Razer Support

Why is it you choose to not support the effort of the openrazer project? They are making drivers for your devices on Linux, for FREE .. it allows you to profit off of Linux gamers, without spending time pr money on developing drivers. They are the.reason why I have been able to keep using my  razer mouse and keyboard, but I still can't use my razer Blackshark V3 Pro, because of some issues reverse engineering the dongle commands. The developer reach out publicly 3 months ago, but no response from you... Why is that?Should I just give up on your products and purchase a different brand, where Linux developers isn't ignored?

I gave my daughter a razer turret xbox one for her birthday and she seems to have lost the usb dongle moving it around between her xbox and her computer. I am wondering if i can buy a replacement as it is out of warranty. Also I have the standard Razer turret too that i got second hand and didn’t come with a charging dock or dongle so am looking to purchase those too. 

I recently got the Blackshark v3 pro headset from razer.com and it arrived today and since i previously had a razer product i tried to update the synapse, thr problem was, was that it opened and closed rapidly and wouldn’t let me download so i uninstalled it and all razer files from my pc and now the installer from the website wont even launch. i click allow this device to make chanhes to your device then it closes. Ive tried everything i could look up from people with similar issues and i had no luck, i even contacted microsoft support to see if it was my computers fault and by the end of the session i was told to contact razer themselves. Is there any fixes to this?? if not my other issue was i could not return the item because it doesn’t recognize my order number and email despite me copying them directly from the email razer sent me. if ther are no fixes for the synapse id like to return then but if it falls out the window of return by then im done for. Please help. 

It wont charge up using the charger. When I plug it into my PC via USB cable, after about 10 minutes it turns on for about 15 seconds then turns off again.I tried different chargers, different cables, etc. Holding the button for 5-7 seconds then 30 seconds.  Anything else I can try before I take it back? I got it for Xmas 6 months ago.  

The dongle on my Razer Hyperspeed V2 mouse, which I bought two years ago, was broken the day I received it; it wasn't working and the computer wasn't recognizing it. At the time, I didn't have the time to deal with the complicated warranty process, so I didn't bother. Now I'm requesting a new dongle. I wanted to try my luck with Razer because I believe they are a customer-friendly brand in these matters. My mouse is almost in pristine condition, practically brand new.

Hello, I want to know if the codes for the Overwatch 2 skins are still available in the Sanrio x Razer collaboration products. I would like to obtain the Juno Hello Kitty code but I don't know if when buying a product sold by Razer, for example on WePlay, When purchasing any object from the collaboration, I will receive a code to obtain the skin in Overwatch. Thanks :)

Dear Razer Support Team,​I am a big fan of your products and currently use the Razer Barracuda X (Mercury Edition) headset. Unfortunately, I have lost my original microphone and I am looking for a replacement.​Could you please let me know where I can purchase an official or compatible replacement microphone for this specific model within Turkey? I have checked some local online stores, but I want to make sure I am getting the right part that fits the Barracuda X.​Thank you for your assistance.​Best regards,​Elif B.

Hello i not to long ago want say about a month got my controller and its been working fine up until now i was using it last night then i tried to use it today and it didn't come on at all and i only use it for my ps5 like i tried everything to get it to work i dont know what to do anymore if anyone can help or any other suggestion im all ears

Hi,I was under the impression you could connect multiple Razer devices on the same usb dongle.But Synapse doesn’t allow me to do that.I have 2 mice and a keyboard, they all came with a dongle. But the RazerUSBHyperspeedDongle utility used to connect a device to a dongle only connects the device to it’s dedicated dongle.In Synapse the button indicating you can connect multiple devices is greyed out and doesn’t launch any thing. I had all these devices connected at least once to update them. Does someone know how I could connect my devices to the same dongle? If it’s not possible, there is no reason for me to buy only Razer products.

today when i opened the thx app it wasnt opening and the audio was almost not exsisiting

Hello, I have lost  the USB-dongle for my Razer Viper Ultimate. Love that mouse, tell me  it’s replaceable? Thanks

I feel like I’m in a loop. I just need to change my phone number so I can do 2-Factor Authentication for my Phone and PC and to Update my details. I don’t have access to the old phone but I have access to everything else. How do I change my phone number? The website just kind of throws you in a loop when trying to contact support.I would like to connect my Razer Kishi to my PC account to make use of features. I would really appreciate the help.

