Razer Support

I have the razer v2 chroma controller and need new thumbsticks they are worn and very uncomfortable to play with and i dont have the funds to upgrade to the v3 as of yet, how would i go about purchasing replacements as i cant find any on your website or anywhere else. Thank you

Is it possible to receive VAT invoices for my company in Belgium when purchasing products?

Hope someone can help figure this out. since about 3 months or so, whenever axon changes a background, there is a fraction of some kind of sound bit/track playing… Thing is.. i don’t recognize the song at all, it’s not mine, and no idea where it is coming from. Sounds itself in axon are at 0%, so it shouldn’t play any sounds with any of the backgrounds that i have downloaded from the app itself. Anyone encountered this before, and know how to fix it?

I bought codes for 200 dollars, but they were already used. How can I prove that I didn't enter or use them? Is there a place where I can view my recharge history?

A few months ago, I received my Razer Kraken V2 Gengar Edition headphones, and I activated the 7.1 Surround sound, and everything was fine. But a few days ago, I formatted my PC and had to reinstall everything. I opened the same email and entered the activation code again, but I got an error message saying the code was already in use. Even though it was the same email address, I tried other emails in case there was a problem, but my headphones were only linked to my single registered Razer account, which is the one I'm using now. No matter how many times I enter the activation code, it keeps saying it's already in use.

I need to speak to someone about keyboard issues

I have bought a second hand Razer Kraken V3 X and would like to enable 7.1 surround sound. But for some reason i need to activate this with a code that i dont have.I see you need to register the product on you razor account but because i dont have any billing information, for when the origional headset was purched i'm not able to gerister it how would i be able to get this actiovation code?

Hi,I sent my Razer Blacwidow v3 for warranty. They decided to replace my product. But they said they didn't have the product in stock and wanted a $70 fee for a replacement model. My device has been under warranty since April. What can I do in this situation?

I am trying to enter the Razer Silver Rewards promotional code, but it says that it cannot be applied. I am trying to purchase the Razer Raiju V3 Pro.

The microphone works and is recognized, but the LEDs don't light up. I tried Synapse 4 and 3, but nothing changes.

Hello,My Razer Blade 14 (2022) has a swollen battery - the trackpad is lifting and won't click properly.Device Info:- Model: RZ09-0427- Location: Berlin, GermanyCan Razer ship me a replacement battery that I can install myself? I need to keep using the laptop for work deadlines, so sending it in for repair isn't ideal right now.Thank you for your help!

I have issues about my warranty. i have already put my serial number right but they unable to locate my serial number. I buy at official razer store so can you fix this?

Has anyone else’s WiFi not worked after windows reinstall on the 14. I have bypassed and created the windows account offline but even if I try download the drivers from intel it’s installing but still no WiFi. Pls help.

Hello. I recently purchased Razer BlackShark V2 X headphones through Yandex Market (a Russian online marketplace), but I can't register them on the Razer website. It says, "This product is already registered. If you haven't registered it, please contact Razer support."

 Já registrei o produto e fiz todos os passos anteriores e nada do código chegar no meu e-mail.

I've had my headphones for a month and I don't know why they're doing this

hola, mi silla se baja cuando me siento, ya tiene 5 años, quiero cambiar el muelle de gas mi silla es Razer Iskur V2 X Fabric Silla Gaming Negra/Verde, donde puedo conseguir el muelle nuevo ? graciasjose

Since I changed to a new computer with Win11, every time I start windows, a message pops up, asking me to chose wether to start RZPower with Admin rights or not.On the old computer Synapse started without that annoying message. How can I get rid of it ? 

Hi, I own a Razer Blackshark V2 Pro 2023 that I used connected with the dongle.I’m also using the latest Razer Synapse 4 update. If I use this Windows settings (allowing the native THX Spatial Audio enhancements) :I then can change my EQ settings in Synapse 4 so everything works as intended.The issue is that when I start some games, the volume goes to maximum (way louder than my settings on Windows) and any change in game or on windows volume doesn’t do anything until I close the game. The sound is also crackling when this happens and switch randomly volume. To solve this, I can disable windows audio enhancements on the headset settings. But if I do so, the sound quality gets bad and Synapse 4 EQ settings won’t work anymore. How can I enjoy my headset 100% without having to

My Seiren V3 Chroma mic is flickering intermittently with blue and teal colors.It’s not a power issue as its plugged directly into my motherboard and i have a 1000psu. It will not turn red which is my indicator color for when I’m muted. I’ve updated the firmware and changed USB positions and none of my other peripherals are having any issues. Synapse 4 has been uninstalled and reinstalled same with Razer Chroma. Any suggestions? 

I use wolverine tournament controller to play NHL 26. Whenever I slightly twist the controller on an action like face off or anything involving a fast twitch twist. For some reason the controller glitches and sends an input erroneously to my game. Specifically, it takes a snapshot of the game with a notification on my screen so I can’t see About 10% of the screen. Why is this happening and how can I fix this?  thank you. randy 

Ever since the latest update with Synapse 3, the program “experienced an error” and needed to be restarted (which always resulted in the same non-specific error).  I tried uninstalling and reinstalling.  That got Synapse 3 to load, but the Razer mixer would have a spinning icon that would never go away and the mixer would never activate.Then I tried uninstalling and installing Synapse 4.  It loads, but then as soon as the Razer mixer has finished loading Synapse 4 will crash every time.

Hello Razer Support,I recently purchased the Razer Wolverine V3 Pro 8K PC Edition (RZ06‑05540) for around €250, because I understood from product descriptions and reviews that this model includes the Smooth Filter feature for thumbsticks.I have updated the firmware, installed Razer Synapse 4, and also tried the Razer Controller Setup for Xbox app from the Microsoft Store. However, the option for Smooth Filter does not appear anywhere in the software.Could you please clarify: Is Smooth Filter actually available for the PC version of the Wolverine V3 Pro 8K? If not, will it be added in a future software update? Which application should I use to access this feature on Windows 11? I feel misled because I bought the Pro 8K specifically for this advertised feature, but right now it seems unavailable. I would appreciate an official statement so I know whether

Hi i have charged my raiju v3 controller in the manual.it states it should have an amber light whilst charging  then goes to a static white light when fully charged but mine went from amber to green no white led what so ever someone please help is my controller ok to now use or is there some sort of issue 

I’ve plugged it in via the cable and switched the buttons on the back to the relevant ones and it wouldn’t let me use the buttons they just wouldn’t work so I tried it with the dongle and got the same issue again the only way it works is if I change a setting the setting is second controller assist and have another controller on and connected to the ps5 not sure what to do