Razer Support

Good afternoon!I would like to know how to get the base (H) of the Razer Iskur chair, SN: 312109V02600728. Mine broke, and I can't find it anywhere to buy, not even on the Razer website.Best regards

Dear Razer Support Team,I hope this message finds you well. I am reaching out regarding an issue with accessing my Razer account. Unfortunately, I no longer have access to the mobile phone or email address linked to my account, which has made it impossible for me to receive the OTP or reset my credentials.

i bought a new pair of headset the other day. wanted to get the 7.1 surround but i seem to have a problem with the activation, it says its already been registered.  anyone have a solution on this matter?

Hi There I am having major issues with my THX spatial audio and I about to delete it and never use a razor product again.  It has been installed successfully for 2 years, PC restarted for an update. Reloged back into THX and it asked me to login so I did. Now THX spatial audio is gone and it is asking me to buy a new activation code. Tried loging into the website to activate it but it says it is already activated and my product is not eligible for an activation key when using the serial number. The Razor ID was created on the same day of the purchase but it will not let me register the product. Pls get this sorted within 15 days. Many Thanks

I have a Razer Blade 15 and recently had issues where i got the blue screen from booting and the SSD was not being detected so i installed a new one. It is now being detected however after installing windows 10 on a USB stick and following the razer recovery stick instructions the recovery process keeps being stuck on 1%. How can I resolve this ?Re

My huntsman keyboard semi-frequently disconnects (hard-wired, not wireless) from the PC and I get a popup that says my naga (wireless usually) is low battery. Lasts a couple seconds and my keyboard becomes unresponsive. When I get this warning, my mouse is never actually low on battery either - just now it was 81%. Im also 95% sure a couple days ago when I wired my naga to my OTHER computer (laptop so I wouldnt have to use trackpad) so only the huntsman was connected to my desktop, I still kept getting the semi-frequent popup saying that my naga was low battery.Something is definitely messed up with one or both devices. Please advise.

The mouse started, today, to not show properly the ligths. They are set as white in the Razer Chroma app, however, it becomes orange and becomes red for a moment when the smart-reel is activated. Plus, the key binding does no more works (but I verified the latter only on my main PC). Adding to this, as soon as I lift the mouse it becomes even darker orange.I tried different ways to solve the problem:> Modifing the settings of the smart-reel and of the smart tracking> Inserting the mouse on another machine with the same Synapse 4, newly installed; like a sort of clean reinstallation> Deleting drivers and reinstalling the mouse to reset the mouse> Modifing the profile and the setting of the lights in the Chroma app> Manually updating the software of the mouse> Disabling Chroma apps> Disabling the Windows’ RGB control in customizationNothing of these worked, it is like the mouse decided that white isn’t of his p

Hello, I bought the 1980+260 genesis crystals bundle using the razer gold wallet, but I didn’t get the code to redeem the wings of delicacies yet. 

Hello, you sent me an activation code when I bought the Razer BlackShark V2 X which I bought two years ago and my razer account was registered with this e-mail. Now I bought a new computer and when I installed THX Spatial Audio I cannot activate the program with the activation code sent to my e-mail. What should I do? I would be very happy if you could help me.

I want to connect Remote Play on my Kishi V2 and on my PC cant see the Remote Play option, can you help me please?? 

I'm installing the Razer Hanbo 360, I decided to install it vertically, but before proceeding I had some doubts, the correct position of the pipes connected to the radiator must be facing up or down.There is no information on the internal construction of the cooler, so I don't want to experiment at the expense of my precious CPUs, there is no help center to ask, I just have the community.

Hi guys, I just got myself a pair of Razer Barracuda X and Viper V2 Pro mouse. Both are working as they should as is on their own, but when I try to discover the headset within the synapse application nothing happens. Also when I try to pair the headset to the mouse USB-dongle, it cannot get discovered.. So my question (I guess) is, even though the headset uses hyperspeed tech, its not compatible and can not be paired with another USB dongle? Reason why I want to pair it to another one is well, first the headset USB-dongle doesn’t get discovered in synapse and so I have to try pairing with the other device. You see, I don’t have many USB 3 ports (2 type A and one Type C) and so I have to disconnect other devices (work disks and so on) in other to have both of Razer devices wireless USB dongles attached and that is not optimal since my computer is also used for a lot of other stuff (work.. and so..). Please do help

Hi Razer,The new Razer Basilik V3 Hyperspeed that I bought 2 months ago feels way more fragile than the old one. The first time I unplugged it, the metal USB part came out, and the second time, the whole plastic piece that holds the USB connectors broke. My old basilisk lasted for years. How do I go about claiming the warranty for this?