Совсем Уважением я сделал всё как написанно на сайте. Но программа THX Spatial Audio всё ровно требует код. Я даже эквалайзер не могу пользоваться. Потомучто он как раз в этой программе  THX Spatial Audio.

I bought  Barracuda !--tgqphd||[]-->X from amazon , and when i tried activating 7.1 surround sound, and it says the product is already registered. 

Hi, I have completely lost access to my registered Razer ID email. This mail account was compromised via a cyber attack, and the Microsoft Safety Team has permanently suspended and destroyed the email address due to security protocols. It no longer exists globally.I am currently still logged into my Razer ID on my browser here, but I cannot link my phone number or update my email because the system insists on sending verification codes to my dead mail address. Could you please create an internal support case for me to manually update my email address to my new secure mail address?Thank you. 

Здравствуйте! Но ваша THX Spatial Audio программа тоже требует ключ активации. Где мне его брать ???

I bought Blackshark v2 X, and when i tried activating 7.1 surround sound, and it says the product is already registered. 

Hello I bought my Razer Kiyo Pro Ultra last year and has been using it without problems.I have a Razer Synapse 4 already installed a few days ago. A lot of my peripherals got problems but eventually was able to fix them.Just recently, I was using the webcam for a video call. dropped the call after and tried calling another one. Suddenly it stops working. The PC does not recognized that there was a camera plugged in. It was still with a steady white light. So i tried unplugging and plugging it in again. Now there was no light. Tried other ports but still not working. Tried to install the latest driver but even razer cannot detect it. Tried plugging it in to my laptop but no avail.I have not used it in anywhere else but video calls and online meetings. Any help would do.

I bought Blackshark v2 X, and when i tried activating 7.1 surround sound, and it says the product is already registered.

Здравствуйте! Я зарегестрировал ваш продукт (Наушники Razer Kraken v 3). Но код мне на почту так и не пришёл и в коробке его нет. Прошу помогите!!!

Hi Razer Support Team,I am currently using the Razer Kraken V4 Pro headset in Hong Kong. Due to the extremely hot and humid summer weather and my sensitive skin, the original synthetic leather earcups are causing severe stuffiness, excessive sweating, and mild skin irritation/allergies around my ears.I would like to replace them with breathable fabric or mesh earcups and need to confirm the compatibility of the following official parts: Are the Razer Kraken V3 Series Earcups compatible with the Kraken V4 Pro? Are the Razer Barracuda / Barracuda X Earcups compatible with the Kraken V4 Pro? If neither is compatible, could you please advise how I can obtain or purchase a compatible set of official mesh/fabric ear pads suitable for summer use?Thank you for your help.

I just purchased a razer wolverine v3 pro updated the firmware and under polling options im only see 250hz wireless and 1000hz wired.   Where is the 500hz wireless?   Im not using a headset.  Is synapse bugged or is the firmware?

Cannot find serial number it is not anywhere under the chair that is visible.The problem i have with the chair is that the armrest cushion is split and the lumbar support cushon elastic has stretched and will not stay in postion

I bought the razer Kraken v4 for the promotion for 007 fist light and it got delivered today but I didn't get any email for a code 

I have a problem with entering my address in the RMA form. When I enter it, it says “Please choose the address from your region” and I cannot proceed further. Tried several times, different browsers, private modes etc...still it will not accpet my address...which is the same as the account, and which was already used in a previous RMA.. Razor help is very slow and not really useful in this case so maybe anyone had this?