Razer Kraken Ultimate - THX Spatial audio no longer working | Razer Insider
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Razer Kraken Ultimate - THX Spatial audio no longer working

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S

In Windows Sound Settings, ‘configure speakers’ since updating only now offers MONO or STEREO as available audio channels. The 7.1 option has disappeared… 

So it’s no surprise Stereo/THX are identical for me.

D

after this update, the headphones stopped working altogether (more specifically, an indicator appeared, but when you press the button there is no switching ((but the main problem is that when you switch to headphones, the sound disappears, when you turn on video or audio, it just freezes and that’s it I tried reconnecting, reinstalling the program,
but the result is the same, it doesn’t work! does anyone know how to solve?

babalu22333
Userlevel 3

Agora estou satisfeito ❤❤❤❤

 

Com o que você está feliz? Quase não há diferença entre "som estéreo" e "som surround". Botões: graves, normalização de som e clareza de fala não funcionam.

Mine worked again with this patch, but it was mentioned that there will be more updates solving more problems for me. It's working, since they removed the thx function when choosing my sound as it was before

insightTeaRosedirect249
Userlevel 1

Now I'm satisfied ❤❤❤❤

 

What are you happy with? There is almost no difference between “stereo” and “surround sound”. Buttons: bass, sound normalization and speech clarity do not work.

babalu22333
Userlevel 3

Now I'm satisfied ❤❤❤❤

 

babalu22333
Userlevel 3

a new update that they updated today solved my problem with the light not turning on on the sound card, now my headphone has normalized sound

Yason_UA

I bought the THX update for my 7.1 surround software, which came with my Kraken X, before. Later, I purchased the Razer USB Audio Controller and was happy until they released this update. Now, I found the key for THX and installed it. It's working as before, but now it's operating on the 'Game' channel. I will just wait for the fixing update.

F

Same issue. Kraken Tournament edition. My light is on but the option for THX Spatial (Synapse) is gone and I’m left with just “chat” and “game”. I can press the button and hear a difference but it is NOT the same as before I restarted my PC 26 hrs ago.

I

Razer Support has posted the following on [Razer] Update and Next Steps on THX Spatial Audio Issue Following Synapse Update | Razer Insider, “We're aware of the THX Spatial Audio issues post-Synapse update and sincerely apologize for any frustration and inconvenience caused. Rest assured; we are working on a fix that will start rolling by Nov 16th PST. We're committed to resolving this and upholding the high-quality experience you expect from Razer. We will provide regular updates on our progress on this post until this issue is fully resolved. 

We are reevaluating our software update processes in the meanwhile. Your patience is appreciated as we work to restore your continued trust in Razer.”

Fenix_86
Userlevel 4

***THIS IS COPIED FROM ANOTHER THREAD FROM SOMEONE WHO RECEIVED THIS SUPPORT RESPONSE****

"We're aware of the THX Spatial Audio issues post-Synapse update and sincerely apologize for any frustration and inconvenience caused. Rest assured; we are working on a fix that will start rolling by Nov 16th PST. We're committed to resolving this and upholding the high-quality experience you expect from Razer. We will provide regular updates on our progress on this post until this issue is fully resolved.

We are reevaluating our software update processes in the meantime. Your patience is appreciated as we work to restore your continued trust in Razer."

I don't understand how it can take so long to fix this problem, it's very frustrating, would it be so difficult to delete the updates and go back to the one we had and it worked well? I also haven't understood for a long time why this software has so many updates, if something works well, why touch it...

H

I even formatted the computer, but it still didn't work, the THX activation indicator light on my Razer Kraken Ultimate doesn't light up when the function button is pressed and the THX channel disappeared from the channel list on the sound controller

C
Userlevel 2

I can actually hear a SLIGHT difference between stereo and THX spatial ESPECIALLY at the end of the demo when the THX lights up.

 

It is better than the stereo option , but the THX spatial is NO WHERE near as good sound quality or positioning , and theres no more custom positioning either.

 

Using Kraken v3 hypersene

Fenix_86
Userlevel 4

Not just you Kraken lads, us Sharks lost THX as well.

I think that all the headphones that have this technology have failed because I am in more threads of people with different models and they all fail and I read the same thing over and over again but what really seems bad to me is that Razer seems to do everything; Someone from support looking at the number of threads with the same topic both here and on reddit and no one says anything? It's a bit strange... and then the fix I think will not be something so difficult that they will revert the update from there to the previous version until they polish this and it works perfectly... it seems to waste people's time... I use while thx spacial audio which has a 15 day trial and that's how it works for me but after those 15 days I do see that This remains the same, I will have to switch to another brand... it's not that I'm very excited because I was happy with these headphones but I paid for 7.1 headphones with thx not for stereo headphones

Andybow2

Same here How to Fix IT, the THX led is not working, also the sound is bad, please PLEASE RAZER, ROLLBACK THE UPDATE! I WANT THE OLDER VERSION OF THE SOFTWARE!

