Razer Support

Hi, I’m having an issue with my Razer Viper V3 Pro.When I plug the wireless dongle into my PC, Windows immediately detects it (I get the USB connection sound and it shows up in Device Manager), but the dongle doesn’t light up, there’s no LED or any sign of activity.The mouse doesn’t work wirelessly at all, no cursor movement, no connection. I also tried connecting the mouse via the USB-C cable, and in that case, it works perfectly fine. The PC recognizes it, and I can use it normally.I’ve already tried updating the firmware and using Razer Synapse, but the issue remains. I’m not sure where the problem is, whether it’s the dongle, the mouse, or a pairing issue between them. Any help would be greatly appreciated.Has anyone else experienced this? 

I bought these headphones and if I try to use the product serial code it tells me that it is activated and I have to contact support.

Last year I purchased the Razer Blackshark V2 X headset on Amazon. Sadly the right ear has stopped working and now sound only comes out of the left ear. The warranty policy states that Amazon is an authorised seller and that headphones have a warranty of two years. I have been searching for a solid 40 minutes trying to find out how I can make my warranty claim. I’ve been going in circles and have been thinking of some rather choice words that could be said to whoever designed this website. I can provide proof of purchase however I do not have the serial number. The serial number did not come on the headphones, and I have since disposed of the box (cause this product is now a year old. Any help (including telling me my chances of claiming the warrant are FUBAR) would be greatly appreciated.  Edit: I have tried to go through Amazon, they just keep sending me back here to this infernal loop of agony masquerading as a customer suppo

Hi. Last week I purchased the Blackshark V3 Pro headset and Deathadder V4 Pro mouse. I didn't purchase it from the official Razer website. Is there any chance I can get a Razer skin? I see the skin in the game, but it's inactive.

Razer Synapse 4 software custom programming for button configurations not working when connected via 2.4 Ghz wireless. However, it connects and is detected correctly via USB cable wired and all custom button programming works as intended.Windows 11 - All updates performed and updated.Razer Synapse V4 - Latest software installed.Razer Basilisk V3 Pro - Lates firmware installed.Tasks performed; Razer synapse software uninstalled. Driver clean-up tool used. Reinstalled synapse 4 software. Changed out Basilisk V3 Pro hardware for another unit. No change to Windows 11 device manager.Looking for some assistance in fixing this problem. Please advise.User: Zipman_13

I recently bought a new Blackshark v2 x. Yesterday the audio was working fine but today the audio coming from my headset is extremely quiet and I can barely hear it. I have checked my ps5 settings already

Would be nice if the mouse can be connected with a smaller usb dongle instead of the hyper polling dongle for mobility.

Hello, my product was broken, I wrote to you about this and you told me to send it to the warranty for a replacement, I sent it but the company does not accept it and wants to send a new one for the same price.

When will you help me? I sent the serial number of my headset as a PM, I request urgent help.

Is it normal to take long minutes to get my diamonds in my mlbb acc? Since I recharge for almost an hour ago and yet it is still not in my acc

Hi everyone,I think I received a fake deatheradder essential from amazon but I have a doubt that is just my Synapse that is not workingCould you confirm it? Thank you! 

I have lost my sim so I m not receiving any OTP I need help to change number 

Razer Basilisk V3I have been using this mouse for over 2 years at this point and have never once experienced this issue. I use HyperShift constantly and have never had any issues but all of a sudden today, HyperShift on my mouse only has decided to stop working. The only way I can get it to work is by closing Synapse down completely, which makes no sense as it should work when open and not when closed.I have tried everything I can think of from a troubleshooting perspective like:Rebooting my pc Restarting synapse Disconnecting and reconnecting my mouse Checked to see if Firmware was up to date Unbounding HyperShift and bounding it to another button on my mouse Uninstalling and reinstalling synapse (which caused HyperShift to work for 2 minutes and then stopped again). I then tried to do a clean uninstall with the Razer Driver Clean Up tool and got the same outcome.I have nothing else I can think to t

I just installed Synapse 4. I am at the login page on the Synapse app window. The first time I logged in I am able to go through. However I uninstalled Synapse 4 because my Synapse 3 profiles were missing. When I reinstalled Synapse 4 I began to encounter login issues.I click the Google icon to log in, it opens my browser and logs in to my account on my browser. But the browser does not feed back the login to the Synapse 4 app. So even when the browser login was successful, nothing happens on the Synapse 4 app. Then after a while I get a message on Synapse 4 saying “Request timed out. Please try again.” Tried changing the default browser, same thing happens

In device properties and sound devices the headphones registered as speakers. As a reference my HyperX headphones with usb soundcard shows up as headphones and headset microphone.I'm trying to find out what may be causing my mic to be really quiet and the sound quality is bad as well if I connecting my Blackshark with the usb soundcard.I reinstalled the Realtek audio driver and Razer Synapse aswell, but it didn't helped. I'm really frustrated because in my old PC it worked as a Headphone and the sound quality of the mic was great. 

Hi everyone,I’m having an issue with my Razer Basilisk V3 (wired). The mouse constantly disconnects and reconnects. Sometimes, lights on the mouse flash Red/Pink about once every second.Has anyone else experienced this problem and found a solution? Any advice would be greatly appreciated.Thanks! 

Hello people, I have received emails on a couple of occasions from this email address: contact@razer-media.com.I think they put the Razer name and a lot of information about the brand to hook the unwary. They promise gifts and pay for videos for being a partner for our YouTube channels.The file included for download (Media Kit) contains RAMSONWARE.BE CAREFUL WITH THIS(I hope someone can take action on this) 

I lost my Dongle for Basilisk Ulitimate, here they only have the dongle for Basilisk X Hyperspeed, is it compatible? any suggestions also if not? Thanks guys!

Merhaba telefon nunarasına erişimim yok nasıl değiştirebilirim 

Will razer add the Razer Blackwidow V3 mini Hyperspeed to Razer Synapse mac os version?

Hi,I’ve been using the Naga Trinity mouse for a few years now, was on Synapse 3, no problems other than wearing out the side panel buttons. Mouse has been cleaned a few times.Last month I bit the bullet and updated to Windows 11. Since then I’ve been having double-clicking issues, making it almost impossible to drag windows around and do my work as an editor. You start dragging and either you spend the entire time maximising and restoring the window, or it slightly drags and then drops. I didn’t seem to be every programme either, but browsers definitely seemed to be the worst.I assumed it was a Win 11 issue - followed all the guides to adjust click speed, adjusted the registry etc. I then uninstalled and updated Synapse. I uninstalled the driver and let it reinstall.I have ended up enabling click and hold to drag but it’s not perfect.So, my question is, is this a software issue, is it the Naga Trinity is just too old to be compatible for Win 11, or

bytePEARLPlumpPurple965 

 I can no longer access my old number, thus I have to buy a new one. Now, I want to change to my new phone number so I can buy more in-game purchases, but it still needs my old phone number to change any setting inside my profile. I don’t have any back-up codes, and even if I want to set it, it still requires authorization from my old number. At least my email is still currently active, unfortunately for me there was no option to use my email to do any verification. This is getting more frustrating. Can someone help me? i already top up on my account but i cant make purchase because i do not have longer access on my old mobile number . please help 

When I try to register my Blackshark V2 X headset so I can get surround sound, it says “product already registered”