Razer Kraken Ultimate - THX Spatial audio no longer working | Razer Insider
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Razer Kraken Ultimate - THX Spatial audio no longer working

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118 Replies

CoralRedawesomeheat992

Adding myself to the list. Same update, same timeframe, same results on Blackshark Pro.

Fenix_86
Userlevel 4

 

eles me disseram isso

que mandaram pra vc hoje??? Eu não sei a qual atualização eles estão se referindo, a que todos estão falhando ou uma atualização que corrige o problema... até agora não recebi nenhuma nova atualização.

I mentioned the exact problem to them and posted it yesterday, this helps

Yes but I don't know when the new update will come in. Let's hope it's not delayed.

babalu22333
Userlevel 3

 

eles me disseram isso

que mandaram pra vc hoje??? Eu não sei a qual atualização eles estão se referindo, a que todos estão falhando ou uma atualização que corrige o problema... até agora não recebi nenhuma nova atualização.

I mentioned the exact problem to them and posted it yesterday, this helps
Fenix_86
Userlevel 4

 

they said this to me

that they sent it to you today?? I don't know which update they are referring to, the one that everyone is failing or an update that fixes the problem... so far I haven't received any new updates.

babalu22333
Userlevel 3

 

they said this to me

Fenix_86
Userlevel 4

I also have Kraken Tournament and the thx LED on the controller does not work but the buttons do respond when you touch them, the problem comes from the last update of sypnase and installing a previous one does not fix the problem since if you do not update your audio device it will no longer appears and if you update you have this problem... the only way is to install that app that someone mentioned called thx spatial audio that has a 15-day trial and then is paid... with that your thx will appear again in the sounds but the moment you uninstall it it disappears again, in addition to the fact that with the app the green LED on the controller does not appear either... the app is quite complete, in fact it retains the configuration of a point in the middle and speakers around it to regulate more The sound of the helicopter is not like this latest sypnase update, what they have done is put an equalizer and a video that I better not comment on xD

 

https://www.reddit.com/r/razer/comments/17p52zo/after_last_updating_synapse_today_speakers_thx/

arifhaloback17

Same problem here. Razer please fix this asap. 

boardbuzzMauve344

I have the same problem ! I hope they fix it soon not paying for something that i already have and i hope we get an update featuring the thx razer synapse driver back not the paid version and let us select it as a audio output again

 

 

CerisePinksharpboard321
Userlevel 3

Fixxx ittt.

 

Or give us previous version.

N

It’s because of their newest update and it messed everything up.

babalu22333
Userlevel 3

mine isn't working nor the sound I'm worried because after this update they shit with my headset  I'm not going to pay a spacial thx for something my headset comes with and they took it from me and I want it back

patquim
Userlevel 1

Same problem since the driver update, the thx does not work and neither does the LED.

diminishedfifth
Userlevel 1

Yeah I'm having the same issue but with my Blackshark v2 Pro. After updating Synapse yesterday. I noticed it was gone. Besides updating Synapse, I had two PC updates. Those are three things are the only thing that happened 

F
Userlevel 2

Same problem here, I'm pretty sure they got rid of the free thx spatial audio that came with Kraken Ultimate and now have it behind a pay wall. 
>$150 headset btw

https://twitter.com/RazerSupport/status/1722140784278056962?t=0Qn8stX9_FP1IE15TT0fLQ&s=19

W

Same problem here, I'm pretty sure they got rid of the free thx spatial audio that came with Kraken Ultimate and now have it behind a pay wall. 
>$150 headset btw

F
Userlevel 2

Same with me, THX driver is gone on my Razer Kraken Ultimate. They really need to fix this, we paid for it.

 

R
Userlevel 1

Same with me, THX driver is gone on my Razer Kraken Ultimate. They really need to fix this, we paid for it.

F
Userlevel 2

Same with my Kraken tournament edition. it shows my USB audio controller in synapse but it deleted my THX driver and my green light doesnt come on for THX. None of the software works for either. i had to get the THX software 15 day trial to get the driver back and so far that’s worked but im not paying $20 for something my device comes with.

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