Razer Support

Turret keyboard for Xbox one. never came with a charger. Seen two ports on the back, one usb C and another im unsure of. Doesn’t seem to be charging with the usb C, is this the correct port to charge? Anyone know what the other port is for and what the name is the type of charger? thanks!

Hi, I have been trying to get my mouse to connect to my PC all night but it's not working. The dongle makes a connection noise when plugged in but doesn't connect and when I plug the mouse in directly, there is no connection sound. I have tried holding the power button but nothing changes. The red light inside the mouse is blinking from a dim red to a bright red. The synapse app also does not recognise the mouse, but had no problem finding the dongle and checking it for firmware updates. I have also tried holding the left and right mouse button before connecting, but I never get a flash to indicate the mouse has reset. I've only had this mouse for over a month. :(

I own a Razer BlackShark V2 Pro headset and am trying to use my RazerCare warranty to replace a damaged unit. To proceed with the warranty claim, I needed the serial number, which I found on the product box but isn’t working. I have the order number and multiple emails of proof of me not only buying the headset but also purchasing razercare.

Dear Razer Support Team, I recently purchased a Razer BlackShark V2 X headset and attempted to register the product on your website under my Razer account. However, I received an error message stating that the serial number is already registered to another account. I can confirm that the serial number was entered correctly, and this is a brand-new product that I purchased personally. I would like to request your assistance in resolving this issue and ensuring the product is registered under my account.

I have a Razer Wolverine Ultimate and I also have the Razer Controller Setup for Xbox app from the Microsoft Store. I have the latest version of Synapse, as well. However, my question pertains to the multi-function buttons on the controller. I don't understand why the available reassignment options for remapping these extra buttons only covers the buttons that are already available on the face of the controller or the shoulder buttons! I would like to assign some of these multi-function buttons to duplicate keyboard strokes, such as Function Keys (F1,F2,etc). There doesn't seem to be a way to do this. I've even explored 3rd party apps that claim to be able to grant these types of shortcuts, but they don't cover Razer products. I am a diehard Razer fan. I have 11 Razer products. But, this is pretty frustrating. There's literally no need to remap extra buttons to buttons that already exist. How do you assign these extra buttons to duplicate keyboard keys??? C'mon Razer!

Hello, I just bought the product, i connected the led strip to my phone on gamer room app. The problem is its not detected from my pc. I use ethernet cable, is this a problem? I tried everything that i think of but i couldnt find a solution. Im using synapse 4, i redownloaded it but still didnt work. Any ideas please? Thanks.

As the subject says when I open FC25 on my laptop the CPU goes straight to 100C and stays there the whole time. I raised laptop stand and Ive dusted the vents but im worried Im going to kill my laptop. What should i do?

The CPU usage jums from like 0% to atleast 35% or more in some cases and the RGB effect also starts lagging intensly and the volume dial itself only changes the volume very slowly. I did not seem to find any answers and I only found one person on reddit mentioning this issue. Can someone help.

Hello, I purchased the BlackShark V2 X headset from SHEIN in my country, and upon receiving the product and attempting to register it, an error message appeared stating that it has already been registered. When I requested support and entered the product's SN, it showed a message saying it is ineligible for the free warranty. I would like assistance to register it in the system and also to use the 7.1 Surround Sound. I need help from a support team member, please.

The keyboard image does not load in the Synapse 4 dashboard, and the keyboard layout does not load in the keyboard settings. How can I fix it? Screenshots are attached below. Thank you!

So I bought my razer 17 pro 2019 about a month ago and it came without a SSD. So I installed windows and started installing drivers from razer's website. I installed all the important ones first, but right from the very start I couldn't connect to the Internet even after installing the WiFi driver, I was using my old laptop for the downloads then transferring via thumbdrive. My router is far and in a closet, so I brought in my wifi extender which is usually in my shop and I plugged it in right next to my laptop then plugged in a Ethernet cord. Immediately the WiFi popped up when it didn't before and I was able to get connection from the cat cable or WiFi but only from the extender. So thinking that's how the laptop recognized the connection; I ordered a long cat 6 cable to connect to my router, when it arrived I had Ethernet connection but it still wouldn't recognize WiFi. So I started heavily troubleshooting drivers and adapters etc, like disabling and enabling again. I reset network

Iv had a razor wolverine for quite a while now but havent remaped the controller for a long time, recently started playing a new game that requiers a different set up but when i try to edit a set up the screen just goes blank and i cant do anything

I have been using this mouse with a decent amount of issues.. I have no idea if this is a my pc thing but seeing as everything else works fine I don’t know how it can be. So whenever it is connected via bluetooth it works great but the second i I try and use it with the receiver thats when everything hits the fan. The middle mouse button doesn’t work thats new as of 30 minutes ago, and a plethora of other issues like synapse saying that it is switched off and not letting me access it and chroma doesn’t want to say it’s there either. I have tried so much from running the windows file checker to reinstalling all razer components from the ground up even just switching the usb port im using but nothing is different. Hoping I didnt just waste $70 and someone with a little more knowledge can help me.

