Razer Support

Hello !I have lost my old phone number and i have lost my back up codes also Can someone help me reset it please ASAP need to make a payment and i cant do it.

I lost my old phone, so I don't have a backup password or authentication app. I wanted to pay with my Razer , but I couldn't pay without a backup code or a OTP from phone. Already sent a support ticket and still havent received a respond yet. I need this fix asap since currently there's a promo event in the game and my funds are pending.

I can't make my purchase because it says an SMS will arrive, but it never arrives, and when I click send again an error appears saying "There was an unexpected error. Please reload the page and try again." 

Doesn't matter what time of day you call. Bad enough they literally try to hide their phone number but they don't even answer it. Not once in three years have I heard anything besides a recorded message telling you to call back.  More nonsense from the worst customer service. Company in the world.  Of course I found several forum entries about this but as usual razer moderators are closing comments to prevent customers from discussing Razer's incompetence and failures. Typical accountability dodge.  Don't buy Razer products. They don't service what they sell and the quality of their devices is going steadily downhill. I'll be buying steel series instead. 

on the razer grip tape store page it says that its compatible with a bunch of razer mice including the aforementioned mouse, but when you go to buy it the model drop down only has “Viper variants, Viper mini, and Deathadder v2 mini” is the basilisk one just not available or is one of those 3 options the one im looking for?

I have a Razer Kiyo that’s version 1.0.1 firmware - had it on my (Linux) work computer for ages but it recently started to get really dark on that device. Decided to switch it over to my Blade 15 and found out it’s really out of date, the latest version being 2.3.2. However, I’m unable to update it, just get the following screen:  As it’s (well) out of the free support window, is there any other way to update it or will I just need to buy a new one? :(

 This is the problem here.

When I plug the microphone into my device, the light turns on for a few seconds and then goes off. The same issue occurs no matter which USB port I use. In Device Manager, the microphone itself is not recognized. While in boot mode, the light stays on continuously, but once the system loads, it turns off again. I’ve only had this microphone for three months, so why is this problem happening?

Description:I am experiencing an issue with my Razer Basilisk V3 Pro where the scroll wheel tilt left/right remapping to keyboard arrow keys (← / →) works fine in the following cases:Wired mode + Synapse 4 → Works2.4GHz dongle + Synapse 4 → WorksHowever, the problem occurs only when the mouse is connected via the Razer Mouse Dock Pro. In this mode:Scroll wheel tilt left/right always defaults to horizontal scroll actions, regardless of what I set in Synapse 4.Even if I disable the tilt function in Synapse, restart Synapse, and then remap to keyboard arrow keys, the tilt still outputs horizontal scroll events instead of the desired key presses.This happens both in Standard and Hypershift modes.It seems like something is overriding or ignoring the mouse's onboard configuration and forcing the default horizontal scroll mapping.Steps to reproduce:1. Connect Basilisk V3 Pro via Razer Mouse Dock Pro.2. In Synapse 4, remap tilt left/right to keyboard arrow keys (← / →).3. Test in a text editor

My controller has been randomly disconnecting despite being plugged in VIA USB. It does this with any usb cable in any USB port I try on the XBOX Series X. I’ve purchased a new cable, but when it disconnects mid-game, the only way to get the controller to connect again, is to pull the USB cable out of the controller and re-insert it. It’s been getting worse over time; and now disconnects very easily.XBOX Series X I don’t have a PC (Only XBOX, and MacBook). I’ve reset the controller and settings. Doesn’t help, seems like it’s something wrong with the USB-C Port.

Hello, I have bough my Basilisk a couple of months ago, and today I noticed that the mouse is always in the hyperspeed scroll mode, pressing the hyperspeed scroll button on the mouse itself doesn’t seem to do anything Can anyone suggest any fixes?

Hello Razer Support, I accidentally bent the dongle of my Razer Kraken V3 Pro headset and after trying to reconnect it, it is no longer recognized. I would like to know if there is an official way to get a replacement.

I'm living in Türkiye/Turkey and I want to buy all ZZZ collab items but I dont know how can I buy. Are they shipping in Turkey or collab items will be come to Turkey in next times

Please help me… I lost my phone number and Forgot my backup codes… please help me….

Is there any where to purchase or get a replacement dongle for my Naga V2 hyperspeed?

Dear RazerI really like your products and I already have almost a complete set, starting with a mouse pad, mouse and keyboard and ending with a chair and before that I did not have any problems with the products.However, now I have a problem with the Razer Iskur V2 Fabrick chair. I received it and assembled it on May 16, 2024 and today, July 16, 2025, I had problems with it for the first time.When I sit on it and lean on the backrest, I feel how the left side goes more than it should and my back is curved, which is not good for health.If I make a greater inclination of the backrest, it is felt stronger and the left half generally comes off the back and it is impossible to lean on the backrest.I tried to disassemble the backrest and find the problem, but unfortunately I could not understand what the problem is.Could you suggest what else I can try to adjust the chair and continue to use it with pleasure?I will attach a photo of the details if possible.

 HELP NEEDEDWhere can I get a replacement H mechanism for the Iskur v1 (removed serial number). The up/down mechanism rod welding has broken and the chair will not move and is wobbling. It's out of warranty, I just need to know where I can get a replacement part. Regards Bill(removed phone number)

I have a Razor 15 Advanced (2021) RZ09X model. Recently I noticed the GPU temp skyrocketing when playing basic games like Minecraft or WOW. It would get so hot the fps would drop and black screen crash and eventually reboot. Many times also loosing the connection to an external monitor. I have it on a Razor laptop stand and keep the fans clean. I thought maybe there was some blockage and disconnect the cables and upon removing the laptop from the stand noticed considerable bulge/flexing of the casing from the underside. After some basic research found out about the battery bulging problem and assume i have that same issue. Looking to find a certified repair center since this is likely not covered by warranty. Hoping there isn't internal permanent damage done (besides the warped bottom casing).

My Razer Blade 14" (2021) battery has swollen.I think it is time for a replacement before it gets worse. Where can I find a replacement?

I lost my phone number and I need to add a new phone number can you please help me  

When registering a product, a notification appeared stating that the product was already registered. The product was only purchased  . Product RZ04-03240100-R3M1

i was about to top up on steam game and it needed my phone number for 2FA when trying to send a code this error shows up, tried using my phone for it same issue idk what is the problem 

Unlike the previous DPI button, this button only works if you hold it down for at least one second, which is inconvenient. When I was using the Cobra, this button enabled push-to-talk, but with the Cobra Hyperspeed, I have to hold it down for at least one second. Is there a solution? I asked on mice and surface but didn't get a reply.

Same issue here with an Early 2021 Blade 15 Advanced QHD x0368. I contacted Support and they ask all this battery log information and laptop data but never suggest a proper fix. I also think they are clearly avoiding admitting to this issue. They should consider putting a team together and fixing these issues. Future buyers beware! All of the other cases noted above and in other threads have yet to be formally addressed by someone with authority at RAZER. @Razer Admin When will we receive a helpful response from the Razer organization? Many thousands spent by consumers here for bricked laptops. Thought we would find help from the manufacturer in this thread?..  Also the 100W USBC Charger is not a real fix when this laptop demands the 230w to function at its full potential.  If I wanted a basic laptop I would have spent less on something else. We need real results from your research team and we have needed it for years now…   Where’s the response? Where’s the fix? THIS IS STILL NOT SOLV

I placed an order but it's not showing up on my recent orders page. I would prefer calling but it's not working and I also tried to contact through email but since it's an order they would just give me a prompt to look at my recent orders page but uhhh... Slight issue it's not showing that I place an order.