Razer Support

Hello. Today 22 of november of 2024 i buy a new Barracuda X. I do the registration of the product. I apply to the activation code to use on THX Spatial Audio app. After install de app and starting the activation with the code you sent to me, the app tell me the code its not correct. Please help me to resolve these sad situation. Thanks in advance Best regards Vitor Andrade

Trying to use my razer gold card that i bought online at amazon and its saying i need to contact razer to activate my card. nothing has been done since i cintacted. what can i do?

My Razer Barracuda X headphones are presenting a slight buzzing noise and turning off without completing the programmed 15 minutes. I have had them for approximately 31 days since I bought them. They stay on as long as they are emitting a sound either on the PC or on the phone. I tried to change the settings through the mobile application, but they continue to turn off when there is no sound. Even with the battery at full capacity, it presents the same problem. I did a check via Bluetooth and yes, the distance with the device is acceptable, the battery is fully charged and it continues to present the buzzing noise and turns off after 1 minute. I tried disconnecting and connecting the headphones from the Bluetooth device and also through the dongle in addition to verifying the pairings, but it continues to present the buzzing noise and turns off after 1 minute. I have tried with other equipment and devices and it continues to present the same fault.

Sometimes if there is no other sound my headset whistles, I’ve tried on different devices and changing from the dongle to wired connection but I cannot fix it.

I’ve had this mouse (RC30-030501) for a few years, so it’s not under warranty. Today it just started emitting a high-pitched whining noise. My understanding is this is “coil whine”. All the discussions I have found on this topic seem to conclude with “if it’s under warranty, then RMA”. There does not seem to be any acknowledgement or suggestions offered for what to do if you’re not under warranty. I can’t even contact Razer support since they don’t offer a method of contact for customers outside of warranty. The mouse seems to work fine otherwise, but the noise is driving me crazy. Please can someone tell me what I can do to resolve this?

hi, is there any way to order the magnetic wrist rest that comes with the keyboard mentioned in the title? i’ve been using mine for about 4 years and it is peeling and damaged so i am trying to find a replacement. i tried looking on the razer website for the exact same wrist rest but i couldnt find the one that’s magnetic. any help on where to purchase this specific wrist rest is appreciated.

one to eight not working on huntsman mini

When maintaining the activation code of headphones with sound 7.1, a message is written :-"that the license code has already been activated " you can send a new activation code this code does not work

After I downloaded soundpad it was all working, but after 2 weeks, my mic got fucked up and now I can only pass soundboards through it. It’s the second time this happens and the other time I changed the entire headphones but I refuse to loose 50$ since I bought them literally a month ago or less. I got all the drivers updated, no dirt on the spots cause even the pc is new and also selected the right mic.

hello, Kaira hyperspeed headset doongle can be selected 'usb' and 'xbox' mode. When in xbox mode on my PC headset is detected as xbox controller audio, when in USB mode nothing ? I have owned 3 of these now and numerous suport tickets with the same exact issue! Any suggestions please? The instructions indicate headset should show up in USB mode as karia hyperspeed headset, but even through hear connection notification noise when i plug dongle in there is nothing anywhere on the computer??? product code one headsets was RZ04-04480100-R3M1

Nommo v2 bluetooth mode lighting issue flickering

I had a severely bloated battery in my laptop and had to dispose of it due to the extent of the bloat. It seems like to contact razer support regarding a battery replacement I need to fulfill certain tasks, but one in particular (battery report and energy report) is not possible because the battery is already gone. Is there any other way to get a battery replacement?

I’m having issues with my number “6” key automatically pressing the “5” key as well. So anytime I want to press the “6” it comes out as “56”.I’ve tried it on a different computer, different ports, unplugging for awhile and replugging, cleaning with air etc. I was going to try to reinstall the drivers but they get stuck on the first screen saying to plug the device into the computer- the keyboard is plugged in directly via the cord, and unplugging and plugging back in while the update is up does not register it. I’d appreciate some help with this, the keyboard doesn’t qualify for official support anymore. It’s not detrimental since it’s just the one key, but it’s really annoying.

I bought a Razer Kiyo Pro on Amazon in 2023, but I wanted to update Firmware I did all the step-by-step instructions and when it was time to update the popup said to proceed with the update, please contact Razor Support what should I do?

The buttons already mapped with text function finely, but I cannot set any new text buttons. I tried with mapping the buttons for other functions and they work, only text function doesn’t work on them. Anyone knows how to fix it? I already tried factory reset

The Alt key or button on my Tartarus Pro is assigned the number 2. I can not change it. I try to assign it any keyboard function via key recording and save it but the alt button stays as the number 2. Can that not be changed?

i have use the mouse pad for close to a year. around 8 months into use, i noticed the light intensity of the glow weakens. i didnt think much of it and simply increase the brightness under setting. now under max setting, only the small portion glows near the connector. 95% of the rest of the mat has almost no glow at all. checking online gave me replies of many with same issue and seems theres no fix nor replacement for this. so it is normal and the lighting effect is basically one-off? PLEASE HELP!! No replied on my last thread...

I’ve bought Razer Deathadder V3 Hyperspeed with Hyperspeed Dongle for using it at 8000 Hertz but it works with max 1000 hertz pollrate. Also i cant see the dongle at synapse. Help me out.

Hi, i don’t have access to my old phone number, so i can’t access to backups codes. I need help please.

I bought the blackshark white edition 2023 3 days ago and I keep hearing popping sounds. Its VERY annoying and i tried every fix on the threads with no results. please help.

Dear Razer Support, I am writing to you regarding an issue with my Razer keyboard. When I use the Start key in combination with other keys, it does not work correctly. This issue is specific to the Razer keyboard, as the Start key functions properly with other keyboards. This suggests that the key itself is functional, but something is going wrong specifically with the Razer keyboard. I have already tried several steps, including disabling the gaming mode, reconnecting the keyboard to another USB port, restarting the Razer Synapse program, and updating the drivers. However, the problem remains unresolved. I have also reinstalled Windows, attempted to restore the key functionality through the registry, and used the command line, but none of these attempts have been successful. I would appreciate any assistance or recommendations you can provide to resolve this issue. There might be additional settings or updates that could help. Thank you for your attention to this matter. keyboard: raz

I just downloaded razer cortex to increase my fps in valorant, but when i played the fps was lower than my original fps. to fix this i tried to uninstall razer cortex but that just made it worse, can someone help me how to regain my fps?

it doesnt turn on without being connected and its charged

I don't remember my back up codes and if i use my phone number to get the code it didn't send me the code

Need to change phone number but no longer have access to old number. I have any information needed.