Razer Support

Hello guys! Im trying to change button 5 to “Sensitivity stage down (or up” but when i click button 5 it cycles backwards, surfing the web etc. What i want is:Program any button on the mice so i can change DPI while im in game.Im using  Razer Synapse, tried to re-install but nothing   helps.Thanks )Matt

Hello,I’m experiencing an issue with my Razer BlackShark V2 Pro (2023). From time to time, I hear a double beep and the connection suddenly drops.I’ve tried everything I could, including Razer’s official recommendations as well as suggestions from other posts, but nothing has worked so far.Unfortunately, Razer.Aero has not responded to my private message.I really hope someone can help me with this.

Hi, I need an extension cable for my new Nommo Pro speaker system, P/N RZ-05-02470100-R3U1, as the sub has to be mounted too far away from one on the speakers. Is there an extension cable available for this system?  Thank you for your time.

Hello, My Blackwidow V4 mini hyperspeed turns on the caps lock button and then I cannot turn it off. I am unable to use it because it writes everything in all Caps.Occasionally it will turn off the caps button on its own without me trying to turn it off but then it will go back on.How do I fix this? Do I have a defective product? 

I'm asking if there is anything that can be done. My order went from 19 September to 15 October to ship. I'm a 100% Disabled Vet and I haven't been able to do anything at my computer in about 3 months due to chronic back pain. Plus, I hadn't really been able to do much before that either. I was really hoping for this chair as it its the only one I have found that has the adjustable lumbar and a reclining function, within my budget at least.I am in constant pain and the only relief I get is when I recline. I was thinking on the chair when I missed the sale but if it helps me at least get back to doing somethings other than watching TV I'd gladly pay full price for it. I've tried to find support on this but can't except here on the forums. Is there any way at all to recieve this sooner? V/R,Mike H. 

My Razer Viper V3 pro’s left click isn’t working anymore. I updated the firmware and my windows 10 is up to date but still the left click does not work. Everything else works normally

Dear Razer Team,My name is Abdelhalim Abdelfattah, and I am reaching out regarding an issue I am experiencing with one of your products.I own a Razer USB Wireless Transceiver (Model No. RC30-0346), which has unfortunately stopped working. I have searched extensively for a replacement dongle on your official website and other authorized retailers, but I have been unable to find it available for purchase.Since the dongle is an essential part of the wireless connection, I would like to know if there is any way to purchase a replacement directly from Razer, or if you could guide me to an authorized source where I can obtain one.Below are my contact details for further communication:Full Name: Abdelhalim AbdelfattahEmail: halim.ali.eg33@gmail.comYour assistance in resolving this matter would be greatly appreciated.Best regards,Abdelhalim Abdelfattah

So the day before yesterday (9/11/25) the wheel was perfectly normal, it was intact changing the volume with it spinning up and down. But then as of yesterday (9/12/25) the keyboard made a popping noise which turned out to be the wheel, I inspected it and it was just loose. Turning it upside down made the wheel itself become displaced and then just fall out.  Been trying to find anyone with similar issues but so far no one has had this problem and I don’t know how to fix it.

i was reading up on a 5 month old post abt the same issue but it was taken to pms and i was wondering what happened with whether or not this falls under the 2 year warranty. I’ve had this headset only since last christmas and have taken good care of it with only minimal damage to the head pad showing up recently, and now falling halfway off from wearing it. Hoping someone can lmk if thats under the exclusions or not bc im not sure !!

I got the mouse and synapse wont even load the mouse, in device mananger it show and goes away . i tried everything i read on forums and nothing happend , mouse i new new

Anyone know how to fix this? Just started happening, when I click Mouse 4, sometimes it will double click. This is causing me significant problems in multiple applications. How can i fix this? Thanks! 

I purchased the razer blackshark v2 x from amazon on the 13th of this month. When I went to activate 7.1 surround sound, the razer program said device was already registered. Any prompt help would be appreciated. 

I've had this head set for awhile and have always had this issue. The headset works perfectly fine on my PC, switch, PS5 and Galaxy s24+ but the moment I use it on my Galaxy tab a9+ in discord it doesn't work but it works when watching YouTube videos. It literally only discord work on discord. Is there a fix or anything?

i am from india. I have a blackshark v2x usb headset. I wanted to use the thx software i used the trial version and liked it but i want to purchase now. how can i purchase? 

Need help on replacing my sim number as I cant purchase anything cause it requires OTP to proceed with the payment. Anyone please help me I really need this.

I want to know how to check when my gift card is used 

I received Razer BlackShark V2 X headphones for my birthday. Unfortunately, while scratching off the card for the activation code, I smudged three characters and now I can't read the code. Please help.   

I’ve been experiencing unusually high keyboard latency averaging 100ms 37Hz on both my laptop keyboard and my Razer Huntsman Mini. The Razer Synapse software doesn’t show an option to change the polling rate for the keyboard either. I’ve tried reinstalling and doesn’t seem to fix it.  

I have a Barracuda Chrome headset. Never drop and everyday used. I saw something in the headset of mine. small crack. I’m not sure that's small or med cracks.  

Hello guys,I hope I can find some support here, because I just can't believe it's an hardware issue or bad compatibility.So as the title says, I have bad 1% low average FPS in CS2.- I use CapFrameX and the well-known FPS Dust 2 Benchmark Map in CS2- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Here are my Specs, before I go deeper into the Issue:Razer Blade 18 (2024):Microsoft Windows 11 HomeIntel Core i9 14900HX - Cores 8P + 16E, Threads 32GeForce RTX 4090 Laptop GPU - 16 GB, GDDR6 (Driver Version 566.14 - I read it's the best version for the 40 RTX Series, but I also tried newest Versions with no success)

I lost the authentication codes and I cannot retrieve them. I have the email address. Please help. Thank you.

I am experiencing an issue with my Razer BlackShark V2 HyperSpeed headset. It used to work fine, but as of yesterday the wireless mode has completely stopped working. Here are the details:In wired mode, the headset connects immediately and works perfectly fine.However, In wireless mode, the headset does not power on at all. The HyperSpeed Wireless Thingy where you connect your USB for it to become wireless briefly flashes dim green whenever I plug it in, but then turns off (goes black).Btw, The headset LED stays red when plugged in, and it does not appear to be charging, seems to be stuck at 36%.I have already tried different different USB ports. I also attempted a hard reset, but the issue is still there.Any fixes?? :)

Please explain why your company does not develop applications for the MACos system?What wrong with macOS? _I believe that if you do not give the opportunity to use all the functions of the mouse as well ( as the software,) then you are putting your customers and buyers in unequal conditions. Please explain your policy regarding software for macOS (Synapse 3.0 or 4.0)

I created this Razer account with my old Facebook account. Now I can’t log in with Yahoo since apparently my email has been inactive for long. I can’t get the OTP/code being sent with my transaction because I can’t log in my email. Attached below is what shows up when I try to log in my Yahoo email. 

Hello, I have the Razer Deathadder Essential and my problem is the mice scrolling wheel sometimes scrolls up when I scroll down or scrolls down when I scroll up. Its annoying, can I fix this or do I have to buy a new mice?