Razer Support

Hi.I have an Abyssus mouse, connected through my Blackwidow v4 pro keyboard to a TESmart HDMI KVM switch.On my other systems (Linux, OpenIndiana, etc.) everything works fine. When I’m switched to my Windows 11 system, though, my left-hand button has stopped working. In Synapse (2, then 3, now 4, installed in succession to try to fix the problem), the mouse button is ghosted.  It is “active” in Hypershift, but does nothing. In Standard mode, it is ghosted (and does nothing).  This just started happening; it was fine for a couple of weeks after putting the new KVM in.How can I get the mouse working properly again? Do I need to completely remove Synapse (and will that fix it)?  I have the mouse and keyboard for the lit keys (so that I can work at night without the lights on) and the tactile feedback.I know the buttons work, as everything is fine when I’m on a different OS: this seems to be a Windows 11/Synpse issue.TIA,Rainer 

It’s very weird but audio only goes through my headset when my friends talk on discord otherwise after a minute or so of them not talking my audio goes out

I’ve been  looking at an un-used Viper Mini SE’s and just wondered if the warranty (if still within the 3 year period)  would be transferable? Thanks

hello, when I increase the polling rate above 1000HZ, my sensitivity in play is much slower and seems heavier. Is this normal or a bug.thank you for your response.

Please someone help , does the Razer kraken v4 work on a Xbox series x

My Razerbalde 17 2022 started overheating recently, CPU temp 80-90 degrees without any task running, GPU 70 C,, and the battery wont charge but it still has approx. 34% power. What could it be? Perhaps the powersupply. How could I check that?THX for any comments & best regards

Yesterday after 2 years and 2 months my DeathAdder V2 X HyperSpeed ​​stopped working properly. The application shows a dead battery and the cursor slowly drifts across the screen and does not respond to input. Unfortunately, replacing the battery does not help, nor does switching to BT mode and connecting to another device (Steam Deck). Unfortunately, it looks like a hardware failure and it is a pity that it happened right after the warranty period ended. I found that other users described similar problems, but I did not find any solution. Is there any hope for me?

My razer huntsman mini has been working fine but recently my f key just stops always being recognized or only working whenever I'm holding shift. This only happens once i open my razer synapse application though, Im not sure what is wrong ive tried deleting and installing the app and drives multiple times and noting will work.

(Si alguien necesita ayuda en idioma español tambien los puedo ayudar cualquier dudad) Hi there, in case you are having this issue that batter won't charge while headset is completely off.  The first solution was turning them on and connect them via Bluetooth, while connected charge the headset and confirm is charging  with the razer app. In case headsets turn off just play some music while charging process.   New update released on May 2024 from Razer seems to be fixing the problem, this was already tested for myself with two Razer Headset (Both Barracuda X) so the headset from factory brings and older version that may have the issue. At the moment software to fix the issue is 1. 17 here is the link for the download:https://mysupport.razer.com/

Dear Sir I want to know can I reprograme F11, F12 into bluetooth devices selector?   Regards  

I’ve just recently purchased Razer Blackshark V2 X, and apparently the 7.1 function does not want to work. It properly appears in audio settings, everything is displayed as it should by guides and videos, but there is literally no difference when testing the sound. It still sounds like it’s on stereo mode. All my audio drivers are updated and I even tried deinstalling Realtek HD Audio Drivers and manager to test it. There seems to be no way to get the 7.1 surround working.Apparently when looking around in sound manager settings I found that 7.1 surround driver had a problem starting:Device ROOT\RZSurround\0001 had a problem starting.Driver Name: oem60.infClass Guid: {4d36e96c-e325-11ce-bfc1-08002be10318}Service: sRZVADLower Filters: Upper Filters: Problem: 0x15Problem Status: 0xC00000BBDevice install event:Device ROOT\RZSurround\0001 requires further installation. 