Been having some real issues with Synapse 4. My Blackwidow Elite lags hard when trying to do anything (sometime taking up to 3 minutes to change a static colour). Using Chroma, none of the in-game RGB works any more, no matter what I try, and now this - The reload link isn’t clickable, and restarting my PC does nothing. Before it’s suggested, I’m not going back to Synapse 3 because that was randomly minimizing my games for no reason.

i only have 15 days since yesterday so 14 now, to have the thx spatial audio application to be working on my laptop for sound and it will quit letting me into the system because the original code i used has already been redeemed i bought the application months ago and have had no problems with it, until nvidia came out with a new driver and they wanted a code for it to function again, and it would only let me get the 15 day trial, every time i used the original code it said its already been redeemed plz fix this within the 14 days i have left sincerely Kelley O’Rafferty

Been doing as much research as I can on my current issue but haven’t found a solution. Here are the facts: Came home from work with the power off (outage later recovered) Booted my laptop up and it immediately went into recovery mode. Tried accessing BIOS or the recovery menu before it goes into recovery mode and doesn’t work. After researching and realizing my only option is likely to just “start recovery” and reset my laptop to factory default (which I’m fine with), I start recovery. After about a minute it finishes recovery and says it will shutdown in 10 seconds. After it shuts down I wait for it to turn itself back on and it doesn’t. It then takes me back to the recovery menu to either start recovery or exit & shutdown (same options I had initially). I’ve tried the exit&shutdown option 5 times so I could attempt to access BIOS but didn’t work at any time. I then accepted the factory default and tried that 4 times and every time it just shuts down and doesn’t turn back on unless I

As the title says, I tried to wear them today, and they were really wobbly. I removed them and realised that the headbands have broken. My two year warranty is still valid. What do I do? Thanks.

o mouser não está sendo recinhecido pelo synapse de nenhuma forma convensional que eu tenha procurado em quaisquer tutorial, já tentei desinstalar o aplicativo e refazer, tal como o mouse, tambem já tentei varios outros modos como atualizar driver do mouse, ou versao antiga e tambem versao antiga do synapse 3.0 mas nenhum reconheceu o mouse, o que devo tentar novamente? e por que o proprio aplicativo não reconheceria o mouse da propria loja?

I recently got my second wired wolverine controller and love the product, however i can not re map the buttons on my xbox. I have tried all suggested troubleshooting fixes

i’ve tried reistnalling drivers, even updated to windows 11. the 56789, tyuiop,fghjkl,cvbnm and even spacebar keys are all not working. Nothing has fixed it help!!

I would like to purchase Razer Care Essential, but when I enter my serial number its not recognized. I have registered my laptop so I know the serial number is right. I’m not sure but is there the possibility that I can’t upgrade my warranty? When I bought the computer off Razer.com I didn’t have the choice to buy Razer Care with it (otherwise I would have already). If someone could help that would be greatly appreciated because the 11 month mark is coming up soon.

I have recently gotten a Barracuda X and i cant get the mic and audio to work at the same i have tried many different ways to fix that i have seen to work with other peoples headsets but it still donest work on mine. If i have the audio working the mic doesnt work and if i have the mic working i dont get any audio i was told that it may be that the input and the output are being read as the same device and i have tried fixing it but it didnt work i have also tried using both a cord and the dongle and i still have the same problem. I have also recently run into a problem where if i use a any sort of in game voice chat it kills all the audio for the game and i have to restart it to get it back does anyone have any fixes for this.

step one: I downloaded the ‘Gamer Room’ app for iOSStep two: tried pairing my new Aether Monitor Light Bars (yes, I bought two). Neither would pair to the app, and this included factory resetting of each light bar. The app would see the light bars when initially factory reset as the light bars would go into pairing mode. But after 5 minutes of being turned on, the light bars would not go back into pairing mode, even after being turned off. Pairing mode could ONLY be achieved by doing a factory reset. Further to this. If the RGB rear lights are on, the front light has NO lighting brightness adjustment. Front light brightness adjustment is ONLY available when the rear RGB lights are turned off. This is a below pair experience.

При попытке регистрации, вылазит сообщение, что продукт уже зарегистрирован, соответственно, я не могу получить код активации звука 7.1. Прошу, помогите!

Hi just purchased a siren v3 chroma mic and I just can't get rid of the side tone when in stream mode tried windows settings and in synapse 4, any one got any ideas ?