  After about 6 months, the plastic over the earmuffs began to crack, even fell off in one place. Is there any possibility of such damage? headphones used occasionally. never fell, they were not thrown. I always took care of them.Please help me!! 

Hello! So I’m using my Razer Kraken V3 X headphones. When I plug them into my laptop everything sounds fine. The problem is with the microphone. I had no problems since now but recently my friends told me that they hear me awful. I haven’t touched any settings or anything. Updated my pc drivers too but no progress. Any advice? Thank you in advance! 

Hello,I have Razer laptop Blade 15 base 2021 model RZ09-03519. Various keys stopped working. Uninstalling the Windows 10 keyboard drivers and reinstalling didn't work. I replaced the keyboard/palmrest assembly and all keys worked but keyboard illumination didn't. 2 days later illumination works but now 4 other keys aren't working. It's obviously a software issue ( no viruses found using Norton scan). Device Manager shows 2 identical HID keyboards even though no external keyboard is connected.  Looks like the previous keyboard wasn't faulty at all. Windows is updated and Synapse says this ensures Razer drivers are up to date. Keyboard settings in Windows are correct and Win keyboard troubleshooting finds no errors. I find Synapse 3 about as easy to use as a Chinese instruction manual. I would be very grateful for some advice on how to fix the problem.  An external USB keyboard and MS virtual keyboard both work correctly.

can help me change my phone number? my old phone number is gone

Hello, I am having trouble with Intel graphics card for Razer Blade Stealth 13 (Early 2020) - RZ09-0310. It causes a BSOD- Video TDR Failure. I have tried every intel graphics card I could find and also used DDU to uninstall but no luck. As soon as I install any intel graphic card, it reboots and goes into BSOD

I bought this keyboard from amazon on 9th December 2024 and it’s been roughly 3 months and not gonna lie have had a wonderful experience.! But a week ago suddenly I started facing some issues related to my keyboard- I play valorant..and in games like these movement keys play a vital role, but I’ve been facing issues with it…I-my character sometimes stop moving or something like that in middle of fights or sometimes normally too and it’s not like the game is heavy on my PC - I have very good specs so I don’t think its a problem with my pc..and I think it’s the “D” key specifically but am not sure..I haven’t tested it enough I think and the product does not come with extra key switches so I don’t know what to do..Can someone help with it..? my keyboard is “Blackwidow V4 X”

Hello, i have a problem with my laptop... The battery is swallowing and i can t use the touchpad anymore... Can t u help me to a place to buy another one? 🙏🏻  

Is the donggle have problem or my pc, because intry also to insert the dongle on my phone the headphone logo appears on my phone but still no sounds this is the first time i use the donggle since i bought my headset how to fix this sir

Hi,  I’ve got a problem with my 8k ghz dongle on my Razer Deathadder v3 pro. Until today, my mouse and 8k ghz dongle worked well.At night i left my mouse charging via usb cable when my pc was turned off. It has been standing all day (nearly 10 hours). At the evening, i reconnected the hyperpolling wireless dongle but it did not work. I tried every suggestion (reconnecting, turning off\on, unplugging, updating firmware of dongle and mouse) that has been in razer support threads and youtube. Nothing worked for me.  In windows razer hyperpolling wireless dongle is showing but not in synapse.  Please help!

Synapce doesn't recognize it, I bought this mouse a few months ago, I've tried reinstalling Synapce, uninstalling Vanguard, using the tool to clean the driver, but nothing. I can send a photo of the id, but I've already registered it on the site, so it's hard to be a fake.

I purchased these earbuds back in 2021 and they have now stopped working entirely. Case lights up green when unplugged but nothing happens with the buds and they can't connect to the app or my device in general. I've put them on the charger and the case goes red, so I've left them on there until its green. After that I tried to pair them but then nothing happens like before! I immediately put them on the charger again and it shows a red light again on the case. I don't know what to do now, I'm out of the warranty period, and feel like I've just wasted money on these for how little they seem to have lasted.

Hello, I need to have my VAT number on my invoice in order to put it on my company accounting system  can you please help me on that?