It doesn’t connect on my pc and after I plug it in. My computer says “The last USB device you connected to this computer malfunctioned, and windows does nit recognize it.” It also says “Try reconnecting the device. If Windows still does not recognize it, your device may not be working properly.” I tried plugging it in and out but it still does not work but its lights are still open when plugged in and also when the pc is off. It got wet a bit but not too wet before it stopped working. Please help me fix this issue!

I have encountered a weird audio problem with my Barracuda Pro headsetEven though I have disabled THX spatial audio in Synapse, my audio quality decreases significantly when I launch any game (tested with BF2042 and 7 Days To Die), and also when I open the Windows 11 audio settings window. I suspect this might have something to do with THX Spatial audio as it has the option to automatically switch on when playing specific games. For background info:I have updated Synapse and all the firmware for the headset, and I also use it with the USB dongleHowever, I have found a temporary solution to prevent the audio quality from decreasing (or perhaps prevent THX from turning on):Navigate to Windows 11 audio settings window Open the Barracuda Pro device settings Set the “Audio enhancements” option from “Device default settings” to “Off”This has temporary fixed the issue w

I bought the 240mm cooler and the long screws that screw the fans to the radiator r obviously too short. Spent an hour messing with it till they’re stripped. It’s impossible to have them screws go into the radiator and bracket. Extremely disappointing and frustrating. I wouldn’t recommend at all.

razer blackshark v2 pro when you turn volume up or down on marvel rivals it goes black screen ?

I own a Razer Blade Pro 17 (2022), and I recently opened it for cleaning. Unfortunately, some of the bottom panel screws got stripped, and 1-2 of them are completely unusable now.Does anyone know the exact screw specifications or where I can get replacement screws? Does Razer provide them, or should I look for third-party alternatives?I’d appreciate any help or recommendations. Thanks!

Hi Team, I am facing 2 issues currently, I cannot see my Barracuda X on synapse 4 and second, when I connect with CS2 the audio is fine and moment I hit audio tab or go in game with these settings the game sound changes and goes horrible, like low and distorted. Can’t hear anything in game. Have to put stupid laptop mic on default. Attaching all possible types of setting screenshots.  

Hi, your software disconnects and reconnects the Razer Basilisk V3 Pro mouse and causes the Razer Basilisk V3 Pro to freeze when used. My Razer Basilisk V3 Pro is not showing up in Razer Synapse 4 even though I have paired the mouse with Razer Synapse 4. I have even uninstalled Razer Synapse 4 a few times. 

My email won’t let me change it because it asks for two-factor authentication, and I no longer have access to the backup or the authenticator app. I need your help to change the email, thank you.

If i tried to add my phone number it give me a notification .which is your account is temporary locked.please, fix it 

I have been having issues with missing PIN numbers on purchased cards. One card purchased for $30 is missing the final sequence of numbers, but Razer is confusing this with another card/ticket I submitted. Pls contact me if you can help me out  

Tive o telefone roubado e perdi o número de telefone que está cadastrado, queria mudar o número 

I have a Razer 16 Blade RZ09-0483x laptop. My product is still under warranty. I reset it to factory settings and the colors look very bad. The reds and greens are very saturated and bother my eyes. Do you have a solution to fix this situation?

Dear Sir or Madam,I own a Razer Blade 18 2023 where the battery only lasts about 45 minutes—this has been the case since I got it. Upon closer inspection, I noticed that the power consumption during battery operation occasionally spikes dramatically—from around 25 watts to 950 watts in HWinfo. Despite this, the laptop indicates a remaining runtime of approximately four minutes even though it is still 80% charged.    I reinstalled the computer today in hopes that it might resolve the issue, but unfortunately, it did not.Could you please advise me on how I can investigate this problem further?I look forward to your response.Kind regards,Christi

 Someone help me please, I've only had the keyboard for about 8 months... everything was normal I've already cleaned it, reinstalled synapse, and searched a lot on the internet... Basically the keyboard activates the print button on its own... and if that weren't enough, the keys: 2, Backspace, Num lk never delete. (They are all from the same line...) I spent all day trying to solve it... is it really a defect?