Razer Support

Razer Viper Mini has suddenly stopped tracking all movement. However, all other functions of the mouse are working perfectly and infrared LED is clearly visible.I have already tried all the common solutions (cleaning the sensor, trying different mousepads, testing on another PC, reinstalling drivers) without success.There have been threads opened about this issue, but no solution or answer has been provided yet. Is there any solution?

Purchased the THX Spatial Audio - Surround Sound Application. Recently reinstalled windows, when I tried to activate the spatial audio, it said the code was already redeemed. How do access my software?

My Razer camera is making a scratching sound and then the camera goes out. I have uninstalled and reinstalled the app, and it is doing the same thing. I have tried moving the cord to a different port and the problem remains, What else can I do?  This camera is only a few months old.

I’ve had my Razer Nommo V2 Pro Nommo set since 2023 and have enjoyed it since purchase. Recently, as of yesterday, my subwoofer no longer turns on! I don’t have an extra power cable for the subwoofer laying around and can not test if the cable has died as of this moment. I’ve tried direct power to the wall sockets in my room, to my UPS unit(where it has been plugged in since 2023.) It does not turn on no matter what I do!I’ve looked at the other support threads here, and on the Razer subreddit. Was wondering if anyone else has had recent issues with the subwoofer not turning on and if a replacement cable/extra cable has fixed it?  List of things I’ve tried: Tried different power sockets. Uninstalled Razer Synapse 4 non-beta. Reinstalled it. Tried installing Razer Synapse 3 and the Razer Synapse 4 Beta. Nothing. Went back to Synapse 4.  Tried to follow the order of operations for reconnecting the set fro

hello every one i have this keyboard and i have an issue with synapse every time is activated  it is 2 caps that doesent turn on the light i have try the hard reset but still same when synapse is deactivated then the keyboard works perfekt with all the lights.does any one know if we can fix it?

Friends, please help....I am trying to register and get a code to activate mode 7.1, but I am informed that the device was previously registered....I am ready to give up the warranty, just to hear this incredible sound, please, friends! Blackshark 2v x 

I’ve got a Razer Blade 14 and I’m finally getting around to applying the 2023 firmware update for USB4/battery optimization.  I’ve followed the instructions for disabling the trackpad and NVIDIA in Device Manager. . I’m running Windows 11.  I even found a post recommending running the AMD chip updater and successfully did that.   Windows Hello is removed, drive is fully decrypted, all the stuff the install guide said to do. When I run the firmware update, it brings up the update window, but the only button I can press is cancel and it tells me “Detected components are up-to-date.  I restarted and manually checked the BIOS version and it is clearly not up-to-date.  Pulling my hair out and can’t figure out what could be keeping the update from running.  Any help appreciated.

I bought razor gold and I just reliased I need my old phone number for the 2 step authentication please help.

Hello dear razer support team, I recently purchased the Blackshark V2 x headphones, but when I registered it, I realized that the device was already registered, and now I can't use the 7.1 channel sound feature. Please guide me. Thank you.

Hello! I recently purchased a Firefly V2 which is a product eligible for the BF6 promotional skin and it even is included as free in my order, however I cannot find the code. Everytime I click to view the order details in my email the website just returns “Error Occurred”

I was using a viper 8k the other day when clicking on the scroll wheel to ping items in game stopped working. I assumed maybe it was just getting old and had a mechanical issue, but when I started synapse software (beta) it started working again normally. I didn’t think much of it, but a few days later, using a deathadder v3 wired on the same pc, the same issue happened and was fixed by opening synapse (beta). It also happened with a viper v2 pro (on that same pc). I was going to chalk it up to synapse beta, but I just had this happen on a deathadder v2 pro on a different pc with regular non-beta synapse where the scroll wheel would not click until opening synapse. All of these mice have the latest firmware and synapse/synapse beta are always updated. Seems connected to the synapse software, which I usually only run when I need to change some configuration. Is there some kind of fix for this other than to open synapse when it occurs (and/or remap the button, and/or reset to default)

A couple of months ago the scroll wheel on my razer viper ultimate was still working, but now it doesn’t work at all. When I scroll up it doesn’t register or scrolls down and vice versa. It works every 1/100 times I use it (meaning it goes in the direction I want it to go in.). I want to get a fix or check but I don’t know when I bought it so I don’t know If im available for the waranty thing. If you guys could tell me how to fix the issue, how to find the date I bought it (I still have the box of the mouse, if that helps) or how to disassemble (last resort) and fix it that would be great.

