Razer Support

Razer Cortex crashes Steam after closing games. It happens when I end all of my games. I have done clean installs on Steam, all games, and all Razer software. It happens even if Game Boost is on or off. Turn off and on overlays. I think I’ve tried everything to think of to fix the issue. I know it’s a minor inconvenience but it is a inconvenience nonetheless. If anyone had the same and has found a solution for it I would greatly appreciate the help.  

My down arrow, numpad 1 2 3, 7 8 9, + enter stopped working. I tried compressed air, reinstalling drivers, resetting by pressing escape caps lock space when plugging it back in, but nothing works. Is there any way to fix this? I bought this keyboard in 2022. The lights behind the keys still work.

So I booted my laptop up today and found out my Razer Kraken V4 Pro wasn’t being picked up my Razer Synapse. It showed it as powered off or wasn't even popping up. On further inspection I also found out the HUB for the headset was getting stuck in a continues boot loop where it would show the startup, then only show the volume + & - icons. Razer synapse also isn’t picking up the hub either. I did a power cycle on it and a clean install of Razer synapse after uninstalling it and removing any folders under the name. None of these helped or fixed the issue at hand.

Hello, after updating my Viper V3 Pro in wireless mode, the left and right buttons start to fire falsely when lightly hitting the mat (Razer Strider). There is no such problem in wired mode. This started exactly after updating to ViperV3Pro_00C100C0_FirmwareUpdater_v1.13.01_r1. The sensitivity of the falsely fired events changes a little (but does not disappear) when changing the LOD. Please help me to return the normal functionality of the mouse.

It seems that my Razor Trinity is no longer supported? I wanted to make sure my drivers were updated and I can not find them at all. Some assistance would be apricated. I have synapse installed, it recognizes my mouse. The drivers however are from 2025. 

I've had my razer black shark v3 since Christmas and now i cant get it to turn on> its says its fully charged razer synapse picks up the dongle but the head set just wont power on. I dont know if its just my on button that wont work or a firmware issue, but when i try to update the firm ware my pc doesn't detect that my head set is plugged in even though its charging. I've had this issue in the  earlier but it would sometimes turn on but now it just wont and i dont know any fixes for it.

FC mobile points aldım razer param düştü ama oyun puanı vermedi kod Geçersiz dedi 

I scratched some codes out and now I can't use the card, I need help 

Hello, My order is stuck in customs. Has been for the past 5 days. Could someone from support look into this for me?

As the title says the mic doesn’t pick up audio when connected via dongle. When I use it with the cable the mic works. Does anyone have a solution for this ?

 Hello,I recently bought a Razer BlackShark V2 X headset, but when I try to register the product on my Razer account, I receive the message saying that the product is already registered.Because of this, I am also unable to activate THX Spatial Audio / 7.1 Surround Sound.I have the proof of purchase and the serial number of the headset.Serial Number: (removes serial number)Could you please help me transfer or validate the registration and provide access to the audio activation?Thank you.

Basilisk V2 Stuck in "CRP DISABLD"  i need fimware file for basilisk v2

Title. I have missing keystrokes (usually the letter E), and also double tapping on this Razer Blackwidow V4 X.

Title says it all. if you have Synapse open and you press the mute on the headset then rather than just muting it sets the gain to 0. pressing the button unmutes the headset but now the gain it set to 0, so the mic doesn’t work unless you set it MANUALLY back to whatever number you hat it set to before. Please fix this Razer, otherwise I’m just done with your hardware from now on.

Since i bought viper v4pro in guest , i could not check my logistics, on gmail every time i click the link shows logistics, it redirects me to log in, even after logging in, i cant see any orders. is there a way to check my shipping status?

@razor teamrazor team I am unable to make any purchase as II don't have access to my authenticator app because of I can't verify my two factor authentication and it's really really been messy for me and I really need urgent to purchase this pack Thank you Please help me out ASAP

A week prior to the new 18 launching I bought an 18 to take advantage of a credit card sign up bonus. At the time of sale I noticed the highest model was not available, and I started spreading rumors at Level1Techs, which Wendell confirmed the day I received my laptop and all the reviews started launching.  On the return page, I do not see an option for in store credit. I pretty much want to return this for the new model. Is it possible to get in store credit or a gift card, instead, which I just apply to the new version? If I get in store credit I keep the credit card sign up bonus. If I receive a direct refund I lose them. 

My V3s were working fine in wired mode, I plugged in an PS5 controller to my pc and my mic got switched to the controller. I tried switching mic but it wouldnt show up, so I plugged out and in my headset again and now it doesnt show up anymore. I also tried plugging it in to another pc but same thing. Note I lost my USB dongle when traveling between places. Anyone with same issues?

My wallet has been disabled and they wanted me to provide the payment proof for the top up card.As i bought the card from carousell seller and he did not provide me the payment recepit.  i have only the card How can i retrieve back my wallet which has 300++ SGD inside? My case id is   (removed for security purposes) 

Headphones decided to stop working and doesn't register as headphones but the mic still works just fine.

Have a nice day. I would like to know how I can order the Razer Project AVA from Germany

When using the headset the “Chat” version does not play any audio at all. But I found that using the USB plug in that it does. But it does not work for wireless. Is there a way to fix this?

My Razer Blade 14 2021 (RZ09-0370) battery is swollen/bloated. I need a replacement battery RC30-0370 shipped to Turkey. Can anyone help arrange a DIY replacement?"

I’ve lost my hyperspeed wireless dongle for barracuda chroma X, where can i get a replacement?

Dear Razer Support,I am writing because I am unable to register my Razer charging puck or my Razer DeathStalker V2 Pro keyboard through the registration system.Both items were purchased through Amazon, and I do have PDF invoices available as proof of purchase. I can provide those invoices, along with the serial number and product number, if needed.Please let me know how I should proceed so these products can be properly registered under my account.Thank you,Richard Landry