Razer Support

I just bought the Razer BlackShark V2 X headphones and I have a question. For the cables there was another cable connected to it that has to connects on a cable do I have to leave it like that or could I take it out? 

Dear Razer Support,Where can i buy a US keyboard replacement part for my rz09 042?  

I know I am not the knly one but my ‘d’ key is often unresponsive. It is not software related.  I’ve tried it on multiple computers in multiple ports and with multiple cable. the problem is hardware. The keys are free of dust or any  ofher studf.  Nothing has been spilled on it.  I’ve pulled rhe keycap and checked it and it is fine. can this be fixed with a new switch?  Ie a lot of people also have a faulty ‘d’ key so was there just a bunch of faulty switches and the problem can be solved with a new one? if so, will razer send me that switch?

I am living in Vietnam and I want to buy a mats only at Razer. I found that Vietnam is not on the list shipping so I am wondering if razer.com ships to Vietnam or not before buying the mats

Hello Razer Support Team, A verification code was sent to my account by mistake. I did not perform this action intentionally. Later, when I tried to verify, I received an error message saying “An unexpected error occurred. Please reload the page and try again.” Please check my account and ensure it is secure.   Account Information:- Full name: - Email linked to the account: - Phone number linked: - Approximate time of issue: November 10, 2025 – around 6:47 PM (Morocco time) Thank you for your assistance and support.Best regards, 

My controller is having issues with the usb-c plugin and it’s covered for another month. But I no longer have the box it came in and the information on the back of the controller has been scratched off I presume from wear and tear. How do I go about contacting customer service without the serial number? I do have proof of purchase though.

it worked fine before opening a game, i have checked everything you cant think of but it wont work, when i put it in 1 port audio works but no mic, it was fine before this, and if i put it in a different one the mic works but is really bad and the audio stops working.

Hello!Just about a month ago I bought brand new Blackshark V2 Hyperspeed Wireless headphones. First off I plugged them in via the cable that was in the box (because they needed firmware update) and did updates on the headset, wireless dongle, and downloaded synapse.After all the updates on the next day when I’d been sitting on the computer for 1-2 hours it started crackling with shortening intervals until they completely disconnected and the headset made a beeping noise (I’m guessing it’s the noise it makes when it’s trying to connect to a device). It connected back to the hyperspeed 2.4GHz dongle and continued crackling and disconnecting with ~30 seconds of time between each disconnect/reconnect. I checked in the Razer Synapse app and it showed that I need to restart my computer because the device needed an “update”, even though just on the previous day I literally updated EVERYTHING I could.Now when they start crackling and disconnect and I check into Razer Synapse they don’t even sa

After coming back from breakfast I found that my razer viper v3 pro mouse does not work anymore. Wireless or wired it does not register to my pc, I tried plugging it in to a different pc via wired connection and it did not work there either. cant even update it either bc my computer doesn’t detect it as on. 

Ok, my principal Issue is that i want to config mi headsets on the Synapse 4 to, well, configure it to my style, and the synapse dont recognize it, just after i conect it with the usb cable adaptor, so, my cuerstion isI cant config my device just with the bluetooth?, because i can swear i see people on video do it wihout the cable, here a picture with the cable  And without cable  And for the audio, i really want to experiment the max experience, so i decide to investigate the sorround sound 1.7, at first i looked thaty if i have the product i can get a 50% off, so great, but then this appears So i doubled check but in the description of the product and it says  In english is “it ioncluides automatically wit the razer Kraken V4 and is integrated on the Razer Synapse”So i go and discovered the previus prblem that it the Synapse don’t recognize my headsets without cable, but, i really dont bother to pay the 20 dollars for the sound, but after i put the 15 days free trial, it didin’t work

Mice has like -1 year old, and suddenly stopped tracking well my wuxiang v2 speed pad (i tried basically everything). its very annoying and i dont know how to contact support.

Hello. I got my birthday promo code but it doesn’t work. Thanks!  

Hi to whom it may concern,I was getting ready to place an order for my birthday today and was wondering if you guys still did discount codes? If not no worries! But figured I’d ask prior to upgrading my peripherals.Best,    Cam

I need a reliable supplier of Razer Gold(global) I need to buy at wholesale price.

