Plugged in, Not Charging | Razer Insider
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Plugged in, Not Charging

A

Hi there,

The problem I'm having right now is that the computer won't charge. However, the LED indicator on the power supply is on. In other words, when the battery runs out, I can no longer turn on the computer and use it.

It is because when I connect the power supply to the computer, there is no response at all.

 

I heard someone said maybe the software(Windows 11) problems !

I have tried to delete and reinstall the batteries driver from the windows 11 system device, but it still can't solve the problem.

What should I do?

 

Attached is my laptop information.

Microsoft Windows 11 Home

version(10.0.22621 Build 22621)

Razer Blade 15 Advanced Model (Mid 2021)-RZ09-0409


Many Thanks

 

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Best answer by mjcouchman 18 April 2023, 14:35

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59 Replies

J

Has anyone found a solution for this?  I am in the same exact spot but my battery will not recharge after letting it fully drain.  New OEM battery not detected.  Laptop worked when unplugged at first so I know the battery was holding a charge, but after lettting it drain, im stuck only able to use my blade while plugged in!  This is so annoying, please help!

Asparagusautofun722

I have the same problem as everyone else and it is quite an annoyance that this issue has been going on for this long for so many people. I hope that Razer will own up to this soon as I have only had my Blade 14 for around 2 years. If I knew this problem was going to happen I would have refrained for buying one. 

P

I also got the same Problem for Razer Blade 17 late 2021 (RZ09-0406).

I try charge it with 65watt type c charger for few minute and somehow 230W charger working again.

My problem also occur in windows 11 then I try downgrading to win 10 the issue not comeback.

Still not sure it software Issue or hardware Issue.

 

has the issue comeback at all might try to attempt to downgrade to windows 10

a_figment

Can't believe I make the mistake of buying another blade. At least I didn't buy this new. Last model I had (2019) had a common issue where the Webcam would just stop working and was undetectable, and no one from razer seemed to have any clue what the cause was. They treated the issue the same as they are here. They are clearly doing damage control and not owning up to thier poor quality control. I boght this used 2021 model about a week ago and up til now, it was charging. Now it's not. FFS how can you make such a premium product and at the same time be so incompetent at supporting it. Something as simple as charging the device, or diagnosing the issue should be foolproof and trivial. On top of that these idiots have a proprietary charger that they won't get rid of, and what does this gain us/them. These flakes know exactly what the problem is, they are just deciding to screw us and hope we forgive and forget. This honestly needs to be made common knowledge amongst people shopping for mobile devices. Razer products will leave you stranded after you pay the premium price. I watched a lot of reviews and had I knnown this was an issue I would've passed on this thing. So very pissed, and very regretful that I bought another razer POS! I swear, some lead is literally telling support team to specify not address these issues. Watch them nuke this thread. And when they do, we must not let them hear the end of this.

Edit: And maybe the problem is windows 11. I've seen posts with people having the same problem with different laptops that originally had windows 10. If that's the case why don't they just make a PSA for users and communicate with Microsoft instead of having disgruntled users like me muck up the forums. This makes no sense. 

a_figment

I have a theory. It's a flaw in their super special charging port design. I've seen a thread where someone resolders a new port and it fixes the issue. Razer doesn't want to admit this and just replaces the whole motherboard if they get thier hands on the device. Has anyone else tried this? I sure am. 

https://www.reddit.com/r/razer/comments/17n11hp/razer_blade_15_advanced_early_2021_charging_issues/

D
Userlevel 1

I posted some months ago and now see many of you reporting even more cases.

Community coming together here which is great!

Still having the same issue and ended up sending my laptop to Razer. 

They quoted me a total of over $2000 to replace the Motherboard and battery. 

 

They need to be exposed for this.

So many of us and all for the same issues.

When are we going to put together a case for a Class Action suit?

 

One user on another thread I started noted that cleaning off and replacing the thermal paste on the CPU and GPU fixes the problem. 

Anyone here willing to make the attempt and report out?

P

I posted some months ago and now see many of you reporting even more cases.

Community coming together here which is great!

Still having the same issue and ended up sending my laptop to Razer. 

They quoted me a total of over $2000 to replace the Motherboard and battery. 

 

They need to be exposed for this.

So many of us and all for the same issues.

When are we going to put together a case for a Class Action suit?

 

One user on another thread I started noted that cleaning off and replacing the thermal paste on the CPU and GPU fixes the problem. 

Anyone here willing to make the attempt and report out?

razer need to look into it cause if replacing the thermal paste fix it it would be a whole lot cheaper than replacing the whole motherboard to fix the issue

C

Same problem here with my

Razer Blade 14" (2021) | RZ09-0370x
 

I generated a battery report as indicated here:

https://mysupport.razer.com/app/answers/detail/a_id/2198/~/how-to-get-a-battery-report-and-create-an-energy-report-from-a-razer-blade

 

The report shows that power is quickly switching between AC and battery power:

This behaviour is not permanent but happens randomly and very frequently in recent days.

 

Tried almost everything proposed in this thread, no solution so far. :(

 

 

My Blade 2020 Laptop is currently acting normally for 3 month straight without this intermittent (on and off) charging issue, I just always make sure to always leave my laptop unplugged when I’m not using it and just stop gaming on my Blade entirely.

For me this issue first arrive when I’m playing AC Origins on my Blade for around 7-8 hours straight, It happened to me twice, but the charging problem fixed itself eventually when I just unplug my Blade and leaving it overnight, after the problem disappear it takes a while for it to come back again. And for me the problem did appear again which is cause by another 7-8 hour gameplay session of AC Origins. I just do the same thing to fix the problem.

 

I’m personally completely fine with not gaming on my Blade since I loved playing on PlayStation and collecting trophies so not gaming on my Blade is no biggie for me, but I absolutely would be vehemently opposed on anyone getting a Razer Blade for a gaming laptop, Like seriously just don’t. 

P

happened again for me after working fine for a week or 2 

for some reason I have now notice whenever the problem triggers the razer blade is extremely hot even though there is barely any apps running, something in the background is triggering the spike in temperature not really displayed in task manager. My guess whatever it is could be either windows 11 related or synapse background processes causing the heat error and disabling the charging from the main point. 

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