Hello. I have been using my Razer Viper (RZ01-0255) for around a year and a half now. Recently I started getting issues related to the scroll wheel. Scrolling down sometimes scrolls up and vice versa. Other times it scrolls too far or it isn’t registered at all. I updated Windows, updated the firmware, the mouse is connected directly to the PC and closing Synapse or reinstalling the drivers doesn’t resolve the problem. Another issue is the build quality. Over time the buttons got loose and started rattling.

It's been a couple months since I bought the Viper mini. At first, I thought it was a Windows driver issue and that it would be fixed if I updated my drivers. But after 2 months it still has the same issue, it had on the first day of purchase, when I scroll up it scrolls up down up down and same when I scroll down. It seems the scroll wheel is faulty. Many other people have had this same exact issue on online forums.What should I do now…??? Is there any way to fix the scroller…??? Or is there any option the buy a new scroller…???

As the title says, my pretty new DA Elite suddenly started sending scrolling signals on its own. In Windows and in games the constant scroll input can be seen and in many cases significantly decreases the mouse’s usability. It is outside of the Amazon return window and the Razer warranty checker says it is out of warranty also. What are my options? I paid good money for a mouse that went tits up in under 6 months.

Can I get this fixed or replaced? I purchased it 10 months ago, through Staples (not Razer directly).

i got the deathadder v3 pro less than a year ago and my scroll wheel stopped working can someone help me with the warranty process pls?

Razer ID:thxdevil4Razer ID와 연결된 이메일 주소: 생월일:성명: 전화번호:새 전화번호:국가:한국 (Removed personal information for security) 

Ive tried some stuf but i cant use my headphones while charging they just turn off

I lost my dongle 2 months ago and bought a new one online. After plug this new dongle, the LED green light is now working and it cant pair to my Viper V3 pro. I’ve tried update all the frameworks and many different ways to fix it but it’s just always cant pair

Title has it: I swapped to the discrete GPU in the BIOS chipset settings to see if it would fix my external display problems, but apparently they were caused by the discrete GPU to begin with and now I no longer can see the screen to troubleshoot. System boots if I let it, I hear the windows login sound, and I think I am entering the BIOS by mashing the DEL key on startup, but I can’t see the BIOS or anything else now that the discrete GPU setting is selected. I’ve already removed the CMOS battery and reset the RAM while unplugged in hopes of resetting the BIOS to default settings, no luck. I’ve tried pressing keys by memory in the order of the BIOS menus, in case I could just change it without being able to see the screen, but no luck so far. Maybe there is a way to disconnect the discrete GPU temporarily so that the integrated one will work again?

  I ordered a console two days ago and the money was withdrawn from my account, but when I came in today, they said I didn't buy it. What's the error? I wonder if it's being delivered for sure or if it's really an error. 

Hello Razer Support, I tried to register my Razer headset on the 7.1 Surround Sound website, but I received an error saying that this device has already been registered.I cannot get my activation code because of this. Could you please help me by unlinking this device or sending me a new activation code? Here is my product serial number: (Removed Serial Number) Thank you very much for your help. Best regards,Samsam 

There is just a static red light and there is not audio I’ve tried hard resetting and the razer synapse 4 software says its not on but its connected to the computer and when I tried resetting it the light would turn off green then back to the static red.

deathadder v3 wireless hyperspeed drop my Wifi internet connection when connected to hyperspeed usb modeWhen plug with cabel, everything is fineI have latest firmwareMy router hoes not support 5.0 only 2.4Is there no any solution?(I buy wireless mouse not to use with cabel)