already registered / Blackshark V2 X  I tried to register the product to use 7.1 surround sound, but a message was displayed saying that the product was already registered, as in the title.

Hello. I think Razer should definitely release a patch for AMD based Razer laptops for CVE-2023-31315  aka “Sinkclose”  vulnerability. https://www.amd.com/en/resources/product-security/bulletin/amd-sb-7014.html

My gas cylinder on my Razer Iskur gave up on me. Can someone confirm if any third party Class 4 Gas Lift Cylinder will work?

Is the Razer Naga V2 HyperSpeed compatible to charge using the Razer Mouse Dock Pro

Cant register my new mouse what should i do ?

I recently purchased a 240mm Hanbo from razer directly from the website.  When i had initially installed it, it worked fine.  It read out the CPU temp and clock speed.  The fans also were able to auto regulate themselves quite nicely.  After about a week or so, it somehow stopped reading the CPU temp and clock speed.  First thing i did was troubleshoot.  I checked the forum beforehand to see if there were any working solutions.  Here is what i tried:-all cables are securely plugged in-even when directly plugged into the board and not into a splitter, it still doesn't read.  -i checked to see if i needed new drivers for the Hanbo from razer, it is up to date.  -i reset it to factory settings, still wont read.  -i re-read the instructions to ensure i did not miss a step.  nothing should be missing, -i even tried reinstalling synapse.  that didn't work either.  -my BIOS as well as HWMonitor are able to read CPU temp and clock speed, so its not the board or CPU.  Worth noting: the fans do

Sila web interface - I can’t access it ( after bypassing the warnings that the domain isn’t registered etc) password is not working, and there’s no reset - nothing.I have tried every pw I’d have used, and there’s no forgot pw option- I am using ethernet connection and just want to check (& adjust if neccesary) channel and network ip settings.What password is required here, anyway??… My “all-in-one" pw? the one on the router? (I haven’t done hard reset, as I suspect that won’t fix this problem, and then I’ll be stuck)This was a great router, but I would’t buy another Razer device of this is the support … I can still use and access other brands that are far older.

I purchased a Razor Kiyo a few years ago, 2020 I think. It has been running fine until about 2 weeks ago. It turned on without any problems and connected to MS Teams, but as I was in the middle of a Teams call, the light flickered before disconnecting from Teams. I updated the firmware, tried uninstalling and reinstalling Cortex and Synapse, but that did not help.  I have even tried moving it from the docking station to the laptop USB itself, but nothing seems to work, even though the camera is connected and powered on. If I reconnect they reappear in the apps (Teams) menu until I try to turn it on and then it disconnects and disappears from the camera devices list in Control Panel. I did recently (three days prior to this failure) get a new laptop with the latest Windows 11 install on it, and plugged the camera in to install all related software.  Don’t know if this is an issue, but basically now I am unable to use the camera.Please advise on repair/ replacement options?TIA

Dear Support Team, I’m looking for a battery replacement for my out-of-warranty Razer Blade 15 Base Model (2021).The trackpad is not working due to the swollen battery.I’m not subscribed to Razer Care and the Support Page has redirected me to this forum.Is a replacement battery available for purchase?Thanks!