Hello Razer TeamI own an online store on Shopify and I would like to add Razerpay as a payment option within my Shopify store. I need to know the steps and requirements for integrating your payment system.Please provide me with the necessary information for a complete and effective implementation.Thank you for your cooperation.Sincerely, [Removed] [Between the Eyelids] [Removed]

Hello Razer Support Team (Hi Razer.Aero), I hope you’re doing well. I have a Razer Naga V2 Pro mouse, and unfortunately, I have lost several parts of it.Here are the details: The side plate with 2 buttons (the magnetic one on the left side) is missing. The wireless dongle (2.4 GHz HyperSpeed receiver) is lost. The original USB-C cable is also missing. Could you please check if it’s possible to purchase replacements for these parts or if there are any spare parts available? Product: Razer Naga V2 ProSerial Number: (Removed)Region/Country: JordanProof of Purchase: Unfortunately, I no longer have the original receipt. Thank you very much for your help and support. Best regards,/Removed]

Razer has seriously gone downhill. I have been a loyal customer since 2011 and have had keyboards, mice, headsets, and capture cards since. In July, my old Razer Kraken V3 X cracked on the headband. It was just outside warranty, so I didn’t worry about it. In July, I purchased a new Razer Kraken V3 X, and in less than four months the headband cracked in the exact same location as my old one. I contacted support and was told I would have to send this one back and wait 2-3 weeks for a replacement. This is something I can’t do since I work from home and use this headset to take calls.They won’t offer any help in this department. I am so upset that this happened, and am disgusted as a result since this issue is all over the forum so it isn’t like I am the first person to have this issue. Due to this I will not be continuing to endorse or purchase razer products. This lack of care and lack of responsibility for a faulty product has caused me to completely lose faith in this company.

I mistakenly scratch of my razer card of $200 can you help me out 

Just bought the Barricuda X from Walmart yesterday, it paired to the PC, received audio when the mic attachment is not on, but as soon as I attach the mic to it, it stopped receiving audio and the mic doesn’t even work. PC side says the audio is going through and the mic still says it it’s the default device but literally nothing can be heard, and it takes no input from the mic.

Hello, when registering headphones razer blackshark v2x It says that this device is already registered, although I just bought the headphones from the websites, downloaded everything, everything was fine, but at this stage this error appeared and I can’t get the 7.1 code.

My Razer Basilisk X hyperspeed isn't registering clicks after sleep mode, and it's affecting other perfectly working mice when they're plugged in. I have to unplug and replug my Razer Basilisk X hyperspeed dongle for it to work. The firmware is up to date, the battery is brand new, and I tried different USB ports.Any help would be appreciated.

I cannot connect my Razer Blackshark V2 Pro headset via Bluetooth or the usb c dongle to my ps5. Both worked perfectly fine on my computer, but my PlayStation 5 will not register them as an audio input. I've never had this issue before. i recently updated it, I believe yesterday, and this is when the problem began. I've had this headset and used it on my PS5 for a few months with no issues. Andy helped me last, but the chat ended before I could tell him that it didn’t fix it, as the rebuilt database took about an hour. I've gone into safe mode as directed by my previous support expert, Andy, and I did the whole Clear Cache and Rebuild Database as well as resetting my PS5 to factory default settings. I've restarted and shut down the system multiple times, and plugged and unplugged the dongle, and I know it is an issue with the system registering the dongle as an audio input/output, ut and it's not an issue with the dongle. This did not resolve my issue. I followed other forums and tried

I bought a Gigantus v2 Faker Limited Edition on a store online in Aliexpress named "Razer Game fun store", my question is, is that one of the 2.000 limited units? Is that genuine?  Thanks for the attention T1 Extreme 

i have windows 11 25h2 when i download rezerSurroundInstaller.exe and open it as administrator , its just stuck on getting things ready , i changed isp and changed ip with vpn and not working   how can i install it?!    

I have a Razer Blade 16 I got it back in late 2023, over the last 5-6 months I have noticed that some of the keys backlights were changing colour like they were displaying a different colour then they were supposed to do.Even though I have all the keys set to a Static Blue (0,65,255) or Wave (the standard one) some of the keys are changing to green.The keys are at different stages some have completely changed to Green and now the blue no longer works others have more of a greenish ting to the blue. And yes I have windows dynamic lighting off. I must also apologies for the poor quality of the photos but I think you can still see the different in the colours of the backlighting. I'm not really sure what I should do to fix this any help would be appreciated.