C
Userlevel 1

Not just you Kraken lads, us Sharks lost THX as well.

giGa977 
OK,I've also had the problem since updating Synapse. 1 day later I got a feedback window where I expressed my displeasure. Since then I have been in regular contact with Razer Support. Starting from repairing, re-instalation, sending log files, screenshot, error information, system information such as operating system version build, etc. the last thing they wanted was the serial number and model number of my headset "Kraken Ultimate" let's see what comes next. greetings giGa
Fenix_86
Userlevel 4
I have the same problem as you and the Razer team is asking me for information and I've now gotten into the technical side of things. Let's see if you can solve the problem.Sorry for my bad English, I used Google translategreetings giGa

I also use Google Translate, don't worry, but if the problem comes from the sypnase update, the worst thing is that we've had this problem for many days and without Razer talking about it at all

giGa977 
I have the same problem as you and the Razer team is asking me for information and I've now gotten into the technical side of things. Let's see if you can solve the problem.Sorry for my bad English, I used Google translategreetings giGa
V

Ditto. Just realized my THX light isn’t on. Razer updated for me yesterday & after doing so logged me out. I see new HUD & even new audio (improvement tbh) when I open Synapse & select THX input but there is no light anymore thus I don’t think it’s working. 

114-2475739-9319408
Userlevel 1

Same here. I am using the regular speakers of the razer kraken ultimate and even though there is a new menu and I selected thx spatial audio It doesn’t work. I paid exclusively for this….
Razer! Please fix.

G
Userlevel 2

Same here its completely gone for my Razer Green Tournament Edition with THX panel built in. Sound is just “Studio Mode” if I switch it on/off from THX in Synpse or from button on my headphone panel. 

F

SAME HERE!  Thank you all for contributing to this, I thought it was just me.  My Razer Kraken Ultimate was working up until yesterday, i have NO IDEA why the Spatial Audio feature/audio profile was removed.  Razer better fix this ASAP or I am migrating to a new headset series and NEVER looking back.  Pathetic.  After all the fine-tuning I already have to do every day with this hunk of @#%$ headset, they remove the feature that actually makes it usable.

O

Same problem on the Nari

Fenix_86
Userlevel 4

a melhor coisa que você faz, eu vou esperar esse fone de ouvido quebrar para que eu possa comprar outra marca

mais quebrado do que já está? Eu comprei fones de ouvido 7.1 com thx 2 anos atrás e agora por causa de seu software de lixo eu tenho fones de ouvido estéreo ... demorou 4 dias para uma atualização, eles liberam e o problema continua o mesmo... Eles não verificam seus patches antes de liberá-los? É uma marca cara para esses problemas acontecerem... No dia em que eu tinha problemas com o Icue e o suporte de iluminação da placa-mãe Asus, eles corrigiram o problema em 24 horas...

O meu ainda é novo, tem apenas um ano, o seu está nas últimas pernas, compre outro e seja feliz, estou pensando seriamente em vender este e comprar outro de outra marca porque então você não pode usar um fone de ouvido não-7.1

that is old for two years?? hahahaha what a nonsense... it still works like the first day if it doesn't work well it's because of the rubbish of sypnase I don't use them all the time like other people can use them... for now as I said in another post there is a way to The thx option appears again in sounds and that it works both thx and 7.1 so for now I continue to enjoy my old headphones with their technologies while your new ones are useless... greetings

babalu22333
Userlevel 3

a melhor coisa que você faz, eu vou esperar esse fone de ouvido quebrar para que eu possa comprar outra marca

mais quebrado do que já está? Eu comprei fones de ouvido 7.1 com thx 2 anos atrás e agora por causa de seu software de lixo eu tenho fones de ouvido estéreo ... demorou 4 dias para uma atualização, eles liberam e o problema continua o mesmo... Eles não verificam seus patches antes de liberá-los? É uma marca cara para esses problemas acontecerem... No dia em que eu tinha problemas com o Icue e o suporte de iluminação da placa-mãe Asus, eles corrigiram o problema em 24 horas...

O meu ainda é novo, tem apenas um ano, o seu está nas últimas pernas, compre outro e seja feliz, estou pensando seriamente em vender este e comprar outro de outra marca porque então você não pode usar um fone de ouvido não-7.1

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